Property grounds

Reviews of Western Sydney University Village Penrith - Campus Accommodation

2 out of 5
Western Sydney University Village Penrith - Campus Accommodation
Building SJ, 56 Second Avenue, UWS Penrith 56 Second Avenue, Kingswood, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 28 out of 110 reviews" "
Rating 8 - Good. 57 out of 110 reviews" "
Rating 6 - Okay. 17 out of 110 reviews" "
Rating 4 - Poor. 4 out of 110 reviews" "
Rating 2 - Terrible. 4 out of 110 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Brenton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bowls Stay
Comfortable, cheap and very clean.
Stayed 2 nights in Aug 2023

10/10 Excellent

Matalena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the good work
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was spotlessly clean the only thing missing was a glass to have a drink of water
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
I was in town for the Western Sydney Ironman and Boole accomodation for the night before the race. Comfortable accomodation at a good price. Room and shared facilities were clean and in condition. The girl at check in was friendly and helpful. I would happily stay here again. Perhaps some review of procedures and training for staff would make the check in process more efficient. Particularly for large events in the area. There were 15 people (including myself) checking in - not to mention any others through the day. We were left waiting a while to be shown to our rooms. A site map at reception with some brief directions would have made this process much simpler. I noticed a mix up with two of the athletes who’d booked accomodation. While room mix ups are normal, the issue was still being resolved hours later. This shouldn’t be the case for any guest, let alone an athlete the night before a race. Would still be happy to recommend the accomodation to friends and family.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. We were able to bring guinea pigs with us. Staff were friendly and helpful.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the beds did not have a blanket so the occupant only had sheets. The manhole in the hallway flew open in the middle of the night so we had to try and wedge it shut.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked two days in advance, keys not ready and staff suggested their head office didn't pass on booking. Staff member very helpful and apoligised for delays at checking in. Otherwise will book again and confirm. Great place to stay. Bring your own teabags and sugar.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quite basic, but had almost everything that you need. We did find that the beds weren't the most comfortable ever (but are not terrible), however for the price we paid for 5 bedrooms and to accommodate our whole group together, it was an excellent option. Only a short drive into town as well. Our main issue was related to the kitchen. We brought food for our group for breakfast, but found the kitchen was missing some essential items to cook with.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place, it was a bit hard to find it. perhaps emailing a map of the university campus with where to go at the time of order would be great. just a thought.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and quite and easy to get to vacuum cleaner didn't work, not enough spoon for 4 people.
Stayed 2 nights in Sep 2018

8/10 Good

Casey, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice staff we only used the accommodation for a quick 2 night stay there was my partner myself and our 3 year old we found it quiet clean and convenient would definitely use again for a short stay as a family I would use it for a long stay just due to shared kitchen common area and bathroom but for a quick convenient bed to sleep in it was perfect 😊😊
Stayed 1 night in Sep 2018

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time visiting family and friends and our room was excellent
Stayed 5 nights in Sep 2018

8/10 Good

Beach, Old Bar NSW

Liked: Cleanliness, property conditions & facilities, room comfort
This is my first choice each time I'm heading down to Penrith. I've stayed at other locations over the years and if this is available, then this is my choice. I do so as it's very comfortable, my room and the facilities are excellent.
Stayed 1 night in Jul 2018
Response from Western Sydney University Village Penrith on 17 July 2018
Hi, Thank you so much for your kind feedback we really appreciate it! We are so happy to hear you enjoy your stays with us every time. We look forward to welcoming you again in the future!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
After hours resident assisstants were helpful. The village is in a quiet area so you can't find a place for an early morning coffee or breakfast.
Stayed 5 nights in Jul 2018
Response from Western Sydney University Village Penrith on 12 July 2018
Hi, Thank you for your review - we are glad to hear you enjoyed your stay. We welcome you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Western Sydney University Village Penrith on 2 July 2018
Thanks for your review - we're glad to hear you had a great experience. We welcome you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Student accomodation. You get what you pay for. If you enjoyed your time in student dorms then th St is like reliving those times.
Stayed 2 nights in May 2018
Response from Western Sydney University Village Penrith on 2 July 2018
Hi, Thank you for your review. We're glad to hear you enjoyed your stay! We welcome you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Western Sydney University Village Penrith on 15 May 2018
Hi, Thank you for your post. We are glad to hear you enjoyed your stay, and look forward to welcoming you in the future.

2/10 Terrible

Mo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Worst Room, No Free parking, No Blanket
Heaters don't work, provided fleece instead of doona, No extra blankets available, no TV in the room, no side tables or easy access to lights available. Worst part you have to pay extra $7 for parking which is far away, Climb 2 levels of stairs plus a grass slop to walk to the room. May be thats me but the double bed was too small, beds are ensembles with wheels, mattress are low quality, wall plus or on the other end of the room. wanted to use internet which will cost you $10, is one of the things that you need to check all the conditions. would never recommend taking this room unless you are too desperate.
Stayed 1 night in Apr 2018
Response from Western Sydney University Village Penrith on 2 May 2018
Hi Mo, We appreciate your post, your feedback is very important to us. We’re sorry to hear you were unhappy with your stay, our management team are working to rectify the issues you have experienced. In the meantime, if you would like to discuss this matter further, please don’t hesitate to let us know.

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Western Sydney University Village Penrith on 30 Apr 2018
Hi Bill, Thank you for your review. We look forward to your next stay!

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Western Sydney University Village Penrith on 30 Apr 2018
Hi Bill, Thank you for your post. Looking forward to having you stay with us again!

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Western Sydney University Village Penrith on 30 Apr 2018
Hi Bill, Thank you for your review. We look forward to welcoming you in the future!

2/10 Terrible

Gary, Melbourne

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great location, terrible customer service
The directions to the appropriate building that was provided by the "hotel" were inaccurate and after calling the staff (Natasha) we received minimal to no help in reaching our destination. The check in staff member was very rude, quick to blame others and inefficient. She lacked communication skills and the basic mannerisms of dealing with tired travelers. She also forgot to return my ID and bank card which led to an even more stressful situation. I do not recommend this place for families as it was very noisy at night as well.
Stayed 1 night in Mar 2018
Response from Western Sydney University Village Penrith on 30 Apr 2018
Thank you for your post Gary, your feedback is very important to us. We’re sorry to hear you were unhappy with your stay, and we will work hard to fix the issue you experienced. In the meantime, if you would like the Village to call you to discuss this matter further, please don’t hesitate to let us know.

8/10 Good

waqar, ACT

Liked: Staff & service, property conditions & facilities, room comfort
Spacious and quiet
If you have more than 3 guests, book whole apartment. That will give you complete privacy, 2 toilets, Kitchen and Sitting area. Parking $7/day.. Save this by parking on Manning St.(9 mins walk)
Stayed 2 nights in Mar 2018
Response from Western Sydney University Village Penrith on 30 Apr 2018
Hi Waqar, Thank you for your review. We hope you enjoyed your stay. Looking forward to welcoming you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pillow 2
Great pillow
Response from Western Sydney University Village Penrith on 30 Apr 2018
Hi, We appreciate your feedback and are glad to hear you enjoyed the comfort of our facilities. We welcome you again to Western Sydney University Village Penrith!

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pillow
Great pillow
Response from Western Sydney University Village Penrith on 30 Apr 2018
Hi Bill, Thank you for your feedback. We are glad to hear you enjoyed the comfort of the pillow provided. We welcome you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value for money in Penrith
Had a fantastic stay, exactly as described its a dorm room in a University Campus. What you see in the advert is what you get.
Stayed 2 nights in Mar 2018
Response from Western Sydney University Village Penrith on 30 Apr 2018
Hi, Thank you for your feedback. We'll ensure there is no issues with toilet paper moving forward. We look forward to welcoming you again in the future.

4/10 Poor

Jill

Liked: Cleanliness
Disliked: Room comfort
A mixed bag.
Only suitable if you have a car. Few facilities. Bring your own food as nearby outlets close early. Nothing available for washing up or cleaning the kitchen. No air con, just a fan in my west facing unshaded room. Pay for wifi. Sitting room with terrestrial tv. No radio. Friendly helpful students living nearby and pleasant conversation. Bedroom was comfortable though hot. Good clean shared bathroom.

8/10 Good

Liz, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly comfortable
We had a group of 5 stay in an apartment. For the rate we paid it was fantastic! Everyone commented that their beds were comfortable and their rooms were nice. Facilities were basic but in great condition and the gentlemen that checked us in was very helpful. We'll be back to stay again for sure.
Stayed 1 night in Feb 2018

10/10 Excellent

Matt, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
Western Sydney Uni - Great Stay A+++
Rocked up at 10pm. Greeted by a friendly Uni student who was all too happy to show me right to my room door. The room is really basic, but clean and all business facilities exist, desk/chair/power (I had my own Wifi, but I think they supply as well) The showers are shared, two bedrooms to one shower. My room was a one bedder. For $56 this room was an absolute gem, wouldn't go past it! You just don't get room service.
Stayed 1 night in Jan 2018
Response from Sarah on 7 Feb 2018
Hi Matt, Thank you for your in depth feedback. We are glad to hear our accommodation was suitable to your needs. We look forward to welcoming you in the future!

8/10 Good

Neville

Liked: Cleanliness, staff & service, property conditions & facilities
Work stay
The stay was fine, staff were prompt and very helpful and available when needed.
Stayed 2 nights in Jan 2018
Response from Sarah on 28 Jan 2018
Hi Neville, Thanks for your great feedback. We are glad to hear you enjoyed your stay and look forward to welcoming you in the future!

8/10 Good

ox, Muswellbrook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to spend a night only needs Air-conditioners in the rooms
Stayed 1 night in Jan 2018
Response from Sarah on 23 Jan 2018
Hi Ox, Thank you for your feedback. We hope you do return in the future!

8/10 Good

Glenn, Bendigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Stay
Modern and clean living at an affordable price. The room is basic but meets your needs with a comfortable single bed, bench/desk, ample cupboard and draws. Has heating and ceiling fan but no air-conditioning. Although the large bathrooms are shared there are 2 of them for 5 single rooms. The shared kitched and lounge areas are well equipped and comfortable. The buildings are set in very pleasant grounds.
Stayed 5 nights in Jan 2018
Response from Sarah on 23 Jan 2018
H Glenn, Thank you for your feedback. We are glad to hear the facilities suited the needs of your group. We do welcome you again in the future!

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
OK if you aren't fussy
The accommodation was hard to find and the cleaning wasn't to the standard I would expect. It was like staying in a uni house - no matching plates and cutlery, one plastic wine glass and flat pillows. Plus the place felt dirty. No inside bin was provided, nor dishwashing detergent. Lucky we had this in our vehicle anyway. The walls had paint missing and a small hole even though it was clearly a fairly new build.
Stayed 1 night in Dec 2017
Response from Sarah on 3 Jan 2018
Hi, Thanks for your feedback. We have escalated this with management to ensure a better experience in the future.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable, I would stay there again
Stayed 1 night in Dec 2017
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2017
Hi, Thanks for your feedback. We look forward to welcoming you in the future!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Hi, Thank you for your review. We look forward to welcoming you again in the future.

8/10 Good

Richard, Portland NSW

Liked: Cleanliness, room comfort
Student Village Accommodation
Although this is a student village, I needed to be close to Nepean Hospital to visit my wife after surgery
Stayed 1 night in Nov 2017
Response from Rachel on 29 Nov 2017
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Adrienne, jervis bay

Liked: Cleanliness, staff & service, room comfort
Good cheap accommodation
Easy check in, staff always nice. Stay here lots of times close to hospital, Penrith and M4, but you need a car. Units are usually clean in common areas it all depends who you share with at the time! Each room and unit secure great for female solo travellers.
Stayed 1 night in Nov 2017
Response from Rachel on 29 Nov 2017
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2017
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We were in Sydney for a 80th birthday and only needed an overnight stay. This facility suited our needs for a one night stay, Price was right. The room and shared shower/toilet was good.
Stayed 1 night in Sep 2017
Response from Sarah on 15 Nov 2017
Hi, Thank you for your feedback. We hope you enjoyed your stay!

6/10 Okay

Adrienne

Disliked: Cleanliness, property conditions & facilities
Very disappointed!
Stay here frequently the unit I had this time was dirty, no drain covers in shower or toilet, only one shower working properly,no tea towels, the lounges are filthy and stained, crumbs and food on floor. Most units are great, this was just digusting !
Stayed 4 nights in Sep 2017
Hi Adrienne, We are very sorry to hear your negative experience. Please be rest assured your feedback has been escalated to management to ensure that we can address these issues.

8/10 Good

KARYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

sheeny, perth

Liked: Cleanliness, property conditions & facilities
Great price and location for Defqon.1 festival
Neat and tidy place although bathroom lets too much water out and soaks the bath mat. There was no oven trays or stove top pans in the kitchen so made cooking difficult. Glad I bought my own towel as only towel provided was bath mat and hand towel. Could've done with an extra blanket on the bed. But overall a really nice place for a short stay.
Stayed 2 nights in Sep 2017
Response from Rachel on 25 Sept 2017
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.