Lobby lounge

Reviews of Rydges Campbelltown

4.5 out of 5
Rydges Campbelltown
15 Old Menangle Road, Campbelltown, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 534 out of 1000 reviews" "
Rating 8 - Good. 313 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Russell

Travelled with family
The property was adequate. For an Executive King Room I believe it was definitely over priced and over hyped.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All of the above. We loved everything about Rydges. We will be back and we can’t wait for our next experience. Thankyou for your hard work and thankyou for making our stay pleasurable. The deluxe apartment is amazing.
Stayed 4 nights in Jan 2024
Response from Erinn (Duty Manager) on 10 Feb 2024
Dear Stacey,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Erinn - Duty Manager

8/10 Good

Rahele

Stayed 1 night in Jan 2024
Response from Erinn (Duty Manager) on 10 Feb 2024
Dear Rahele,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Erinn - Duty Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Erinn (Duty Manager) on 20 Jan 2024
Dear Matthew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Erinn - Duty Manager

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from Erinn (Duty Manager) on 14 Jan 2024
Hi Nicole, Thank you for such a great review, we look forward to welcoming you back to our hotel soon.Kind regards, Erinn - Duty Manager

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great from book in to book out and great beds.
Stayed 1 night in Dec 2023
Response from Erinn on 21 Dec 2023
Dear Paul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Erinn (Duty Manager)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover
Our short stopover was excellent. The room was clean, the bed was comfortable and the block out curtains were fantastic.
Stayed 1 night in Dec 2023
Response from Erinn on 21 Dec 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Erinn (Duty Manager)

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely room, rude kitchen staff :(
Room was beautiful. Bed was super Comfortable Thankyou. I have never had to leave a bad review for any hotel so this is an unfortunate first for me.. The staff were rude and pre occupied at breakfast. They had a private function to set up for in a separate area and made it very obvious they were not there to assist or cater to other guests in the main restaurant. One staff member was very extremely rude when I asked about the location of the hot water. She was very frustrated and showed me a smaller jug to use only to be burned when she attempted to pour the water for me out of frustration. It was so horrible :(
Stayed 1 night in Dec 2023
Response from Erinn on 21 Dec 2023
Dear Katherine,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. This has been passed onto our hotel managers for the appropriate teams. Sincerely,Erinn (Duty Manager)

10/10 Excellent

Ellie

Stayed 1 night in Dec 2023
Response from Erinn on 21 Dec 2023
Dear Ellie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Erinn (Duty Manager)

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Erinn on 21 Dec 2023
Dear Cody,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Erinn (Duty Manager)

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and rooms are perfectly fitted out.
Stayed 2 nights in Dec 2023
Response from Erinn on 21 Dec 2023
Dear Barry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Erinn (Duty Manager)

10/10 Excellent

Anne-Maree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient and close to the Clubb where our function was being held.
Stayed 1 night in Nov 2023
Response from Jacque (Duty Manager) on 5 Dec 2023
Hi Anne-Maree, thanks for your awesome review! It's such an asset to have the Campbelltown Catholic Club so close to the hotel. We look forward to welcoming you back at Rydges Campbelltown again soon! Regards, Jacque (Duty Manager)

2/10 Terrible

SANDRA

Stayed 5 nights in Nov 2023
Response from Jacque (Duty Manager) on 5 Dec 2023
Hi Sandra, thanks for your review! We look forward to welcoming you back at Rydges Campbelltown again soon! Regards, Jacque (Duty Manager)

6/10 Okay

Leslie

Stayed 1 night in Nov 2023
Response from Jacque (Duty Manager) on 5 Dec 2023
Hi Leslie, thanks for your great review! We look forward to welcoming you back at Rydges Campbelltown again soon! Regards, Jacque (Duty Manager)

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room suitable for overnight stay. Mattresses were too soft and not suitable for extended stay.
Stayed 1 night in Oct 2023
Response from Jacque (Duty Manager) on 5 Dec 2023
Hi Melissa, thanks for your awesome review! We understand that everyone has a different mattress preference, we are sorry to hear we did not meet your expectations. We look forward to welcoming you back at Rydges Campbelltown again soon! Regards, Jacque (Duty Manager)

10/10 Excellent

Shannen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay 😊,
Stayed 2 nights in Oct 2023
Response from Jacque (Duty Manager) on 5 Dec 2023
Hi Shannen, thanks for your wonderful review! We look forward to welcoming you back at Rydges Campbelltown again soon! Regards, Jacque (Duty Manager)

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jacque (Duty Manager) on 5 Dec 2023
Hi Karen, thanks for your awesome review! We look forward to welcoming you back at Rydges Campbelltown again soon! Regards, Jacque (Duty Manager)

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful stay.
Really appreciated the friendly, efficient staff at the restaurant. Delicious food well cooked and presented. Enjoyed the evening meal very much! Room was quiet, clean and pleasant. A good and restful stay to break up the drive from Nth Qld to Melbourne. A quality accommodation.
Stayed 1 night in Oct 2023
Response from Jacque (Duty Manager) on 5 Dec 2023
Hi Jonathan, thanks for your amazing review! It's so great to hear you enjoyed your meals with OTIS Bar & Grill and the hotel rooms as well. We look forward to welcoming you back at Rydges Campbelltown again soon! Regards, Jacque (Duty Manager)

4/10 Poor

Josephus

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Housekeeping just walks in on you.
Stayed 1 night in Oct 2023
Response from Jacque (Duty Manager) on 5 Dec 2023
Hi Josephus, thanks for your feedback! I am sorry to hear this, I have passed this information on to our Housekeeping Manager to address with the entire team. Regards, Jacque (Duty Manager)

10/10 Excellent

Walter

Stayed 1 night in Oct 2023
Response from Jacque (Duty Manager) on 5 Dec 2023
Hi Walter, thanks for your awesome review! We look forward to welcoming you back at Rydges Campbelltown again soon! Regards, Jacque (Duty Manager)

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Broken iron table. DYI shower. Dirty shower area
Stayed 1 night in Oct 2023

8/10 Good

Marcial

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Sep 2023

10/10 Excellent

daniel

Stayed 1 night in Sep 2023
Response from Jacque (Duty Manager) on 5 Dec 2023
Hi Daniel, thanks for your awesome review! We look forward to welcoming you back at Rydges Campbelltown again soon! Regards, Jacque (Duty Manager)

10/10 Excellent

Dana Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fuss free, easy stay. Shops and facilities within convenient walking distance. Rydges is back from the main roads in a quiet, safe location. Definitely the nicest hotel in this area. Thank you for a lovely stay. A
Stayed 2 nights in Sep 2023

8/10 Good

Shannen

Stayed 2 nights in Sep 2023

10/10 Excellent

Anne Marie

Liked: Cleanliness, staff & service, property conditions & facilities
It was so close to everything.
Stayed 3 nights in Aug 2023

10/10 Excellent

katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very central, great vibe.
Over was fab Room was super clear and spacious, well priced. The hotel bar is exceptional and has an onsite micro brewery. Hotel is next door to the Catholic club which has great meals and entertainment. We were very pleasently surprised
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Business traveller
changes to booking would not be accommodated.
Stayed 1 night in Jul 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely lady at reception - late at night when we checked in "Sarah", so helpful.
Stayed 3 nights in Jul 2023

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity of venue to our intended destination was perfect. Rooms were well maintained and spacious. Breakfast was good. Staff just lovely. Would stay here again.
Stayed 1 night in Jun 2023
Response from Erinn (Duty Manager) on 24 July 2023
Dear Lindsay,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Erinn (Duty Manager)

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2023
Response from Erinn (Duty Manager) on 24 July 2023
Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Erinn (Duty Manager)

6/10 Okay

Tegan

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Doesn’t actually have a pool - there is a fitness one but for over 14 years So not much to do in the hotel space for kids
Stayed 1 night in Jun 2023
Response from Erinn (Duty Manager) on 21 June 2023
Dear Tegan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Erinn (Duty Manager)

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Jun 2023
Response from Erinn (Duty Manager) on 24 July 2023
Dear Mike,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Erinn (Duty Manager)

10/10 Excellent

Tabitha

Stayed 2 nights in May 2023
Response from Erinn (Duty Manager) on 24 July 2023
Dear Tabitha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Erinn (Duty Manager)

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Erinn (Duty Manager) on 31 May 2023
Dear Ivan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Erinn (Duty Manager)

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Staff & service
Poor value for money. Priced like Darling Harbour but in arguably one of the worst areas in Sydney. Property engages in corporate price gouging.
Stayed 2 nights in May 2023
Response from Erinn (Duty Manager) on 28 May 2023
Dear Christopher,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Rydges Campbelltown

10/10 Excellent

Aimy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Erinn (Duty Manager) on 28 May 2023
Dear Aimy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Samantha

Stayed 3 nights in Feb 2023
Response from Erinn (Duty Manager) on 31 May 2023
Dear Samantha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Erinn (Duty Manager) Rydges Campbelltown

10/10 Excellent

Richard

Stayed 3 nights in Apr 2023
Response from Erinn (Duty Manager) on 28 May 2023
Dear Richard,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Shane, Darwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable and clean rooms. Front of house staff were very friendly. Enjoyed my stay here.
Response from Rydges Campbelltown Team on 9 Apr 2023
Dear Shane, Thanks for taking the time to share your stay with us. We’re thrilled to hear you enjoyed our comfortable rooms and friendly staff. We pride ourselves on providing exceptional service to all our guests and are glad to hear you experienced this throughout your stay.It was a pleasure to host you and we hope to welcome you back soon! Kind regards,

10/10 Excellent

Neil, Greensborough

Liked: Cleanliness, staff & service, property conditions & facilities
Colocated with the Catholic Club, plenty of food options during the day. Breakfast was excellent and can be partly paid by not having the room cleaned each day. Room was well appointed and more than happy to stay again. Staff were pleasent and proffesional.
Stayed 4 nights in Mar 2023
Response from Rydges Campbelltown Team on 1 Apr 2023
Dear Neil, Thank you for taking the time to tell us how you enjoyed your stay! It was our pleasure to host you. We hope to welcome you back soon,

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Rydges Campbelltown Team on 1 Apr 2023
Dear Matthew, Thank you for taking the time to let us know you enjoyed your stay! If there is anything we can improve on please let us know. We hope to welcome you back soon,

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rydges Campbelltown Team on 1 Apr 2023
Dear Tracey, Thank you for taking the time to let us know you enjoyed your stay! We hope to welcome you back soon,

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were lovely.
Stayed 1 night in Mar 2023
Response from Jacque (Duty Manager) on 7 Mar 2023
Hi Melissa, thank you for your review. It's great to hear your enjoyed the hotel and the staff were friendly during your staff. We look forward to welcoming you back to Rydges Campbelltown again soon!

8/10 Good

Padam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Okay
Stayed 1 night in Feb 2023
Response from Jacque (Duty Manager) on 7 Mar 2023
Hi Padam, thank you for your review. We look forward to welcoming you back to Rydges Campbelltown again soon!

8/10 Good

Karen

Stayed 1 night in Feb 2023
Response from Jacque (Duty Manager) on 7 Mar 2023
Hi Karen, thank you for your review. We look forward to welcoming you back to Rydges Campbelltown again soon!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure anything was unique
Stayed 1 night in Jan 2023
Response from Jacque (Duty Manager) on 10 Feb 2023
Hi Brian, thank you for your review. We look forward to welcoming you back to Rydges Campbelltown again soon! Kind regards, Jacque (Duty Manager)

6/10 Okay

Peter

Stayed 1 night in Jan 2023
Response from Jacque (Duty Manager) on 10 Feb 2023
Hi Peter, thank you for your review. We look forward to welcoming you back to Rydges Campbelltown again soon! Kind regards, Jacque (Duty Manager)