The check-in time on both Hotels.com and another major website I checked is 2:00pm. I arrived just after 2:30pm to find the reception was closed and a sign stating the hours were now 4 to 7pm for check-in, which is far later than anywhere else I've ever stayed. I rang the after hours number a number of times but it either rang out or went to voicemail. I left a message but no-one called me back. I wasn't able to check in until around 3:55pm. I had been planning to go bushwalking before meeting with a friend so had to cut this short. The person at the reception was apologetic. On a positive note, apart from the check-in issue, I was pleased with the room I stayed in and it was a bit better than I was expecting, given it is backpacker accommodation. The premises are very close to Katoomba station.