Exterior

Reviews of Novotel Sydney Olympic Park

4.5 out of 5
Novotel Sydney Olympic Park
Cnr Olympic Blvd & Herb Elliott Ave, Sydney Olympic Park, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 423 out of 1001 reviews" "
Rating 8 - Good. 371 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Bohai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
The interior of the room was very dated and the bath/shower was so dangerous to get in and out of as there was no step and it was very high step in, especially in a wet area and even worse for someone like me who had just had stomach surgery.
Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony

Stayed 1 night in Mar 2024

8/10 Good

Jade

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay when seeing a concert in the Olympic park area
Stayed 1 night in Mar 2024

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent acess to Accor stadium and surrounding areas
Stayed 2 nights in Feb 2024

8/10 Good

Steven, Killcare Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed at the Novotel Olympic Park for 1 night when attending a concert at Qudos. The hotel was in a great location within walking distance to the venue and to the train station. The property is in a reasonable standard but is starting to look a little bit dated. Our room was a good size however the bathroom wasn't really great i.e. the shower nozzle kept falling down.
Stayed 1 night in Feb 2024

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Central to everything
Stayed 1 night in Jan 2024

6/10 Okay

Maggie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dusty. For example..thick dust around the light switch in the bathroom and around the door frame of entrance. Weird old smell in the hallway. It was weird having a shared facilities in the pullman hotel opposite from novotel for additional cost. Also, that ibis is connected to novotel. Just a weird experience. The sprinkler and ventilator/ aircon had cobwebs. And the shower water gets all over the as the shower door has a small gap for water to get out.
Stayed 3 nights in Jan 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and very clean
Stayed 1 night in Jan 2024

8/10 Good

Kirsty

Stayed 3 nights in Dec 2023

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay close to rookwood

6/10 Okay

Michael

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ian Knox stay room 1137
Very polite and helpful front of house employees. Could do more if you asked them
Stayed 2 nights in Nov 2023
Response from Di on 8 Dec 2023
Dear Alan, Thank you for your candid review of your stay. We are very pleased to hear that you found our front of house employees polite and helpful. Our team strives to provide exceptional service, so we appreciate your feedback on this. Here at Novotel Sydney Olympic Park, we value each guest's experience, and we take all feedback seriously. Thanks again for sharing your thoughts - we hope you will consider staying with us again in the future.Sincerely, Beau FrithFront Office Manager

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Di on 29 Nov 2023
Dear WarrenWe very much appreciate your comments regarding your stay at the Novotel Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms

6/10 Okay

Peter

Disliked: Property conditions & facilities
One elevator not working had been down for days place was packed wait 10 minutes for the other elevator at times was a joke
Stayed 3 nights in Nov 2023
Response from Di on 29 Nov 2023
Dear Peter,Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused due to one of our elevators not being operational. At Novotel Sydney Olympic Park, we strive to provide the best level of service and guest experience and we take all feedback seriously. We are continuously looking for ways to improve our services in order to ensure that our guests enjoy a pleasant stay with us. Thank you again for your review and valuable feedback.Sincerely, Dianne KnightDirector Rooms

4/10 Poor

Tracey

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property is dated. Lifts are inconvenient with one operational through stay. Beds are uncomfortable
Stayed 1 night in Nov 2023
Response from Di on 29 Nov 2023
Dear Tracey,Thank you for taking the time to provide your feedback. We appreciate all feedback as it helps us to continuously improve our service and offerings for our guests. We strive to provide a comfortable stay for all our guests here at Novotel Sydney Olympic Park and we are always striving to make sure that our facilities remain modern and convenient. We appreciate your comments about the lifts and beds in particular, as we understand how important those aspects of your stay were to you. Please accept my apologies if the lift situation caused any inconvenience during your stay, as this is not reflective of the Novotel Sydney Olympic Park experience we aim to provide.Thank you again for taking the time to share your experience. We hope that you will give us the chance to welcome you back soon. Warmest regards, Dianne KnightDirector Rooms

6/10 Okay

Jay

Travelled with partner
Liked: Staff & service
Long Queue at check in. Only one Lift in operation with multiple events on in the area and a lot of people. Lucky the location is convenient, to take the focus of the over $500 a night price tag with no parking on site available
Stayed 1 night in Nov 2023
Response from Di on 29 Nov 2023
Dear JayThank you for taking the time to review your stay at Novotel Sydney Olympic Park. We are pleased to hear that you enjoyed the convenient location of our hotel. We regret that one of our lifts was out of order and caused you to experience a lengthy wait time. At Novotel, we strive to provide every guest with an enjoyable and comfortable experience, and we apologize for any inconvenience this may have caused. We hope that in the future, you will consider Novotel Sydney Olympic Park as your preferred accommodation provider.Sincerely, Dianne KnightDirector Rooms

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight for a concert at Giants Stadium, very convenient to the location. Luckily was able to get a parking spot on site, car park very tight. Was able to check in a little earlier which was great.
Stayed 1 night in Nov 2023
Response from Di on 29 Nov 2023
Dear MaryWe very much appreciate your comments regarding your stay at the Novotel Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms

2/10 Terrible

mary

Stayed 1 night in Nov 2023
Response from Di on 29 Nov 2023
Dear MaryThank you for taking the time to tell us about your experience at the Novotel Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dianne KnightDirector Rooms

4/10 Poor

Sandy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice but where are the staff?
Hotel was clean and comfortable but finding staff was like finding a ghost. Check-in took nearly an hour waiting in line. We decided to get room service but the QR code wasn't working. We called room service to get a menu but the phone rang out several times. Called Reception and it was answered on the 4th thime it rang out and a menu was sent up to the room. Tried to order but room service did not answer the phone - tried for 30 mins continually but no answer. We ran out of time eventually and had to get something unhealthy from outside. Also the room curtains looked like a massacre had happened there!! Not to my taste. Disappointed in the service for this style of hotel
Stayed 1 night in Oct 2023
Response from Di on 11 Dec 2023
Dear Sandy, thank you for taking the time to share your experience with us. We are pleased to know that you found our hotel clean and comfortable, and we apologize for any inconvenience experienced during your stay. At Novotel Sydney Olympic Park, our philosophy is to provide a warm welcome and personalized service to all our guests. We sincerely regret that we were not able to fully meet your expectations in this regard. We do hope that you will give us the opportunity to better serve you in the future. Thank you for staying with us!Dianne KnightDirector Rooms

6/10 Okay

Simon

Travelled with family
Liked: Cleanliness
Over priced for what you get, if it wasn’t in a convenient location it would be worth half what they charge. 10mins drive, half the price and you could stay at Rydges Parramatta or Parkroyal.
Stayed 1 night in Oct 2023
Response from Di on 11 Dec 2023
Dear Simon,Thank you for taking the time to share your feedback with us. We value your opinion and are glad to hear that you found our convenient location to be beneficial during your stay. At Novotel Sydney Olympic Park, we continually strive to exceed expectations of our guests in all areas, and we apologize if the price didn't match up with what you felt was appropriate. Our team is committed to offering a high quality service and experience at an affordable price for all visitors. Thank you again for bringing this to our attention and we hope that you will consider staying with us again in the future.Sincerely, Dianne KnightDirector Rooms

10/10 Excellent

Tanya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff provided a high quality standard of service
Stayed 2 nights in Oct 2023
Response from Di on 11 Dec 2023
Dear Tanya, Thank you for taking the time to share your experience at our Novotel Sydney Olympic Park. We are delighted to hear that you had a positive experience with our staff. At Novotel, we value customer service above all else and strive to provide each guest with a high quality experience. We appreciate your feedback and look forward to welcoming you back to our hotel in the future. Sincerely, Dianne KnightDirector Rooms

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Phebe

Travelled with group
Liked: Cleanliness
Overall a pleasant stay, but there were a few issues. The sheets on our beds weren't fitted properly, a coat hanger was missing from the wardrobe and the shower had no shower gel supplied (empty bottle). We weren't told how to connect to the wi-fi and ended up asking reception about it ourselves, then asked about replacing the coat hanger missing from our room. Was told they'll put a request in to replace it, but it never came. The last time we stayed here, everything was well maintained so very disappointed that wasn't the case this time.
Response from Di on 27 Sept 2023
Dear PhebeThank you for taking the time to provide us feedback, I will be working with the Executive Housekeeper in regards to the sheets not being fitted properly to the bed and the empty shower gel, please allow me to express my apologies for these instances, I will also address the timeliness of service and responsiveness to requests.I sincerely appreciate your feedback and will work with the team to resolve. Kind RegardsDianne KnightDirector Rooms

8/10 Good

Malcolm

Stayed 1 night in Sep 2023

10/10 Excellent

dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sarah on 26 Sept 2023
Hi Dale,Thank you for your review.See you next time!Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

6/10 Okay

Jon

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Disappointing
We decided to have continental breakfast but disappointed, no white sugar, no vegemite, toaster only cooked one side and paid $30 per person. Rooms were clean and comfortable but walk ways outside our room were not vacuumed our entire stay, paid extra for balcony suite and had a little spot just enough for 2 seats, never used the space
Stayed 3 nights in Sep 2023
Response from Sarah on 26 Sept 2023
Hi Jon,Thank you for your feedback in regards to your stay.I have shared your comments with our Executive Housekeeper and Restaurant Manager for review with their teams.We hope to see you again soon.Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hand basin in bathroom wouldn't drain called housekeeping/maintenance person came and couldn't unblock drains. left dirty moldy sewerage like mess in the sink and rendered it unusable no apology refund etc was offered even after bringing it to the managers attention the next day
Stayed 1 night in Sep 2023
Response from Di on 27 Sept 2023
Dear WilliamI am so sorry to read of your experience, this is unacceptable and I will be addressing the team as this service standard is so sub par, we recoginse that sometimes things go wrong but the after care on an issue is extremely important and we will be addressing this accordingly.Thank you for providing this feedbackKind RegardsDianne KnightDirector Rooms

6/10 Okay

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sarah on 26 Sept 2023
Hi Elena,Thank you for your review.Feel free to get in touch if you have any additional comments you would like to share.Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Sep 2023
Response from Sarah on 26 Sept 2023
Hi Ivan,Thank you for your review.See you next time!Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

6/10 Okay

Rachael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs some repairs. The tap fell off and the chair was missing a leg.
Stayed 1 night in Sep 2023
Response from Sarah on 26 Sept 2023
Hi Rachael,Thank you for your feedback.I have passed this information to our Chief Engineer who has reviewed your room with his team.We look forward to seeing you next time.Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

6/10 Okay

Katie

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Sarah on 26 Sept 2023
HI Katie,Thank you for your review.Please don't hesitate to get in touch if there is anything further we can assist with.Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2023
Response from Sarah on 26 Sept 2023
Hi Joseph,Thank you for your review.We look forward to seeing you again!Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

2/10 Terrible

Paula

Stayed 1 night in Jul 2023

4/10 Poor

Anthony

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For $350 my room was very dated and noisy. Disappointing and not good value.
Stayed 1 night in Jul 2023

6/10 Okay

Alison

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For the amount they charge per night and for a Novotel property I expected a bit more. The bathroom smelt, the fridge didn’t work, and there was only one power point next to the bed. I expected more for $500 per night.
Stayed 1 night in Jul 2023

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked our stay, super comfy beds!
Stayed 1 night in Jun 2023

8/10 Good

BOO YOUNG

Stayed 1 night in Jun 2023

10/10 Excellent

Chase

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Was perfect for a stay as we had a event on at Qudos Arena.
Stayed 1 night in Jun 2023

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful. Location was perfect. Hotel was lovely and clean. Great experience in all areas.
Stayed 1 night in Jun 2023

10/10 Excellent

Meagan

Travelled with family
Liked: Cleanliness
There was an issue at checkin but staff were very friendly and helpful and issue was resolved. The beds were comfy and the room was lovely. Breakfast was nice too. So nice we have booked again for July.
Stayed 2 nights in May 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and convenient. Traffic very loud at night.
Stayed 1 night in May 2023

6/10 Okay

Brieanna

Travelled with family
Liked: Staff & service
The lighting in the rooms are not great if you are trying to put on make-up as there is only one light in bathroom and no full length mirror. I think rooms need to be renovated.
Stayed 2 nights in May 2023

10/10 Excellent

Tania

Stayed 2 nights in May 2023

6/10 Okay

Virginia

Travelled with partner
Liked: Cleanliness
The remote to the TV did not work and had to be replaced and after the first day the milk was not replenished in the fridge. Excellent location to the show grounds, cafes and transport.
Stayed 2 nights in May 2023

8/10 Good

Kristy, Calala

Travelled with family
Liked: Cleanliness, staff & service
Love the location to sporting venues. In room facilities slightly less than expected for price.
Stayed 1 night in May 2023

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was a pleasurable experience. All relevant info was received with a smile. Rooms were clean and spacious. Would go again!
Stayed 1 night in Apr 2023

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Great location for access to Sydney Olympic Park venues. Clean, comfortable and well appointed.
Stayed 2 nights in Apr 2023

6/10 Okay

Darren

Stayed 1 night in Apr 2023

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023