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Reviews of Oaks Sydney Castlereagh Suites

Oaks Sydney Castlereagh Suites
317 Castlereagh Street, Haymarket, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 698 out of 2283 reviews" "
Rating 8 - Good. 981 out of 2283 reviews" "
Rating 6 - Okay. 401 out of 2283 reviews" "
Rating 4 - Poor. 137 out of 2283 reviews" "
Rating 2 - Terrible. 66 out of 2283 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Maddi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would stay again, very friendly staff
Stayed 2 nights in Mar 2024

6/10 Okay

Elizabeth, San Antonio

Travelled with family
Disliked: Amenities
Worn, cheap smell under sink lathe apartment. Only one elevator dud t feel safe
Stayed 2 nights in Mar 2024

8/10 Good

Craig, Albion Park Rail

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The Oaks is close to Central Station and many shopping, eating and entertainment locations. There were some elevator renovations happening that delayed access to and from my floor, but not too inconveniencing.
Stayed 1 night in Feb 2024

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hi , I don’t normally write reviews - but thought others should know about our negative experience. -Photos of the property were not accurate and the website was photos were mis - leading -One lift was out and wait time was regularly 7-12 minutes -The property interior needs a good cleaning -The room smelt damp when we opened up for the first time -It was a very hot day in Sydney, but even at night the A/C could not cool the rooms enough -The TV remote did not work -The toilet system was continuously running into the pan overnight , and I thought we had a leak. - I should have read other reviews with similar complaints - We ended up checking out - but Expedia will refund us -At the front desk Jina was very helpful, when we explained our problems - and was supportive. My closing point is Expedia needs to check the photos and information being presented is accurate. We appreciated the refund
Stayed 4 nights in Feb 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness
Good location.
Stayed 3 nights in Feb 2024

8/10 Good

Caitlin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

James

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Allison

Stayed 5 nights in Feb 2024

2/10 Terrible

Asta

Stayed 2 nights in Jan 2024

4/10 Poor

pinkal

Disliked: Cleanliness, property conditions & facilities
Broken lift, felt very unsafe in the lift. Poor service. Swimming pool was not good.
Stayed 4 nights in Jan 2024

10/10 Excellent

Dianne

Stayed 2 nights in Dec 2023

8/10 Good

Adam

Liked: Cleanliness, room comfort
Air con wasn’t working on arrival, however when we called reception to let them know, they sent someone up and it was repaired within an hour. Other than that really good stay with a nice, clean room. Really good location in the heart of Sydney.
Stayed 2 nights in Dec 2023

8/10 Good

Helgi

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, room comfort
Best of the best
Our stay at the Oaks with our adult son was commendable. Five stars for cleanliness and the apartment was huge. Every interaction with a Oaks staff member was friendly and welcoming. The location could not get any better being in the city, especially for public transport. Having a Coles and Liquorland approximately 100m away under World Square made purchasing food and essentials very economical.
Stayed 2 nights in Dec 2023

10/10 Excellent

rod

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
property was nice and clean, well presented, secure. polite staff. comfortable bed and room and close to central station and light rail. cheap easy parking straight across the road
Stayed 1 night in Dec 2023

6/10 Okay

Gabrielle

Liked: Cleanliness
Disliked: Property conditions & facilities
The lifts are under maintenance. Long wait times.
Stayed 2 nights in Dec 2023

8/10 Good

Harry

Travelled with family
Liked: Cleanliness, amenities
The apartment was massive and located between Central and Museum stations. The only downside was the noise coming from the train line, but you expect some noise in a big city. Would recommend to friends and family.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ella

Travelled with group
Liked: Cleanliness, room comfort
Helpful staff and spacious rooms
The staff were super friendly and helpful. I sadly spent some of my trip unwell and when menulog didn’t deliver my order for water and nurofen one of the awesome receptionists went to a nearby convenience store to get them for me. Super grateful for her! The apartments were very spacious and tidy, will definitely book there again in future.
Stayed 2 nights in Nov 2023

8/10 Good

FANGMIN

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Jono, Timaru

Travelled with partner
Disliked: Property conditions & facilities
Our experience at Oaks was a blend of positives and negatives. On the positive side, our room at Oaks was impressively spacious, and the bed offered a high level of comfort. The pool and spa facilities added to the overall appeal, providing enjoyable leisure options. Additionally, the reception staff displayed politeness and were genuinely helpful. However, our stay was not without its drawbacks. Despite the generally commendable performance of the staff, occasional lapses in housekeeping left us somewhat dissatisfied. The inconvenience was further compounded by the fact that only one elevator served floors 11 and above. This proved frustrating, given the heavy demand throughout our two-week stay. The rooms, unfortunately, are somewhat dated, with a scarcity of power points and notable issues related to sound and light pollution.
Stayed 13 nights in Nov 2023

8/10 Good

Helen

Liked: Cleanliness
Excellent location close to station and centre of Sydney. Reasonably spacious - just would have liked two chairs and a table instead of the desk but I can see others may prefer the desk.
Stayed 3 nights in Nov 2023

8/10 Good

Joy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Rosemary

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable accommodation
Stayed 2 nights in Nov 2023

10/10 Excellent

Debra

Stayed 1 night in Nov 2023

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities
It was quiet and clean. A good location.
Stayed 2 nights in Nov 2023

8/10 Good

Sheryl

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The dual key apartment was spacious and clean. Great for ladies staying together. Close to Chinatown and Paddy’s Market and light rail for travel around the city. Only down side was condition of pool /spa area which badly needs maintenance to the roof and tile surrounds.
Stayed 3 nights in Nov 2023

2/10 Terrible

Tanya

Disliked: Cleanliness, property conditions & facilities
This place felt old and smelt musty. There was only one person girl on the front desk dealing with one flawed booking after another. I requested single beds twice but still got a king bed. Phone in the room didn’t work so w we had to queue up again. Very frustrating. Will not be returning
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Stayed 1 night in Nov 2023

6/10 Okay

Jeremy

Business traveller
Liked: Cleanliness
Clean Rooms and Amenities for Business travelers
Clean and tidy 3.5-4.0 star hotel. front desk quite helpful and accomodating front desk staff. Conveniently located.
Stayed 2 nights in Nov 2023
Response from Helena Park on 15 Nov 2023
Dear Jermy,Thank you for sharing feedback on your recent stay with us. Our fully furnished spacious apartments located in the heart of the city provides all the comfort and convenience to all that you need to relax and enjoy your stay, making our property an ideal stop over for your short or long stays. We look forward to welcoming you back on your next pleasant stay with us.Kind Regards,

2/10 Terrible

Jodie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
From Check in, this hotel was a nightmare. There was no receptionist for about 10 mins.I requested 2 rooms to be close together, our rooms were on the 3rd and 17th floor, definitely not close. The rooms were old but at least fairly clean. The car park was 14 levels down and very tight to fit a SUV in the grotty, rubbish car park spot. Then on the 2nd night there was no hot water, reception told us it would be fixed in an hour, but unfortunately was still not working the next morning. I would not recommend this hotel…
Stayed 2 nights in Nov 2023
Response from Oaks Sydney Castlereagh Suites on 15 Nov 2023
Dear Jodie,Thank you for providing valued feedback on your stay with us. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location, friendly and helpful staff, pool and gym very handy.
Stayed 10 nights in Nov 2023
Response from Helena Park on 15 Nov 2023
Dear Wendy,Thank you for providing feedback on your stay with us. Our fully furnished spacious apartments located in the heart of the city provides all the comfort and convenience to all that you need to relax and enjoy your stay, making our property an ideal stop over for your short or long stays. We look forward to welcoming you back on your next pleasant stay with us.Kind Regards,

6/10 Okay

Adrienne

Liked: Cleanliness
Disliked: Property conditions & facilities
The check in process was great, the staff member we dealt with was very lovely. When we asked for a potential late check out (due to a work meeting) we were told it shouldn’t a problem. Then we were told the room had just been deep cleaned and the carpets were a bit wet and that industrial fans were on in the room. The carpet was soaking wet, and the fans were very loud! The apartment also smelt very bad. After we checked in they called to say that technicians needed to look at the air con so there was three men working in there while we were getting ready for an event. We were given the option to let them in come in later once we had left, but we didn’t feel comfortable having people in our room when we were there. We were unable to put anything on the floors in the room, due to how wet the carpet was, and were woken up by the smell multiple times during the evening. The location of the hotel was very close to everything we needed. The parking options were great and the staff were fantastic to deal with, but we would have liked to have known about the Maintenance going on in the room with both the air-conditioning and the carpet before, so we could have found alternative options.
Stayed 1 night in Nov 2023
Response from Oaks Sydney Castlereagh Suites on 15 Nov 2023
Dear Adienne,Thank you for taking the time to share experience your stay with us. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 Good

Sonia

Stayed 2 nights in Nov 2023
Response from Oaks Sydney Castlereagh Suites on 15 Nov 2023
Dear Sonia,Dear Guest, Thank you for providing feedback on your stay with us. Our fully furnished spacious apartments located in the heart of the city provides all the comfort and convenience to all that you need to relax and enjoy your stay, making our property an ideal stop over for your short or long stays. We look forward to welcoming you back on your next pleasant stay with us.Kind Regards,

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities
Location. Good front desk. Comfortable bed
Stayed 2 nights in Nov 2023
Response from Oaks Sydney Castlereagh Suites on 15 Nov 2023
Dear Martin,Thank you for providing feedback on your stay with us. Our fully furnished spacious apartments located in the heart of the city provides all the comfort and convenience to all that you need to relax and enjoy your stay, making our property an ideal stop over for your short or long stays. We look forward to welcoming you back on your next pleasant stay with us.Kind Regards,

8/10 Good

Audrey

Stayed 12 nights in Oct 2023
Response from Oaks Sydney Castlereagh Suites on 15 Nov 2023
Dear Audrey,Thank you for providing feedback on your stay with us. Our fully furnished spacious apartments located in the heart of the city provides all the comfort and convenience to all that you need to relax and enjoy your stay, making our property an ideal stop over for your short or long stays. We look forward to welcoming you back on your next pleasant stay with us.Kind Regards,

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Great
Stayed 4 nights in Oct 2023
Response from Oaks Sydney Castlereagh Suites on 15 Nov 2023
Dear Michael,Thank you for providing feedback on your stay with us. Our fully furnished spacious apartments located in the heart of the city provides all the comfort and convenience to all that you need to relax and enjoy your stay, making our property an ideal stop over for your short or long stays. We look forward to welcoming you back on your next pleasant stay with us.Kind Regards,

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent opportunity for family to be together with double key rooms adjoining
Stayed 2 nights in Oct 2023
Response from Oaks Sydney Castlereagh Suites on 15 Nov 2023
Dear Grant,Thank you for providing feedback on your stay with us. Our fully furnished spacious apartments located in the heart of the city provides all the comfort and convenience to all that you need to relax and enjoy your stay, making our property an ideal stop over for your short or long stays. We look forward to welcoming you back on your next pleasant stay with us.Kind Regards,

8/10 Good

Susan

Travelled with group
Liked: Cleanliness
Enjoyable stay but no hot water!
My friends and I enjoyed our 2-night stay and were very happy with our room and facilities. Everything was clean and comfortable. The only disappointing thing was that the hotel’s water heater broke down on the first night of our stay, meaning we couldn’t shower on the first night, or the following morning. It had been repaired by the afternoon when we got back from our day out. We have been promised a refund of 25% of the cost of one night’s stay, which we have been told we will receive in around 3 weeks time. I will be waiting for the promised amount of $179 to appear in my bank account within the next 3 weeks. Hopefully there will be no issues with getting this refund.
Stayed 2 nights in Oct 2023
Response from Oaks Sydney Castlereagh Suites on 15 Nov 2023
Dear Susan,Thank you for taking the time to share your recent experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

2/10 Terrible

Deb

Travelled with partner
Disliked: Cleanliness, amenities
Stayed 2 nights in Oct 2023
Response from Oaks Sydney Castlereagh Suites on 15 Nov 2023
Dear Deb,Thank you for providing valued feedback on your stay with us. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 Excellent

Seok

Stayed 2 nights in Oct 2023
Response from Oaks Sydney Castlereagh Suites on 15 Nov 2023
Dear SeokThank you for providing feedback on your stay with us. Our fully furnished spacious apartments located in the heart of the city provides all the comfort and convenience to all that you need to relax and enjoy your stay, making our property an ideal stop over for your short or long stays. We look forward to welcoming you back on your next pleasant stay with us.Kind Regards,

2/10 Terrible

Evie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Had issues with checking in. Rude customer service
Stayed 1 night in Oct 2023
Response from Oaks Sydney Castlereagh Suites on 15 Nov 2023
Dear Evie,Thank you for providing valued feedback on your stay with us. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 Excellent

Ashleigh

Liked: Cleanliness, property conditions & facilities
The property was great, room was big and clean. Excellent and convenient location, right around the corner from World Square and easy walk to Central and Museum stations. The only thing I would fault is the car park. Carparking is available at a fee however it is unclear when approaching the hotel where the carpark is. It is not clearly signed and there are no easy to find spaces to park in whilst checking in. There is also no on street parking access to stop while checking in. I ended up parking in the paid car park across the road as I didnt know what other options I had.
Stayed 1 night in Oct 2023
Response from Oaks Sydney Castlereagh Suites on 15 Nov 2023
Dear Ashleigh,Thank you for providing feedback on your stay with us. Our fully furnished spacious apartments located in the heart of the city provides all the comfort and convenience to all that you need to relax and enjoy your stay, making our property an ideal stop over for your short or long stays. We look forward to welcoming you back on your next pleasant stay with us.Kind Regards,

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Oaks Sydney Castlereagh Suites on 15 Nov 2023
Dear Melissa,Thank you for providing feedback on your stay with us. Our fully furnished spacious apartments located in the heart of the city provides all the comfort and convenience to all that you need to relax and enjoy your stay, making our property an ideal stop over for your short or long stays. We look forward to welcoming you back on your next pleasant stay with us.Kind Regards,

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023
Response from Oaks Sydney Castlereagh Suites on 15 Nov 2023
Dear Rebecca,Thank you for providing feedback on your stay with us. Our fully furnished spacious apartments located in the heart of the city provides all the comfort and convenience to all that you need to relax and enjoy your stay, making our property an ideal stop over for your short or long stays. We look forward to welcoming you back on your next pleasant stay with us.Kind Regards,

6/10 Okay

Fiona

Travelled with family
The room had a really bad smell. The staff were kind and helpful but no alternative to move us into. The curtains didn’t close properly- so woken up with light in the early morning. Neighbours doors slammed loudly when they exited their rooms.
Stayed 2 nights in Sep 2023

10/10 Excellent

Gwenda

Stayed 2 nights in Sep 2023

6/10 Okay

Russell

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Serviced apartment in good location, pit the bed was sunken and the worst I have experienced
Stayed 1 night in Sep 2023

8/10 Good

Lyn

Stayed 1 night in Sep 2023

8/10 Good

Lyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
location pool not open:)
Stayed 2 nights in Sep 2023

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, amenities
Overall a good reasonably priced property- short walk to Central station and also light rail transport. Perfectly suited to short stay in the room we were in. Other suites have more facilities l understand.
Stayed 2 nights in Aug 2023