Hi Scott Thank you for taking the time to leave such wonderful feedback following your time with us at Holiday Inn & Suites Marden Street Parramatta. It is fantastic to see you were able to enjoy so many aspects of our modern hotel. We are dedicated to ensuring each and every guest feels special and welcome. However please accept our apologies for the inconvenient caused with re car park facility, rest assured we will have an alternate option available in the near future. Again, thank you for your wonderful review and I hope we have an opportunity to welcome you back to Holiday Inn & Suites Marsden Street when you next choose to stay in Sydney. Warm regards, Guest Services Team

Hi Sid,Thank you for your fantastic review. We look forward to welcoming you back soon!Sincerely, Guest Services Team.

Hi PaulThank you for taking the time to share your feedback with us. We greatly appreciate that you had a fabulous stay at your boutique hotel. We are continually working to improve our offering and services and communication to ensure that our guests have a even a better seamless experience. We hope to have the opportunity to welcome you back to the Holiday Inn & Suites, Marsden Street. Warm regards, Guest Services Team

Hi Jazel,Thank you for your amazing review, I am glad our hardworking fabulous staff made your stay very enjoyable. I will be sure to pass on your feedback to our friendly team members who were able to make your stay enjoyable. Again, thank you for taking the time to leave a terrific review, we really appreciate it. I look forward to welcoming you back again to Holiday inn Suites Marsden Street, Parramatta Guest Services Team

Hi Steve, thank you for choosing to stay at Holiday Inn Suites Marden Street ParramattaIt was a delight reading your kind compliments about our Luxury Boutique property the impeccable service and hospitality that the team strive to deliver and of course the great location. I have shared your praise with the team, which was well received and your recommendation to other travellers is greatly appreciated. We sincerely apologise for not being able to served cooked breakfast at this stage.We very much look forward to welcoming you back again very soon!Sincerely, Guest Services Team

Hi BradThank you for posting your review on your recent stay with us on this forum. I am delighted that Holiday Inns & Suites has delivered on the light and warmth of hospitality with luxury touch in our boutique hotel. We pride ourselves with diligent and hardworking team members who ensure each guest able to create memorable experiences at our luxury property. Thank you again and we look forward to welcoming you back very soon.

Hi GunveenIt's wonderful to hear about your positive experience staying at our hotel! The thoughtful touch of having your beds made and a clean bathroom with fresh towels daily is truly a testament to the hotel's commitment to guest satisfaction.Thank you again and we look forward to welcoming you back very soon.

Thank you very much for your positive feedback! We're delighted to hear that you found our location convenient and enjoyed a comfortable, peaceful stay. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable experience. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

Hi Luke, Thank you for choosing us and sharing your experience. We're thrilled you enjoyed our friendly staff and your time here. Regarding the parking situation, we understand that the limited space might have been inconvenient. We appreciate your understanding of this common challenge in the Sydney area. We're glad you'd consider staying again. We'll strive to make your next visit even better. Thank you for choosing us. We can't wait to welcome you back soon!

Hi Santanu,Thank you for staying at Holiday Inn & Suites.We're sorry your experience didn't meet expectations. Your feedback is crucial, and we value it. We apologize for any inconveniences. Feel free to contact us directly with more details. We appreciate your insights and hope to improve for your next visit.Best,Guest Service Agent

Hi Richard, thank you very much for sharing your review. We hope to see you again one day!

Hi Cayley, thank you so much for your amazing review of Holiday Inn and Suites Marsden street. I really appreciate you taking the time to share your great experience of our boutique Italian style hotel, and our friendly staff. Our team are passionate about creating great experiences for our guests and to receive such an affirming review is always rewarding. We look forward to welcoming you back in the near future! Best wishes Guest Services Manager

Hi Maria, thank you for your awesome review following your recent stay with us on this forum. I am thrilled to read your most pleasant experience whilst at Holiday Inn & Suites. Our Team strives to deliver warm and friendly hospitality for every guest. We look forward to welcoming you when next in the city. Best wishes Guest Services Team - Holiday Inn & Suites Marsden

Hi Sayed, thank you for your awesome review following your recent stay with us on this forum. I am thrilled to read your most pleasant experience whilst at Holiday Inn & Suites. Our Team strives to deliver warm and friendly hospitality for every guest. It is also to note that you were able take the advantage of our great location and visit many places close to the attractions. We look forward to welcoming you when next in the city. Best wishes Guest Services Team - Holiday Inn & Suites Marsden

Hi Vanessa, Thank you for taking the time to share your recent experience at our hotel. We genuinely appreciate your feedback, as it helps us improve the quality of our services.Our sincere apologies for the inconvenience you faced during your stay. Your feedback is invaluable to us, and we take these matters seriously.Regarding the parking situation, we understand that this was a frustrating experience, especially with little kids in tow. We apologize for any miscommunication about the availability of on-site parking. We will review our booking process to ensure that future guests are made aware of parking options in advance to avoid any such inconvenience. We are deeply disappointed to hear about your perception of our check-in staff. We will address this with our team to ensure that all our guests feel welcomed and assisted throughout their stay.Regarding the baby cot issue, we are truly sorry for the discomfort you and your family experienced. This does not meet our standards, and we will investigate this matter thoroughly to ensure that such lapses do not recur. Once again, we apologize for your disappointing experience and appreciate your feedback. We value your business and hope that you will reconsider staying with us in the future. Should you choose to give us another opportunity, please reach out to us directly, and we will do our utmost to ensure a much more pleasant and comfortable stay.Thank you for bringing these issues to our attention, and we hope to have the chance to regain your trust.

Hi Paul,Thank-you so much for your wonderful review of Holiday Inn & Suites. It means a great deal to us that you took the time to share your experience .We eagerly anticipate the opportunity to welcome you back in the near future and provide you with another outstanding stay. Warm regards Guest Services Team

Hi Paul, Thank-you so much for your wonderful review of Holiday Inn & Suites We loved reading about the positive elements of your stay with us and greatly appreciate you taking the time to share your experience with other travellers. We hope to have an opportunity to welcome you back soon! Warm regards Guest Services Team

HI JenniferThank you for choosing to stay at our HolidayInn & Suite and for taking the time to share your feedback with us. Thank you for an amazing review. We are delighted to know you loved your stay with us. We look forward to welcome you again soon.Guest Services Team

Hi Craig,Thank you so much for taking time to post a review. Although, I am pleased to hear you found the quiet, modern and clean and the generous bathroom with rain shower facility. However I was disappointed to hear about 10 continental breakfast service which is not consistent with the high standard of service we are known for. We hope we will have an opportunity to welcome you back to Holiday Inn & Suites!Best wishesGuest Service Team

Hi ShellyWow! Thank-you so much for your great review of Holiday Inn & Suites Marsden Street ParramattaIt is fantastic to read of your memorable interactions with our team members. They are definitely our greatest asset, so your feedback is truly appreciated.It is great to know that you enjoyed so many aspects of your stay with us. I sincerely appreciate your endorsement to other travellers. Best wishesGuest Services TeamHoliday Inn & Suites Marsden Street Parramatta

Good Morning Pamela!Thank you for your review.

Hi Julie, Thank-you for taking the time to post a fantastic review following your stay at Holiday Inn & Suites. While I am delighted that our team impressed you in all aspects, We hope to see you again soon. Warm regards Front Office Manager

Hi Hugh, Thank-you very much for taking the time to share your experience at Holiday Inn & Suites with other Travellers. It is wonderful to know that you have been left with such great memories of your stay with us. I really appreciate your kind acknowledgement of "room was beautiful bed was comfortable and the facilities was great." We hope to welcome you back on your next trip! Until then, best wishes from the entire Holiday Inn Suites General Manager - Holiday Inn & Suites Parramatta

Hi KylieThank you for your recent stay at Holiday Inn & Suites and we appreciate your valuable feedback.Here at Holiday Inn & Suites, we strive for all our guests to have a pleasant stay and a wonderful experience. I am pleased to learn that you enjoyed your overall stay with us.Once again, thank you for choosing to stay with us and we look forward to welcoming you in not too distant future.Warm regardsMax - General Manager

Hi PeterThank you for your stay with us and the feedback.We look forward to seeing you in the near future.Best wishes, Reservation Team

Hi RolandoThank you for your great reviewWe look forward to see you againReservation Team

Hi Belinda,Thankyou for your feedback. Unfortunately, as stated in our hotel information, onsite parking is limited and is available at a rate of 25. The liaison we have with Westfields enables us to arrange parking for guests that do not pre book in our car park.Kind RegardsReception

Dear Andrew,Thank you for a great review. We hope to welcome you again soon.

Hi Ronald ,Thank you for your great feedback and staying in Holiday Inn & Suites. We look forward to welcoming you back. Best wishes Guest Services Team

Dear Stephanie,You did not stay at our hotel. You were not allowed to stay since you were unable to provide the bond. You were informed about this prior to your arrival by our reception staff, but still you chose to come to the hotel and cause trouble for our team and to our other guests as well. We hope you find something suitable to your taste.

Dear Ayesha,Thank you for a great review. We look forward to welcome you again on your next trip.

Dear Amer,Thank you for a great review. It was a pleasure for us to be able to host you. We hope to see you soon.

Dear Lawrence,Thank you for your review. We clearly mention Expedia that parking must be organised in advance due to limited availability. There are multiple parking options around the property and you chose one of them, our team organised secured parking at Westfield Parramatta for you. We apologise that you experienced inconvenience due to parking not available on site and hope you find something suitable to your taste in future.

Dear Kylie,Thank you for your review. We have investigated your complaint and found out that you had not booked a accessibility room, by the time you informed our front desk team the accessibility room was already occupied. We apologize for the delay in breakfast, we will pass on your feedback to our kitchen team.

Dear Jo,Thank you for your feedback, we appreciate your comments and will pass them on to our management.

Hi Forohar,We have investigated your comments and found out that you made racial comments towards our housekeeping team due to which you were asked to vacate the property. Our property has 0 tolerance for racism.

Dear Gavin,Thank you for a great review. We look forward to your next stay with us.

Dear Tim,Thank you for a great review. We are glad to know you enjoyed your stay with us and we look forward to welcome you again soon.

Thank you for sharing feedback following your recent experience at our hotel. We are appreciative of your comments kind regards

Dear Jeremy,Thank you for a great review. We are excited to hear that you loved your stay with us. Please ask our front desk team for a upgrade to a bigger room on your next stay, they would be more than happy to assist finding the right room for you. We hope to see you again soon at our hotel.

Dear Christopher,Thank you for a fantastic review. We look forward to welcome you again and provide another great stay.

Dear Naomi,Thank you for your feedback. We understand the inconvenience caused due to the delayed check in, we have investigated this matter and found that you had arrived 2 hours earlier than check in time and also requested for the room to be a TWIN Bed a last moment which caused the delay. We hope this will not stop you from staying with us in the future.

Dear Valerie,Thank you for a great review. We look forward to welcome you again to our property.