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Reviews of Oaks Sydney Goldsbrough Suites

4 out of 5
Oaks Sydney Goldsbrough Suites
243 Pyrmont Street, Darling Harbour, Pyrmont, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 2478 out of 7033 reviews" "
Rating 8 - Good. 2805 out of 7033 reviews" "
Rating 6 - Okay. 1086 out of 7033 reviews" "
Rating 4 - Poor. 444 out of 7033 reviews" "
Rating 2 - Terrible. 220 out of 7033 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kerryn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment in the city
Stayed 2 nights in Apr 2024

6/10 Okay

Lee

Travelled with family
Liked: Cleanliness
Appartment looked very tiered, carpets where very marked & stained also burn marks from where iron had been dropped
Stayed 4 nights in Apr 2024

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I spent a great night with my 2 daughters after attending rhe musical Grease. Woyld stay again
Stayed 1 night in Apr 2024

8/10 Good

Hannah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a split-level apartment which was perfect for our needs - somewhere for the adults to sit and chat when our child was asleep. Some of the furniture and carpets are a bit dated and old but the amenties were great - the kitchen, washer and dryer and 2 bathrooms a big plus for a bigger group. The location was great, once you navigate through the multistorey opposite, you are into the main Darling Harbour area, close to the tram and there's plenty of food options around. It's really good value for money.
Stayed 4 nights in Apr 2024

8/10 Good

Brad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best location, in between darling harbour and the cbd, easy walking distance to everything
Stayed 2 nights in Apr 2024

8/10 Good

Ann-Britt Susanne

Travelled with family
Liked: Amenities
I liked that it was an easy walk to Darling Harbour, the city, Chinatown etc. The staff were friendly and helpful. I did find a couple of dead cockroaches in the cupboard under the sink which wasn't nice. I also had a little bit of rubbish that I needed to get rid of before I checked out, but couldn't find where the bins were located. I was then told by reception that there was a door next to the lifts that doesn't have a sign for it. How is anyone supposed to find that?
Stayed 5 nights in Mar 2024

8/10 Good

Leidy

Liked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

Salvador Cano

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Ruaridh

Liked: Cleanliness
Stayed 4 nights in Mar 2024

8/10 Good

Vince

Liked: Cleanliness, property conditions & facilities
Bed was comfortable Bathroom was clean
Stayed 1 night in Mar 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 Good

WENDY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the best staff we have come across in the last 5 holidays
Stayed 7 nights in Mar 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

2/10 Terrible

David, Carmel Valley

Travelled with family
Disliked: Property conditions & facilities
This place was awful. The rooms looked nothing like the website. Construction 6 days a week starting at 7:30am. Had no idea there was construction. The layout reminds me of a prison. Broken Lyfts so had to work around that as well. Overall a terrible place and I Don t write bad reviews. Go to the Sofitel or another better known property.
Stayed 4 nights in Mar 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

6/10 Okay

Joanne

Travelled with partner
Liked: Amenities
Great location, really good access to Darling Harbour with eateries and easy walk into the city centre. The room itself was average - the fridge ran constantly quite noisy, there was a hose running in the laundry tub sporadically and the towel rail was not affixed to the wall properly. Had a housekeeping issue and it took 3 follow ups before it was addressed. Quite pricey for what was an average experience.
Stayed 3 nights in Mar 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Damien

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

2/10 Terrible

Anthony

Stayed 1 night in Feb 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

8/10 Good

Simon, Morayfield

Liked: Amenities
Great location without paying a premium, pool and sauna were a great addition
Stayed 3 nights in Feb 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

SHARON

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Been here before. Will be back.
Stayed 2 nights in Feb 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

4/10 Poor

Mario

Travelled with family
Disliked: Amenities
Stayed 3 nights in Feb 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

4/10 Poor

Lee

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

6/10 Okay

Wayne

Liked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Front desk helpful. No elevator from street level to front desk was a small problem since one of our travelers was handicapped and taking luggage up stairs was cumbersome to say the least. The shortcut to Darling Harbor was a plus.
Stayed 2 nights in Jan 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 Good

Sharon

Great room, clean, roomy vey close to Darling Harbour
Stayed 1 night in Feb 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

6/10 Okay

Daniel Rhys Rhys

Liked: Cleanliness
I mean I did book the hotel But was a mistake, really out of the way, right next to motorway, quite stark. Feels like a backpackers Just not for me Staff were nice enough when I asked for a refund and moved hotels for my last 2 nights Good for families and lower budget perhaps if you want to be no where near anything
Stayed 3 nights in Jan 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

8/10 Good

Giuseppe

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Travelled with my 3 kids on my own, everything was good and staff has been fantastic when my little one injured himself. We will definitely come back
Stayed 5 nights in Jan 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Carlos Rodriguez

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is great and the price is accessible!
Stayed 4 nights in Jan 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

6/10 Okay

Elizabeth

Stayed 2 nights in Jan 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, amenities
The property had everything you would need for an extended stay. Not a lot of eating places nearby. Directions given by staff had us walking way further than we needed to in the rain. Seems to be a problem with the fire alarm as it went off every night for the last 3 nights of our stay and I must say unless you were a light sleeper you wouldn’t hear it so I was glad it was a false alarm!
Stayed 7 nights in Jan 2024

8/10 Good

Erin

Travelled with family and small children
Disliked: Property conditions & facilities
Older apartment but great price and location
Stayed 2 nights in Dec 2023

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfectly positioned between the activities we had planned (theatre, shopping, harbor walk). Felt like a safe, friendly area and the staff were fantastic. Room was clean and comfortable, well appointed.
Stayed 3 nights in Jan 2024

8/10 Good

Angela

Liked: Cleanliness
Guest centred management
Great location but a GOOD cafe with breakfast would be worthwhile. Short walk to the waterfront but this information is not readily obvious. The manager cheerfully moved us twice until we found a working airconditioner in really hot weather. Well equipped, very useful catering options and terrific pool.
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Good place
Lots of space for 4 adults, useful to have dishwasher and washing machine with powder provided. Great location to see the harbour.
Stayed 5 nights in Dec 2023

10/10 Excellent

Janine, Bellevue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was amazing walkable to the wharf. Great food within an easy distance
Stayed 4 nights in Jan 2024

8/10 Good

Nanette

Stayed 3 nights in Jan 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very close to the L tram/train in Sydney and close as well to a hop on/hop off stop. Also nice location near Darling Harbour and facilities at the hotel were great! (Especially the Sauna). Reception was easy and they were very helpful in providing extra towels, different bed configurations and else. There is a small grocery store nearby (IGA) but also have vending machines in the facilities to get some drinks or snacks later at night. Overall very happy with the experience/stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

lidija

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a bit noisy this time due to renovations, but the location is excellent and will stay there again.
Stayed 3 nights in Jan 2024

8/10 Good

Jack

Stayed 3 nights in Jan 2024

6/10 Okay

Greg

Stayed 1 night in Dec 2023

10/10 Excellent

Glennis

Liked: Cleanliness, property conditions & facilities
Check in staff were very friendly
Stayed 2 nights in Jan 2024

6/10 Okay

Nicole

Disliked: Room comfort
Stayed 7 nights in Dec 2023

8/10 Good

Evanny, allston

The property entrance is not tidy and the other exit is where they have dumpster bins. The staff were not as friendly as other hotels. There are pictures of rooftop access, which is incorrect. The rooftop view is the garage view next door to the hotel.
Stayed 6 nights in Dec 2023

4/10 Poor

Martina

Stayed 6 nights in Dec 2023

10/10 Excellent

deepti

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at the property was just great
Stayed 5 nights in Dec 2023

10/10 Excellent

Nitin

Stayed 5 nights in Dec 2023

10/10 Excellent

minsun

Travelled with family
Liked: Cleanliness, room comfort
Location
Stayed 3 nights in Dec 2023

8/10 Good

Brian

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The hotel staff was exceptionally good. Friendly and helpful. The property is unique, keeping the historic flavor of the place. The pool was extraordinary. The suite was spacious with kitchen and laundry. However, the suite condition was only fair. Worn carpet. Chairs with tears. It had clearly seen better days.
Stayed 2 nights in Dec 2023

8/10 Good

Bianca

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Response from Oaks Sydney Goldsbrough Suites Reception Team on 22 Mar 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 Good

CHARLES

Liked: Cleanliness, room comfort
Comfortable and interesting
Reception and the room were good. We were able to park on the road opposite the entrance until early the next morning, which worked for us as I had to return the rental then anyway. Getting from the hotel to our conference on the other side of the Harbour was quite complicated initially but simple once we had done it. There are a couple of convenience stores in Murray Street, 5 minutes away and on the way to and from Pyrmont Bridge and the Harbour.
Stayed 3 nights in Nov 2023

6/10 Okay

Prithvi

Liked: Cleanliness
Stayed 5 nights in Dec 2023