Premium bedding, pillow-top beds, minibar, in-room safe
Check availability

Reviews of Zara Tower Hotel

4.5 out of 5
Zara Tower Hotel
61-65 Wentworth Ave, Sydney, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 683 out of 1001 reviews" "
Rating 8 - Good. 248 out of 1001 reviews" "
Rating 6 - Okay. 44 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tons of space and a well-kept room. Staff super friendly as well! Would definitely stay again.
Stayed 2 nights in Apr 2024

8/10 Good

Weiya

Travelled with family
Liked: Staff & service, property conditions & facilities
good location
Stayed 4 nights in Mar 2024
Response from Manager on 4 Apr 2024
Thank you for your review. We hope you will chose to stay with us again.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded my expectations in every aspect. Impeccably clean rooms, thoughtful design touches throughout, and a staff who went above and beyond to ensure a delightful stay. Highly recommended for those seeking comfort and hospitality at its finest.
Stayed 3 nights in Mar 2024
Response from Manager on 4 Apr 2024
Thank you for your review Felix! We're so pleased we were able to exceed your expectations. We look forward to having you stay again.

8/10 Good

Ryan

Stayed 3 nights in Mar 2024
Response from Manager on 4 Apr 2024
Thank you Ryan for your review. We look forward to welcoming you again.

8/10 Good

Jürg

Liked: Cleanliness, staff & service, property conditions & facilities
We were satisfied with our stay, so there are no complaints, thanks
Stayed 2 nights in Feb 2024
Response from Zara Tower Management on 1 Mar 2024
Thank you for staying with us, Jürg!We are glad to hear your stay was up to your expectations and we'd love to hear your feedback to improve your next experience at Zara Tower.

10/10 Excellent

JOLIN

Stayed 3 nights in Feb 2024
Response from Manager on 22 Mar 2024
We are so pleased you had such a great experience. The team look forward to welcoming you again.

10/10 Excellent

Monika, Vancouver

Stayed 7 nights in Feb 2024
Response from Manager on 14 Feb 2024
Thank you for the review! We look forward to welcoming you again.

4/10 Poor

Jamie, Seattle

Disliked: Cleanliness, staff & service, property conditions & facilities
After my stay I received an email that the cleaning staff found the sink stained, the cleaning staff had not been in for 4 days, why wait til I had left to address this. I only cleaned my face, teeth and rinsed fruit in the sink, how could I have stained the sink. Zara Tower Hotel has a $500.00 deposit. Something fishy from this hotel.
Stayed 23 nights in Dec 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was terrific and the staff were courteous and friendly. It was very comfortable.
Stayed 5 nights in Jan 2024
Response from Manager on 30 Jan 2024
Thank you Richard for sharing your review. The team are so pleased to hear you appreciated their efforts.We look forward to welcoming you again.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 16 Jan 2024
Thank you for your 5 star review! We look forward to welcoming you again.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
very comfortable and nice
Stayed 7 nights in Jan 2024
Response from Zara Tower Management on 13 Jan 2024
Thank you for your review, Richard!We hope to provide you with other comfortable and memorable stays here at Zara Tower.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect room/suite for a weekend in the city
Stayed 2 nights in Nov 2023
Response from Zara Tower Management on 13 Jan 2024
Thank you, Robert!We are glad to hear you found the suite perfect for your weekend in Sydney and we look forward to welcoming you again in the future.

8/10 Good

helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Zara Tower Management on 13 Jan 2024
Thank you, Helen.Don't hesitate to contact us for any feedback on how to make your next stay 5/5!

10/10 Excellent

Dennis

Stayed 10 nights in Dec 2023
Response from Zara Tower Management on 13 Jan 2024
Thank you for giving us the highest rating, Dennis!We look forward to welcoming you back.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Property, Large Spaces, Great Staff
This was a fantastic stay! As a family of 5, we had plenty of room with two bedrooms and two baths. The living area was large and comfortable for all of us. The kitchen was well stocked - I especially appreciated the Nespresso coffee machine with included pods! The location is great with only a 10 minute walk to the Central train station and 15 minutes to Darling Harbour. The staff is very helpful and accommodating. If I'm ever in Sydney again, this will be my first go-to hotel.
Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
Wow wow wow! Thank you David and family for sharing your outstanding and thorough review. The team aim to go above and beyond, so it's incredible to hear when it is appreciated.We hope you can visit Sydney and us again in the not too distant future.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zara Tower Hotel was very nice! The staff was always helpful and friendly. The reason for the 4 star rating for cleanliness and condition was because the floors were a little dusty in areas and the drain in the bathroom shower and sink were slow draining. But other than that, everything was great! Zara Hotel was a really nice place to stay and the staff was excellent!
Stayed 9 nights in Dec 2023
Response from Manager on 3 Jan 2024
Thank you Sharon for sharing your experience. We take on board all feedback from our valued guests, and use it to improve.We hope you will chose to stay with us again.

8/10 Good

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on 3 Jan 2024
Thank you for your review Madeleine. We would love the opportunity to go from a 4 to 5 star experience.

10/10 Excellent

Zachary

Stayed 4 nights in Dec 2023
Response from Manager on 3 Jan 2024
Thank you for sharing. We look forward to welcoming you on your next visit.

10/10 Excellent

David, Short Hills

Stayed 5 nights in Dec 2023
Response from Zara Tower Management on 13 Jan 2024
Thank you for giving us the best score, David.We look forward to welcoming you back.

10/10 Excellent

Atlanta

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
Thank you for sharing your experience Atlanta. We hope we can welcome you again in the near future.

10/10 Excellent

Felix

Stayed 3 nights in Dec 2023
Response from Manager on 3 Jan 2024
Thank you Felix!

8/10 Good

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here, close to everything we wanted to see and do. Staff were friendly and loved the little details in the room, t2 tea and Nespresso pods ect. Bed was comfortable and shower pressure was great, thank you Zara for a great stay. We will stay again!
Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
Thank you for your review Kimberley. We love hearing that you loved the little details we provide, the location and the staff! All in all this is the experience we aim to provide all our valued guests. We look forward to your next stay.

10/10 Excellent

Idermunkh

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
Thank you for the review. We love that you chose to stay with us, and we look forward to welcoming you again.

10/10 Excellent

Vicki

Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
We appreciate you sharing your 10/10 stay. We look forward to welcoming you again.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic rooms - apartment size. Ver stylish
Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
Thank you Mike for sharing your review! We are thrilled to hear that you loved the rooms and style. We hope you will chose to stay with us again.

10/10 Excellent

YUEN TING JULIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient and service is excellent. The staff is very helpful too. Only a minor suggestion is to arrange a bigger trash bin in the toilet so that it is much easily to throw the rubbish into the bin and no need to strp on the stepper. I have hit my head by the corner of the mirror while throwing the rubbish bin with one of my foot controling the stepper.
Stayed 9 nights in Nov 2023
Response from Manager on 3 Jan 2024
Thank you for sharing your experience. We appreciate your feedback, and will see how we can resolve your issue for future guests. We look forward to welcoming you again!

10/10 Excellent

Daljit

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the Sky Room for the last two nights of our two week stay in Australia and it was by far our favourite accommodation. The room was exactly as pictured— modern, cozy, and clean. Staff were kind and attentive. Would highly recommend staying here :)
Stayed 2 nights in Nov 2023
Response from Manager on 3 Jan 2024
We love hearing that you enjoyed your stay in one of our Sky Rooms! The team all hope that we can have the pleasure of welcoming you again.

10/10 Excellent

Alain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely 2-night stay, the staff were very friendly and the location was very convenient.
Stayed 2 nights in Nov 2023
Response from Manager on 3 Jan 2024
We appreciate your review Alain. We love hearing what you enjoyed about your stay, and we look forward to welcoming you again.

8/10 Good

Felix

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Good friendly staff.
Stayed 5 nights in Nov 2023
Response from Manager on 3 Jan 2024
Thanks for the review Felix. We hope you will chose to stay again.

10/10 Excellent

Metro, Brisbane Markets

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on 3 Jan 2024
It was our pleasure to host you Metro. We look forward to welcoming you again.

8/10 Good

Richard

Stayed 2 nights in Nov 2023
Response from Manager on 3 Jan 2024
Thank you for your review Richard, we would love to know how we could improve for your next visit.

2/10 Terrible

Lorraine, Tonbridge

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Booked a month long stay based on property description which stated laundry facilities. On arrival I was told there was no in room laundry and they thought they should flag that to me given the length of my stay. Unfortunately they told me after the 48 hour cancellation policy had passed. Apparently laundry is only available in certain rooms and for others it was taken offsite for a surcharge and returned at a later date. There is no mention of this anywhere. I had specific reasons for needing in room laundry and given length of stay this was unacceptable so I had to move hotels after the first night (I arrived too late in the evening to sort it for that night). I was charged for the full month as it was in the T&Cs that you are liable for the entire stay if you don’t give 48 hours notice for cancelling, despite the description being inaccurate, me not knowing that until I arrived, the staff agreeing it was misleading and also despite the fact they had plenty of time to get the room booked out to someone else over that period. There was also a very odd swing in the room, randomly hanging from the ceiling next to the bed that resembled a sex swing which I thought was pretty inappropriate but I guess may appeal to some! The property are refusing to reimburse for the nights I did not stay (I said I would pay the 2 extra nights to cover cancellation policy) so I’m now having to commence legal action to get the money back. I would suggest booking anywhere else.
Stayed 27 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returned many times.
Great hotel in a perfect location. Close to everything but not stuck in the busy CBD.
Stayed 2 nights in Nov 2023
Response from Manager on 17 Nov 2023
Thank you for choosing to stay at Zara Tower Hotel for your Sydney visits.We love hearing that you enjoy our location. It would be great to know how we do even better on your stay.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, windows a little thin and can hear traffic and city noise.
Stayed 2 nights in Nov 2023
Response from Manager on 13 Nov 2023
Thank you for the review Mark. We appreciate the feedback and look forward to welcoming you again.

10/10 Excellent

Adriana

Stayed 3 nights in Nov 2023
Response from Manager on 13 Nov 2023
Thank you for the great review! We look forward to having you stay again.

10/10 Excellent

Suzen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My daughters and I had the pleasure of staying here for the weekend. 3-5 November. It’s walking distance to The Capital Theatre and many restaurants. It’s a short walk to tram line and train station. Staff were lovely and helpful. The 2 bedroom apartment was amazing. Large and roomy. Only thing and no biggie no TV in bedrooms. Definitely stay again. Thank you Zara Tower Reception Team and all staff for a memorable stay 🌻
Stayed 2 nights in Nov 2023
Response from Manager on 10 Nov 2023
Thank you Suzen for your lovely review. We're so pleased to hear that you and your daughters enjoyed your stay so much!The team all look forward to welcoming you again.

10/10 Excellent

Liem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Manager on 10 Nov 2023
Thank you Liem for your fabulous review.We look forward to having you stay again.

10/10 Excellent

Lulu

Stayed 3 nights in Oct 2023
Response from Zara Tower Management on 2 Nov 2023
Thank you for giving us 10/10!We look forward to welcoming you back!

10/10 Excellent

Caragh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment. Fantastic location - easy to get everywhere. Friendly and helpful staff. Would stay again and would recommend.
Stayed 5 nights in Oct 2023
Response from Manager on 30 Oct 2023
Thank you for your incredible review. The team always strive to provide excellent customer service and the love hearing when it's been appreciated.We look forward to having you return.

10/10 Excellent

Claus

Stayed 2 nights in Oct 2023
Response from Manager on 30 Oct 2023
Thank you! We are pleased you enjoyed your stay!

10/10 Excellent

Hyewon

Stayed 3 nights in Oct 2023
Response from Zara Tower Management on 24 Oct 2023
Thank you for giving us the best score, Hyewon!We look forward to welcoming you back!

10/10 Excellent

Rosa

Stayed 1 night in Oct 2023
Response from Zara Tower Management on 19 Oct 2023
Thank you so much for giving us the best score.We look forward to welcoming you back!

10/10 Excellent

Katherine

Stayed 3 nights in Oct 2023
Response from Zara Tower Management on 19 Oct 2023
Thank you Katherine for giving us a 10/10!We hope we can welcome you back in the future.

10/10 Excellent

Muqeet

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and everything was at a walking distance.
Stayed 3 nights in Oct 2023
Response from Zara Tower Management on 11 Oct 2023
Thank you for your feedback, Muqeet.We look forward to welcoming you back!

8/10 Good

Haden, Lindfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good apartment in a good location.
Stayed 2 nights in Oct 2023
Response from Zara Tower Management on 11 Oct 2023
Thank you for sharing your review, Haden. We hope we get the chance to welcome you back soon!

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable 2 night stay for the 4 of us. We couldn't get the coffee machine to work but because of the amazing coffee shop on the corner decided not to ask the front desk about it. Bedding is incredible. Location is great. View is mostly horrible but expected for the price. Staff were helpful. Would stay again.
Stayed 2 nights in Sep 2023
Response from Zara Tower Management on 3 Oct 2023
Thank you for your review, Darren.We look forward to welcoming you back!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service
The service sets Zara apart. The team that cleans the room is in and out in 15 minutes or less. The front desk staff is cheerful and helpful. Everything else is very good, but the service is awesome.
Stayed 8 nights in Sep 2023
Response from Zara Tower Management on 3 Oct 2023
Thank you, Michelle, for your generous compliments. We are absolutely delighted to hear that you had such a remarkable experience during your stay at Zara Tower. Our team takes great pride in providing exceptional service, and it's truly rewarding to know that we were able to meet your expectations. We appreciate your kind words and look forward to welcoming you back for another memorable stay in the future.

10/10 Excellent

Hayley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at Zara Towers, highly recommend. Comfortable beds and the apartments contained everything needed.
Stayed 1 night in Sep 2023
Response from Zara Tower Management on 18 Sept 2023
Dear Hayley,Thank you for recommending us! We are glad you enjoyed your stay with us and we look forward to welcoming you back.

10/10 Excellent

Fernando

Stayed 5 nights in Aug 2023
Response from Zara Tower Management on 13 Sept 2023
Thank you so much for your great feedback, Fernando!We look forward to welcoming you back.

8/10 Good

Shing Yin

Stayed 5 nights in Aug 2023
Response from Manager on 11 Sept 2023
Thank you for your review. Please let us know how we could done even better for your next stay.