Reception

Reviews of The Capitol Hotel Sydney

4 out of 5
The Capitol Hotel Sydney
730/742 George Street, Haymarket, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 132 out of 226 reviews" "
Rating 8 - Good. 73 out of 226 reviews" "
Rating 6 - Okay. 16 out of 226 reviews" "
Rating 4 - Poor. 4 out of 226 reviews" "
Rating 2 - Terrible. 1 out of 226 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ingrid

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out.rooms have everything you need.great location
Stayed 1 night in Mar 2024
Response from The Capitol Hotel on 21 Mar 2024
Hello Ingrid, Thank you for the great feedback! We're glad you found the check-in and check-out process easy and that our rooms had everything you needed. Our great location added to your experience. We hope to welcome you back soon!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive for what you get in return
Stayed 3 nights in Mar 2024
Response from The Capitol Hotel Team on 17 Mar 2024
Hi Andrew, Thank you for sharing your feedback. We're sorry to hear that you felt the value did not meet your expectations. We're committed to providing a high-quality experience for all our guests, and we'll certainly consider your input as we strive to improve. We hope to have another opportunity to better serve you in the future.

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from The Capitol Hotel Team on 13 Mar 2024
Hi Rose,Thank you for the perfect rating! We're thrilled you had a great experience with us. Hope to see you again soon!

4/10 Poor

Fred

Travelled with group
Disliked: Property conditions & facilities
This hotel, located in the downtown area, is very convenient, but the size of the room is very small. We couldn’t unpack our suitcases because there is no place to put our clothes. We booked two rooms, none of the rooms had a closet.
Stayed 2 nights in Mar 2024
Response from The Capitol Hotel Team on 11 Mar 2024
Hi Fred,Thank you for your review and for highlighting our convenient downtown location. We understand your concerns about the room size and the lack of storage space for your clothes. We apologize for any inconvenience this may have caused during your stay. Your feedback is invaluable to us as we strive to improve our guest experience.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was centrally located within the city. It is close to the tram, bus station and 30 minutes from the airport. Everything in the hotel is new, clean and beautiful. The bed was so comfortable, like sleeping on a cloud. The reception desk employees were extremely helpful. Although the area seemed very safe, the security the hotel utilizes is a wonderful extra benefit.
Stayed 1 night in Mar 2024
Response from The Capitol Hotel on 10 Mar 2024
Hello William, Thank you for your positive feedback! We're glad to hear that our centrally located hotel, close to transportation and the airport, enhanced your stay. It's great to know that our helpful staff ensured a pleasant experience for you. Looking forward to hosting you again!

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great decor, staff & location - rooms not facing George St are very quiet. Could do with a 2nd lift - need more memory foam pillows available as alternative to over-stuffed pillows. Also instant decaf coffee would be great.
Stayed 4 nights in Feb 2024
Response from The Capitol Hotel on 10 Mar 2024
Hello Ingrid, Thank you for sharing your positive feedback! We're delighted to hear you enjoyed the great decor, staff, and location. We appreciate your suggestions for more memory foam pillows, and we've placed the order. We also take note of your request for instant decaf coffee. Looking forward to hosting you again soon!

8/10 Good

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Capitol Hotel is advertised as a 3-star facility. But it is next door to the Capitol Theatre, on the edge of China town, close to tram lines leading to Darling Harbour, the Sydney Bridge, Paddy's Markets and the Queen Victoria Building and to the airport. Train travel from the airport to Central Station was about 15 minutes leaving us less than a 10 minute walk to the hotel. It was perfectly placed for shopping and eating - as long as your first preference is Asian style foods. The rooms are bijou, clean and tidy. Though not spacious (well it is a city centre, budget hotel) there was enough space for two of for a week visit to Sydney. Minor complaints were occasional low hot water pressure, the double wardrobe space was halved by the placement of a fridge and kettle/cup shelf in one side and the other side has a safe, ironing board and iron. There were only 3 coat hangers - most of my clothes stayed in the suitcase and my wife claimed the hangers. Final niggle was that the small bar situated behind the reception desk closed at 21.30 - so order ealy if you want a nightcap in your room. To end on a positive all the staff were really helpful and friendly. I'd be happy to visit again.
Stayed 7 nights in Feb 2024
Response from The Capitol Hotel on 10 Mar 2024
Hello Owen, Thank you for your detailed feedback! It's wonderful to hear that you enjoyed the convenient location of The Capitol Hotel near various attractions and transport links. We appreciate your understanding about the room size, and we'll take note of the minor issues you mentioned for potential improvements. It's great to know that the staff was helpful and friendly. We look forward to welcoming you again on your next visit to Sydney!

4/10 Poor

LUIS, Camarillo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The breakfast was decent for one day. The rooms are small and walls are thin ( you can hear everything from other rooms, hallway and street. This was a one day stay after we returned from the Withsundays but had stayed there 5 nights before heading to Hamilton island. We did not get any upgrades nor the courtesy drinks. This is not a 4-star hotel at all. Zero amenities! The location is the only thing that was somewhat convenient, but there are other hotel options. During our 5-day stay, water was liking from the toilet, it was reported and fixed right away but the floor was left dirty (water stains) for two days so there was no floor cleaning done by housekeeping.
Stayed 1 night in Feb 2024
Response from The Capitol Hotel Team on 11 Mar 2024
Hi Luis,Thank you for sharing your experience. We're glad you found the breakfast satisfactory and appreciate your feedback on the room size and noise levels. We're sorry if our service didn't meet your expectation. Your comments on the amenities, housekeeping, and maintenance issues have been noted, and we'll work on improving our services. The location is indeed a highlight for us, and we hope you'll consider giving us another chance to deliver a better experience in the future.

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fridge in the room was useless. Everything else about the property was great. Reception staff and check in/out was good
Stayed 1 night in Feb 2024
Response from The Capitol Hotel Team on 2 Mar 2024
Hello Darren, Thank you for your feedback! We're pleased to hear that you had a positive experience with our reception staff during check-in and check-out. We apologize for any inconvenience you experienced with the fridge and we'll look into ways to improve it. We appreciate your understanding and hope to have the opportunity to welcome you back for another great stay!

10/10 Excellent

Rori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it great location. Friendly staff
Stayed 3 nights in Feb 2024
Response from The Capitol Hotel Team on 27 Feb 2024
Thank you so much for your wonderful review! We're thrilled to hear that you loved your stay and found our location to be great. Our staff will be delighted to know their friendliness made your visit even more special. We look forward to welcoming you back for another memorable stay.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Close to transit and safe were very friendly. Even allowed us to check-in early.
Stayed 1 night in Feb 2024
Response from The Capitol Hotel Team on 27 Feb 2024
Thank you for your kind review! We're thrilled to hear you enjoyed your stay, especially our convenient location and the friendliness of our staff. It was our pleasure to accommodate your early check-in request. We look forward to welcoming you back in the future!

8/10 Good

STELLA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist booked a taxi for us to go to the airport. I was told the fare was about AUD 40, but we were charged AUD 80 instead. Please check it out to see whether we were scammed by the taxi driver Cab #2291 or the receptionist made the mistake.
Stayed 2 nights in Feb 2024
Response from The Capitol Hotel Team on 25 Feb 2024
Hi Stella,We're sorry to hear about the discrepancy with your taxi fare. The estimated fare from our hotel to the airport typically ranges from 40-50. Please contact the taxi company directly with your receipt for further assistance, as taxi fares are beyond our control.

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Capitol Hotel Team on 25 Feb 2024
Hi Hannah,Thank you for your rating! We're glad you had a positive experience and hope to fully meet your expectations next time.

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully furnished, safe and quiet. Staff were very helpful. The breakfast they provided was amazing
Stayed 1 night in Feb 2024
Response from The Capitol Hotel Team on 25 Feb 2024
Hi Karen,Thank you for your wonderful feedback! We're delighted to hear that you appreciated our beautifully furnished property, the safety, quietness, and especially our helpful staff and amazing breakfast. We look forward to welcoming you back for another great experience.

8/10 Good

Judy

Great location, close to central and light rail, comfortable beds and pillows, would definitely stay there again
Stayed 1 night in Feb 2024
Response from The Capitol Hotel Team on 13 Feb 2024
Dear Judy,Thank you for your kind words! We're delighted to hear that you found our location convenient and enjoyed the comfort of our beds and pillows. We truly appreciate your feedback and look forward to welcoming you back to The Capitol Hotel in the future. Should you need any assistance with future bookings or have any special requests, please don't hesitate to reach out to us directly.Warm regards,The Capitol Hotel Team

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Capitol Hotel is in the perfect location, located in central Haymarket - walking distance to many sites/restaurants/shops. We thought the staff at the hotel was always kind. The rooms were a little small, but the bed was extremely comfortable, and there were some great modern features (AC/ Smart TV/ Tablet) that made the room seem a bit updated. The drain in the shower was clogged and whenever we showered, the water kept pooling over into the entire bathroom (would check on that). Otherwise, had a lovely welcome gift to celebrate our anniversary, and appreciate the room credit options for greener behaviour during your stay. Would definitely stay here again specifically because of their convenient location!
Stayed 3 nights in Feb 2024
Response from The Capitol Hotel Team on 13 Feb 2024
Dear Samantha,Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel's location convenient and enjoyed the amenities we offer. Your kind words about our staff are truly appreciated; providing excellent service is always our top priority.We apologize for the inconvenience you experienced with the size of the rooms and the issue with the shower drain. Your feedback is invaluable to us, and rest assured, we will address this matter promptly to ensure that it doesn't happen again in the future.We look forward to welcoming you back to The Capitol Hotel in the future. Please don't hesitate to reach out to us directly if there's anything we can do to make your next stay even more memorable.Warm regards,The Capitol Hotel Team

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a great atmosphere and very friendly staff
Stayed 1 night in Feb 2024
Response from The Capitol Hotel Team on 13 Feb 2024
Hi Jonathon,Thank you so much for your kind review, we appreciate the feedback! We are glad to hear you enjoyed the atmosphere and helpfulness from our staff.We hope we are able to host your next stay in Sydney! Kind regards, The Capitol Hotel Team

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, and a great room overall
Stayed 3 nights in Jan 2024
Response from The Capitol Hotel Team on 4 Feb 2024
Hi Christian, Thank you for your wonderful review! We're delighted to know that our location, friendly staff, and the quality of our rooms contributed to a great experience for you. We look forward to welcoming you back soon!

10/10 Excellent

Yushi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good location, friendly staff, offers everything meets basic needs, ok size room for 2 adults and 2 kids. Interior is kind of old but clean, narrow hallways and low ceiling
Stayed 2 nights in Jan 2024
Response from The Capitol Hotel on 28 Jan 2024
Hello Yushi, Thank you for your positive review! We're delighted to hear you enjoyed our central location, friendly staff, and that our facilities met your basic needs. We look forward to welcoming you back for another stay in the future!

6/10 Okay

Shivone

Travelled with group
The property was in a great location, however, housekeeping needs to be updated.
Stayed 3 nights in Jan 2024
Response from The Capitol Hotel on 25 Jan 2024
Hello Shivone, Thank you for your feedback! We appreciate your positive comments about our location and we will address the issue to housekeeping to ensure a better experience for our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Raquel Alda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Capitol Hotel on 25 Jan 2024
Hello Raquel, Thank you for the 5 stars! Hope you had enjoyable stay with us and looking forward to welcome you back in the future. Thank you.

10/10 Excellent

HIREN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in Chinatown. Walkable street right out from the hotel. Great hotel for tourists. Enjoyed out 4 day stay. Friendly staff.
Stayed 4 nights in Jan 2024
Response from The Capitol Hotel on 22 Jan 2024
Hello Hiren,Thank you for the review! Glad to hear you had a very well spent 4 days in Sydney and we are part of it. It's wonderful to know that our friendly staff contributed to your positive experience. We look forward to welcoming you back for another enjoyable stay!

8/10 Good

Angela

Liked: Cleanliness, staff & service
Staff were great and the bed was comfy, but there were a few weird quirks - the room had no tissue box (is that normal practice?) and was very oddly designed. Who put the toilet in a corner with a wall in front of it? I had to sit diagonally on the loo! Not sure what the rest of the rooms are like but 306 has a weird AF bathroom
Stayed 2 nights in Jan 2024
Response from The Capitol Hotel on 12 Jan 2024
Hello Angela, Thank you for your feedback. We're pleased to hear you appreciated our staff's efforts and found the bed comfortable. We apologize for the unconventional design for the bathroom in your room; your comments are valuable for our ongoing improvements. We hope you consider staying with us again, and we'll ensure a more seamless experience in the future.

8/10 Good

Tianxi

Liked: Cleanliness, staff & service, amenities
Great service. But the room is really small.
Response from The Capitol Hotel on 11 Jan 2024
Hello Tianxi, Thank you for the review! We are glad to hear that we are able to deliver a great service during your stay! We appreciate your feedback on the room size and will take it into consideration for future improvements. We hope to have the pleasure of welcoming you back to The Capitol Hotel!

10/10 Excellent

Xuguang, Seoul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super nice staff and excellent service
Stayed 3 nights in Dec 2023
Response from The Capitol Hotel on 7 Jan 2024
Hello Xuguang, We are glad to hear that we provided you with great customer service and hope we have the chance to welcome you back!

10/10 Excellent

Nicolas

Stayed 2 nights in Dec 2023
Response from The Capitol Hotel Team on 31 Dec 2023
Hello Nicolas, Thank you for your review!. We hope to welcome you back next time.

10/10 Excellent

Ingrid

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff is most helpful. The rooms are comfortable, excellent shower with great drainage into the floor waste. Asked for and received thinner pillows without delay. No noise from other rooms. Great to be able to stream from my phone to the tv.
Stayed 1 night in Dec 2023
Response from The Capitol Hotel on 28 Dec 2023
Hello Ingrid, Thank you for your amazing review! We're pleased to hear that our staff was helpful, and you enjoyed the comfort of our rooms, excellent shower, and streaming capabilities. Your satisfaction is our priority, and we look forward to hosting you again for another enjoyable stay.

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Great stay! Super affordable right in the centre of the city. Loved the room, the cleanliness, super friendly staff and incredible breakfast!!
Stayed 1 night in Dec 2023
Response from The Capitol Hotel on 26 Dec 2023
Hello Chloe, Thank you for your review! It is amazing to hear you had a great stay with us and we hope to have the opportunity to welcome you back!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location and nice tidy accommodation
Stayed 2 nights in Dec 2023
Response from The Capitol Hotel Team on 24 Dec 2023
Hi Michael,Thank you for your kind words! We're thrilled to hear that you found our location convenient and our accommodation tidy. Looking forward to welcoming you back in the near future!

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from The Capitol Hotel Team on 17 Dec 2023
Hi Nany, Thank you for the review! Hope you had memorable stay with us and hope to have a chance to host you again in the future.

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decor. New and fresh. Clean. Rooms have all you need for a short stay
Stayed 1 night in Dec 2023
Response from The Capitol Hotel on 14 Dec 2023
Hello Ingrid, Thank you for your great feedback! We're delighted that you enjoyed your overall stay us. We look forward to welcome you again.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great value for money with convenient parking next door capped at $30 a day. One bedside lamp couldn’t be plugged in as there was no PowerPoint & couldn’t access free to air tv.
Stayed 2 nights in Dec 2023
Response from The Capitol Hotel Team on 11 Dec 2023
Hi Brian,Thank you for your feedback. We're glad to hear you found great value in your stay and convenient parking. We apologize for the inconvenience with the bedside lamp and TV access. We'll address these issues to improve our guest experience. Looking forward to welcoming you back.

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Capitol Hotel Team on 11 Dec 2023
Hi Jenni, Thank you so much for the perfect rating! We're thrilled you had a 5-star experience with us. Looking forward to welcoming you back soon!

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was very nice.
Response from The Capitol Hotel on 10 Dec 2023
Hello Nicole, Thank you for your feedback! We're thrilled to hear that you found the room very nice. We look forward to welcoming you back for another stay.

8/10 Good

Yuga

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Capitol Hotel Team on 13 Feb 2024
Hi Yuga,Thank you for taking the time to review your stay with us.We hope we are able to host your next stay in Sydney again!Kind regards, The Capitol Hotel

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Superb front desk staff, housekeeping inconsistent
Stayed 5 nights in Dec 2023
Response from The Capitol Hotel on 10 Dec 2023
Dear Guest, Thank you for your feedback! We're pleased you found our front desk staff superb. Your note about housekeeping inconsistency is duly noted, and we'll address it to ensure a more uniform experience. We appreciate your insights and hope to welcome you back for an improved stay.

10/10 Excellent

jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean safe comfortable hotel
Stayed 2 nights in Dec 2023
Response from The Capitol Hotel on 10 Dec 2023
Hello Jennifer, Thank you for your feedback! We're delighted to hear that you found our hotel nice, clean, safe, and comfortable. We look forward to welcome you again.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Capitol Hotel Team on 13 Feb 2024
Hi Gary,Thank you so much for you kind review!We hope we are able to welcome you back to the hotel for another stay in the future.Kind regards,The Capitol Hotel Team

10/10 Excellent

Rikzi Ayron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from The Capitol Hotel on 7 Dec 2023
Hello Rizki, Thank you for the review! Hope you had enjoyable stay with us. Hope to welcome you back for another stay.

8/10 Good

Susan Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean facilities, nice staff
Stayed 3 nights in Dec 2023
Response from The Capitol Hotel on 7 Dec 2023
Hello Susan, Thank you for the review! We are glad to hear that you enjoyed your stay and the staff were nice and accommodating during your stay. Hope to welcome you again for another stay.

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and well appointed. The staff were lovely and friendly. The Hotel was next to light rail stops which made accessing the city very easy. We will definitely stay here again
Stayed 2 nights in Dec 2023
Response from The Capitol Hotel on 7 Dec 2023
Hello Kathryn, Thank you for the lovely feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next stay!

10/10 Excellent

Kasey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I love this hidden gem of a hotel. It's my second stay. The staff are lovely, the rooms are comfy and unique. It's the perfect location for access to the shows and haymarket areas.
Stayed 1 night in Dec 2023
Response from The Capitol Hotel on 7 Dec 2023
Hello Kasey, Thank you for your kind words! We're thrilled to be your hidden gem in the city. It's wonderful to hear that your second stay is as fabulous as your first stay. We can't wait to welcome you for your third stay!

10/10 Excellent

Stephen

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is conveniently located to transport and Darling Harbour precinct. The room was clean with a modern bathroom.
Stayed 2 nights in Nov 2023
Response from The Capitol Hotel on 7 Dec 2023
Hello Stephen, Thank you for your amazing feedback! We're delighted to hear that you found our hotel conveniently located, with clean rooms and modern bathrooms. We hope to welcome you back for another enjoyable stay.

8/10 Good

Peter, Lara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently situated in the Chinatown district. Somewhat noisy at night adjacent to the rumbling light rail in George St.
Stayed 2 nights in Nov 2023
Response from The Capitol Hotel on 29 Nov 2023
Hi Peter, Thank you for your feedback! We're glad you found our hotel convenience. We apologize for any noise disturbances from the nearby light rail during your stay. We hope to welcome you back.

10/10 Excellent

JOHN W

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Capitol Hotel on 29 Nov 2023
Hi John, Thank you for the review! Hope you had memorable stay with us and hope to have a chance to host you again in the future.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Coffee and tea making in the room but no biscuits.
Stayed 1 night in Nov 2023
Response from The Capitol Hotel on 25 Nov 2023
Dear Michael,Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the coffee and tea-making facilities in your room. We hope to welcome you back soon for another enjoyable stay.Best regards.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, tram stop right outside, room was fresh and clean
Stayed 2 nights in Nov 2023
Response from The Capitol Hotel Team on 23 Nov 2023
Dear Pauline,Thank you for choosing to stay with us and for taking the time to share your positive experience. We're delighted to hear that you enjoyed your stay, found the location convenient with the tram stop nearby, and appreciated the fresh and clean room. It was our pleasure to have you, and we look forward to welcoming you back on your next visit.Best Regards,

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and would stay here again
Stayed 3 nights in Nov 2023
Response from The Capitol Hotel Team on 22 Nov 2023
Dear Chris,Thank you for your positive review! We're thrilled to hear that you enjoyed our great location. We would be delighted to welcome you back for another stay in the future. If there's anything specific you loved about your experience, feel free to let us know. Safe travels until we meet again!Best regards,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good little place to stay for s short time, self reliant, doest have in room food, and the water in the shower was hit and miss, but good overall
Stayed 2 nights in Nov 2023
Response from The Capitol Hotel Team on 22 Nov 2023
Dear David,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found our place suitable for your short stay. Your comments about in-room food and water temperature are duly noted, and we'll look into ways to improve these aspects.We appreciate your overall positive impression and hope to welcome you back for an even better experience in the future.Best regards,

4/10 Poor

KERLYN

Travelled with partner
Disliked: Property conditions & facilities
This was a strange girl to stay at but for the price I guess it wasn’t bad. The lobby smelled like garbage or sewer every single day. The room with the king size bed took up the entire room. There was no where to move around or walk other than the two sides of the bed. Breakfast was severely over priced just for pastries. The only bonus was that the light rail is right outside and you’re in the heart of China town with tons of places to eat and shop. It was noisy at night right outside
Stayed 6 nights in Nov 2023
Response from The Capitol Hotel Team on 22 Nov 2023
Dear Kerlyn,Thank you for taking the time to share your feedback. We apologize for any inconveniences you experienced during your stay. We're sorry to hear about the issues with the lobby odor and room layout. Your comments are valuable to us, and we'll address these concerns to enhance the guest experience. We appreciate your positive note about the convenient location and nearby attractions.If you decide to stay with us again, we'll do our best to make your experience more enjoyable.Best regards,