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Reviews of Mantra on Kent

4 out of 5
Mantra on Kent
433 Kent Street, Sydney, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 803 out of 1623 reviews" "
Rating 8 - Good. 629 out of 1623 reviews" "
Rating 6 - Okay. 135 out of 1623 reviews" "
Rating 4 - Poor. 38 out of 1623 reviews" "
Rating 2 - Terrible. 18 out of 1623 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Louie

Stayed 4 nights in Mar 2024
Response from Mantra on Kent on 14 Apr 2024
Thank you for the great rating of our hotel! We are glad you enjoyed your stay and hope to see you again very soon at the Mantra on Kent.

10/10 Excellent

Kirsty

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mantra on Kent on 23 Mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon at the Mantra.

8/10 Good

Sally

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mantra on Kent on 23 Mar 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon at the Mantra.

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities
The front deak staff was super helpful when our oven didn't work.
Stayed 2 nights in Mar 2024
Response from Mantra on Kent on 14 Mar 2024
Thank you for the great review of our hotel! We are happy our team were able to help make your stay wonderful and so glad you enjoyed your time with us.We hope to see you again very soon at the Mantra on Kent.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a studio in the 25th floor with fantastic views. The accommodation was excellent - plenty of room and very clean . Staff very helpful . The location is great between Darling Harbour and Circular Quay . A short walk around the corner takes you to the tram to Curcular Quay . Thoroughly recommend this Mantra. Oh yes the breakfast was Ali really good .
Stayed 2 nights in Feb 2024

10/10 Excellent

Melissa, Woree

Travelled with family
Liked: Cleanliness, property conditions & facilities
So close to the city
Stayed 3 nights in Dec 2023
Response from Daniel Quispe on 29 Jan 2024
Hi Melissa,Thank you for your time in providing us with your feedback. Much appreciated.

10/10 Excellent

Emma

Liked: Cleanliness, property conditions & facilities
Excellent reception staff, very helpful & friendly!
Stayed 4 nights in Jan 2024
Response from Mantra on Kent on 18 Jan 2024
Hi Emma,Thank you for your fantastic review! We look forward to welcoming you back in the future.

8/10 Good

Carl

Liked: Cleanliness
Disliked: Room comfort
New Years Eve
Great location very close to Darling Harbour, we stayed for 5 nights over NYE. We were on 19 th floor and could see a tiny part of Darling Harbour. As we were travelling around Oz for 6 weeks, it was a huge benefit having a washing machine and separate dryer in the bathroom. Shower was in the bath not separate. Apartment was a good size. Only negative was the bed, it was extremely uncomfortable. We had a super king, which was 2 singles together, the one on my side had definitely seen its best days. Would stay here again.
Stayed 5 nights in Dec 2023
Response from Daniel Quispe on 29 Jan 2024
Hi Carl,Thank you for your time in providing us with your feedback. I am glad to read that your stay with us was an enjoyable and comfortable one.

10/10 Excellent

Kyung Wook

Liked: Cleanliness, room comfort
Good customer experience
I have booked a room with laundry before the trip as per my search information. However, during check in I was told no laundry available. I requested at least nearby laundry facility information at least for few days but unable to provide such places. On the day of my check out before check in again after a few days, I addressed my inconvenience with laundry issue. The Front desk clarified the room I chose didn't have laundry but other rooms were available with laundry and kind enough to upgrade the room for me. I thought the entire building didn't have laundry facility. This is what I call a nice customer experience who not only clarified the availability of the laundry but assisted me swiftly with the upgrade. I was at peace for rest of my stays until 12/20/2023.
Stayed 4 nights in Dec 2023
Response from Daniel on 8 Jan 2024
Hi Kyung Wook, Thank you for taking your time in providing a feedback. Much appreciated

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The front desk staff were friendly and helpful with all our questions. Josh, in particular, went above and beyond by coming up and fixing the washing machine after maintenance had closed for the evening. The property is very austere with no pictures, no dressers or end tables. No drawers for foldable clothing or underwear. To much overhead lighting and not enough table lamps. Instant coffee and kcup coffee was undrinkable.
Stayed 3 nights in Dec 2023
Response from Daniel on 8 Jan 2024
Hi Karen, Thank you for taking your time in providing a feedback. Much appreciated

8/10 Good

Roshni

Travelled with family
Liked: Amenities, property conditions & facilities
Spacious, clean, and close to Darling Harbour and tram and train lines. Only missing a dishwasher.
Stayed 4 nights in Dec 2023
Response from Daniel on 8 Jan 2024
Hi Roshni, Thank you for taking your time in providing a feedback. Much appreciated

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to Darling Harbour & Circular Quay and all that these areas have to offer.
Stayed 1 night in Dec 2023
Response from Daniel on 8 Jan 2024
Hi Paul, Thank you for taking your time in providing a feedback. Much appreciated

6/10 Okay

Ramon

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Daniel on 8 Jan 2024
Hi Ramon, Thank you for taking your time in providing a feedback. Much appreciated

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really handy location for a quick city stay, easy parking right next door (paid separately). Great space inside for 2 adults toddler, needed the separate room to put them to bed while we sat up in the lounge area. Good size shower was really helpful with the little one as well, easy check in/out. Only minor issues were awkward power point placement in the kitchen for using the jug, and a big fridge over near the lounge as the kitchen bar fridge didn’t appear to be working but not really a problem for us for the 1 night.
Stayed 1 night in Nov 2023
Response from Daniel on 8 Jan 2024
Hi Jessica, Thank you for taking your time in providing a feedback. Much appreciated

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities
Property was close to Darling Harbour and the Ferry to Manly. Good food and amenities.
Stayed 2 nights in Nov 2023
Response from Daniel on 8 Jan 2024
Hi Paul, Thank you for taking your time in providing a feedback. Much appreciated

10/10 Excellent

Tuyen

Liked: Cleanliness, property conditions & facilities
The property is very clean & good location
Stayed 2 nights in Nov 2023
Response from Daniel on 8 Jan 2024
Hi Tuyen, Thank you for taking your time in providing a feedback. Much appreciated

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is so close to the QVB, Darling Harbour, Public Transport. The rooms are comfortable and clean. Staff always polite and friendly.
Stayed 1 night in Nov 2023
Response from Daniel on 8 Jan 2024
Hi Elizabeth, Thank you for taking your time in providing a feedback. Much appreciated

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Obviously not 5* property. Fair value for money compared to other properties in the area Parking is next door at reasonable cost for Sydney Friendly staff on arrival & departure Surprisingly a nice continental breakfast, well worth the $18 Again, friendly staff Easy access to Darling Harbour, 5 min walk
Stayed 1 night in Nov 2023
Response from Daniel on 8 Jan 2024
Hi Colin, Thank you for taking your time in providing a feedback. Much appreciated

10/10 Excellent

Helene

Stayed 6 nights in Nov 2023
Response from Daniel on 8 Jan 2024
Hi Helene, Thank you for taking your time in providing a feedback. Much appreciated

2/10 Terrible

Germaine

Stayed 1 night in Nov 2023
Response from Daniel on 8 Jan 2024
Hi Germaine, Thank you for taking your time in providing a feedback. Much appreciated

10/10 Excellent

Jeannie

Liked: Cleanliness, amenities, property conditions & facilities
Location was great, accessible to the city and darling harbour.
Stayed 4 nights in Sep 2023

10/10 Excellent

Philip

Stayed 3 nights in Sep 2023

2/10 Terrible

Jolyon

Travelled with family, Travelled with family and small children, Business traveller
there was some confusion over the booking. the person in whose name i'd made the booking didn't show up, but the family who were the majority of the guests did. they're afghani and it was clear their stay at the mantra wasn't welcome for reason of race. the receptionist was clear that they didn't trust them and, after two hours of negotiating and communicating with the person in whose name the booking had been made, reception claimed that their room had been let out. they had offered to pay their own way, but they were clearly not trusted and there was no foreseeable other reason than race. we will certainly not be using this hotel ever again. it was an awful experience for everyone involved.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
good location. comfortable stay
Stayed 4 nights in Sep 2023

10/10 Excellent

Gabriella

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to everything for a city visit. Not fancy view, but we came to explore, so it was fine with us. Great continental breakfast with barista coffee. Close to public transport, airport access as well. Perfect for our 3 nights, city visit. Studio equipped with everything we needed, more like an appartment, rather than a room only.
Stayed 3 nights in Sep 2023
Response from Tatiana on 12 Nov 2023
Hi Gabriella,Thanks for your kind review of Mantra on Kent!We are glad you enjoyed your stay. :)We look forward to welcoming you back soon!Kind regards,

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friedly and helpful. Nothing was too much effort. The ironing board was prompltly replaced when I mentioned it wouldnt stay up when used.
Stayed 3 nights in Sep 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Comfy and quiet. Reasonable cost compared to other hotels in area. Within short walk to darling harbour and light rail to circular quay. Nice continental. breakfast. Friendly staff Handy to car park , where we were able to leave our car for whole stay,even outside bookin and check out times.
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Great accommodation, clean, tidy and close to shopping, restaurants and the harbour.
Stayed 3 nights in Aug 2023

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful. The lock to our door wasn't working one night and the staff member fixed it immediately and graciously.
Stayed 6 nights in Aug 2023

8/10 Good

Annalee Jane

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Ines

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Daniel Quispe on 24 Aug 2023
Hi Ines,Thank you for the time in providing us with your feedback, much appreciated.

8/10 Good

Sin ying Connie

Travelled with family
Liked: Amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Aug 2023

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Aug 2023
Response from Daniel Quispe on 18 Aug 2023
Dear Nicole, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

6/10 Okay

Meera

Travelled with family
Well.. ok Not impressive
Stayed 4 nights in Jul 2023
Response from Daniel Quispe on 21 July 2023
Hi Meera,Thank you for the time in providing us with your feedback. Very much appreciated.Kind regards

8/10 Good

Carlie

Stayed 1 night in Jul 2023
Response from Daniel Quispe on 18 Aug 2023
Dear Carlie, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Tao

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in the executive studio with 2 young children. Room is very spacious, clean. Front desk was very friendly and helpful. Air conditioner was not working first night. But the front desk quickly provided extra portable heater and blankets. Got repaired next morning. Housekeeping always keeps the room nice and clean. Overall very satisfied stay
Stayed 4 nights in Jul 2023
Response from Daniel Quispe on 14 July 2023
Dear Tao,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Christopher

Liked: Room comfort
Disliked: Cleanliness
Disappointing and bad communication!
Staff were lovely, however photos on the website are very misleading. We were in the need for a washing machine and dryer due to delays and cancellations with Jetstar flights from Queenstown. I emailed the hotel advising this was a requirement. We got no response. There was a washing machine and dryer in the room but they were barely working the dryer filter fell off every few minutes spurting fluff around the room. You would think if requesting these item you would ensure they work effectively. The bedroom was tiny and had only one side table and a very narrow walkway down one side of the bed making it hard to get in out our of the room. The room was not clean and caked of dust. We were only staying two night so we sucked it up but it was very disappointing.
Dust everywhere
Broken filter on clothes dryer
Water stains inside vanity
Vanity was falling of the wall!
Stayed 2 nights in Jun 2023
Response from Mantra on Kent on 29 June 2023
Hi Christopher, Thank you for your review, We sincerely apologise for any inconvenience caused during your stay. We will take on this feedback and aim to do better next time. Warm Regards, Mantra on Kent

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great location.
Rooms were spacious and well equipped. Dryer in unit didnt work properly (loose door) but kitchenette worked great. Our room also had a tiny view of Darling Harbour! Front desk staff were pleasant. Hotel is located within a block of Darling Harbour and within a few blocks of Pitt Street Mall, Sydney Tower, Westfield Mall, and Queen Victoria Building.
Stayed 5 nights in Jun 2023
Response from Daniel Q on 21 June 2023
Hi,Thank you for your time in providing us with your feedback. I am glad to hear you found our location well suited for your travel.

8/10 Good

Greg

Liked: Cleanliness, amenities, property conditions & facilities
It is close to Darling Harbor
Stayed 7 nights in Jun 2023
Response from Daniel Q on 21 June 2023
Hi Greg,Thank you for your time in providing us with your feedback. Much appreciated.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some milk for tea / coffee would have been nice
Stayed 2 nights in Jun 2023
Response from Daniel Q. on 21 June 2023
Hi Peter, Thank you for your time in providing us with your feedback. Much appreciated.

2/10 Terrible

Van Ky Nhan

Stayed 28 nights in May 2023
Response from Daniel Q on 21 June 2023
Hi Van Ky Nhan,Thank you for your time in providing us with your feedback. Much appreciated.

6/10 Okay

Kylie

Liked: Cleanliness, property conditions & facilities
The apartment was great except for the shower. There was no pressure and the water was just above luke warm.
Stayed 2 nights in May 2023
Response from Daniel Quispe on 6 June 2023
Dear Kylie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Louise

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Daniel on 31 May 2023
Dear Louise,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Paramanathen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well maintained, good and clean, good equipment, near harbour.
Stayed 3 nights in May 2023
Response from Daniel Q on 31 May 2023
Dear Paramanathen,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Rafael

Stayed 6 nights in May 2023
Response from Daniel on 25 May 2023
Dear Rafael,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Walkable distance to restaurants and shopping
Stayed 2 nights in May 2023
Response from Daniel on 25 May 2023
Dear Lorraine,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Koustubh

Liked: Cleanliness, amenities, property conditions & facilities
Good price in CBD
Stayed 2 nights in May 2023
Response from Daniel on 25 May 2023
Dear Koustubh,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Tshering

Stayed 1 night in May 2023
Response from Daniel Quispe on 9 June 2023
Hi Tshering,Thank you for your time in providing us with your feedback. We hope to see you soon in the near future.

10/10 Excellent

Wanling

Liked: Cleanliness, property conditions & facilities
Great location, walking distance to Darling harbour, Chinatown, train/tram, shops and restaurants. Clean room. Good service.
Stayed 4 nights in May 2023
Response from Daniel Quispe on 15 May 2023
Hi Wanling, Thank you for your time on providing your feedback and I am glad your stay was an enjoyable one. We look forward to welcome you back in the near future. Kind regards