Interior entrance

Reviews of Castlereagh Boutique Hotel, Ascend Hotel Collection

4 out of 5
Castlereagh Boutique Hotel, Ascend Hotel Collection
169 Castlereagh Street, Sydney, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 307 out of 1006 reviews" "
Rating 8 - Good. 446 out of 1006 reviews" "
Rating 6 - Okay. 167 out of 1006 reviews" "
Rating 4 - Poor. 60 out of 1006 reviews" "
Rating 2 - Terrible. 26 out of 1006 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Travelled with group
Liked: Cleanliness, staff & service
Don’t sleep on level 11 top floor as you listen to a motor going all night think it’s the plain aircon unit on top of roof for whole building. Room needs more sound proofing. Other than this a nice little room for the night close to everything in the city.
Stayed 1 night in Mar 2024
Response from Armindo on 18 Mar 2024
Hi Julie,Thank you for staying at the Castlereagh.I apologize for the noise situation during your stay. I will have maintenance to investigate it.Nice to know that otherwise you enjoyed our property.Looking forward to welcoming you back in the near future. Plese let me know and I i'll ensure you have a nice room.

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction along the sidewalk may cause a safety hazard
Stayed 2 nights in Mar 2024
Response from Armindo on 12 Mar 2024
Hi Enrique,Thank you for staying at the Castlereagh.We are pleased to know that you enjoyed your stay. We are looking forward to welcoming you back soon.

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and a nice small hotel. Some roadworks commences a bit early on a weekday. Elevators older but worked. Bathroom sink bit low for most adults. Showers a bit tight for those with larger frames. Newer rooms available, but we didnt get one. Single beds also slanted and skinny but clean! For the price was excellent value on Mardi Gras weekend.
Stayed 4 nights in Feb 2024
Response from Armindo on 4 Mar 2024
Hi Katherine,Thank you for staying at the Castlereagh.I would love to be able to introduce our new rooms, next time you are in Sydney.

6/10 Okay

Gustina, Hayward

Stayed 1 night in Feb 2024
Response from Armindo on 12 Mar 2024
Dear Gustina,Thank you for choosing the Castlereagh for your stay.We hope that you enjoyed your stay.

2/10 Terrible

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Clean, safe and walkable to many interesting sights.
Stayed 2 nights in Feb 2024
Response from Armindo on 18 Feb 2024
Hi Andrew,Thank you for staying at the Castlereagh and for taking the time to post a review. I would like to discuss if possible, which you enjoyed the least. If you feel like to have a phone call, I would be happy to discuss it.

6/10 Okay

prabahar, San Ramon

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is lots of construction during the daytime It is so noisy. The property should have given a disclaimer while booking One of the staffs who checked in was very friendly
Stayed 4 nights in Feb 2024
Response from Armindo on 18 Feb 2024
Dear Prabahar,Thank you for your staying at the Castlereagh.I apologize for the inconvenience caused by the construction next door. We do our best to accommodate all guests away from noise. Construction is almost finished.Looking forward to welcoming you in the near future.

10/10 Excellent

Kerenza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for short stay. Had a boutique double. Old and dated room but clean, neat and comfortable. The hotel is updating rooms by floor so I imagine the room we stayed in will be refreshed at some point. Perfectly comfortable for a three night stay. Spent most of our time out exploring Sydney so really only needed hotel for afternoon naps and to sleep!!!
Stayed 3 nights in Jan 2024
Response from Armindo on 22 Jan 2024
Dear Kerenza,Thank you for staying at the Castlereagh.Yes, we refurbishing all the rooms in the hotel, level 9 is almost finished. Looking forward to welcoming you back soon.

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue. Was construction on the street out front AND the floor above us. Within the hotel
Stayed 2 nights in Jan 2024
Response from Armindo on 15 Jan 2024
Dear Kathryn,Thank you for staying at the Castlereagh.We are pleased that you enjoyed your stay. Apologies for the construction noise.Looking forward to welcoming you back soon.

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service
We love the location. The staff were great and the room was clean.
Stayed 2 nights in Dec 2023
Response from Armindo on 22 Jan 2024
Hi Josephine,Thank you for staying at the Castlereagh. We are pleased to know you enjoyed your stay.We are refurbishing all the rooms in the Hotel. One level is almost finished. Looking forward to welcome you back soon.

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023
Response from Armindo on 27 Dec 2023
Dear Margaret,Thank you for staying at the Castlereagh.We are pleased that you enjoy your stay.Looking forward to welcoming you back soon.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Armindo on 27 Dec 2023
Hi Joanne,Thank you for choosing the Castlereagh for your stay.We are pleased that you enjoy your stay.Have a Happy New Year

8/10 Good

danny

Liked: Cleanliness
Close to everything
Stayed 1 night in Dec 2023
Response from Armindo on 21 Dec 2023
Hi Dany,Thank you for staying at the Castlereagh.Looking forward to welcoming you back soon.

8/10 Good

Diane

Stayed 4 nights in Dec 2023
Response from Armindo on 22 Jan 2024
Hi Diane,Thank you for staying at the Castlereagh. Hope you enjoyed your stay.We are refurbishing all the rooms in the Hotel. One level is almost finished. Looking forward to welcome you back soon.

4/10 Poor

Cathie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very noisy- when air con is turned on ‘extra’ noisy
Stayed 3 nights in Dec 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a great night with excellent service for the barman but having to walk so far with bad and clothes to and from parking was terrible
Stayed 1 night in Dec 2023
Response from Armindo on 16 Dec 2023
Hi John,Thank you for staying at the Castlereagh.We are glad to know that you enjoy your stay.Sorry for the walk to the car park.Have a good weekend

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Armindo on 16 Dec 2023
Hi Anne,Thank you for staying at the Castlereagh.We are pleased to know that you enjoyed your stay.Looking forward to welcoming you back soon.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shower. Lovely room great price
Stayed 1 night in Dec 2023
Response from Armindo on 16 Dec 2023
Hi Naomi,Thank you for staying at the Castlereagh. We are glad that you enjoyed your stay.Looking forward to welcoming you back soon.Have a good weekend.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, beautiful building.
Stayed 2 nights in Dec 2023
Response from Armindo on 16 Dec 2023
Hi Luis,Thank you for staying at the Castlereagh. It is nice to know that you enjoyed your stay and our beautiful building. Looking forward to welcoming you back soon.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room, upgraded to king room, fantastic shower, clean. Downside the airconditioner was noisy but certainly cooled the room down.
Stayed 1 night in Dec 2023
Response from Armindo on 16 Dec 2023
Hi Kathy,Thank you for staying at the Castlereagh.We are pleased to know you enjoyed your stay.have a great weekend

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Armindo on 27 Dec 2023
Dear John,Thank you for staying at the Castlereagh.We are pleased that you enjoy your stay.Looking forward to welcoming you back soon.Happy New Year.

10/10 Excellent

Nur Anis Hannani

Liked: Cleanliness, staff & service, property conditions & facilities
💯
Stayed 5 nights in Dec 2023
Response from Armindo on 21 Dec 2023
Dear Hannani,Thank you for staying at the Castlereagh.We are glad to know that you enjoy your stay.

6/10 Okay

Merrin

Stayed 1 night in Dec 2023
Response from Armindo on 27 Dec 2023
Dear Merrin,Thank you for your recent stay at the Castlereagh.We hope to be able to offer you our services again in the near future.Have a Happy New Year

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Armindo on 21 Dec 2023
Dear Fiona,Thank you for staying at the Castlereagh.Looking forward to welcoming you next time you come to Sydney.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and very clean hotel.
Stayed 1 night in Dec 2023
Response from Armindo on 27 Dec 2023
Dear Stephen,Thank you for your recent stay.We are looking forward to welcoming you back next time you come to Sydney.Have a Happy New Year.

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warmly greeted by staff on arrival. Our room was inviting, very clean and tidy. Our bed was so comfortable it was like sleeping in a fluffy cloud.
Stayed 1 night in Dec 2023
Response from Armindo on 21 Dec 2023
Hi Marie,Thank you for staying at the Castlereagh.We re pleased to know that you enjoyed your stay.Looking forward to seeing you again soon.

10/10 Excellent

Felicity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for a weekend Sydney getaway
Stayed 1 night in Dec 2023
Response from Armindo on 27 Dec 2023
Dear Felicity,Thank you for your recent stay at the Castlereagh.Hope to be able to host you again.Have a Happy New Year.

4/10 Poor

James

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
the property markets themselves as a charming boutique hotel but my experience was anything but that. I undestand I may have gotten the worst room of the lot and that there may be some charming accommodation within the property but our room was terrible. The toilet was in one corner with a floor to ceiling plastic shroud around it and in the other corner was the shower, with the same privacy set up. In between (at the foot of the bed) was the vanity. From this, you can deduce, there was no bathroom. The room was tiny, with no place to even put a case. The window was frosted glass so you couldn't see out and the block out blind didn't work. Lighting was poor so the application of make-up was next to impossible (so my wife told me). There was no place to sit as the (small) chairs provided was the only place a case could fit. I was there with my wife and there was no room to even walk past one another without brushing up against. On top of this, if you're driving, find another property as there is no on-site parking. Do yourself a favor and give this place a miss unless you know exactly what you're getting for a room and don't trust the photo's from the web page.
Stayed 2 nights in Nov 2023

4/10 Poor

Philomena

Disliked: Staff & service, property conditions & facilities
This property was not as it was advertised & had limited services & very slow reception & tiny room which was cluttered & in need of updating. Very disappointing
Stayed 1 night in Nov 2023

10/10 Excellent

carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a great hotel. central to city center shopping and dining. staff very helpful. highly recommended
Stayed 3 nights in Oct 2023
Response from Armindo on 25 Nov 2023
Dear Carol,Thank you for choosing the Castlereagh for your stay.We are pleased to know that you enjoyed your stay.

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Armindo on 21 Nov 2023
Dear Robyn,Thank you for choosing to stay at the Castlereagh.Hope you enjoy your stay. Looking forward to welcoming you back soon.

6/10 Okay

Alan

Stayed 1 night in Nov 2023
Response from Armindo on 21 Nov 2023
Dear Alan,Thank you for staying at the Castlereagh.Thank you for taking the time to post a review.Looking forward to being able to serve next time you come to Sydney.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the history. Perfect location.
Stayed 1 night in Oct 2023
Response from Armindo on 5 Nov 2023
Hi Sandra,Thank you for staying at the Castlereagh.We are happy to know that you enjoyed your stay.

6/10 Okay

John

Stayed 1 night in Oct 2023
Response from Armindo on 5 Nov 2023
Hi John,Thank you for staying at the Castlereagh.We hope to welcoming you back in the near future.

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good over night hotel, pleasant staff, our room was quiet. Would benefit with a separate sink / facility above fridge to fill up kettle tea/coffee facilities.
Stayed 1 night in Oct 2023
Response from Armindo on 29 Oct 2023
Hi Linda,Thank you for your comments. We are pleased that you enjoyed your stay. Looking forward to welcoming you back soon.

8/10 Good

dale

Stayed 1 night in Oct 2023
Response from Armindo on 28 Oct 2023
Dear Dale,Thank you for your recent stay. Looking forward to welcoming you again soon.

10/10 Excellent

CHERYL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Armindo on 24 Oct 2023
Hi Cheryl,Thank you for staying with us. We appreciate that you enjoyed your stay.Looking forward to your next visit.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is located close to light rail and Suburban rail and bus services
Stayed 3 nights in Oct 2023
Response from Armindo on 24 Oct 2023
Dear Thomas,Thank you for your comments. We are pleased that you enjoy the hotel and location.Looking forward to welcoming you back soon.

8/10 Good

Chris

Good service at check in, great housekeeping.
Stayed 3 nights in Oct 2023
Response from Armindo on 19 Oct 2023
Hi Chris,Thank you for staying at our hotel.We appreciate your comments. Looking forward to welcoming you back soon.

6/10 Okay

Tamaris

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good location, building was a bit old needs a bit of maintenance.
Stayed 4 nights in Sep 2023
Response from Armindo on 2 Oct 2023
Dear Tamaris,Thank you for your recent stay and for taking the time to write the comments.The hotel has an approved project to start the refurbishment of rooms from January 2024. Looking forward to welcoming you back soon, you may try our Deluxe Queen rooms next time.

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to all transportation and shopping areas.
Stayed 1 night in Sep 2023
Response from Armindo on 2 Oct 2023
Hi Rose,Thank you for your recent stay.We are pleased to know that you enjoyed your stay.Looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything needed from a hotel room. Great location
Stayed 1 night in Sep 2023
Response from Armindo on 2 Oct 2023
Thank you for choosing our Hotel for your recent stay in the City. We are pleased to know that you enjoyed the hotel and the service.Looking forward to welcoming you back soon.

8/10 Good

Fiona

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Nice old building - same about the construction happening next door
Stayed 1 night in Sep 2023
Response from Armindo on 17 Sept 2023
Hi Fiona,Thank you, not only for staying here with us at the Castlereagh, but for your feedback.Looking forward to welcoming you again soon.

6/10 Okay

John

Liked: Cleanliness, room comfort
Convenient location in CBD.
Our booking showed a 2.00 pm check in but on arrival I was told it was checkin after 3.00 pm. After some discussion we were allowed in at 2.00 pm. Fan in bathroom was extremely noisy and stayed running for 30 minutes after light was turned off, this was very annoying when trying to go to sleep. The ducted air conditioning does not heat so when we enquired, we were given a small electric heater. There is no longer an evening meal available at the hotel, very disappointing. The front windows in our room were badly cracked. The queen bed was excellent as was the continental breakfast.
Stayed 2 nights in Sep 2023
Response from Armindo on 17 Sept 2023
Dear John,Thank you, not only for staying here with us at the Castlereagh, but for your feedback.It is unfortunate that you experienced some discomfort during your time here. The fan in the bathroom is to extract the steam from shower and it should run for no more than 10 minutes. I had it checked already by maintenance.The dinner meals are currently pre-cooked and available at reception area.I apologize again for any discomfort you experienced during your stay. Looking forward to welcoming you again soon.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Polite and helpful staff.
Stayed 4 nights in Sep 2023
Response from Armindo on 17 Sept 2023
Dear Bernard,Thank you, not only for staying here with us at the Castlereagh, but for your feedback.

6/10 Okay

Carmen

No water pressure in the shower
Stayed 1 night in Sep 2023
Response from Armindo on 10 Sept 2023
Dear Carmen,Thank you for your recent stay. We are sad to learn that you didn't enjoy the shower. Since then, the maintenance has inspected it. Looking forward to welcoming you back again soon.

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service
The room was a bit weird - strange bathroom (with unpleasant smells from the drains at times) and frosted windows throughout so we couldn’t see outside. The car park is a block away, not on site as stated in the description when booking. However, it was an OK price and located in the CBD.
Stayed 3 nights in Aug 2023
Response from Armindo on 10 Sept 2023
Dear Mark,Thank you for your recent stay. We are sad to know that you didn't enjoy your accommodation. The window glass is frosted for your privacy, as there is a construction going on next to it.Looking forward to welcoming you back and offer you a different room type.

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful old world hotel in a very handy location of the Sydney CBD.. Enjoyed it immensely
Stayed 1 night in Aug 2023
Response from Armindo on 10 Sept 2023
Dear Ross,Thank you for your recent stay. We are pleased to know that you enjoyed your stay. Looking forward to welcoming you back again soon.

8/10 Good

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel. The room although small was clean and the staff very friendly.
Stayed 1 night in Aug 2023
Response from Armindo on 25 Aug 2023
Hi Denise,Thank you for staying in our hotel.We appreciate that you took your time to write a review.Looking forward to welcoming you back soon.

10/10 Excellent

Denis

Travelled with partner
Liked: Amenities, property conditions & facilities
Excellent for a city stopover
Stayed 1 night in Aug 2023
Response from Armindo on 25 Aug 2023
Hi Denis,Thank you for your stay.We would love to have you back again soon.

2/10 Terrible

Darren

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities