Individually furnished, blackout curtains, WiFi, bed sheets
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Reviews of Palms Hotel Motel Chullora

3 out of 5
Palms Hotel Motel Chullora
167 Hume Highway, Greenacre, NSW

Reviews

6.2
Rating 10 - Excellent. 52 out of 347 reviews" "
Rating 8 - Good. 88 out of 347 reviews" "
Rating 6 - Okay. 88 out of 347 reviews" "
Rating 4 - Poor. 54 out of 347 reviews" "
Rating 2 - Terrible. 65 out of 347 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Michelle

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The motel is above a gaming venue, with an addition of the motel. People were smoking on the steps to the motel, and the smoke travelled inside giving a very musty smell. The property was very clean however the building itself is old and there was a hole in the roof. There is timed internet, with the tv only has free to air Chanel. We booked in around 3 and at 10:00pm, I received a call from the motel staff asking if we were still wanting our booking. She very quickly apologized for the confusion, after blaming other staff for not complete if to booking properly.
Stayed 1 night in Apr 2024

10/10 Excellent

Thi Thu Trang

Stayed 1 night in Jan 2024

2/10 Terrible

Shruthi Reddy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

DARIUS

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value, clean and friendly
Stayed 4 nights in Dec 2023

6/10 Okay

Bei

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy, but cheap
Stayed 3 nights in Dec 2023

2/10 Terrible

HIMESH

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly rooms, not for families
The rooms were too smelly. Not for family. Very old structure and weird smell throughout all the rooms.
Stayed 3 nights in Dec 2023

8/10 Good

Anthony

Stayed 1 night in Dec 2023

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Other guests on the night we stayed were terribly noisy, otherwise it’s not to bad was a good place to stay. There’s a good restaurant there if you want to dine there, a bar as well and it’s quite nice inside
Stayed 1 night in Dec 2023

6/10 Okay

robert

Cheap and on a main road corridor..
Stayed 1 night in Dec 2023

8/10 Good

Joseph

Business traveller
Liked: Staff & service
The facilities and amenities were good, but the room cleanliness was sub-par, as the sheets had holes in them, and there was hair on the bedspreads and pillows. Room wasn't changed beforehand or at all during my stay. Overall, stay was fine but could be improved.
Stayed 2 nights in Dec 2023

2/10 Terrible

Bev

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Jeffrey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom door had not latch or lock. There were metal spikes poking out of the wall. The flyscreen was torn and broken, the airconditioning had no be cleaned in years, the fire sensor on the ceiling was handing by its cord, the carpet didn't fit the room, the complementary coffee (was so old it was hard in the packet) The noise from other guests kept us awake until midnight. The club and accommidation buildings were rundown and desparately in need of repair. We only stayed one night out of the 4 booked, and found better accommidation one suburb away.
Stayed 4 nights in Nov 2023

4/10 Poor

James

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were very friendly and helpful. Food was good in the bar, although the airconditioning was not working well at all, so quite stuffy. Rooms were in a very poor state. Furniture, fixtures and mattresses all needs to be replaced. Air-conditioning also stopped working on the 2nd night. Lack of maintenance really stood out. Honestly, they would have a great hotel if they spent about 10k on each of the rooms and fixed the aircon in the bar area.
Stayed 2 nights in Nov 2023

6/10 Okay

Mohamad

Liked: Cleanliness
Disliked: Room comfort
Bathroom dirty and toilet same,they need to put some water in the fridge or out ,just in case someone needs to drink at night
Stayed 1 night in Nov 2023

2/10 Terrible

Ebony

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this accomodation 4 months in advance. After 11 hours in the car with our 4yo reception told us that our booking was not in their system. They did try to find us somewhere else to stay at their other locations but they were all full. We were sent on our way with the promise of a refund, free bottled water as compensation and nowhere to stay at 6pm
Stayed 1 night in Nov 2023

6/10 Okay

Susila

Stayed 4 nights in Nov 2023

2/10 Terrible

christopher

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
I travel a lot for my work and stayed at some dodgy places but this place topped my list. The bed was uncomfortable, people were smoking outside the room which came into my room and there was some kind of human excrement on the wall. There is a reason it is so cheep.
Stayed 2 nights in Oct 2023

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Tidy and clean. Comfy beds. Food was reasonably priced and delicious
Stayed 1 night in Nov 2023

8/10 Good

PEDRO ALBERTO

Good
Stayed 1 night in Nov 2023

10/10 Excellent

Amelia

Travelled with family and small children
Liked: Staff & service
Comfortable bed
Stayed 1 night in Oct 2023

6/10 Okay

Jarmana

Liked: Staff & service
Disliked: Property conditions & facilities
Our bathroom door was broken and off the railing! It feel off and nearly killed me
Stayed 2 nights in Nov 2023

2/10 Terrible

Tim

Stayed 1 night in Nov 2023

6/10 Okay

jeany

Stayed 1 night in Oct 2023

4/10 Poor

Courtney

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately myself and two friends ended up leaving a night early due to us feeling unsafe here. The rooms are right next to the door which is used as an entrance and exit to the casino which doesn’t shut until 6am! and at 4:30am I was woken up by screaming, shouting things being thrown around, threats and fighting outside my door. Security seemed to do nothing about it and after and hour of this I phoned reception to see if they had called the police and apparently they had no clue what was going on! Just ridiculous and lost out on money due to us feeling unsafe here.
Stayed 5 nights in Oct 2023

4/10 Poor

ELISHA

Travelled with family
Disliked: Property conditions & facilities
Poor room lighting No bathroom exhaust fan - didnt work Smoky smelling room
Stayed 1 night in Oct 2023

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was nothing to like the Doona had no cover no hand towels or washers the pillows were thin as and only 1 per person and woken in the morning by the noisy cleaners.
Stayed 3 nights in Oct 2023

6/10 Okay

George Siji

Not satisfied..
Stayed 3 nights in Sep 2023

2/10 Terrible

Joshua

Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Igee

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived earlier than the check in time, but the staff were still able to get us to our room. Was incredibly helpful and very polite! Thank you :)
Stayed 2 nights in Oct 2023

6/10 Okay

Paul

Business traveller
Liked: Staff & service
Shower needed a good clean Aircon probably needs a Service No wifi
Stayed 3 nights in Sep 2023

10/10 Excellent

mark

Liked: Staff & service, amenities, property conditions & facilities
Nice clean rooms
Stayed 1 night in Sep 2023

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Clean room. Did the job nicely
Stayed 1 night in Jul 2023

2/10 Terrible

paul

Liked: Cleanliness, staff & service
Disliked: Room comfort
Avoid the Place.
Dont stay there. I got no sleep. The place is a glorified pub and pokies, with drunks and loud TV for Rugby and Horse races. By 10pm I had enough went to bar spoke to manager, nothing can be done. Went down at midnight, 2am, 3 am demanding refund as it was impossible to sleep with loud Music and loud drunks. They said no . 5am packed my bag went down the place was locked but they had the large flat screen TV,S running with full volume Rugby replays. I packed my bag and left at 5.30am. The whole place is a disgrace but will admit the staff were nice and apologetic but couldn't do a thing. Its a Pokies venue and Bar with Juke box . Also has large monitor TVS for betting sports all loud, running whole time. So you have been warned avoid the place.
Stayed 1 night in Sep 2023

2/10 Terrible

Sharmin

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad experience, they haven’t had hot water, I booked for 4 days, but I cancel because I haven’t get hot water for 2 days, and the room was not clean. Staff are rude.
Stayed 4 nights in Aug 2023

4/10 Poor

Aashni

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap accommodation but dirty, limited facilities and staff at reception were not very friendly. Maids were lovely though and very friendly.
Stayed 2 nights in Aug 2023

2/10 Terrible

Aayush

Stayed 1 night in Jul 2023

4/10 Poor

Susan, Buckeye

Travelled with family
Disliked: Property conditions & facilities
Check in was ok. Room was very out-dated and run down. Mattresses were lumpy and saggy. Brick walls and floor appeared dirty. Credenza and night stand matched, but were very worn. Sink in bathroom was cracked. Weird flimsy hanging rack was an eyesore. The whole place smelled kind of weird. Chain lock on door was broken. With the loud fighting noise at night, didn't feel safe. Won't stay there again.
Stayed 1 night in Aug 2023

6/10 Okay

scott

This place is good for a quick night or two. The check-in process is almost non-existent and you will need to wait if you come in early. The rooms are not all that great but it is a motel not a fancy hotel. The beds and pillows on the other hand were quite comfortable. The positives here is this place is in the suburbs so it's quiet it has a restaurant it has a casino and it has a bar. So what else could you want.
Stayed 3 nights in Aug 2023

10/10 Excellent

Steven

Stayed 4 nights in Jul 2023

10/10 Excellent

Keerthika

Liked: Cleanliness, staff & service, property conditions & facilities
For the price you pay it's great. It's obviously a bit old and the road to the hotel is busy but for under $100 in Sydney that's all fine. Nice rsl attached as well if you're into that
Stayed 3 nights in Jun 2023

8/10 Good

Viki

Liked: Staff & service
Stayed 2 nights in Jul 2023

6/10 Okay

John

Business traveller
Liked: Staff & service
Reasonable price and good for quick one night stopover
Stayed 1 night in Jul 2023

2/10 Terrible

Sheila

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Small room, not disability friendly, given room with lots of stairs to get to it. Fine for sleep only, bathroom set up ridiculous.furniture was old and falling apart.
Stayed 1 night in Jul 2023
Response from Jonny on 20 July 2023
Thanks for your review. A disabled room is available if requested .

2/10 Terrible

john

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The facilities were well below standard, basic at best. No microwave or toaster provided. No door in shower everything got wet. The heater in the room did not work. The bed was uncomfortable and spent every night trying to not roll into my partner. Very noisy during the night with doors slamming at all hours. No chairs or table provided, Stairs the only way to the rooms, steps seemed unsafe as very narrow and no rail on top landing to grab hold of. All in all the worst motel rooms that I have stayed at in over 50 years of travelling would not recommend to anyone.
Stayed 5 nights in Jul 2023
Response from Customer service on 8 July 2023
Thanks for your review. We are a hotel providing basic amenities at low prices. We offer different room options as stated on our website.

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service
restaurant was fantastic.. food great and affordable. parking excellent rooms clean and perfect for what you pay for. no issues at all.
Stayed 2 nights in Jun 2023
Response from Jonny on 19 July 2023
Thank you for your review. Hope to see you again soon.The Palms

10/10 Excellent

Nimra

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable quiet clean
Stayed 1 night in Jun 2023
Response from Jonny on 19 July 2023
Thank you for your review. Hope to see you again soon.The Palms

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room wasgood size and clean. Lock on door was not overly secure and no internal lock.
Response from Jonny on 19 July 2023
Thanks for your review. Hope to see you again soon.The Palms

4/10 Poor

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Being a hotel is obviously not on the forefront of this business' mind. There isn't even a clear reception area; it's part of the bar/lounge. And you WILL be judged when you walk in. The hotel room itself was dated and disgustingly dirty. The beds were clean and made, but that was it. There were greasy kid fingerprints on the mirror. God knows what spilled on the curtains. Something brown spilled on the bedside table. Dust and dirt and GRIME covered EVERYTHING. The fridge had someone else's food in it from who knows when. A drawer in each the bedside table and the dresser were completely gone. The bed might as well have been a box spring as comfortable as it was, not that we slept much with all the yelling and screaming coming from the VIP lounge. The water pressure in the bathroom was no more than a trickle, and there was black mould all over the walls and floor. It would be an alright place if they'd clean up the trash from the VIP Lounge and clean up their rooms.
Stayed 1 night in May 2023
Response from Jonny on 19 July 2023
Thank you for your review.The Palms