Breakfast and dinner served

Reviews of The Woolstore 1888 by Ovolo

4 out of 5
The Woolstore 1888 by Ovolo
139 Murray Street, Pyrmont, NSW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 750 out of 1002 reviews" "
Rating 8 - Good. 176 out of 1002 reviews" "
Rating 6 - Okay. 45 out of 1002 reviews" "
Rating 4 - Poor. 16 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jacqui

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sanzita on 22 Apr 2024
Hi Jacqui,Thank you for the 4-star rating! We appreciate your feedback. If there's anything specific that we can do to improve and earn that extra star next time, please let us know. We're committed to providing the best possible experience for our guests.Kind regards,

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at the hotel. Great staff, small bit well appointed rooms. Breakfast was great and excellent coffee!
Stayed 1 night in Apr 2024
Response from Sanzita G on 21 Apr 2024
Hi Paul,I'm glad to hear you enjoyed your stay at our hotel! Thank you for your kind words about our staff and rooms. We strive to provide a comfortable and welcoming experience for all our guests. It's fantastic to know that you enjoyed the breakfast and found the coffee to your liking. We look forward to welcoming you back on your next visit!Kind regards

8/10 Good

Ute

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the stay in this Hotel. The music on thursday evening we enjoyed very much !!!
Stayed 1 night in Apr 2024
Response from Sanzita on 21 Apr 2024
Hi Ute,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that the music event on Thursday evening added to your enjoyment. We strive to create memorable experiences for our guests, and it's fantastic to know that our live music event was a highlight of your stay.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another wonderful stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing our hotel!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place great location. Highly recommend.
Stayed 1 night in Apr 2024
Response from Sanzita on 22 Apr 2024
Hi Mark,Thank you for the outstanding 5-star review! We're thrilled to hear that you had a fantastic experience with us and that you enjoyed our great location. Providing our guests with a convenient and enjoyable stay is always our goal, and we're delighted that we could meet your expectations.Your recommendation means the world to us, and we truly appreciate your kind words. If you ever find yourself in the area again, we would love to welcome you back for another wonderful stay.If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know. We're here to ensure your future stays are just as enjoyable.Warm regards,

10/10 Excellent

Teddy

Liked: Cleanliness, staff & service, property conditions & facilities
Such a unique hotel with a great staff. My room was great and bed was super comfy. I will definitely return.
Stayed 1 night in Mar 2024
Response from SG on 22 Apr 2024
Hi Teddy,Thank you for your glowing 5-star review! We're thrilled to hear that you had such a positive experience during your stay with us. Providing a unique and comfortable experience for our guests is what we strive for, and we're delighted that you enjoyed your room and found the bed super comfy.Your kind words about our staff mean a lot to us. We're dedicated to providing exceptional service, and we're thrilled that our team made a positive impression on you.We can't wait to welcome you back for another fantastic stay! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to seeing you again soon!Warm regards,

10/10 Excellent

Shiva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SG on 22 Apr 2024
Hi Shiva,Thank you for the 5-star rating! If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure your experience remains exceptional.Kind regards,

2/10 Terrible

Yasmin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room the size of a shoe box. No window the air conditioner was turned off at the central control. I asked twice to be sorted A Cockroach Greeted me when I woke. Leak in the roof.. Drip drip drip…from 3am. Accommodation was depressing. I did talk to the front desk and they said all will be fixed but nothing . I really expected such a different experience. I went on reviews but I can see it wasn’t my weekend to share their similar experience. Next time I will book the big chain hotels.
Response from Sanzita on 8 Apr 2024
Hi Yasmin,We're terribly sorry to hear about your disappointing experience during your recent stay with us. Your feedback is incredibly valuable to us, and We want to assure you that we take it very seriously.We apologize for the inconveniences you encountered, including the issues with the room size, lack of a window, malfunctioning air conditioner, presence of a cockroach, and the leak in the roof. This is certainly not the experience we want our guests to have, and We're deeply sorry that we failed to meet your expectations.Please know that we have taken immediate action to address these issues and ensure that they are rectified. We are conducting a thorough inspection and implementing necessary measures to prevent such occurrences in the future.Your comments have been shared with our management team to ensure that we learn from this and make improvements wherever necessary. We genuinely appreciate your feedback, as it helps us to identify areas for improvement and strive to provide a better experience for all our guests.While I understand your decision to choose a different accommodation option in the future, I hope you will consider giving us another chance to regain your trust. Should you decide to return, please don't hesitate to reach out to me personally, and I will ensure that your stay exceeds your expectations.Once again, please accept my sincerest apologies for the shortcomings you experienced. Thank you for bringing them to our attention.Kind regards,

10/10 Excellent

Yangmay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a comfortable and clean base to come back to after exploring Sydney :)
Stayed 3 nights in Mar 2024
Response from Sanzita on 10 Apr 2024
Hi Yangmay,Thanks a bunch for the awesome feedback! We're thrilled to hear that our hotel served as a comfy and clean home base for your Sydney adventures. There's nothing better than coming back to a cozy spot after a day of exploring!If you ever find yourself back in Sydney, we'd love to welcome you again for another round of comfort and cleanliness.Cheers to more great travels!

10/10 Excellent

Kathie, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the candy bar and the hotel felt safe
Stayed 2 nights in Mar 2024
Response from Sanzita on 22 Apr 2024
Hi kathie,Thank you for your outstanding 5-star review! We're thrilled to hear that you enjoyed our candy bar and that you felt safe during your stay. Creating a welcoming and secure environment for our guests is a top priority for us, and we're delighted that we could provide that for you.Your feedback means a lot to us, and we're grateful for your support. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eclectic hotel close to Darling Harbour. Lovely staff, great cafe and little surprises such as free (non alcoholic) mini bar and a lolly station in the foyer!
Stayed 1 night in Mar 2024
Response from Sanzita on 22 Apr 2024
Hi Greg,Thank you for your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay at our eclectic hotel near Darling Harbour. Providing a unique and memorable experience for our guests is what we strive for, and we're delighted that you appreciated our quirky touches like the free (non-alcoholic) mini bar and the lolly station in the foyer.We're also pleased to hear that you found our staff lovely and enjoyed our great cafe. Delivering exceptional service and amenities is important to us, and we're glad that it made your stay even more enjoyable.Your feedback means the world to us, and we're grateful for your support. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay in the future!Warm regards,

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Everything you need.
Stayed 2 nights in Mar 2024
Response from Sanzita on 22 Apr 2024
Hi Luis,Thank you for the fantastic 5-star review! We're thrilled to hear that you enjoyed our hotel's great location and that you found everything you needed during your stay. Providing a convenient and comfortable experience for our guests is our top priority, and we're delighted that we could meet your expectations.Your feedback means a lot to us, and we're grateful for your support. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

8/10 Good

Graham J, Ourimbah

Stayed 1 night in Mar 2024
Response from SG on 22 Apr 2024
Hi Graham J,Thank you for the 4-star rating! We appreciate your feedback. If there's anything specific that we can do to improve and earn that extra star next time, please let us know. We're committed to providing the best possible experience for our guests.Kind regards,

8/10 Good

Margaret

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Anita

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Unique and quirky. Great location. Beds comfortable. AC was set to auto and room temp went hot then cold. Recommend ask for this setting be unlocked. Experienced noise disturbance during night-repeated mechanical knocking. Could have just been room 215.
Stayed 1 night in Mar 2024

6/10 Okay

Adam

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sanzita on 22 Apr 2024
Hi Adam,Thank you for your feedback and the 3-star rating. We're sorry to hear that your experience didn't meet your expectations. Your satisfaction is important to us, and we'd love to learn more about your stay to address any concerns you may have. Please feel free to share any specific feedback or suggestions you have so we can work towards improving our services. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. If you have any further comments or if there's anything we can assist you with, please don't hesitate to let us know. We're here to ensure your satisfaction.Kind regards,

10/10 Excellent

Wendi, Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient; the front desk staff was friendly; and the price reasonable.
Stayed 2 nights in Mar 2024
Response from Sanzita G on 25 Mar 2024
Hi Wendi,Thank you for sharing your experience with us! We're pleased to hear that you found our location convenient, our front desk staff friendly, and our prices reasonable. Providing excellent service and value to our guests is a top priority for us, and we're glad to know that we met your expectations in these areas. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!Kind regards,

10/10 Excellent

Annika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique Hotel. Excellently food for breakfast and dinner. Friendly and attentive staff.
Stayed 3 nights in Mar 2024
Response from Sanzita G on 26 Mar 2024
Hi Annika,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at our boutique hotel.We're delighted that you found our food for breakfast and dinner to be excellent. Providing delicious and satisfying meals is a priority for us, and we're glad that we met your expectations.It's also heartening to hear that our staff were friendly and attentive during your stay. We strive to provide top-notch service, and we're happy that our team made your visit memorable.We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing to stay with us!Wooly regards,

10/10 Excellent

mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky vibe. Pleasant staff
Stayed 2 nights in Mar 2024
Response from Sanzita G on 19 Mar 2024
Hi Mary,Thank you for your feedback! We're thrilled to hear that you enjoyed the funky vibe of our hotel and found our staff pleasant. Providing a unique and welcoming atmosphere is important to us, and we're glad it contributed to your experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Wooly regards,

10/10 Excellent

Laura

Travelled with group
The staff were over-the-top, friendly, helpful.and polite. rooms are tight but beautiful. Fab on the drinks. would def recommend sraying here
Stayed 2 nights in Mar 2024
Response from Sanzita G on 19 Mar 2024
Hi Laura,Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed our friendly and helpful staff, as well as our beautiful rooms and fabulous drinks. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay! Wooly Regards,

10/10 Excellent

Jill

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sanzita G on 17 Mar 2024
Hi Jill,Thank you for your perfect rating! We're thrilled you enjoyed your stay with us. We hope to welcome you back soon for another excellent experience.Best regards,

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024

8/10 Good

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building. Very unique interiors. Lolly bar is a nice touch. Had a minor issue with cleanliness, but didn’t impact trip.
Stayed 1 night in Mar 2024
Response from Sanzita G on 12 Mar 2024
Hi Nikki,Thanks a ton for sharing your experience with us! We're thrilled you enjoyed the beauty of our building and the unique interiors. And of course, who doesn't love a sweet treat from our lolly bar?We're sorry to hear about the cleanliness hiccup, though. Rest assured, we're on it! Your comfort and satisfaction are our top priorities, and we'll do everything we can to ensure it's smooth sailing next time.We're grateful for your understanding and can't wait to welcome you back for another memorable stay!Cheers,

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 4 days walking past a leaking roof with a bucket under it which had obviously overflowed multiple times as the carpet was soaked. The stench ending up wofting into rooms when they finally fixed it and put a drying fan Infront of it. Parking is a bad experience. They withheld my ticket on day 1 to get it validated overnight and then told me it only lasts 3 days and to get a new ticket and repeat the process. Room was missing the "loot bag" and the candy bar had about 3 jars on it but added more by the time we left. Novelty of the place fell flat.
Stayed 4 nights in Mar 2024
Response from Sanzita G on 9 Mar 2024
Hi Matthew,Thank you for bringing these issues to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the leaking roof in the corridor and the subsequent odor that affected your room. We understand the importance of a comfortable and pleasant environment for our guests, and we regret that we fell short in this instance.Regarding the parking situation, we apologize for any confusion or inconvenience caused. We will certainly review our procedures to ensure a smoother and more efficient experience for our guests in the future.Furthermore, we apologize for the oversight and any initial scarcity of candy bar items. We appreciate your feedback and will use it to improve our services and offerings.Your feedback is invaluable to us, and we take it seriously as we strive to provide exceptional experiences for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service and comfort that you deserve. Thank you for sharing your concerns with us.Kind regards,

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great - super helpful and friendly staff, comfortable rooms and lovely little perks (such as free lollies/popcorn at anytime in reception). We used the car park across the road which was very easy (staff validate your ticket and charge back to the room). The only disappointment was that the property advertises a 24/7 gym - which is actually the local snap fitness (approx 500m away). Not a huge deal but would have expected this to be on site or in a similar vicinity to the parking options provided.
Stayed 4 nights in Feb 2024
Response from Sanzita G on 27 Feb 2024
Hi Paige,Thanks a bunch for sharing your fantastic experience with us! We're absolutely thrilled to hear that you found our hotel top-notch, from our super helpful and friendly staff to our comfy rooms and delightful little perks like free lollies and popcorn – it's all about those sweet surprises!We're delighted that you found the parking across the road a breeze – it's our goal to make things as easy as pie for our guests! And we're glad you enjoyed the convenience of having your parking charges conveniently charged back to your room.We're bummed to hear that the gym situation wasn't quite what you expected. We totally get it, and we'll make sure to review our communications to ensure everything is crystal clear for our future guests.Thanks a million for choosing to stay with us! We can't wait to welcome you back for another unforgettable stay in the future! If there's anything else you need or any other feedback you'd like to share, just give us a shout! Wooly regards,

10/10 Excellent

Ponny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like it, elsewhere. Really enjoyed my stay,
Stayed 4 nights in Feb 2024
Response from Sanzita G on 27 Feb 2024
Hi Ponny,Thanks a bunch for your kind words! We're absolutely thrilled to hear that you had such a wonderful stay with us! Creating memorable experiences for our guests is what we're all about, and we're delighted to know that we hit the mark for you.We can't wait to welcome you back for another fantastic stay in the future! If there's anything else you need or any other feedback you'd like to share, just give us a shout! Thanks a million for choosing to stay with us!Wooly regards,

10/10 Excellent

Susan, Auburn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, trendy property.
Stayed 2 nights in Feb 2024
Response from Sanzita on 16 Feb 2024
HI Susan,Thank you for your kind review! We're thrilled to hear that you found our staff to be great and our property to be trendy. Providing excellent service and a stylish atmosphere are top priorities for us, and we're glad to see that reflected in your experience.We look forward to welcoming you back for another fantastic stay in the future. If there's anything specific you'd like us to consider for your next visit, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the property is really unique. I loved the architecture and how the 1888 building was converted to a modern hotel. The restaurant was 5 Star. The service was excellent. The rooms were comfortable.
Stayed 1 night in Feb 2024
Response from Sanzita on 16 Feb 2024
Hi Cheryl,Thank you for your wonderful review! We're thrilled to hear that you found our property to be truly unique and appreciated the architectural transformation of the 1888 building into a modern hotel. Preserving the charm of the past while offering contemporary comforts is something we take great pride in.It's fantastic to know that you enjoyed the 5-star dining experience at our restaurant and that our service met your expectations. Providing excellent service is at the heart of what we do, and we're delighted that our team made your stay memorable.We're also glad to hear that you found our rooms comfortable. Guest comfort is a top priority for us, and we're pleased to see that reflected in your experience.We look forward to welcoming you back for another memorable stay. If there's anything else we can do to make your next visit even more special, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe Ultra friendly and helpful staff Accommodated my need for a late checkout Great food for breakfast
Stayed 1 night in Feb 2024
Response from Sanzita on 16 Feb 2024
Hi Susan,Thank you for your glowing review! We're thrilled to hear that you enjoyed the great vibe of our property and found our staff to be ultra-friendly and helpful. Providing exceptional service and creating a welcoming atmosphere are top priorities for us, and we're delighted that our team made your stay memorable.We're also pleased that we could accommodate your need for a late checkout. We understand the importance of flexibility to ensure our guests' comfort and convenience.It's fantastic to hear that you enjoyed the breakfast offerings at our restaurant. We strive to provide delicious and satisfying options to start your day off right.We can't wait to welcome you back for another fantastic stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

4/10 Poor

Chelsea

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The size of room is really small, and the soundproofing is terribly bad that you can hear people walking on the corridor or people open their door when you are in the room. The staffs they are very friendly and accommodating which is we appreciate that. If ask us to recommended someone to stay in this hotel, we would say no because you can find some other hotels (novetel,ibis) nearby, with the similar prices that have a better view and better size of the room. Overview of this hotel, I think they are overpriced best our experience.
Stayed 5 nights in Feb 2024
Response from Sanzita on 16 Feb 2024
Hi Chelsea,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay.We appreciate your kind words about our friendly and accommodating staff. Providing excellent service is a top priority for us, and we're glad our team made a positive impression on you.We're sorry to hear that the size of the room and the soundproofing did not meet your expectations. We understand the importance of comfort and privacy for our guests, and we will certainly take your comments into consideration for future improvements.We understand your concerns about the value proposition of our hotel compared to nearby options. We continuously review our pricing to ensure it reflects the quality and offerings of our property, and we apologize if you felt that the experience did not match the price.We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,The Woolstore 1888

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sanzita on 16 Feb 2024
Hi Adam,You are a superstar for giving us a glowing review. Thank you and we look forward to welcoming you again. Kind regards,The Woolstore 1888

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic old wool store very well done
Stayed 3 nights in Feb 2024
Response from Sanzita on 12 Feb 2024
Hi there,Thank you for your review. We hope to welcome you back again!Kind regards,The Woolstore 1888

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay.
Stayed 1 night in Jan 2024
Response from Sanzita on 12 Feb 2024
Hi Matthew,Thank you for your review giving us 5/5 Thank you for acknowledging for us to be a great place to stay.Kind regards,The Woolstore 1888

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay.
Stayed 1 night in Jan 2024
Response from Sanzita on 12 Feb 2024
Hi Matthew,Thank you for your 5/5 review.Kind regards,The Woolstore 1888

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay.
Stayed 1 night in Jan 2024
Response from Sanzita on 12 Feb 2024
Hi Matthew,Thank you for your valuable feedback in recognising us to be a great place to stay. We cant wait to welcome you back again. Hope to see you again. Kind regards,The Woolstore 1888

10/10 Excellent

Garry, Mortdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautifully restored/renovated old property. It was a very nice surprise to us and it location, once you find the access through the parking station opposite takes you straight into Darling Harbours promenade, is a bigger bonus.
Stayed 1 night in Feb 2024
Response from Sanzita on 13 Feb 2024
Hi Garry,We are absolutely delighted to receive your feedback! Thank you so much for taking the time to share your thoughts with us.It warms our hearts to hear that our beautifully restored/renovated property came as a pleasant surprise to you. We take great pride in preserving the charm and character of our establishment while ensuring it meets the modern needs and expectations of our guests.Additionally, we're thrilled that you found our location to be a bigger bonus, providing easy access to Darling Harbour's lively promenade. We couldn't agree more - it's truly a special place, and we're glad you got to experience it.Your kind words motivate us to continue striving for excellence in providing unforgettable stays for our guests. We can't wait to welcome you back for another memorable experience at The Woolstore 1888

10/10 Excellent

Noel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and helpful. The design and decor are vey chic and cool. Room was small, but exactly what I needed as I was only sleeping and getting ready in the room. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from Sanzita on 12 Feb 2024
Hi Noel,Thank you for your fabulous review this means a lot to us. We hope to welcome you back again.Kind regards,The Woolstore 1888

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Quirky Hotel
The hotel was in a very convenient location for exploring the city, with an easy walk across the bridge at Darling Harbour. Staff were friendly, the ambience was just right and the breakfast was excellent.
Stayed 1 night in Jan 2024
Response from Sanzita on 13 Feb 2024
Hi Lyn,We're absolutely thrilled to receive your wonderful feedback! Thank you for sharing your experience with us.It's fantastic to hear that our hotel's location made exploring the city a breeze, especially with the easy stroll across the bridge at Darling Harbour. We're delighted that our friendly staff, inviting ambiance, and excellent breakfast added to the enjoyment of your stay.Your kind words mean the world to us, and we're grateful for the opportunity to have hosted you. We look forward to welcoming you back for another memorable experience soon!Warm regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sanzita on 12 Feb 2024
Hi Michael,Thank you for your 5/5 review.Kind regards,The Woolstore 1888

10/10 Excellent

Shanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Fantastic Place
We had a fantastic stay. Our room was clean, comfortable and stocked with everything we needed. The building is gorgeous! Walking in the decor and interior is interesting and eye catching. We love how it has been so stylishly converted while still paying homage to it's origins. The staff were very friendly and informative too. We also love how we were close to parking and access to the tramline. We will be back.
Stayed 1 night in Jan 2024
Response from SG on 12 Feb 2024
Thank you for your heartfelt review! We're thrilled to hear that you had a fantastic stay and enjoyed the clean, comfortable and well stocked room. It warms our hearts to know that you appreciated the gorgeous building, stylish decor, and the touch of history with scuffed walls. We're delighted you found our team very freindly, it would be our pleasure to welcome you back for another wonderful stay. Safe travels until then!Yours sincerely, The Woolstore 1888

10/10 Excellent

Gavin Francis

Travelled with partner
Liked: Amenities
We really enjoyed the Woolstore 1888. The staff are so friendly and helpful. The room was made every day to the perfect standard, and with loads of little touches which makes staying even more enjoyable. Loved it !!!!
Stayed 3 nights in Jan 2024
Response from SG on 12 Feb 2024
Hi Gavin,I love you enjoyed your stay with us! Nothing makes us happier than our guests being happy.It was a pleasure to have you stay with us. I am pleased to read that our friendly team and facilities had a positive impact on your stay with us.I look forward to welcoming you back to The Woolstore 1888 by Ovolo.

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the woolstore 1888 by ovolo was clean Friendly Walking distance to the harbour and the lyric theatre and star casino I was extremely happy with my stay
Stayed 1 night in Jan 2024
Response from SG on 12 Feb 2024
Hi Tricia,I love you enjoyed your stay with us! Nothing makes us happier than our guests being happy.It was a pleasure to have you stay with us. I am pleased to read that our friendly team and facilities had a positive impact on your stay with us.I look forward to welcoming you back to The Woolstore 1888 by Ovolo.

4/10 Poor

Maciej

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Extra costs but otherwise ok
Expensive parking $60 per night, otherwise good hotel but this is not a real 5 star. Breakfast good but barista coffee average (low quality)
Stayed 1 night in Jan 2024
Response from Sanzita on 12 Feb 2024
Hi there,Thank you for your valuable feedback. I am sorry to hear that you found parking to be expensive. The parking cost 60.00 is already a discounted price usually it would cost you 84 average for a night at Wilson parking. Kind regards,The Woolstore 1888 Team

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sanzita on 12 Feb 2024
Hi Shane,Thank you for your fabulous 10/10 review.We hope to welcome you back again.Kind regards,The Woolstore 1888

10/10 Excellent

Phoebe

Stayed 3 nights in Jan 2024
Response from Sanzita on 12 Feb 2024
Hi Phoebe,Thank you for your fabulous 5/5 review.Kind regards,The Woolstore 1888

10/10 Excellent

Carol

Travelled with family
I love the ambience and the quirky decor. The lobby is beautiful along with the bar and restaurant. The staff are so friendly and professional. I love the free laundry and the candy bar. The bed was very comfortable along with quality linens. The carpets in the rooms could be cleaner. Love the bathroom.
Stayed 1 night in Jan 2024
Response from SG on 12 Feb 2024
Thank you for your kind words! We're thrilled you loved the ambience and the quirkyness decor along with the lolly bar and the restaurant. We are delighted that you enjoyed the comfy bed. Your feedback is truly appreciated, and we look forward to welcoming you back for another delightful experience. Kind regards,The Woolstore 1888

10/10 Excellent

Marek

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sanzita on 13 Feb 2024
Hi Merek,You are a superstar! Thank you for giving us 10/10Hope to see you again!Wooly regards,

6/10 Okay

Marcin

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The lobby is very nice and the whole building has an interesting history. The loft room was an interesting concept. However, the room had a few problems: the main table was dirty with some ash and sticky residue on it, one of the light bulbs was burned out, the toilet was half-clogged, the air conditioning was struggling on a very warm (but not even hot) day, and there was a cockroach in the bathroom! The compounding disappointment was that I reported those things to the reception in the morning, and nothing has been done nor was anything followed up on in any way. I understand that some of those things I reported could not have been fixed in a day, but at least some should’ve been acted upon.
Stayed 2 nights in Jan 2024
Response from Sanzita on 13 Feb 2024
Hi Marcin, We sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable to us, and we deeply regret that we failed to address your concerns promptly.We're committed to providing a comfortable and enjoyable experience for all our guests, and we're disappointed to hear that we fell short of this standard during your visit.Rest assured, we're taking immediate steps to address the issues you've raised and ensure they are resolved promptly. Your satisfaction is our top priority, and we appreciate your understanding.We hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Warm regards,

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed last minute for our 30th anniversary. The staff upgraded our room, gave us fizz and made a home made card. Faultless.
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the great stay. The room was cozy and the facilities spot on.
Stayed 1 night in Jan 2024
Response from Sanzita on 13 Feb 2024
Hi Matthew,hank you so much for your kind words! We're thrilled to hear that you had a great stay with us and that you found the room cozy and our facilities just right.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and it's wonderful to know that we hit the mark during your visit.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,

10/10 Excellent

katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sanzita on 13 Feb 2024
Hi Katie,You are a superstar! Thank you for giving us a full mark!Hope to see you again!Wooly regards,