Ratings based on 7,587 Verified Reviews

4.0 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia-Verified Reviews
2 out of 5
by A verified traveller from Honolulu

Posted 14 Oct. 2019
The bathroom needs some fixing up. Tile is cracked snd the grout has some molded areas. Sending laundry is a hassle too. The staff will not deliver cleaned laundry until payment is made at front desk. Why not room charge the services? When making payment for laundry, the staff has to call housekeeping to check on services done and amount to be collected and if there’s a line for reception desk, its not a simple task. Shinagawa Station is also too crowded
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 12 Oct. 2019
4 out of 5
by A verified traveller

Posted 12 Oct. 2019
Very convenient location (very close to Shinagawa Station) and a variety of conveniences nearby/in hotel.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 11 Oct. 2019
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 10 Oct. 2019
3 out of 5
by A verified traveller

Posted 10 Oct. 2019
Very close to train station and shopping. Guests were loud through the corridors, and the rooms weren’t sound proof. The guests next door conversations could be heard through the walls. No gym either but there is a pool. We never could make the opening times since we spent more time out exploring.
1 out of 5
by A verified traveller

Posted 9 Oct. 2019
I highly discourage staying in the Annex tower of this hotel. The hotel staff lacked any kind of courtesy or hospitality. The rooms are much smaller than they appear in the photos, and worse than that, they're old and falling apart. Very depressing space to be in. Unbelievably small, old, and lacking amenities given the price of the room. Maybe you are paying for being so close to the station, but getting to the Annex tower takes so much time that it doesn't feel that close to the station at all.
4 out of 5
by A verified traveller

Posted 6 Oct. 2019
Really good room service staff, was allocated room with nice view but dirty carpets and Uprety was extremely nice/professional and changed/upgraded our room. Very prompt and helpful. Excellent location and convenient for train lines around Tokyo and japan
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 4 Oct. 2019
5 out of 5
by A verified traveller from Singapore

Posted 4 Oct. 2019
Near to train station, very convenient and easy accessible to other areas of Japan as Shinagawa station has many lines. Shopping and food are nice too