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Reviews of ibis Budget Campbelltown

2.5 out of 5
ibis Budget Campbelltown
3 Rennie Road, Campbelltown, NSW

Reviews

7.2

Good

Rating 10 - Excellent. 153 out of 754 reviews" "
Rating 8 - Good. 269 out of 754 reviews" "
Rating 6 - Okay. 199 out of 754 reviews" "
Rating 4 - Poor. 80 out of 754 reviews" "
Rating 2 - Terrible. 53 out of 754 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Tuna

Travelled with family
Liked: Property conditions & facilities
O
Stayed 1 night in Apr 2024
Response from Luke on 14 Apr 2024
Dear Tuna,We very much appreciate your comments regarding your stay at the ibis budget Campbelltown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Luke EdwardsGeneral Manager

8/10 Good

Alessandro, Ingleburn

Business traveller
Liked: Amenities, property conditions & facilities
A
Stayed 3 nights in Apr 2024
Response from Luke Edwards on 12 Apr 2024
Dear Alessandro, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

8/10 Good

Debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transport shop restaurants
Stayed 2 nights in Apr 2024
Response from Luke on 8 Apr 2024
Dear Debbie, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

8/10 Good

Tracey

Liked: Cleanliness, staff & service
It was all I needed for the night and fine for the price. There isn’t a lift so make sure you can carry your bags up stairs. It was quite a noisy location at times but a very comfortable bed!
Stayed 1 night in Mar 2024
Response from Luke on 26 Mar 2024
Dear Tracey, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

8/10 Good

David

Travelled with group
Liked: Staff & service, amenities
It was small inside.
Stayed 1 night in Mar 2024
Response from Luke on 20 Mar 2024
Dear David, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good no issues
Stayed 4 nights in Mar 2024
Response from Luke on 19 Mar 2024
Dear Craig, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

8/10 Good

dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
we booked ahead for disability room. Arrived, room waiting, all we needed with bed, disability shower access, coffee etc, bar fridge, vending machines with cold drinks, microwave, laundry all available. Most important - parking right at door. Very friendly and helpful reception staff and booking online person replied helpfully within short time. Look forward to staying again.
Stayed 2 nights in Feb 2024
Response from Luke on 3 Mar 2024
Dear Dorothy ,We very much appreciate your comments regarding your stay at the ibis budget Campbelltown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Luke EdwardsGeneral Manager

4/10 Poor

Sage

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 2 nights in Feb 2024
Response from Luke on 25 Feb 2024
Dear Sage,Thank you for taking the time to tell us about your experience at the ibis budget Campbelltown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Luke EdwardsGeneral Manager

6/10 Okay

Garry

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Window catch broken off Panel behind toilet not secure.
Stayed 1 night in Jan 2024
Response from Luke on 22 Jan 2024
Dear Garry, Thank you for taking the time to tell us about your experience at the Ibis Budget Campbelltown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luke Edwards General Manager

6/10 Okay

Carolyn, Sauble Beach

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Luke on 22 Jan 2024
Dear Carolyn, Thank you for taking the time to tell us about your experience at the Ibis Budget Campbelltown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luke Edwards General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Luke on 22 Jan 2024
Dear Guest , We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

8/10 Good

Doug

Travelled with group
Liked: Cleanliness, staff & service
Stay was ok but noisy early in morning overall good will stay again
Stayed 1 night in Jan 2024
Response from Luke on 10 Jan 2024
Dear Doug , We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

4/10 Poor

Mason

Stayed 1 night in Dec 2023
Response from Luke on 10 Jan 2024
Dear Mason, Thank you for taking the time to tell us about your experience at the Ibis Budget Campbelltown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luke Edwards General Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Luke on 10 Jan 2024
Dear Gregory,We very much appreciate your comments regarding your stay at the ibis budget Campbelltown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Luke EdwardsGeneral Manager

10/10 Excellent

Zakir A

Stayed 1 night in Dec 2023
Response from Luke on 10 Jan 2024
Dear Zakir,We very much appreciate your comments regarding your stay at the ibis budget Campbelltown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Luke EdwardsGeneral Manager

8/10 Good

Peter

Stayed 1 night in Dec 2023
Response from Luke on 28 Dec 2023
Dear Peter, We very much appreciate your review regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful. Room is basic but ok. Lots of places to eat nearby & easy walk to train station.
Stayed 1 night in Dec 2023
Response from Luke on 26 Dec 2023
Dear Margaret,We very much appreciate your comments regarding your stay at the ibis budget Campbelltown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Luke EdwardsGeneral Manager

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed
Stayed 1 night in Dec 2023
Response from Luke on 20 Dec 2023
Dear Peter, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

6/10 Okay

Nigel, Barry

Liked: Cleanliness
It's very much a budget hotel. Small TV, chap fibreglass bathroom pod but clean and comfortable bed.
Stayed 1 night in Dec 2023
Response from Luke on 20 Dec 2023
Dear Nigel, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

8/10 Good

Megan

Stayed 2 nights in Dec 2023
Response from Luke on 10 Jan 2024
Dear Megan, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap, clean & cheerful.
Stayed 1 night in Dec 2023
Response from Luke on 18 Dec 2023
Dear Bruce, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

8/10 Good

Sophie

Stayed 1 night in Nov 2023
Response from Luke on 18 Dec 2023
Dear Sophie, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Luke on 10 Jan 2024
Dear James,We very much appreciate your comments regarding your stay at the ibis budget Campbelltown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Luke EdwardsGeneral Manager

8/10 Good

Kirsty

Stayed 1 night in Dec 2023
Response from Luke on 28 Dec 2023
Dear Kirsty, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

10/10 Excellent

Folau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book and love the stuff make it easy for me
Stayed 1 night in Dec 2023
Response from Luke Edwards - General Manager on 7 Dec 2023
Dear Folau,We very much appreciate your comments regarding your stay at the ibis budget Campbelltown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Luke EdwardsGeneral Manager

6/10 Okay

Tess

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Luke Edwards - General Manager on 7 Dec 2023
Dear Tess, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

6/10 Okay

David

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed one night. It's cheap, and in a convenient location, with food options at your doorstep. That's good. But it wasn't clean and everything in the room was worn out.
Stayed 1 night in Nov 2023
Response from Luke Edwards - General Manager on 1 Dec 2023
Dear David, Thank you for taking the time to tell us about your experience at the Ibis Budget Campbelltown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luke Edwards General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Luke on 21 Nov 2023
Dear Guest , We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

6/10 Okay

Peter

It’s very basic so if you’re only looking for a place to sleep, don’t expect the creature comforts, it’s a room with a bathroom, tv, fridge, bed & small window it did me for a night of drinking at the local RSL, plenty of places to eat, Alison is a great host
Stayed 1 night in Nov 2023
Response from Luke Edwards - General Manager on 17 Nov 2023
Dear Peter,We very much appreciate your comments regarding your stay at the ibis budget Campbelltown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Luke EdwardsGeneral Manager

4/10 Poor

Anne

The bed was comfy, didn’t like the shower n toilet
Stayed 1 night in Nov 2023
Response from Luke Edwards - General Manager on 17 Nov 2023
Dear Anne, Thank you for taking the time to tell us about your experience at the Ibis Budget Campbelltown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luke Edwards General Manager

10/10 Excellent

Nusrat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of dining options in the area
Stayed 1 night in Nov 2023
Response from Luke Edwards - General Manager on 17 Nov 2023
Dear Nusrat, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

6/10 Okay

Gwen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Budget does not need to mean cheap and nasty. The bathroom was tiny, it was smaller than my caravan shower and toilet. I had to leave the toilet and go to the washbasin in the bedroom to wash my hands- no handwashing facilities in the bathroom at all. There was one plastic stool to sit on, so we were only able to sit on the bed, which was not comfortable - hard in spots, and soft on the sides. Convenient was all i can say thats positive.
Stayed 3 nights in Nov 2023
Response from Luke Edwards - General Manager on 17 Nov 2023
Dear Gwen, Thank you for taking the time to tell us about your experience at the Ibis Budget Campbelltown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luke Edwards General Manager

8/10 Good

Michael

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Luke on 13 Nov 2023
Dear Guest , We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

8/10 Good

Henk

Stayed 1 night in Nov 2023
Response from Luke on 29 Nov 2023
Dear Guest , We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient futon train station. Good value pricewise. Staff very friendly.
Stayed 1 night in Nov 2023
Response from Luke on 5 Nov 2023
Dear Jude ,We very much appreciate your comments regarding your stay at the ibis budget Campbelltown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Luke EdwardsGeneral Manager

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good location
Stayed 1 night in Oct 2023
Response from Luke Edwards - General Manager on 31 Oct 2023
Dear Pauk, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

6/10 Okay

Graeme

Liked: Staff & service
It met expectations for its price point and was clean.
Stayed 2 nights in Oct 2023
Response from Luke Edwards - General Manager on 31 Oct 2023
Dear Graeme, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff were really nice.
Stayed 1 night in Oct 2023
Response from Luke on 26 Oct 2023
Dear Jessica,We very much appreciate your comments regarding your stay at the ibis budget Campbelltown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Luke EdwardsGeneral Manager

8/10 Good

Kathy

Liked: Cleanliness, staff & service
Convenience to eateries & further travel options was bonus
Stayed 1 night in Oct 2023
Response from Luke on 24 Oct 2023
Dear Kathy, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

4/10 Poor

Juliana

Disliked: Cleanliness, property conditions & facilities
Towels smelled like cigarettes and the bed springs broken creating a whole in the middle of the bed so not very comfortable. The location was close to public transport and food options so very convenient location.
Stayed 1 night in Oct 2023
Response from Luke on 23 Oct 2023
Dear Juliana, Thank you for taking the time to tell us about your experience at the Ibis Budget Campbelltown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefor your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luke Edwards General Manager

2/10 Terrible

Germaine de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are kind, polite and informative
Stayed 5 nights in Oct 2023
Response from Luke on 16 Oct 2023
Dear Germaine, Thank you for taking the time to tell us about your experience at the Ibis Budget Campbelltown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefor your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luke Edwards General Manager

4/10 Poor

Dave

Liked: Cleanliness
Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Oct 2023
Response from Luke on 15 Oct 2023
Dear, Thank you for taking the time to tell us about your experience at the Ibis Budget Campbelltown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefor your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luke Edwards General Manager

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and dark when lights were out easier to get to sleep, only down side, floor too slippery in socks, slipped over a few times.
Stayed 1 night in Oct 2023
Response from Luke on 15 Oct 2023
Dear Glenn,We very much appreciate your comments regarding your stay at the ibis budget Campbelltown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Luke EdwardsGeneral Manager

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly.
Stayed 1 night in Oct 2023
Response from Luke on 15 Oct 2023
Dear Rose,We very much appreciate your comments regarding your stay at the ibis budget Campbelltown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Luke EdwardsGeneral Manager

8/10 Good

Alberto

Stayed 1 night in Sep 2023
Response from Luke on 6 Oct 2023
Dear Alberto ,We very much appreciate your comments regarding your stay at the ibis budget Campbelltown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Luke EdwardsGeneral Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Very satisfied... the room is small( they tell you it is ahead of time!) But it is suffient, anf the price is the best i found. Everything was clean... very nice stay. If you're complaining about this hotel, the problem is not with the hotel! Really friendly guy on the front desk.
Stayed 1 night in Sep 2023
Response from Luke on 27 Sept 2023
Dear David,We very much appreciate your comments regarding your stay at the ibis budget Campbelltown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Luke EdwardsGeneral Manager

6/10 Okay

Emily

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Luke on 22 Sept 2023
Dear Emily, We very much appreciate your comments regarding your stay at ibis budget Campbelltown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Edwards General Manager

2/10 Terrible

zvomuya

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed for 6 nights room was never cleaned sheets never cleaned or changed I have never seen such a poor service in my whole life
Stayed 6 nights in Sep 2023
Response from Luke on 22 Sept 2023
Dear Zvomuya, Thank you for taking the time to tell us about your experience at the Ibis Budget Campbelltown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luke Edwards General Manager

4/10 Poor

Wendy

Disliked: Property conditions & facilities
It is poor for the price. I don’t expect a lot for that price but tv not working air con old shower is plastic hallways need repainting.
Stayed 1 night in Sep 2023
Response from Luke on 13 Sept 2023
Dear Wendy, Thank you for taking the time to tell us about your experience at the Ibis Budget Campbelltown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luke Edwards General Manager

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Luke on 11 Sept 2023
Dear Robert,We very much appreciate your comments regarding your stay at the ibis budget Campbelltown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Luke EdwardsGeneral Manager