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Reviews of Banksia Motel

2.5 out of 5
Banksia Motel
966 Hume Highway, Bass Hill, NSW

Reviews

6.6
Rating 10 - Excellent. 9 out of 38 reviews" "
Rating 8 - Good. 10 out of 38 reviews" "
Rating 6 - Okay. 9 out of 38 reviews" "
Rating 4 - Poor. 4 out of 38 reviews" "
Rating 2 - Terrible. 6 out of 38 reviews" "

6.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Chirag

Stayed 1 night in Dec 2021

10/10 Excellent

Mohamad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean when we entered at first we were shocked at how nice and neat the room was taken care of a lot
Stayed 1 night in Dec 2021
Response from Jo on 20 Dec 2021
Thank you Mohamad for your Review and feed back We like to make sure that our Guests are happy with there Room, we take pride in making sure that our Rooms are clean and comfortable for our Guest stay. we look forward to you staying with us again

10/10 Excellent

Beryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I booked the property online for my 85 yr old ex mother inlaw due to a family crisis as i am too far away to assist ..i called and cinfirmed my booking and explained the situation and ..the staff assured me they would look after my mither inlaw .my mother inlaw called me later and said the staff had taken very good care of her and she felt very special and taken care of ..i called the motel back after and thanked them ..they had put her in their best room ,bought her cold watter bottle , tea,coffe and jug of milk and carried yer bags in ,set up tv etc for her ..i am very grateful for the kindness in a difficult time and for the humanity ..thank you so much ..your kindness wont be forgotten
Stayed 1 night in Oct 2021
Response from Jo on 13 Oct 2021
We would just like to Thank You for staying with us. we were more than happy to make your stay with us comfortable, it is our job to do this, the main thing is that your stay here was relaxing. Thank you again for choosing Banksia Motel

4/10 Poor

Hamed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Private issues
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Reasonable price for a long weekemd where everywhere was either fully booked or way too expensive. Heater too loud and wasnt heating the room. Switched off by itself and there were no blankets. So it was freezing cold
Stayed 1 night in Jun 2021
Response from Jo on 14 June 2021
Sorry if you were uncomfortable if you could mention the room we can see to getting air con repaired. We have extra Blankets, just needed to bring to our attention.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Over all it's not that great but not too bad very clean no wi-fi and it's a bit old need upgrade facilities
Stayed 4 nights in Mar 2021

8/10 Good

Regular, Sydney

Liked: Cleanliness, staff & service
It’s a budget motel but the management make it feel so much more.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2020

8/10 Good

Desnee, Bowning

Travelled with partner
Liked: Staff & service, property conditions & facilities
Rooms were a bit dated but very clean. The staff were more than helpful.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 3 nights in Feb 2020
Response from Michael on 27 Feb 2020
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick pleasant check in, room good for the price.
Stayed 1 night in Feb 2020
Response from Michael on 15 Feb 2020
Thank you for your review We hope to see you again

8/10 Good

Linda

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2019
Response from jo on 1 Jan 2020
Thank you for your score look forward to you staying with us again

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2019
Response from jo on 1 Jan 2020
Thank you for staying with us, see you again in the future

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older style motel so there are some superficial structural issues. Motel was very clean and awseome for what you want if you just want a place to lay your head. Jo and Micheal were very very friendly and professional.
Stayed 2 nights in Oct 2019
Response from Jo on 24 Oct 2019
Thank you for your feed back, we Thank you for choosing to stay with us, and look for to you staying again in the future

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
You get what you pay for I suppose, rooms were ok but there was at least 6 different types of hair all over the bathroom - blonde and dark pubes, long red, blonde and dark hair. There was deadset clumps of hair on the walls and floor of the shower!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Jo on 24 Oct 2019
Thank you for your Rating we appreciate it Thank you for staying with us

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable and the lady at the reception so thoughtful
Stayed 1 night in Oct 2019
Response from Jo on 17 Oct 2019
thank you for your Review, it was our pleasure to make you Comfortable on your stay with us. We look forward to accommodating you again in the future

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mamager Jo was nice and plesant and could not do enough for you the family room has recently bern renovated and was nice and toomy for a family of up to 4 kids we has 2 children and was grear
Stayed 4 nights in Oct 2019
Response from Jo on 9 Oct 2019
Thank you for your review, We are pleased you enjoyed your stay with us, and found the Family room to be large enough to suite your stay. We do our best to make our Guest Happy and Comfortable, we look forward to seeing you again in the future. Thank you again

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Jo on 9 Oct 2019
Thank you for your Rating. We look forward to you staying with us in the future

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked last minute and the room we booked was not available. Not very clean.
Stayed 1 night in Aug 2019
Response from Jo on 23 Aug 2019
We showed the Family Room which was booked by the Guest and the response was not enough beds. So showed the Triple Room with 3 Beds and a Room with Queen Bed and a Single Bed and the Guest was Happy to take them Both as everyone had there own Bed. The Rooms were checked before guest entered the Room and they were both Clean. The Guest got 2 Rooms for the Price of one. We are sorry the Guest felt that the Room was not Clean, Hope they come again and we can accommodate with the Renovated Family Room which sleeps 6 Persons

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
Friendly staff Value for money Room met our needs Kebab shop next door was awesome as recommended by motel staff
Stayed 1 night in Jul 2019
Response from Jo and Michael on 18 July 2019
Thank you for your Review Hope to see you again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Michael on 29 May 2019
We thank you for your review and we hope to see you again in the future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from Michael on 11 May 2019
We thank you for your review and we hope to see you again in the future

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019
Response from Michael on 29 May 2019
We thank you for your review and we hope to see you again in the future

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
the bed was realing overall the room was very neat but not happy with the bed as it realing
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet and bedspread were filthy. Broken radio etc.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Yeah it was OK i would stay there again it was close to everything i was there for
Stayed 2 nights in Dec 2018
Response from jo on 30 Jan 2019
Thank you for your Review. Thank you for staying with us

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2019
Response from jo on 30 Jan 2019
Thank you for your Score, We look forward to you Staying with us again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Jo on 30 Jan 2019
Thank you for Staying with us, we look forward to your next stay with us

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Jo on 30 Jan 2019
Thank you for your score. We look forward to you staying with us again in the future

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!! Ignore Negative Reviews Try It!!
Great!! (It's A Motel), Value For Money, Comfy, Clean, Quiet, Owner @ Reception Friendly, Fantastic & Helpful. No Hidden Fees, Free Wifi, Parking. Ignore Negative Reviews Experience It For Yourself First.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Sarah on 1 Nov 2018
Thank you for your feedback! We look forward to welcoming you back.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
OMG
We had picked this hotel as it was close to our nephew's house who was hosting a special celebration. After reading some of the reviews before we left I was worried, and probably good reason. Check in happened behind a glass divider, the gentlemen was very friendly. We arrived in our room which had a funky smell and vey cold. We come from a cold climate, but this was colder than usual. We tried to turn on the heater, but wouldn't turn on. Only cause my husband is 6' 6" that he could see above the cuboard and noticed it wasn't even plugged in. We had one blanket for 3 people, even with the heater set on 30°C it was very cold. Then the surprise we found in the blanket the next morning was a condom wrapper. We packed up and left as soon as we could....agreeing not to talk about it again.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from The Banksia Motel on 12 Dec 2018
We have completed an internal investigation in response to this review. As a result of the investigation, we know that on arrival this customer asked and was able to view the room before checking in. They had a good look around and they were satisfied that the room was to their liking. This guest stayed for a night and then approached our manager stating their plans had changed. They were asked if everything with the room was okay and they gave no indication otherwise, only that their plans had changed. Our linen is not white, it is a beige colour. We guarantee that all our linens are laundered to the highest standards and replaced frequently. Our housekeeping staff take pride in their work and should any concerns regarding the cleanliness of the room being made known at the time of the stay, we would have done everything in our power to ensure our customer's needs were met.

2/10 Terrible

Verified traveller

Liked: Staff & service
Noisy neighbours and no hot water
Really poor experience. Noisy neighbours partying at 1am, leaving rubbish strewn outside all the rooms. No hot water and very questionable characters lurking around the rooms. Felt very unsafe as a female traveller. On the plus side, the owner/reception staff was absolutely lovely (not his fault) but I would never stay again
Stayed 1 night in Apr 2018
Response from Banksia Motel on 11 Apr 2018
Thank you for leaving a review, this enables us to constantly improve our property. We have given our staff your feedback regarding the noise and rubbish around the rooms. We apologize that you had no hot water, was this reported to our duty manager? Could you please let me know which room you stayed in so that the plumbing can be checked?

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filth
Health department should knock that place down gross gross showered with thongs on and used my clothes to dry myself instead of the disease looking towels
Stayed 1 night in Apr 2018
Response from Banksia Motel on 10 Apr 2018
Your review is of a high concern to us. Please let us know which room you stayed in so that we may address these issues with our staff. Were any of your concerns brought to the attention of our duty manager?

6/10 Okay

Cai-Ming

Stayed 3 nights in Apr 2019
Response from Michael on 11 May 2019
We thank you for your review and we hope to see you again in the future