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Reviews of Hotel Indigo Sydney Potts Point, an IHG Hotel

5 out of 5
Hotel Indigo Sydney Potts Point, an IHG Hotel
2-14 Kings Cross Road, Potts Point, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 414 out of 663 reviews" "
Rating 8 - Good. 182 out of 663 reviews" "
Rating 6 - Okay. 34 out of 663 reviews" "
Rating 4 - Poor. 17 out of 663 reviews" "
Rating 2 - Terrible. 16 out of 663 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating and friendly staff. Easy access to trains; wonderful neighborhood restaurants. Potts Point has some sketchy spots but I never felt unsafe. I would return to stay at the indigo again
Stayed 2 nights in Mar 2024
Response from Shannon on 16 Mar 2024
Hi Deborah! I am so glad to hear you enjoyed your stay with us and you were able to enjoy everything our neighborhood has to offer. We look forward to welcoming you back soon! Warm regards, Shannon shannon.jenkins@proinvesthotels.com

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience
Stayed 1 night in Feb 2024

6/10 Okay

Jo-Anne

Liked: Cleanliness, staff & service
The room was clean but average. No great tv options like Netflix. No pool, spa etc but has a gym. I think for the price there are better options in the area. Location is good.
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a great location. Happily stay again.
Stayed 2 nights in Nov 2023
Response from Denise on 12 Jan 2024
Dear Kimberly,Thank you very much for taking the time to review your recent stay with us!I am delighted to read you had an enjoyable time and look forward to welcoming you back soon in the coolest neighborhood!Warmest Regards,DeniseFront Office Manager

2/10 Terrible

Cj

I arrived & they were CLOSED, had not been informed! Pretty disappointing!
Stayed 3 nights in Apr 2023

2/10 Terrible

Dee

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has entered foreclosure.. Not advised by Expedia or hotel prior to arrival
Stayed 4 nights in Mar 2023
Response from Larmont Sydney on 31 Mar 2023
Hi Drew, We sent a message to your booking agent on the 7th and the 10th of March via Expedia to advise of the sudden hotel closure and offer the option to relocate to the Kimpton Margot Sydney with no additional cost. I sincerely apologise on behalf of your agent that they did not relay this information to you ahead of your trip. Nevertheless, we hope you enjoyed your stay at the upgraded 5 star hotel- it is a wonderful property!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

6/10 Okay

Rakesh

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Great location, service was ok
Location is great. On hotel.com the pictures indicated I was getting a balcony but was disappointed to be told Superior rooms do not come with balcony Room was not cleaned properly but otherwise a decent place to stay
Stayed 2 nights in Feb 2023

10/10 Excellent

Nayani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, convenient location, easy stay.
Stayed 8 nights in Feb 2023
Response from Ivana- Larmont Sydney Team on 23 Feb 2023
Hi Nayani,Thank you so much for taking time to leave such a positive review. We are delighted to hear you had a fantastic stay wit us.Kind regards,Ivana- Larmont Sydney Team

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oca did a great job of making up my room. The T2 teabags and Hunter toiletries are really appreciated. I liked having a robe and slippers. The beds are as comfortable as the Four Seasons in Sydney. The hotel is really close to Kings Cross Station so a handy place to commute all over the city from. I liked having the blinds and curtains to keep the light out. The area in the foyer was really handy as a place to work from after checking out. The reception and cleaning staff were very friendly. I felt safe as a female solo traveler. I'll be back here next time I'm in Sydney.
Stayed 3 nights in Feb 2023
Response from Ivana- Larmont Sydney Team on 23 Feb 2023
Hi Ana,It is so pleasing to hear you had a fantastic experience with all our staff and they made you feel comfortable and safe. Here at Larmont Sydney, we take pride in our teams ability in ensuring that all guests feel safe and ease when staying with us. We are so happy you enjoyed the amenities in your room and look forward to hopefully welcoming you back here in the future.Kind regards,Ivana- Larmont Sydney Team

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding & pillows!!! Luxury! Location - very central Staff - polite & helpful. Loved our stay, thank you
Stayed 1 night in Feb 2023
Response from Ivana- Larmont Sydney Team on 23 Feb 2023
Hi Kara,It is so great to hear you enjoyed your stay and in particular, the bedding and pillows. We are so glad our staff were so helpful throughout your stay.Kind regards,Ivana- Larmont Sydney Team

10/10 Excellent

Mark, Kelowna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is perhaps the best quality hotel we have stayed in. Ever. North America $1000 night places not as good Bed pillows ultra comfortable. Shower intense. Finishing wood marble exemplenary😍
Stayed 2 nights in Feb 2023

10/10 Excellent

Joniece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Friendly staff-great location-very SoHo-wonderful stay
Stayed 1 night in Feb 2023

10/10 Excellent

Maggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful, couldn’t have been more helpful & accommodating
Stayed 1 night in Feb 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here many times as it’s a very convenient location, great staff, and supe comfortable beds - I always wake up very relaxed and can make a nice pod coffee before I start my day.
Stayed 1 night in Feb 2023

10/10 Excellent

Faye De

Stayed 1 night in Jan 2023

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean property. The staff were very helpful and friendly and made the check in/check out experience feel seamless. Would recommend to anyone considering to stay here.
Stayed 1 night in Jan 2023

6/10 Okay

Sam

Liked: Staff & service
Stayed 1 night in Jan 2023

2/10 Terrible

Kristy

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked that I will never go there again

10/10 Excellent

Emre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A high-class stay! The room was very clean, the bed was super comfy, the location is great and the staff are friendly. Highly recommend!

8/10 Good

Dale, Horsley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and location excellent
Stayed 3 nights in Jan 2023

10/10 Excellent

Maki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルのスタッフさんが親切

6/10 Okay

Guodong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not worth the money
Friendly staff and good service. Location is close to train station. There is no on-prem restaurant/gym or other standard facilities you would expect. Room is OK size but the bathroom is disappointingly small. No hand held shower rose, no switch to control exhaustion fan. The curtain is stuck, and no TV set top box as the TV menu says. The bed however is very comfortable. Cleaning is problem because the dirt and hair from last night still remain on the carpet & bathroom floor. The most annoying thing is the air con noise which is like ages old machine powered on periodically. Even a motel A/C can be quieter than this. This place is good for short stay and sleep only (if don't care about the A/C noise). Nothing to enjoy at the hotel unfortunately. For the price of single night, I would get other 5 star hotels next time to be honest.
Stayed 5 nights in Dec 2022
Response from Denise on 22 Jan 2023
Dear Guodong,Thank you very much for taking the time to review your recent stay with us. I am sorry to understand your stay did not meet your expectations and I would like to deeply apologize for that.Kindly note that I am investigating on this case and will ensure to work on the improvement of all the points you have brought to my attention. All relevant departments have been informed and regular follow ups will be done from my end to ensure our maintenance and housekeeping standards are met at all times. Our guest's satisfaction and high levels of hygiene standards are our main priority; I am sorry we failed in delivering the service we are here to provide on a daily basis. Allow me to kindly invite you to contact me personally to discuss this with you further on dtarozzo@lancemore.com.au.Once again thank you for your time and I hope to hearing back from you soon.Warm Regards,Denise TarozzoFront Office Manager

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for business travellers especially. located very close to kings cross station.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

8/10 Good

Helmut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and overall a nice hotel.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My number one selection to stay when passing through Sydney. Great central location for getting around without having to be in the CBD. Excellent facilities and staff top off this perfect choice.

8/10 Good

Martin

Liked: Cleanliness, staff & service
Decent location but some minor maintenance issues
Hotel was in a pretty good location, not centr but then not too far from the harbour area. Generally the hotel was clean and tidy but lacked a bit of maintenance with some minor issues with the room.
Stayed 3 nights in Dec 2022
Response from Denise Tarozzo - Front Office Manager on 26 Dec 2022
Dear Martin,Thank you very much for taking the time to review your recent stay with us.I am glad to hear you had an enjoyable time and enjoyed our location: Potts Point is a real gem!Sorry to read you experienced some minor maintenance issues in the room, I will ensure the feedback is passed to the relevant department for investigation.Once again thank you for your time and we look forward welcoming you back soon!Warm Regard,Denise TarozzoFront Office Manager

8/10 Good

Gregory

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a good property in a convenient location

8/10 Good

David

Stayed 1 night in Dec 2022

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Large clean room with friendly staff, what more could you need?
Stayed 4 nights in Nov 2022

8/10 Good

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

2/10 Terrible

Cees

Travelled with group
Disliked: Amenities, property conditions & facilities
Midnight noise which felt very unsafe and went on for hours . No security nor manager on site . Lots of items broken in the room ( phone , door to bathroom ) . The place looked run down and does not reflect the premium price . The only up is the lovely cafe Frankie’s opposite the place…
Stayed 2 nights in Dec 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here - great staff and so convenient to transport & dining.

6/10 Okay

Corey, DARLINGHURST

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
The hotel itself was very pleasant but they didn’t honour the food and beverage credit. We were unimpressed by the attitude of the front desk when we asked how we could use this credit; they didn’t know and they simply didn’t care.

8/10 Good

Danny

Business traveller
Liked: Room comfort
Stayed 3 nights in Oct 2022

2/10 Terrible

Ekaterina

Stayed 2 nights in Nov 2022

8/10 Good

Hilda

Liked: Amenities

10/10 Excellent

helen

Stayed 2 nights in Nov 2022

4/10 Poor

Anne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
1st room we were offered had dirty sheets. Second room the carpet was disgusting. However, the staff were very lovely, understanding and helpful.
Stayed 2 nights in Nov 2022

8/10 Good

Margarita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was lovely
Stayed 1 night in Oct 2022

10/10 Excellent

Lisa

Stayed 1 night in Oct 2022

8/10 Good

Danny

Business traveller, Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel staff were freindly and always available to help. The room was good but because of the layout, the soft chair was always in the way of a cupboard or the desk space. We stayed for 7 nights but the bedding was only changed once in that week, and only because we requested it. The bathroom was good. Location of the hotel was good. There were plenty of places to eat and drink locally. Also a train stop 2mins from the hotel. It took us 30-35mins to walk to the Opera House.
Stayed 5 nights in Oct 2022

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walking distance from the train station. Rooms are clean.
Stayed 1 night in Oct 2022

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff were very helpful in navigating the area and suggesting food. Room was clean and spacious and location was walking distance to a lot of stuff. Would stay here again
Stayed 2 nights in Oct 2022

10/10 Excellent

Nikolozi

Stayed 3 nights in Sep 2022

8/10 Good

Angela

Stayed 1 night in Oct 2022

10/10 Excellent

Kieran

Stayed 2 nights in Oct 2022

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stylish room with a bit of a view of the harbour including the bridge and opera house. A great weekend getaway.
Stayed 3 nights in Oct 2022