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Reviews of Pop! Hotel Airport

2 out of 5
Pop! Hotel Airport
Jl Raya Bandara no 106 Rawa Bokor Benda, Tangerang, Banten

Reviews

7.4

Good

Rating 10 - Excellent. 53 out of 331 reviews" "
Rating 8 - Good. 143 out of 331 reviews" "
Rating 6 - Okay. 103 out of 331 reviews" "
Rating 4 - Poor. 26 out of 331 reviews" "
Rating 2 - Terrible. 6 out of 331 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

9.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Price

Stayed 2 nights in Oct 2023

8/10 Good

Ying Cui, Pengerang

Liked: Staff & service
Location is good. But a lot of mosquitoes
Stayed 1 night in Jun 2023

10/10 Excellent

THEIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and staff also nice
Stayed 1 night in Apr 2022

8/10 Good

Julie, Kakabeka Falls

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my "go to" hotel for overnight stops in Jakarta. It's close to the hotel, offers a shuttle aervice, offers an optional breakfast, and the price is right. I've stayed several times over the years and always been satisfied, although I noticed this last time that some of the walls and linens are showing their use. There is no on-site restaurant, but there are some vending machines in the lobby and lots of "warung makan"s (local eating stalls) nearby for those who feel comfortable venturing out into the neighbourhood. The free shuttle only runs at designated times and must be booked in advance. I believe guests can also charter a shuttle trip for rp. 35.000, which is a good price. I didn't have time to arrange a shuttle before I arrived this time, so ended up taking a taxi. Several parties offered me expensive flat rates (rp 190.000 or 150.000) but I turned them down and finally got a bluebird metered taxi. Paying the metered rate plus the airport surcharge plus the fee for thr taxi to get into the hotel parking lot came to rp. 51.000. Once at the hotel, I asked if they could print my boarding pass for me, which they cheerfully did for rp 2.000/page. I was very pleased that I didn't have to go searching for somewhere to print off-site. The breakfast was simple and saved the hassle of going out to find something else. I would stay here again.
Stayed 1 night in Feb 2022
Response from Milka on 19 Feb 2022
Dear Julie, Thank you for choosing POP! Airport Jakarta as the hotel of choice for your recent stay and we appreciate the feedback on the hotel. Your positive feedback on our service, team and facilities is much appreciated! And I will use this feedback to share with the Team, in order for us to improve on our services. I appreciated your recognition and I will share your comments with all the team members who participated to the success of your stay. Thank you once again for your feedback, we look forward to welcoming you back again soon Regards, Milka Hotel Manager

10/10 Excellent

Mieke, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location near airport. Quiet rooms with good air con.
Stayed 1 night in Dec 2017

6/10 Okay

R, Canada

Liked: Staff & service
Disliked: Property conditions & facilities
Adequate
The price is right but next time I would spend a bit more for a nicer place. The door of the first room assigned did not lock properly but the staff quickly assigned me a new room. In this one the toilet and shower both are in need of repair. The restaurant is adequate but you have to go to the hotel next door for western cuisine. The staff were friendly and helpful but the facility is in need of maintenance.

6/10 Okay

ana, ontario

Liked: Cleanliness
Disliked: Staff & service
the hotel near airport
The room is clean but you can hear every noise so not good for sleep.
Response from Ridho Andani on 19 Apr 2017
Heya !! Ana, Funky Greeting from POP! Hotel Airport Jakarta !!! Thank you for taking the time to record your comments following your recent stay at POP! Hotel Airport Jakarta. It is wonderful to hear from our valued customers. We do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to POP! Hotel Airport Jakarta. Thank you. Have a poppin’ Day !!,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good expérience end restaurant was good. Room with clim and wifi free. Free car to go to airport who was very close. And staff was nice
Response from Ridho Andani on 19 Apr 2017
Heya !! Anonymous, Funky Greeting from POP! Hotel Airport Jakarta !!! Thank you for taking the time to record your comments following your recent stay at POP! Hotel Airport Jakarta. It is wonderful to hear from our valued customers. We do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to POP! Hotel Airport Jakarta. Thank you. Have a poppin’ Day !!,

10/10 Excellent

KC , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near the airport with free shuttle service.
Pleasant stay and helpful staff. Good location for transit overnight as it is near the airport with free shuttle service.
Response from Ridho Andani on 19 Apr 2017
Heya !! Kc, Funky Greeting from POP! Hotel Airport Jakarta !!! Thank you for taking the time to record your comments following your recent stay at POP! Hotel Airport Jakarta. It is wonderful to hear from our valued customers. We do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to POP! Hotel Airport Jakarta. Thank you. Have a poppin’ Day !!,

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No slipper, no toilettries, no early breakfast, limited airport shuttle. Poor service
Response from Reza on 19 Apr 2017
Heya !! Valued Guest, Funky Greeting from POP! Hotel Airport Jakarta !!! Thank you for taking the time to record your comments following your recent stay at POP! Hotel Airport Jakarta. We apologize for the facilities that we cannot provide due to our hotel concept a budget hotel for smart and eco-friendly travelers. We assure you that this is not the usual standard of service we would like to give to our guest. These problem have been noted and passed on to the management concerned to avoid similar problem in the future. Once again we do appreciate receiving your feedback as it is enable us to continue our improvement efforts. We look forward to the opportunity of welcoming you back to POP! Hotel Airport Jakarta. Thank you. Have a poppin’ Day !!, Ridho Andani

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pop
a pop within the very Indonesia area
Response from Reza on 19 Apr 2017
Heya !! Valued Guest, Funky Greeting from POP! Hotel Airport Jakarta !!! Thank you for taking the time to record your comments following your recent stay at POP! Hotel Airport Jakarta. It is wonderful to hear from our valued guest. We do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to POP! Hotel Airport Jakarta. Thank you. Have a poppin’ Day !!, Ridho Andani

6/10 Okay

Verified traveller

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
call for shuttle pickup, needs laundry machines. nice place, super friendly

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Conveniently close to airport
selected hotel as previously used and close to the airport. bed is large and comfortable with good wifi and tv channels. only downside is lack of food/drink outlets, so eat up prior to getting there or if brave wonder into the nearby kampung to eat at a local warung/outlet.

6/10 Okay

Martine, Melbourne Australia

Liked: Cleanliness, staff & service
Inexpensive accommodation near the airport
Convenient shuttle bus collected me from the airport in Jakarta and delivered me back again to the airport the next morning. A small convenience store was available in the hotel for snacks open until late and the staff were very courteous with good english. The room was comfortable enough.

6/10 Okay

Bryan, New York

Disliked: Staff & service, room comfort
Not as convenient to the hotel as you would think
As the bird flys it's pretty close, but there's not really a direct road. The room is weird. Neither in a good or bad way. Clean. Probably the cleanest night on my trip.

4/10 Poor

virdee, london

Disliked: Staff & service
A rage hotel
Not very good reception persons was not very good they did not listen what you say

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible location had to go through a slum.
Terrible location, far better hotels in close proximity to airport. Hotel shuttle from airport was a disaster. Would never recommend

6/10 Okay

Verified traveller

Basic standard room for transit.

10/10 Excellent

Hadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Ramadan and for its price! It's close to the airport with a free shuttle service which is very convenient.

6/10 Okay

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Jean, Singapore

Travel time could be better informed
Generally too short to comment much as it was a transit stay. Was a big disappointed by the inaccurate information provided about the hotel distant from the airport. It took me 20 minutes to get from the airport to hotel, and 1 hour in total including waiting time at the airport for the 'Pop Hotel' Bus to arrive. The 8 minutes claimed in the website probably only happen when I took a cab from the hotel back to the airport at 3.30am in the morning when there's no traffic. (Note that I had to take a cab...if I had taken the hotel free bus, again it would require that I leave at 3am 'to be safe' according to what was advised). It would have been more helpful if these information are provided at the onset to manage the expectation better.
Dear Jean, First of all thank you for your comment about our product and facilities. By this mail allow me to sincerely apologize for your inconvenience that you have experienced during your stay, regarding our shuttle / pick up service. I hope it will not happen in the future and we can give better service to all customer. Once again thank you for your review and looking forward to welcoming you back at POP! Hotel Airport Jakarta. Regards, Reza FIRDAUS Assistant Hotel Manager

8/10 Good

Komang, Denpasar

Liked: Cleanliness, property conditions & facilities, room comfort
Comments from Komang Sumartha
Good location and free shuttle from SHIA airport, the only issue was the wi-fi was not good
Response from Reza on 23 Apr 2016
Dear Komang Sumartha, Thank you for your time to give us feedback about our product and facilities. POP! Hotel Airport Jakarta provide free shuttle service almost every hour based on our schedule. Regarding wifi connection now you can access our wifi well. Once again thank you for your review and looking forward to serve you again at POP! Hotel Airport Jakarta. Regards, Reza FIRDAUS Assistant Hotel Manager

8/10 Good

Emely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating! Provided earlier breakfast then usual for people catching 6am connecting flights and provided free airport to and from transport.
Response from Reza on 23 Apr 2016
Dear Emely, Thank you for your review about POP! Hotel Airport Jakarta. It's pleasant to know that you enjoyed and we could serve you well during your stay with us. Once again thank you and looking forward to welcoming you back at POP! Hotel Airport Jakarta. Regards, Reza FIRDAUS Assistant Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport with free shuttle
Food on restaurant OK, no other restaurants close by.
Response from Reza on 17 Feb 2016
Dear Valued Guest, Thank you for your comment about our facilities. Regarding food for our guest, we provide food corner to all guests who wants to get some food. Looking forward to serve you back at POP! Hotel Airport Jakarta. Regards, Reza FIRDAUS Assistant Hotel Manager

8/10 Good

Jackson, Bekasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place Best quality of service Hotel location nearest to the airport

6/10 Okay

Genki oyaji

Liked: Staff & service
Close to Airport
Took 20 minutes to get to POP which is on the other side of the highway but on the way to the airport it works just fine. Check-in went well. The room was cute and funky with an interesting toilet/shower combination but the shower head was just about broken so water sprayed in many directions. .
Response from Hotel Manager on 7 Jan 2016
Dear Mr. Genki, Thank you for choosing to stay at POP! Hotel Airport Jakarta and provide us with your feedback. Our guest feedback is valuable source for improvement our product and services. First of all, allow me to sincerely apologize for your inconvenience that you have experienced during your stay in our POP! Hotel Airport Jakarta. Again, thank you very much for your comments and we are looking forward to welcoming you again in our POP! Hotel Airport Jakarta.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't beat the room for the price
If you plan to stay in Jakarta for a day or 2... This is just too good a deal not to take. A clean, comfortable place to sleep with a free breakfast for under US$30/night.

6/10 Okay

., Hongkong

Liked: Cleanliness, staff & service, room comfort
Nice and clean budget hotel near airport
Stay one night for transit.Staff is very nice and quick respons.Fast check in and check out.Very close to airport.Free suttle bus from and to airport.Room and bed was clean with free wifi .There is a minimart downstair.Breakfast need to upgrade.

6/10 Okay

Tor, Medan

Liked: Cleanliness
Cheap hotel very close to the airport.
Simple but well functioning rooms for short stays when your flight leaves early the next day, or you arrive very late.

8/10 Good

Zhen Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport hotel that is value for money!
POP! Hotel Airport Jakarta is great! There's a free shuttle service to the airport every hour and rooms are clean. It is also within walking distance to the Airport Hub.

6/10 Okay

j

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Toilet was broken. Room is clean Rest does match the price
Response from Weni KRISTANTI on 24 Oct 2015
Dear Mr. J, Thank you for choosing to stay at POP! Hotel Airport Jakarta and provide us with your feedback. First of all, allow me to sincerely apologize for your inconvenience that you have experienced during your stay in our POP! Hotel Airport Jakarta. In particular regarding the function of toilet. Again, thank you for your feedback and we look forward to welcome you on your next stay.

6/10 Okay

leif, wa

close to airport
got charged twice once on my credit card then again at hotel i need my $38 back in my credit card

6/10 Okay

Geoff, Sydney

Liked: Cleanliness, staff & service
Good basic accommodation if you can find it!
My taxi driver took ages to find the long driveway leading to this hotel - but it it close to the airport with a free shuttle bus hourly. The rooms are clean and fine with a "space capsule" bathroom. Breakfast was free, cereal-in-a-mug with toast, and limited food was available in the evening when I checked in around 10 pm.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Mosquitos and more Mosquitos
Long check in and was attacked by Mosquitos price was cheap rooms were ok but Mosquitos and out of control. Had an4 am wake up call me they never woke me

8/10 Good

Philip, Australia

Liked: Cleanliness, room comfort
Near airport! 20 mins bus trip each way
Great to have a good clean hotel close to the airport with an airport shuttlebus. The hotel owns the bus so you will see the logo on the bus. Shuttle bus runs from the upper level of the airport. Eating here is weird (but might be usual for backpackers in Indonesia?) where the kitchen is an outdoor kiosk but inside, you need to identify who the waiter is and make your order. Room is clean and the bathroom has an unusual shape (which is a good thing!).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super comfortable class hotel
Exilent in overall .bed tea and tiny gift;small dry food packet at time of leaving will be provide Turns ur hotel in super class,I hope l will visit ur hotel in future. Thank you.

8/10 Good

Julie, Indonesia/Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and love the shuttle
This is the second time I've stayed at this hotel and it was an even better experience this time. When I arrived in the airport and claimed my baggage I called the hotel and they gave me the shuttle driver's cell phone number. He was at another terminal but arrived to pick me up about 10 minutes later. Note: when catching the pop shuttle (at least from terminal 1), you must cross the first street where the taxis and airport shuttle bus stop, and catch the pop shuttle at the second street where all the other buses go by. Also note: it takes longer to get from the airport to hotel than vice versa (maybe because of one-way streets). The hotel was nice, service friendly, and I appreciated the voucher for free snack/light meal in the hotel restaurant. I also received a voucher for free 30 minute foot massage, which sounded great. I told the massage receptionist I would like to redeem my voucher and she sent me up to my room, saying the therapist would come to me there...but she never showed up. Maybe because it was already pretty late; I'm not sure. Since I was tired, just went to bed and didn't pursue it. In the morning the shuttle was very punctual about running to the airport. I indicated the night before what time I wanted to catch the shuttle. I would stay there again and would recommend it to other travellers.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice good hotel for transit.
It was OK since I was here for transit purpose. It was very convenience since it provided shuttle service and breakfast in the morning. My only complaint is there is no hair dryer in the room and the shower was leaking the water.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's okay to stay 1 night for transit hotel . The mattress is hard as a rock and it's hurt our back. The hotel is very noisy at night if you are expecting a good night sleep then you will be out of luck. I suppose we should not complaint too much since the price is really cheap.

6/10 Okay

Amie, Chicago, IL

Liked: Cleanliness, staff & service
Decent for a short time stay.
No phone to reach the receptionist. You have to use your own cell phone to call for a service which does not make any sense. No bell boy during day time. The noise is unbearable especially in the early morning. The staff talked loudly and I can hear it clearly from my room. The good thing is the room is clean. The bed and blanket is very comfortable. The traditional breakfast is very varies for this price. I am surprise that they serve such a nice breakfast. Overall, it is good for a short stay less than 12 hours. If more than 12 hours, please consider the noise level.

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top of the Pops
Very efficient & cheerful service

6/10 Okay

Rakeshkumar, Purwakarta, Jawa Barat

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for single night stay near airport
Stayed for night only to pick up morning flight. Close to airport. Good for night stay.

6/10 Okay

Verified traveller

Fine but nothing great
Fine place. Problem was shuttle only once an hour.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it...staff is not well versed in english

8/10 Good

Guy in China, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Cheap, close to the airport, comfortable. However, the shuttle picking me up from the hotel didn't work so well. I waited about 90 minutes. Next time I'd just take a taxi. Shuttle back to the airport in the morning worked great. Very pleased.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location near airport very friendly staff good service

8/10 Good

Michael, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for a one-night stay
Great value hotel if you have an overnight connection at CGK. Rooms are clean and "efficiently" cozy - lots of room for a couple for one night. The breakfast was so-so but very much in line with the price. The big trick is finding the free shuttle. If you're arriving at T-2, call the hotel first (the reservations desk outside the arrivals baggage carousels helped us with this), then go up to arrivals and walk outside then pretty much as far as you can to the right until you arrive at the HokBen Japanese restaurant (the hotel may refer to this as "Hakka Hakka") which is beside the doors marked "GATE 1." Then wait for the lime green van to arrive. Book your return shuttle trip at the front desk before you hit the sack and you're sorted.

8/10 Good

Carolyn, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for an overnight stop
Perfect for an overnight stay between flights. Free airport transfer was brilliant. We missed breakfast because it finished quite early (9:30) but the room was good and checkout isnt until 12 which was perfect. The room is very functional, the bed was comfy and there was wifi in the rooms. The bathroom is in a little "pod" in the room which was fuctional and fine for the one night-although be warned everything gets a soaking when you shower!