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Reviews of Manly Pacific Sydney MGallery Collection

4.5 out of 5
Manly Pacific Sydney MGallery Collection
55 North Steyne, Manly, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 71 out of 109 reviews" "
Rating 8 - Good. 17 out of 109 reviews" "
Rating 6 - Okay. 13 out of 109 reviews" "
Rating 4 - Poor. 3 out of 109 reviews" "
Rating 2 - Terrible. 5 out of 109 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness, staff & service
Recently updated hotel but not 5 star. My room #208 had no windows, no true sitting chairs and a poorly installed shower(doesn’t drain properly), definitely not what is pictured on website. Most 3 star hotels I have stayed in have better rooms than mine. The location is great and the lobby, pool and dining rooms are updated and nice
Stayed 3 nights in Apr 2024
Response from Reservations on 23 Apr 2024
Dear Scott,Thank you for taking the time to tell us about your experience at the Manly Pacific. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Manly Pacific Sydney Mgallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reservations TeamManly Pacific Sydney Mgallery

8/10 Good

Guillaume

Stayed 2 nights in Mar 2024
Response from Reservations on 23 Apr 2024
Dear Guillaume,We very much appreciate your positive ratings regarding your stay at the Manly Pacific Sydney Mgallery.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Reservations TeamManly Pacific Sydney Mgallery

10/10 Excellent

kate

Liked: Staff & service, amenities, property conditions & facilities
Lovely staff
Stayed 5 nights in Mar 2024
Response from Reservations on 10 Apr 2024
Dear Kate,We very much appreciate your positive ratings regarding your stay at the Manly Pacific Sydney Mgallery.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Reservations TeamManly Pacific Sydney Mgallery

10/10 Excellent

Robert

Very nice property! I would recommend this hotel
Stayed 2 nights in Feb 2024
Response from Reservations on 10 Apr 2024
Dear Robert,We very much appreciate your positive ratings regarding your stay at the Manly Pacific Sydney Mgallery.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Reservations TeamManly Pacific Sydney Mgallery

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot.
Stayed 1 night in Mar 2024
Response from Arga on 12 Mar 2024
Dear Raymond,We very much appreciate your positive ratings regarding your stay at the Manly Pacific Sydney Mgallery.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Reservations TeamManly Pacific Sydney Mgallery

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights,Room service food cold and shower not the best.
Stayed 2 nights in Mar 2024
Response from Arga on 12 Mar 2024
Dear Robert,Thank you for taking the time to tell us about your experience at the Manly Pacific. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Manly Pacific Sydney Mgallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reservations TeamManly Pacific Sydney Mgallery

10/10 Excellent

Rhonda

Stayed 3 nights in Feb 2024
Response from Reservations on 10 Apr 2024
Dear Rhonda,We very much appreciate your positive ratings regarding your stay at the Manly Pacific Sydney Mgallery.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Reservations TeamManly Pacific Sydney Mgallery

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, wonderful staff and extremely comfortable. Highly recommend!
Stayed 1 night in Jan 2024
Response from Nas on 13 Feb 2024
Dear Stephanie,We very much appreciate your positive ratings and comments regarding your stay at the Manly Pacific Sydney Mgallery.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Reservations TeamManly Pacific Sydney Mgallery

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Across from surfing
Stayed 6 nights in Jan 2024
Response from Nas on 13 Feb 2024
Dear Fred,We very much appreciate your positive ratings regarding your stay at the Manly Pacific Sydney Mgallery.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Reservations TeamManly Pacific Sydney Mgallery

10/10 Excellent

Gabrielle, Reston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel in a great area right across from the beach! Well worth the upgrade to an ocean view if you can do it. The staff are great and so helpful! Will definitely go back! We got married in their Dojo wedding space and it was just magical!
Stayed 3 nights in Jan 2024
Response from Nas on 13 Feb 2024
Dear Gabrielle,We very much appreciate your positive ratings regarding your stay at the Manly Pacific Sydney Mgallery.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Reservations TeamManly Pacific Sydney Mgallery

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was aplaudable, staff were really nice, valet parking was ideal.
Stayed 2 nights in Jan 2024
Response from Nas on 13 Feb 2024
Dear Nancy,We very much appreciate your positive comments regarding your stay at the Manly Pacific Sydney Mgallery.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Reservations TeamManly Pacific Sydney Mgallery

10/10 Excellent

Trenham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Clean. Comfortable. Brilliant location. Ocean views from the room were great. Roof top pool with drinks service was handy. N Steyne Road does have traffic and a few people can be heard out drinking at nearby bars until late. But the balcony doors are double-glazed so keep most of the sound out. Just the odd car alarm was annoying. But earplugs help.
Stayed 2 nights in Jan 2024
Response from Nas on 13 Feb 2024
Dear Trenham,We very much appreciate your positive ratings regarding your stay at the Manly Pacific Sydney Mgallery.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Reservations TeamManly Pacific Sydney Mgallery

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024
Response from Nas on 13 Feb 2024
Dear Michael,We very much appreciate your positive ratings regarding your stay at the Manly Pacific Sydney Mgallery.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Reservations TeamManly Pacific Sydney Mgallery

10/10 Excellent

Sherene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best buffet breakfast ever. Fabulous duvets and sheets, comfortable mattresses.Service was wonderful.
Stayed 4 nights in Jan 2024
Response from Nas on 13 Feb 2024
Dear Sherene,We very much appreciate your positive ratings regarding your stay at the Manly Pacific Sydney Mgallery.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Reservations TeamManly Pacific Sydney Mgallery

6/10 Okay

Judite

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great looking hotel from the outside and within the lobby. However the rooms need a refresh abd love and are more in line with a 2.5-3 star hotel. Our toilet was not clean, there was dirty grout in the showers, chipped tiles, soap scum all around shower dispensers, holes in the ceiling plaster, shower doors weren’t clean as well as slight stains in the bathtub. Clothing tags from the previous guest were also found on the floor upon arrival into our room. We did decline the extra $68 per day for a room upgrade so I cant speak for ‘upgraded’ rooms however considering we paid almost AUD $500 per night for our 3 night stay I would have expected the rooms to be cleaner and better maintained. Discussions at the rooftop pool indicate other families shared a similar experience.
Stayed 3 nights in Jan 2024
Response from Nas on 13 Feb 2024
Dear Judite,Thank you for taking the time to tell us about your experience at the Manly Pacific. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Manly Pacific Sydney Mgallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reservations TeamManly Pacific Sydney Mgallery

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nas on 13 Feb 2024
Dear Gina,We very much appreciate your positive ratings regarding your stay at the Manly Pacific Sydney Mgallery.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Reservations TeamManly Pacific Sydney Mgallery

10/10 Excellent

Antonio

Stayed 5 nights in Dec 2023
Response from Nas on 13 Feb 2024
Dear Antonio,We very much appreciate your positive ratings regarding your stay at the Manly Pacific Sydney Mgallery.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Reservations TeamManly Pacific Sydney Mgallery

8/10 Good

Michael

Stayed 5 nights in Dec 2023
Response from Nas on 13 Feb 2024
Dear Michael,We very much appreciate your positive ratings regarding your stay at the Manly Pacific Sydney.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Reservations TeamManly Pacific Sydney Mgallery

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the balcony overlooking the ocean
Stayed 2 nights in Dec 2023
Response from Nas on 13 Feb 2024
Dear Charlotte,We very much appreciate your comments regarding your stay at the Manly Pacific Sydney Mgallery.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind Regards,ReservationsManly Pacific Sydney Mgallery

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating and beautiful location!
Stayed 3 nights in Dec 2023

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Nov 2023

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel could do with a good refurb of the facilities. It is clear nothing has been upgraded for a while (especially the bathrooms, flush didn’t properly work). There was an issue on the electrics (clicking sound multiple times during night which woke us) with lights starting to flash randomly. Staff was friendly, however the facilities are outdated. Not in line with value for money
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Stayed 2 nights in Nov 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and location
Stayed 6 nights in Nov 2023

10/10 Excellent

Keli, Squamish

Stayed 6 nights in Nov 2023

10/10 Excellent

Marcia

Stayed 7 nights in Nov 2023

10/10 Excellent

Danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely big room, so handy to the beach & our function earlier that day.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Gary

Travelled with partner
Good accommodation would recommend
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for business or holiday
Excellent. Friendly staff.
Stayed 1 night in Oct 2023

8/10 Good

Bill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very expensive.
Very expensive for a 4 star hotel. Nice rooms, but for the price ($500 a night) I would expect a beach view, not a laneway view.
Stayed 3 nights in Oct 2023

6/10 Okay

Bronte

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Paid a premium price to not be able to book the sauna, out of date snacks in the room’s mini bar…not worth the price
Stayed 1 night in Oct 2023

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Uneven customer service - some great staff while others were lacking
Stayed 2 nights in Oct 2023

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Cecile

Stayed 1 night in Sep 2023

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive but awesome
Stayed 1 night in Oct 2023

10/10 Excellent

Vikram

Stayed 6 nights in Sep 2023

6/10 Okay

Jack

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Nas on 6 Oct 2023
Dear Jack,Thank you taking time to share your feedback and give us a rating. At Manly Pacific, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Sincerely,ReservationsManly Pacific

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach
Stayed 1 night in Sep 2023
Response from Naseer on 6 Oct 2023
Dear Matthew,We very much appreciate your positive ratings.It is always a pleasure to receive positive feedback.Thank you again for taking time out and give us a good rating & we hope your next visit will be as pleasant as the previous one. Sincerely,NaseerReservationsManly Pacific Mgallery

4/10 Poor

Andrew

Travelled with family and small children
Disliked: Staff & service
1 bed for 3 people was apparently acceptable. In fairness they did rectify it. Understaffed in general,
Stayed 3 nights in Sep 2023
Response from Nas on 6 Oct 2023
Dear Andrew,Thank you for taking the time to tell us about your experience at the Manly Pacific Hotel Mgallery I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Manly Pacific, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,NasReservationsManly Pacific Hotel Mgallery

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll be back!
Stayed 2 nights in Sep 2023
Response from Naseer on 6 Oct 2023
Dear Donna,We very much appreciate your positive ratings.It is always a pleasure to receive positive feedback.Thank you again for taking time out and give us a good rating & we hope your next visit will be as pleasant as the previous one. Sincerely,NaseerReservationsManly Pacific Mgallery

10/10 Excellent

Makensey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Naseer on 6 Oct 2023
Dear Makensey,We very much appreciate your positive ratings.It is always a pleasure to receive positive feedback.Thank you again for taking time out and give us a good rating & we hope your next visit will be as pleasant as the previous one. Sincerely,NaseerReservationsManly Pacific Mgallery

8/10 Good

Leonie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Cafes and restaurants very convenient.
Stayed 3 nights in Sep 2023
Response from Nas on 6 Oct 2023
Dear Leonie, We very much appreciate your comments regarding your stay at the Manly Pacific.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ReservationsManly Pacific

10/10 Excellent

Baden

Stayed 1 night in Sep 2023
Response from Naseer on 6 Oct 2023
Dear Baden,We very much appreciate your positive ratings.It is always a pleasure to receive positive feedback.Thank you again for taking time out and give us a good rating & we hope your next visit will be as pleasant as the previous one. Sincerely,NaseerReservationsManly Pacific Mgallery

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and atmosphere. Staff was friendly and helpful
Stayed 1 night in Sep 2023
Response from Naseer on 6 Oct 2023
Dear Maggie,Apologies for delayed response. We very much appreciate your comments regarding your stay at the Manly Pacific.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,NaseerReservationsManly Pacific Mgallery

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room very large and comfortable. Bar great for early evening cocktails. Wonderful stay
Stayed 1 night in Aug 2023
Response from Naseer on 6 Oct 2023
Dear Deborah,Apologies for delayed response. We very much appreciate your comments regarding your stay at the Manly Pacific.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,NaseerReservationsManly Pacific Mgallery

10/10 Excellent

Dale

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2023
Response from Naseer on 6 Oct 2023
Dear Dale,Apologies for delayed response. We very much appreciate your comments regarding your stay at the Manly Pacific.Thank you again for sharing your experience & we hope to welcome you back soon in near future.Sincerely,NaseerReservationsManly Pacific Mgallery

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good rooms, well stocked mini bar, comfortable beds. The only fault was the safe wasn’t working but I didn’t need it. I’m sure they would have provided a solution to this problem had it been one but I didn’t raise the issue very friendly, accommodating and helpful staff.
Stayed 2 nights in Aug 2023
Response from Naseer on 6 Oct 2023
Dear Aaron, Apologies for delayed response. We very much appreciate your comments regarding your stay at the Manly Pacific.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and thanks for pointing the flaw in the safe, will certainly get it fixed and follow up on that. Sincerely,NaseerReservationsManly Pacific Mgallery