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Reviews of Sydney Central Hotel Managed by The Ascott Limited

4 out of 5
Sydney Central Hotel Managed by The Ascott Limited
169-179 Thomas Street, Haymarket, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 1006 reviews" "
Rating 8 - Good. 355 out of 1006 reviews" "
Rating 6 - Okay. 79 out of 1006 reviews" "
Rating 4 - Poor. 21 out of 1006 reviews" "
Rating 2 - Terrible. 16 out of 1006 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to light rail and central station. Also close to Darling square dining precint. Room was clean and comfortable. Pool and gym looked good however we didnt use. Restaurant onsite also looked good but we ate out. Would stay again.
Stayed 3 nights in Apr 2024
Response from KL on 18 Apr 2024
Thank you for your recent stay at the Sydney Central Hotel and for a fantastic review! I am delighted to know that you had a seamless experience from start to finish. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Kathryn LAssistant Guest Service Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well priced and good location
Stayed 2 nights in Apr 2024
Response from KL on 17 Apr 2024
Thank you for your recent stay at Sydney Central Hotel and for the positive review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Kathryn LAssistant Guest Service Manager

8/10 Good

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Stayed 3 nights in Apr 2024
Response from KL on 17 Apr 2024
Thank you for your recent stay at Sydney Central Hotel and for the positive review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Kathryn LAssistant Guest Service Manager

10/10 Excellent

Robyn Dawne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this Hotel early check-in late checkout. Lovely staff. Welcome fruit platter and card. Big rooms.Close to all amenities. Nice Onsite Restaurant. Will go back .
Stayed 10 nights in Apr 2024
Response from Sanjhi on 16 Apr 2024
Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed your stay at our hotel. It's delightful to know that our staff made you feel welcome. We can't wait to welcome you back for another wonderful stay!Regards,Sanjhi GoswamiAssistant Guest Service Manager

8/10 Good

Vladimir

Nice hotel for the money you pay. Clean, good personal. Excellent location close to china town and shopping malls . 5 min walk to central train station from where you can get to the airport
Stayed 2 nights in Apr 2024
Response from Sanjhi on 16 Apr 2024
Thank you for the positive feedback! We're glad you enjoyed your stay with us and found our hotel clean, with excellent staff and a convenient location. We hope to welcome you back again soon!Regards,Sanjhi GoswamiAssistant Guest Service Manager

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location - walking distance to Central Station and in Chinatown. The accommodation was comfortable and the staff friendly.
Stayed 2 nights in Apr 2024
Response from Sydney Central Hotel on 15 Apr 2024
Thank you for your recent stay at Sydney Central Hotel and for the 5/5 review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Anna DoAssistant Guest Service Manager

10/10 Excellent

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel. walkable to Darling harbour abd central station
Stayed 2 nights in Apr 2024
Response from Sydney Central Hotel on 15 Apr 2024
Thank you for your recent stay at Sydney Central Hotel and for the 5/5 review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Anna DoAssistant Guest Service Manager

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay checkin is at 3 I got a early check-in at 10. Lovely spacious room. Very close to restaurants, train stations, tram , Darling Harbour, supermarket . Restaurant in Hotel great food and cocktails. All in all a great experience will be coming here again.
Stayed 4 nights in Apr 2024
Response from KL on 14 Apr 2024
Thank you for your recent stay at the Sydney Central Hotel. We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Kathryn LAssistant Guest Service Manager

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel conveniently located by Central station for travel needs. Staff was very friendly and helpful. Dennis at check-in desk was especially helpful. Room was comfortable with great beds and quiet. Wonderful overall experience.
Stayed 1 night in Apr 2024
Response from KL on 14 Apr 2024
Thank you for your recent stay at the Sydney Central Hotel.I am delighted to hear that you had an overall positive experience and found the location convenient to your needs.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Kathryn LAssistant Guest Service Manager

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍👍
Stayed 2 nights in Apr 2024
Response from Sydney Central Hotel on 15 Apr 2024
Thank you for your recent stay at Sydney Central Hotel and for the 5/5 review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Anna DoAssistant Guest Service Manager

8/10 Good

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location - perfect for all sightseeing. Quiet. Big bedroom - comfortable beds - helpful staff. An older hotel (previously 'Novatel') has been given an obvious 'lick'. Food mostly good but we returned 2 dinners. One unedible (refunded) and the other with only one piece of Pork belly in the middle of a big plate for $32 did nothing for our appetite or wallet! (They did offer us to pay only $16 each - but that was way too much for what was offered! This is why one star is missing.
Stayed 7 nights in Apr 2024
Response from KL on 12 Apr 2024
Thank you for your recent stay at the Sydney Central Hotel. We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Kathryn LAssistant Guest Service Manager

10/10 Excellent

William, Maleny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious foyer, large comfortable room, quiet.
Stayed 1 night in Apr 2024
Response from KL on 12 Apr 2024
Thank you for your recent stay at Sydney Central Hotel and for the positive review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Kathryn LAssistant Guest Service Manager

10/10 Excellent

Qiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend.
Stayed 2 nights in Apr 2024
Response from KL on 10 Apr 2024
Thank you for your recent stay at the Sydney Central Hotel. We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Kathryn LAssistant Guest Service Manager

10/10 Excellent

Patricia, Modesto

Liked: Staff & service, amenities, property conditions & facilities
Loved everything about this place! The room is very clean and comfortable. The bed was fantastic. The shower was wonderful. The breakfast buffet is absolutely incredible! So many great options. You can even make your own fresh pressed juice. All of the staff were friendly and wonderfully helpful. Really could not ask for more. Even the location is great.
Stayed 2 nights in Apr 2024
Response from KL on 10 Apr 2024
Thank you for your recent stay at the Sydney Central Hotel.I am delighted to hear that you had an overall positive experience and found the location convenient to your needs.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Kathryn LAssistant Guest Service Manager

6/10 Okay

Natsumi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of 4 adults stayed in the property; however, the wifi was limited for use of only 3 devices!! It’s 2024, not 2004!!! Seemed like they have a code for visitor but it wasn’t even offered. We were welcomed (maybe unwelcomed) with an empty body wash bottle. Next morning I placed the bottle on the edge of bathtub with the bottle opened so housekeeper easily notices. Unfortunately it was not refilled and replaced at the entrance (meaning that the housekeeper recognized). I concluded that I expected too high because the property was “managed by ascott”
Stayed 2 nights in Apr 2024
Response from KL on 10 Apr 2024
Thank you for your recent stay at the Sydney Central Hotel and for your feedback.It is great to hear that you found the room clean and spacious. Please accept my sincere apologies for the issues you had. At Sydney Central Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.Should we have the pleasure of welcoming you back in the future, please do not hesitate to let me know if there is anything we can do to make your stay more comfortable.Kind Regards,Kathryn LAssistant Guest Service Manager

8/10 Good

Milagros, SACRAMENTO

Travelled with partner
Liked: Cleanliness, staff & service
Pros 1, staff very friendly 2.walking distance to lots of restaurants 3.The bath towels were luxurious Cons 1.No sign as to where the ramp was so we carried our luggage’s up a flight of stairs 2. The carpets need replacing or deep cleaning
Stayed 1 night in Apr 2024
Response from KL on 10 Apr 2024
Thank you for your recent stay at the Sydney Central Hotel and for your feedback.At Sydney Central Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will be sure to pass this to our Senior Management.Should we have the pleasure of welcoming you back in the future, please do not hesitate to let me know if there is anything we can do to make your stay more comfortable.Kind Regards,Kathryn LAssistant Guest Service Manager

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel; the beds are really comfortable, staff are very friendly, the rooms are nicely decorated and modern, and the hotel offered things such as room service, etc. I did not get to order from the hotel restaurant as I only stayed one night, however the menu looked great. Very clean room.
Stayed 1 night in Apr 2024
Response from KL on 6 Apr 2024
Thank you for your recent stay at the Sydney Central Hotel. We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Kathryn LAssistant Guest Service Manager

6/10 Okay

Aileen

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from KL on 5 Apr 2024
Thank you for your recent stay at Sydney Central Hotel and for the positive review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Kathryn LAssistant Guest Service Manager

10/10 Excellent

Jane

The staff were lovely and it was a great location.
Stayed 1 night in Mar 2024
Response from KL on 4 Apr 2024
Thank you for your recent stay at Sydney Central Hotel and for the positive review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Kathryn LAssistant Guest Service Manager

8/10 Good

Shi Fei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient!
Stayed 6 nights in Mar 2024
Response from KL on 4 Apr 2024
Thank you for your recent stay at Sydney Central Hotel and for the positive review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Kathryn LAssistant Guest Service Manager

8/10 Good

Mr Terence, Tea Gardens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the centre of Sydney but still nice and quiet.
Stayed 2 nights in Mar 2024
Response from Sydney Central Hotel on 1 Apr 2024
Thank you for your recent stay at the Sydney Central Hotel. We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Anna D Assistant Guest Service Manager

6/10 Okay

Miu

Liked: Cleanliness, staff & service
The location is superb. The hotel is dilapidated, poor maintenance. No housekeeping service after 5pm. Terrible sound proofing.
Stayed 8 nights in Mar 2024
Response from KL on 27 Mar 2024
Thank you for your recent stay at the Sydney Central Hotel and for your feedback.It is great to hear that you found the room clean and spacious. Please accept my sincere apologies for the issues you had. At Sydney Central Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.Should we have the pleasure of welcoming you back in the future, please do not hesitate to let me know if there is anything we can do to make your stay more comfortable.Kind Regards,Kathryn LAssistant Guest Service Manager

6/10 Okay

Ali, Adelaide

Travelled with group
Liked: Cleanliness, staff & service
Clean beds and sheets, comfortable mattress and clean bathroom. Not providing water in the fridge was disappointing. The reception confirmed they do not provide bottled water in rooms which was surprising for me. (He gave me 2 bottles for free once). Carpets need deep cleansing. Room lightings need improvement.
Stayed 3 nights in Mar 2024
Response from Maxim on 25 Mar 2024
Dear Ali,Thank you for your recent stay at the Sydney Central Hotel and for your feedback.It is great to hear that you found our beds comfortable. Please accept my sincere apologies for the issues you had. At Sydney Central Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Should we have the pleasure of welcoming you back in the future, please do not hesitate to let me know if there is anything we can do to make your stay more comfortable.Kind Regards,Maxim HicklingAssistant Front Office Manager

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to Paddy's and the trams. The property and room were modern and clean. Parking is right next door and reasonably priced. I'd definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Maxim on 25 Mar 2024
Dear Shaun,Thank you for your recent stay at the Novotel Sydney Central and for a fantastic 100/100 review! I am delighted to know that you had a seamless experience from start to finish. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Maxim Hickling Senior Assistant Guest Service Manager

10/10 Excellent

Kez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to public transport, my favourite Asian cuisines, Chinatown and the Chinese Friendship gardens, the Darling Harbour precinct, access to major tourist events and parklands for breaks and people watching. The Sydney Central is excellent service in all ways to make a traveller welcome, refreshed and at ease.
Stayed 3 nights in Mar 2024
Response from Maxim on 25 Mar 2024
Dear Kez,We very much appreciate your comments regarding your stay at the Sydney Central Hotel and thank you for taking the time to provide your feedback.It is great to hear that you had an excellent stay and enjoyed your staycation. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be sure to pass on your praises to the team.Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us.Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager

8/10 Good

James

Nice hotel. Large clean rooms. Friendly and efficient staff.
Stayed 2 nights in Mar 2024
Response from KL on 23 Mar 2024
Thank you for your recent stay at Sydney Central Hotel and for the positive review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Kathryn LAssistant Guest Service Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 2 nights in Mar 2024
Response from KL on 23 Mar 2024
Thank you for your recent stay at Sydney Central Hotel and for the positive review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Kathryn LAssistant Guest Service Manager

10/10 Excellent

Robert James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, again excellent, hotel is in a great location for amenities and only four stops on the train from the airport to Sydney Central. Best part of the holiday as last year, the staff, if anyone reads this from the hotel, your staff are amazing, helpful friendly and professional. Superb.
Stayed 13 nights in Mar 2024
Response from KL on 20 Mar 2024
Thank you for your recent stay at the Sydney Central Hotel. We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Kathryn LAssistant Guest Service Manager

4/10 Poor

Anthony

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff were extremely rude
Stayed 3 nights in Mar 2024
Response from Maxim on 17 Mar 2024
Hi Anthony,Thank you for taking the time to tell us about your experience at the Sydney Central Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sydney Central Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would appreciate if you are able to provide further detail regarding your experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager

10/10 Excellent

Rhonda, Belle River

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I forgot my coffee thermos in the room, but no message was received advising of the staff finding it.
Stayed 2 nights in Feb 2024
Response from KL on 15 Mar 2024
Thank you for taking the time to tell us about your experience at the Sydney Central Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sydney Central Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Kathryn L

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all is good thanks
Stayed 4 nights in Feb 2024
Response from Maxim on 2 Mar 2024
Dear Julio,Thank you for your recent stay at Sydney Central Hotel and for the 5/5 review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great! Very nice surprise, nice and central
Stayed 1 night in Feb 2024
Response from Maxim on 2 Mar 2024
Dear Andrea,Thank you for your recent stay at Sydney Central Hotel and for the 5/5 review!We are delighted to hear you had an excellent stay and found the room great. We look forward to welcoming you back in the near future. Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager

8/10 Good

Camila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was great. Our rooms were ready before the check in time, the staff was very cordial and helpful. Rooms could use an update. The hotel is changing brands from Accor to Ascott, which wasn't clear when booking (it didn't impact our choice but would have been good to know beforehand).
Stayed 3 nights in Feb 2024
Response from Maxim on 2 Mar 2024
Dear Camila,Thank you for your recent stay at the Sydney Central Hotel.We trust that you had an overall enjoyable stay with us. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. Please accept my sincerest apologies that you had not been informed regarding the hotel brand changes and rest assured we are taking the appropriate steps to address this. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager

6/10 Okay

Jillian

Travelled with family
Liked: Staff & service, amenities
Great hotel (location, staff) but needs a refresh as rooms a little tired.
Stayed 3 nights in Jan 2024
Response from Maxim on 2 Mar 2024
Dear Jilian,Thank you for your recent stay at the Sydney Central Hotel.I am delighted to hear that you had an overall positive experience and found the location convenient to your needs.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Would like complimentary coffee and breakfast in the morning
Stayed 2 nights in Jan 2024
Response from Maxim on 2 Mar 2024
Dear Michael,Thank you for your recent stay at Sydney Central Hotel and for the 5/5 review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager

8/10 Good

Sukhdev singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Novotel Sydney Central on 25 Jan 2024
Dear valued guest,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, hotel is very clean too. Nice comfortable beds. However the gym and pool are small which is a pity. Breakfast is average. If you don't need to use the gym or the pool, this hotel is a great option.
Stayed 3 nights in Jan 2024
Response from Novotel Sydney Central on 25 Jan 2024
Dear valued guest,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend the Novotel Central Sydney the room was spacious and the beds great. The location is so convenient and easy to walk to all the tourist attractions. The staff were so lovely and kind and they went out of their way to help even sending us a lovely platter on our 7th night. We had a slight hiccup with housekeeping and they rectified this quickly and efficiently. We will definitely be back this year!
Stayed 7 nights in Jan 2024
Response from Novotel Sydney Central on 25 Jan 2024
Dear valued guest,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Gourav

Stayed 2 nights in Jan 2024
Response from Maxim on 2 Mar 2024
Dear Gourav,Thank you for your recent stay at the Sydney Central Hotel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager

8/10 Good

Shankul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Maxim on 17 Jan 2024
Dear Shankul,Thank you for your recent stay at the Novotel Sydney Central.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingAssistant Front Office Manager

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Large room with beautifully made beds, great to have a balcony. Great breakfast with eggs to your liking. Very comfortable and easy hotel. Staff were very efficient with all our requests. Well done.
Stayed 3 nights in Jan 2024
Response from Maxim on 16 Jan 2024
Dear Kelly,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Maxim HicklingAssistant Front Office Manager

8/10 Good

Allister Craig Wong

Travelled with family
Liked: Amenities
Hotel was reasonably priced and included breakfast buffet. Breakfast buffet had the usual expected hot and meal options. Fresh fruit juice machine was good. Hotel was in a great location. Close to Chinatown, Darling Quarter, Darling Harbour and easy to hop on train to Pitt Street and Circular Quay. Pool was not huge but kids enjoyed it. Rooms were a little dated but were reasonably spacious and it was nice to have a little garden patio area. Lifts got very busy in the mornings and often had to wait a long time. There is a car parking building next door and discounted rates through the hotel. However the parking card the hotel gives you often didn't work and we encountered other hotel guests who had the same problem.
Response from Maxim on 17 Jan 2024
Dear Allister,Thank you for your recent stay at the Novotel Sydney Central.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingAssistant Front Office Manager

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Novotel Sydney Central on 25 Jan 2024
Dear valued guest,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Vanja

Travelled with family
Parking needs to be better defined. We were given a 24 hour pass to come and go as required, but still ended up paying $45 on checkout and then another $27 upon exiting despite our card being validated for one 24 hour period.
Stayed 1 night in Jan 2024
Response from Maxim on 17 Jan 2024
Dear Vanja,Thank you for your recent stay at Novotel Sydney Central and for taking the time to provide your feedback.Please accept my sincerest apologies for any issues you had encountered with the carparking. I will be sure to look into this to prevent future occurrence of the issue. I am delighted to hear that you had an overall positive experience.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim Hickling Assistant Front Office Manager

8/10 Good

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to Darling Harbor
Stayed 2 nights in Jan 2024
Response from Maxim on 17 Jan 2024
Dear Sue,Thank you for your recent stay at the Novotel Sydney Central.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingAssistant Front Office Manager

10/10 Excellent

Malyun m

Travelled with family
Liked: Amenities
Stayed 6 nights in Jan 2024
Response from Maxim on 12 Jan 2024
Dear Malyun,Thank you very much for a fantastic 100/100 review! It is always a pleasure to receive positive feedback.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingAssistant Front Office Manager

10/10 Excellent

Morris

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly staff
Stayed 2 nights in Jan 2024
Response from Maxim on 12 Jan 2024
Dear Morris,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are delighted to hear that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us. Kind Regards,Maxim Hickling Assistant Front Office Manager

6/10 Okay

Andrea

Stayed 1 night in Jan 2024
Response from Maxim on 12 Jan 2024
Dear Andrea,Thank you for your recent stay at the Novotel Sydney Central.I am sorry that your experience did not meet your expectations. If I could kindly ask for you to provide me with further detail so that I can address this for future improvement? At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.Should we have the pleasure of welcoming you back in the future, please do not hesitate to let me know if there is anything we can do to make your stay more comfortable.Kind Regards,Maxim HicklingAssistant Front Office Manager

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Fare rates
Stayed 2 nights in Dec 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Maxim on 1 Jan 2024
Dear Daniel,Thank you very much for a fantastic 100/100 review! It is always a pleasure to receive positive feedback.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingAssistant Front Office Manager