Exterior

Reviews of Sydney Central Hotel Managed by The Ascott Limited

4 out of 5
Sydney Central Hotel Managed by The Ascott Limited
169-179 Thomas Street, Haymarket, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 1018 reviews" "
Rating 8 - Good. 364 out of 1018 reviews" "
Rating 6 - Okay. 80 out of 1018 reviews" "
Rating 4 - Poor. 20 out of 1018 reviews" "
Rating 2 - Terrible. 16 out of 1018 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Miu

Liked: Cleanliness, staff & service
The location is superb. The hotel is dilapidated, poor maintenance. No housekeeping service after 5pm. Terrible sound proofing.
Stayed 8 nights in Mar 2024
Response from KL on 27 Mar 2024
Thank you for your recent stay at the Sydney Central Hotel and for your feedback.It is great to hear that you found the room clean and spacious. Please accept my sincere apologies for the issues you had. At Sydney Central Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.Should we have the pleasure of welcoming you back in the future, please do not hesitate to let me know if there is anything we can do to make your stay more comfortable.Kind Regards,Kathryn LAssistant Guest Service Manager

6/10 Okay

Ali, Adelaide

Travelled with group
Liked: Cleanliness, staff & service
Clean beds and sheets, comfortable mattress and clean bathroom. Not providing water in the fridge was disappointing. The reception confirmed they do not provide bottled water in rooms which was surprising for me. (He gave me 2 bottles for free once). Carpets need deep cleansing. Room lightings need improvement.
Stayed 3 nights in Mar 2024
Response from Maxim on 25 Mar 2024
Dear Ali,Thank you for your recent stay at the Sydney Central Hotel and for your feedback.It is great to hear that you found our beds comfortable. Please accept my sincere apologies for the issues you had. At Sydney Central Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Should we have the pleasure of welcoming you back in the future, please do not hesitate to let me know if there is anything we can do to make your stay more comfortable.Kind Regards,Maxim HicklingAssistant Front Office Manager

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to Paddy's and the trams. The property and room were modern and clean. Parking is right next door and reasonably priced. I'd definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Maxim on 25 Mar 2024
Dear Shaun,Thank you for your recent stay at the Novotel Sydney Central and for a fantastic 100/100 review! I am delighted to know that you had a seamless experience from start to finish. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Maxim Hickling Senior Assistant Guest Service Manager

10/10 Excellent

Kez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to public transport, my favourite Asian cuisines, Chinatown and the Chinese Friendship gardens, the Darling Harbour precinct, access to major tourist events and parklands for breaks and people watching. The Sydney Central is excellent service in all ways to make a traveller welcome, refreshed and at ease.
Stayed 3 nights in Mar 2024
Response from Maxim on 25 Mar 2024
Dear Kez,We very much appreciate your comments regarding your stay at the Sydney Central Hotel and thank you for taking the time to provide your feedback.It is great to hear that you had an excellent stay and enjoyed your staycation. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be sure to pass on your praises to the team.Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us.Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager

8/10 Good

James

Nice hotel. Large clean rooms. Friendly and efficient staff.
Stayed 2 nights in Mar 2024
Response from KL on 23 Mar 2024
Thank you for your recent stay at Sydney Central Hotel and for the positive review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Kathryn LAssistant Guest Service Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 2 nights in Mar 2024
Response from KL on 23 Mar 2024
Thank you for your recent stay at Sydney Central Hotel and for the positive review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Kathryn LAssistant Guest Service Manager

10/10 Excellent

Robert James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, again excellent, hotel is in a great location for amenities and only four stops on the train from the airport to Sydney Central. Best part of the holiday as last year, the staff, if anyone reads this from the hotel, your staff are amazing, helpful friendly and professional. Superb.
Stayed 13 nights in Mar 2024
Response from KL on 20 Mar 2024
Thank you for your recent stay at the Sydney Central Hotel. We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Kathryn LAssistant Guest Service Manager

4/10 Poor

Anthony

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff were extremely rude
Stayed 3 nights in Mar 2024
Response from Maxim on 17 Mar 2024
Hi Anthony,Thank you for taking the time to tell us about your experience at the Sydney Central Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sydney Central Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would appreciate if you are able to provide further detail regarding your experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager

10/10 Excellent

Rhonda, Belle River

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I forgot my coffee thermos in the room, but no message was received advising of the staff finding it.
Stayed 2 nights in Feb 2024
Response from KL on 15 Mar 2024
Thank you for taking the time to tell us about your experience at the Sydney Central Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sydney Central Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Kathryn L

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all is good thanks
Stayed 4 nights in Feb 2024
Response from Maxim on 2 Mar 2024
Dear Julio,Thank you for your recent stay at Sydney Central Hotel and for the 5/5 review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great! Very nice surprise, nice and central
Stayed 1 night in Feb 2024
Response from Maxim on 2 Mar 2024
Dear Andrea,Thank you for your recent stay at Sydney Central Hotel and for the 5/5 review!We are delighted to hear you had an excellent stay and found the room great. We look forward to welcoming you back in the near future. Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager

8/10 Good

Camila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was great. Our rooms were ready before the check in time, the staff was very cordial and helpful. Rooms could use an update. The hotel is changing brands from Accor to Ascott, which wasn't clear when booking (it didn't impact our choice but would have been good to know beforehand).
Stayed 3 nights in Feb 2024
Response from Maxim on 2 Mar 2024
Dear Camila,Thank you for your recent stay at the Sydney Central Hotel.We trust that you had an overall enjoyable stay with us. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. Please accept my sincerest apologies that you had not been informed regarding the hotel brand changes and rest assured we are taking the appropriate steps to address this. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager

6/10 Okay

Jillian

Travelled with family
Liked: Staff & service, amenities
Great hotel (location, staff) but needs a refresh as rooms a little tired.
Stayed 3 nights in Jan 2024
Response from Maxim on 2 Mar 2024
Dear Jilian,Thank you for your recent stay at the Sydney Central Hotel.I am delighted to hear that you had an overall positive experience and found the location convenient to your needs.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Would like complimentary coffee and breakfast in the morning
Stayed 2 nights in Jan 2024
Response from Maxim on 2 Mar 2024
Dear Michael,Thank you for your recent stay at Sydney Central Hotel and for the 5/5 review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager

8/10 Good

Sukhdev singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Novotel Sydney Central on 25 Jan 2024
Dear valued guest,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, hotel is very clean too. Nice comfortable beds. However the gym and pool are small which is a pity. Breakfast is average. If you don't need to use the gym or the pool, this hotel is a great option.
Stayed 3 nights in Jan 2024
Response from Novotel Sydney Central on 25 Jan 2024
Dear valued guest,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend the Novotel Central Sydney the room was spacious and the beds great. The location is so convenient and easy to walk to all the tourist attractions. The staff were so lovely and kind and they went out of their way to help even sending us a lovely platter on our 7th night. We had a slight hiccup with housekeeping and they rectified this quickly and efficiently. We will definitely be back this year!
Stayed 7 nights in Jan 2024
Response from Novotel Sydney Central on 25 Jan 2024
Dear valued guest,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Allister Craig Wong

Travelled with family
Liked: Amenities
Hotel was reasonably priced and included breakfast buffet. Breakfast buffet had the usual expected hot and meal options. Fresh fruit juice machine was good. Hotel was in a great location. Close to Chinatown, Darling Quarter, Darling Harbour and easy to hop on train to Pitt Street and Circular Quay. Pool was not huge but kids enjoyed it. Rooms were a little dated but were reasonably spacious and it was nice to have a little garden patio area. Lifts got very busy in the mornings and often had to wait a long time. There is a car parking building next door and discounted rates through the hotel. However the parking card the hotel gives you often didn't work and we encountered other hotel guests who had the same problem.
Response from Maxim on 17 Jan 2024
Dear Allister,Thank you for your recent stay at the Novotel Sydney Central.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingAssistant Front Office Manager

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Novotel Sydney Central on 25 Jan 2024
Dear valued guest,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to Darling Harbor
Stayed 2 nights in Jan 2024
Response from Maxim on 17 Jan 2024
Dear Sue,Thank you for your recent stay at the Novotel Sydney Central.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingAssistant Front Office Manager

10/10 Excellent

Malyun m

Travelled with family
Liked: Amenities
Stayed 6 nights in Jan 2024
Response from Maxim on 12 Jan 2024
Dear Malyun,Thank you very much for a fantastic 100/100 review! It is always a pleasure to receive positive feedback.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingAssistant Front Office Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Maxim on 1 Jan 2024
Dear Daniel,Thank you very much for a fantastic 100/100 review! It is always a pleasure to receive positive feedback.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingAssistant Front Office Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good hotel
Good stay overall, location is OK for a first stay to discover Sydney. Not ideal to get to the city centre, but within walking distance of Darling Harbour. On the plus side, this hotel has relatively large room accommodating 4 people. I only have 2 relatively negative comments. The first one is about the condition of the hotel - rooms look old and could do with an upgrade. The second one is about the breakfast area, which is small and gets easily packed as tables are placed in very close proximity.
Stayed 4 nights in Dec 2023
Response from Maxim on 1 Jan 2024
Dear Valued Guest,Thank you for your recent stay at the Novotel Sydney Central.I am delighted to hear that you had an overall positive experience. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim Hickling Assistant Front Office Manager

8/10 Good

gagan

Stayed 2 nights in Dec 2023
Response from Novotel Sydney Central on 25 Jan 2024
Dear valued guest,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Kelly-Marie

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Maxim on 1 Jan 2024
Dear Kelly-Marie,Thank you for your recent stay at the Novotel Sydney Central.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingAssistant Front Office Manager

8/10 Good

Julianne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for access to Central Station and the Capital Theatre. Staff were friendly and approachable. Rooms were clean and provided everything that we needed. Would definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Novotel Sydney Central Team on 26 Dec 2023
Dear Julianne,Thank you for your wonderful feedback! We're thrilled to hear that our central location, friendly staff, and well-equipped rooms contributed to a positive experience for you. We look forward to welcoming you back on your next visit.

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities
central. for everything
Stayed 1 night in Dec 2023
Response from Novotel Sydney Central Team on 26 Dec 2023
We very much appreciate your comments regarding your stay at the Novotel Sydney Central. Thank you for sharing your feedback on where we can look to improve in our points of service and our facilities as we are always looking to ensure our guests are satisfied with our offerings! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Sincerely, Kathryn L Assistant Manager Novotel Syd on 23 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Greg

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Kathryn L Assistant Manager Novotel Sydney Central on 23 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

YONGCHuL

Stayed 3 nights in Dec 2023
Response from Kathryn L Assistant Manager Novotel Sydney Central on 23 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Zac

Travelled with partner
Liked: Cleanliness, staff & service
Good location, easy check in & out, nice rooms, very small bathroom & only 1 small mirror in the room, very comfortable bed & pillows
Stayed 1 night in Dec 2023
Response from Maxim on 18 Dec 2023
Dear Zac,Thank you for your recent stay at the Novotel Sydney Central.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingAssistant Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Maxim on 18 Dec 2023
Dear Valued Guest,Thank you very much for a fantastic 100/100 review! It is always a pleasure to receive positive feedback.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingAssistant Front Office Manager

10/10 Excellent

Karen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Dear Jevin, We very much appreciate your comment on 10 Dec 2023
Dear Karen, We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in Sydney for a show at Aware Super theatre. Property was perfect for the purpose.
Stayed 1 night in Dec 2023
Response from KL on 9 Dec 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team, and we love to see you enjoyed our spacious rooms and the location of the hotel during your stay !Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kathryn LAssistant ManagerNovotel Sydney Central

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice Hotel recommend anyone to give it a try. Convenient and quiet and easy to find. Close to Central train station.
Stayed 1 night in Dec 2023
Response from KL on 9 Dec 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team, and we love to see you enjoyed our spacious rooms and the location of the hotel during your stay !Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kathryn LAssistant ManagerNovotel Sydney Central

8/10 Good

Socorro Mae, Wodonga

Stayed 2 nights in Nov 2023
Response from Novotel Sydney Central Team on 26 Dec 2023
We very much appreciate your comments regarding your stay at the Novotel Sydney Central. Thank you for sharing your feedback on where we can look to improve in our points of service and our facilities as we are always looking to ensure our guests are satisfied with our offerings! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Waqar

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Somewhat
Stayed 4 nights in Nov 2023
Response from Maxim on 28 Nov 2023
Dear Waqar,Thank you for your recent stay at the Novotel Sydney Central.I am sorry that your experience did not meet your expectations. If I could kindly ask for you to provide me with further detail so that I can address this for future improvement? At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.Should we have the pleasure of welcoming you back in the future, please do not hesitate to let me know if there is anything we can do to make your stay more comfortable.Kind Regards,Maxim HicklingAssistant Front Office Manager

8/10 Good

Tac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirt area outside and smells of rubbish
Stayed 2 nights in Nov 2023
Response from Maxim on 28 Nov 2023
Dear Tac,Thank you for your recent stay at the Novotel Sydney Central.I am delighted to hear that you had an overall positive experience.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim Hickling Assistant Front Office Manager

6/10 Okay

JULIO

Business traveller
Liked: Cleanliness, staff & service
Liked the staff friendliness and gym. Did not like food choices, especially breakfast items.
Stayed 6 nights in Nov 2023
Response from Maxim on 27 Nov 2023
Dear Julio,Thank you for your recent stay at Novotel Sydney Central and for taking the time to provide your feedback.I am delighted to hear you enjoyed the staff friendliness and our Gym! I will be sure to pass on your feedback to the chefs regarding the meals at the hotel. Kind Regards,Maxim HicklingAssistant Front Office Manager

10/10 Excellent

Jevin

Stayed 1 night in Nov 2023
Response from Anna Do Assistant Manager Novotel Sydney Central on 10 Dec 2023
Dear Jevin, We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, big room, quiet. Good value
Stayed 2 nights in Nov 2023
Response from Maxim Hickling on 27 Nov 2023
Dear Andrew,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are delighted to hear that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us. Kind Regards,Maxim Hickling Assistant Front Office Manager

10/10 Excellent

suseela

Liked: Staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Nov 2023
Response from Maxim Hickling on 27 Nov 2023
Dear Suseela,Thank you very much for a fantastic 100/100 review! It is always a pleasure to receive positive feedback.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingAssistant Front Office Manager

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities
central to everything
Stayed 2 nights in Nov 2023
Response from Anna Do Assistant Manager Novotel Sydney Central on 18 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna DoAssistant ManagerNovotel Sydney Central

10/10 Excellent

Kellie

Travelled with family
Liked: Amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from Anna Do Assistant Manager Novotel Sydney Central on 13 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Jenna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Anna Do Assistant Manager Novotel Sydney Central on 7 Nov 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Danni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great for me and my daughter. Room was super big and spacious. The bathroom was a tad outdated but served us well. Was close to haymarket and parking was convenient. Would stay again. Thanks
Stayed 2 nights in Oct 2023
Response from Anna Do Assistant Manager Novotel Sydney Central on 1 Nov 2023
Dear Danni, We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Anna Do Assistant Manager Novotel Sydney Central on 1 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Phaik Hoon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, and the friendly staff.
Stayed 5 nights in Oct 2023
Response from Maxim Hickling on 26 Oct 2023
Dear Phaik Hoon,Thank you for your recent stay at the Novotel Sydney Central.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingAssistant Front Office Manager

8/10 Good

Sean

Travelled with family
Liked: Staff & service
Overall, a good place to stay. Close to Central Station, and easy access to all areas of Sydney.
Stayed 5 nights in Oct 2023
Response from KL on 20 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback and I will share this with the team. We hope to welcome you back to our hotel very soon!Sincerely,Kathryn LAssistant ManagerNovotel Sydney Central

8/10 Good

Shiqi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Maxim Hickling on 25 Oct 2023
Dear Shiqi,Thank you for your recent stay at the Novotel Sydney Central.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingAssistant Front Office Manager