Standard Room, Non Smoking (3 Singles)

Reviews of Quality Inn Penrith

3.5 out of 5
Quality Inn Penrith
261 Mulgoa Road, Jamisontown, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 239 out of 498 reviews" "
Rating 8 - Good. 198 out of 498 reviews" "
Rating 6 - Okay. 39 out of 498 reviews" "
Rating 4 - Poor. 15 out of 498 reviews" "
Rating 2 - Terrible. 7 out of 498 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marion

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Margaret on 21 Mar 2024
Hi Marion, Thank you for taking the time to complete our online survey. Regards,Margaret

6/10 Okay

Cathy

Travelled with family
Liked: Cleanliness
The property itself is fine, though there is a lot of construction going on that makes it difficult to access the Motel, this is through no fault of their own. However as this was a quick trip for an event, it would have been nice to have a good night sleep, the beds are not comfortable in both rooms I booked, hard in some spots, sagging and without support in others, as you spend more time sleeping in a motel room, the bed is the most important feature, so not really impressed sorry.
Stayed 1 night in Mar 2024
Response from Margaret on 12 Mar 2024
Hi Cathy,We apologize for not meeting your expectations regarding the current bedding. Unfortunately, it can be challenging to fulfill all of our guests' preferences when it comes to bedding. Thank you for bringing this to our attention.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Margaret on 12 Mar 2024
Hi Ian,Thank you for taking the time to provide feedback. We are glad you enjoyed your stya with us and hope you accommodate you again in the future.

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and convenient location
Stayed 1 night in Feb 2024
Response from Margaret on 12 Mar 2024
Hi Matt,Thank you for taking the time to provide feedback. We are glad you found our staff friendly and our location convenient. We hope to accommodate you again in the future.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great affordable option, no fuss with small kids, great playground and good food. Would highly recommend.
Stayed 1 night in Feb 2024
Response from Kyleen on 21 Feb 2024
Thank you for your feedback. We are delighted you had a great stay and look forward to seeing you next time.RegardsKyleen

10/10 Excellent

Eduardo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property, friendly staff. Lots of dining options in the area.
Stayed 1 night in Feb 2024
Response from Kyleen on 19 Feb 2024
Thankyou for your feedback Eduardo. We are glad the location was convenient for your stay.Regards,Kyleen

8/10 Good

Selwynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had all the essentials we needed i.e. washing and drying facilities. Conveniently located close to restaurants. Customer service staff always greeting us with a smile :)
Stayed 3 nights in Jan 2024
Response from Margaret on 22 Jan 2024
HI Selwynn,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and we hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Margaret on 22 Jan 2024
HI Monique,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and we hope to accommodate you again in the future.Regards,Margaret

8/10 Good

CATHERINE

Stayed 4 nights in Dec 2023
Response from Margaret on 14 Jan 2024
Hi Catherine,Thank you for taking the time to provide feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Margaret on 1 Jan 2024
Hi Ting,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023
Response from Margaret on 1 Jan 2024
Hi Michael,Thank you for taking the time to leave feedback, we are glad you enjoyed your stay and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Clay

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Margaret on 1 Jan 2024
Hi Clay,Thank you for taking the time to provide feedback. We are glad you enjoyed your stay and hope to accommodate you again in the future.Reagrds,Margaret

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly.
Stayed 2 nights in Dec 2023
Response from Margaret on 1 Jan 2024
Hi Ian,Thank you for tkaing the time to provide feedback, we are glad you enjoyed your stay with us and found our staff friendly & helpful. We hope to accommodate you again in the future.Regards,Margaret

6/10 Okay

Kerry

Business traveller, Travelled with partner
Disliked: Amenities
Reasonable rate for a quick stay
Stayed 1 night in Nov 2023
Response from Margaret on 30 Nov 2023
Thank you for taking the time to provide feedback.We are pleased to hear that you had a positive experience during your stay and we look forward to the opportunity to serve you again in the future.

10/10 Excellent

Kim

Stayed 1 night in Nov 2023
Response from Margaret on 1 Jan 2024
Hi Kim,Thank you for taking the time to provide feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying here, it was good value for money. The room was basic but clean. Large bathroom with double vanity - bonus! And large. Great for an overnight stay and a pub next door for good food, very handy. I would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Margaret on 30 Nov 2023
Thank you for taking the time to provide feedback.We are pleased to hear that you had a positive experience during your stay and we look forward to the opportunity to serve you again in the future.

10/10 Excellent

Bryce

Stayed 2 nights in Sep 2023
Response from Margaret on 1 Jan 2024
Hi Bryce,Thank you for tkaing the time to provide feedback, we are glad you enjoyed yourstya with us and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

Cherylene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrific
Stayed 1 night in Nov 2023
Response from Margaret on 20 Nov 2023
HI Cherylene,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness
the location is convenient.
Stayed 2 nights in Nov 2023
Response from Margaret on 16 Nov 2023
HI Margaret,Thank you for taking the time to leave feedback. We do hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

Judi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times. No dislikes
Stayed 1 night in Nov 2023
Response from Margaret on 16 Nov 2023
Hi Judi,Thank you for taking the time to leave feedback, we are glad you continue to enjoy your stay each time you return. Looking forward to accommodating you again in the future.Regards,Margaret

2/10 Terrible

mark

Stayed 1 night in Nov 2023
Response from Margaret on 6 Nov 2023
Hi Mark,Thank you for taking the time to leave feedback. I do apologize of behalf of the team that our property did not met your expectations although this was not the vibe we got from you whilst staying with us and returning to stay again another night.I would like to know what your concerns were to be able to rectify them for future guests.Kind regards,Margaret

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Oct 2023
Response from Margaret on 6 Nov 2023
Hi Bradley,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

Clayton

Stayed 1 night in Oct 2023
Response from Margaret on 25 Oct 2023
Hi Clayton,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Margaret on 25 Oct 2023
Hi John,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Angelo

Liked: Staff & service
Only issue was the bed, not very comfortable, otherwise fine.
Stayed 1 night in Oct 2023
Response from Margaret on 20 Oct 2023
Hi Angelo,Thank you for taking the time to leave feedback, we have taken you feedback on board to continue to improve our premises. We do hope to accommodate you again in the future.Regards,Margaret

6/10 Okay

ROBERT

Liked: Staff & service
Noisey people next door
Stayed 2 nights in Oct 2023
Response from Margaret on 12 Oct 2023
Hi Robert,I do apologies on behalf of the Quality Inn Team that you had noisy neighbors although I trust the Motel itself was to your liking.Regards,Margaret

8/10 Good

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean good value
Stayed 1 night in Oct 2023
Response from Margaret on 10 Oct 2023
Hi Catherine,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay and hope to accommodate you again in the future.Reagrds,Margaret

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Penrith railway station
Stayed 1 night in Oct 2023
Response from Margaret on 9 Oct 2023
Hi Stephen,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Therese

Travelled with partner
Liked: Amenities
Clean and close to cbd
Stayed 1 night in Sep 2023
Response from Margaret on 26 Sept 2023
Hi Therese,Thank you for taking the time to leave feedback. We are glad you found our rooms clean and convenient.We hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised- great price, location and lots of space for family of four, I would stay again.
Stayed 1 night in Aug 2023
Response from Margaret on 26 Sept 2023
Hi Charles,Thank you for taking the time to leave feedback. We are glad you had a great stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in Aug 2023
Response from Margaret on 22 Aug 2023
Hi Richard,Thank you for taking the time to leave feedback, we are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities
One thing we found difficult, arriving late with take away dinner - there was no available cutlery or plates. Otherwise room was clean, tidy and accomodating for what we needed. I would happily stay again (but with my own disposable cutlery).
Stayed 2 nights in Aug 2023
Response from Margaret on 21 Aug 2023
Hi Mandy, thank you for taking the time to leave feedback. I have noted your comment in regards to cutlery although as there is not kitchen/kitchenette facilities in the room these are not supplied. The pub on our premises would have happily given you cutlery to use.We are glad you found our property clean, tidy and accommodating and hope to see yu again in the future.Regards,Margaret

6/10 Okay

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bed was not very stable and very wobbly
Stayed 2 nights in Aug 2023
Response from Margaret on 13 Aug 2023
Hi Kellie,Thank you for taking the time to leave feedback, I have noted your concern regarding the bed and will look into it.Regards,MargaretRegards,Margaret

8/10 Good

Trish

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Margaret on 13 Aug 2023
Hi Trish,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Margaret on 13 Aug 2023
Hi Stephen,Thank you for taking the time to leave feedback, we are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

william

Convenient clean and comfortable .
Stayed 1 night in Jul 2023
Response from Margaret on 13 Aug 2023
Hi William,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

Anita

Stayed 1 night in Jul 2023
Response from Margaret on 28 July 2023
Hi Anita,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

stephen

Stayed 1 night in Jul 2023
Response from Margaret on 28 July 2023
Hi Stephen,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay, we hope to accommodate you again in the future.Regards,Margaret

2/10 Terrible

Leon

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I paid for a room advertised for a queen bed & a sofa bed, got only a bed so my guest had to find alternative accommodation, the air conditioning was so noisy and faulty I couldn’t sleep, only got 5 channels on the tv, and they put me in a room with an access door to the adjoining room, that was not sound proofed, so had to listen to the fighting & arguments all night & mornings of the guests there! The worst experience I’ve ever had hands down!!!! Will take pleasure of warning everyone I know and beyond to stay the hell away from this place!
Stayed 2 nights in Jul 2023
Response from Margaret on 23 July 2023
Hi Leon,Thank you for taking the time to leave feedback. I apologies of behalf of the team for failing to meet your expectations on this visit with us. I will look into this matter to ensure it does not occur again in the future.Kind regards,Margaret

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
a very good location
Stayed 1 night in Jul 2023
Response from Margaret on 17 July 2023
Hi Stephen,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only negative was the bed was very hard and sagged in the middle a-bit but other than that it was a lovely spot and walking distance for a pub meal
Stayed 1 night in Jun 2023
Response from Margaret on 12 July 2023
Hi Christina,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future. Regards,Margaret

10/10 Excellent

Brendon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for a reasonable price. Well located to get to all locations in the area.
Stayed 3 nights in Jun 2023
Response from Margaret on 12 July 2023
Hi Brendon,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

SEAN

Stayed 1 night in Jun 2023
Response from Margaret on 12 July 2023
Hi Sean,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

Shannen

Stayed 1 night in Jun 2023
Response from Margaret on 12 July 2023
Hi Shannen,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

6/10 Okay

Jeffery

Travelled with family
Liked: Cleanliness, staff & service
Noisy knocking sound from rooms upstairs can be heard at night making sleeping difficult.
Stayed 2 nights in Jun 2023
Response from Margaret on 15 June 2023
Hi Jeffery,Thank you for taking the time to leave feedback. We apologize for any noise which may have disturbed your stay although we do hope you stay with us again in the future.RegardsMargaret

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Penrith is a very busy place now. The Quality Inn was peaceful despite this.
Stayed 1 night in Jun 2023
Response from Margaret on 15 June 2023
Hi Matthew,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and found our property peaceful.Regards,Margaret

4/10 Poor

Jannette

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The convience to Penrith
Stayed 5 nights in May 2023
Response from Margaret on 6 June 2023
Hi Janette,Thank you for taking the time to leave feedback. I would love to discuss with you what did not meet your expectations on this visit and apologize for this. We take great pride in our property and value all feedback to strive to improve our facilities to maintain a pleasant and comfortable stay foe all our guests.Kind Regards,Margaret

8/10 Good

Cheerie

Stayed 1 night in Jun 2023
Response from Margaret on 7 June 2023
Hi Cheerie,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Michael

Stayed 1 night in May 2023
Response from Margaret on 29 May 2023
Hi Michael,thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very good. Only down side was neighbour trying unsuccessfully to start his car at 5.45 am. This went on and off for an hour.
Stayed 1 night in May 2023
Response from Margaret on 29 May 2023
Hi Denise,thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future. We apologies for the noise caused by other guests.Regards,Margaret