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Expedia-Verified Reviews
Wonderful!
4.5 of 5 guest rating
Room type Options Nightly price Book
Suite
45 square metres
1 Queen Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Standard Room, 1 Queen Bed
28 square metres
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Standard Apartment, 1 Bedroom
50 square metres
1 Queen Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Standard Room
32 square metres
1 Queen Bed and 1 Twin Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Apartment, 2 Bedrooms
60 square metres
1 Queen Bed and 2 Twin Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Room, 1 Queen Bed, Balcony
32 square metres
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Superior Room, 1 Queen Bed
32 square metres
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Family-friendly hotel with full-service spa and free area shuttle

Popular property highlights

Free self parking
Free WiFi
Restaurant
Laundry facilities
Smoke-free property

Location

This family-friendly Castle Hill hotel is located in the business district, within a 10-minute walk of Norwest Business Park and Museums Discovery Centre. Castle Hill Country Club and Hills Centre are also within 1 mi (2 km). Norwest Station is 15 minutes by foot and Hills Showground Station is 23 minutes.

Hotel Features

Along with a full-service spa, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a conference center, coffee/tea in a common area, and massage/treatment rooms.

Room Amenities

All 97 rooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and comforts like pillowtop beds and premium bedding. Other amenities available to guests include refrigerators, minibars, and room service.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

  • Use of nearby fitness centre (discount)
  • Bar/lounge
  • Coffee/tea in common areas
  • Lift
  • Full-service spa
  • 24-hour front desk
  • Spa treatment room(s)
  • Express check-out
  • Meeting rooms
  • Restaurant
  • Year Built – 1984
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Pool sunloungers
  • Babysitting or childcare (surcharge)
  • Free wired Internet
  • Computer station
  • Smoke-free property
  • Outdoor seasonal pool
  • Safe-deposit box at front desk
  • Conference space size (meters) - 180
  • Free area shuttle
  • Spa services on site
  • Terrace
  • Luggage storage
  • Free RV, bus, truck parking
  • Breakfast available (surcharge)
  • Conference space size (feet) - 1937
  • Conference centre
  • Banquet hall
  • Laundry facilities
  • Total number of rooms - 97
  • Number of floors - 5
  • Number of buildings/towers - 1
  • Wedding services
  • Garden
  • Fireplace in lobby
  • Free newspapers in lobby

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Bowling alley on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Languages Spoken

  • English

Parking

Free self parking , Free RV, bus, truck parking

Room Amenities

Grand Mercure The Hills Lodge offers 97 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LCD televisions come with premium satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Castle Hill hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Air conditioning
  • Fridge
  • Minibar
  • Connecting/adjoining rooms available
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Pillowtop mattress
  • Private bathroom
  • Free toiletries
  • LCD TV
  • Hair dryer
  • Iron/ironing board
  • Number of bathrooms - 1
  • Room service (limited hours)
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Premium TV channels
  • Free WiFi
  • Free wired Internet
  • Blackout drapes/curtains
  • Desk
  • Premium bedding
  • Shower only
  • Pay films

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.

Nobles Restaurant and Bar – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

  • Golfing nearby
  • Rock climbing nearby
  • Golf lessons available nearby
  • Bowling alley on site

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

  • Accessible path of travel
  • Accessible bathroom
  • Accessible parking

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 2 PM

Minimum check-in age is 18

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per day.

Pets

  • Pets not allowed (service animals welcome)

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Only service animals are allowed

Number of children who can stay for free – 2

Fees

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 15 and AUD 29 per person (approximately)
  • Late check-out fee: AUD 40 (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per day
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Grand Mercure Hills
  • Grand Mercure Hills Castle Hill
  • Grand Mercure Hills Lodge
  • Grand Mercure Hills Lodge Castle Hill
  • Hills Lodge Grand Mercure
  • Mercure Hills Lodge
  • Mercure Lodge
  • Grand Mercure The Hills Hill
  • Grand Mercure The Hills Lodge Hotel
  • Grand Mercure The Hills Lodge Castle Hill
  • Grand Mercure The Hills Lodge Hotel Castle Hill

We should mention

Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

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