Outdoor pool, pool umbrellas, pool loungers

Reviews of The Star Grand Hotel and Residences Sydney

5 out of 5
The Star Grand Hotel and Residences Sydney
80 Pyrmont Street, Pyrmont, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 671 out of 1002 reviews" "
Rating 8 - Good. 167 out of 1002 reviews" "
Rating 6 - Okay. 85 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kylie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the front desk was amazing. Room upgrade was exceptional. Overall, it was an amazing, luxurious experience! Thank you so much

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
y
Stayed 1 night in Mar 2024
Response from Georges Matar , Assistant Front Office Manager on 16 Mar 2024
Dear PeterThank you for choosing to stay with us here at The Star Grand Hotel and Residences.Thank you for providing your helpful feedback, we will make sure that your feedback will be passed to the team. It is wonderful to hear you enjoyed your experience at The Star Grand and we very much look forward to welcoming you back again soon.

10/10 Excellent

Hollie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best stay for our 10 year anniversary. Merry made check in a breeze and even gave us a very generous room upgrade which made the night even more special. Thank you Merry & the team at the Star for giving two very tired parents a night to remember!
Stayed 1 night in Mar 2024
Response from Georges Matar , Assistant Front Office Manager on 16 Mar 2024
Dear Hollie,Thank you for choosing to stay with us here at The Star Grand Hotel and Residences.Thank you for providing your helpful feedback, we will make sure that your feedback will be passed to the team. It is wonderful to hear you enjoyed your experience at The Star Grand and we very much look forward to welcoming you back again soon.

10/10 Excellent

nathan

Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and lovely spacious rooms.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Georges Matar , Assistant Front Office Manager on 16 Mar 2024
Dear John,Thank you for taking the time and provide a 5-star review.We are delighted to hear about your wonderful experience with us and appreciate your team recognition for their hard work. Your feedback will be pass to the team.Looking forward to seeing you in the near future

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large comfy beds ensure a great night sleep! Service staff are brilliant and attentive to guests needs.
Stayed 5 nights in Feb 2024

6/10 Okay

amanda

Travelled with group
Liked: Cleanliness, staff & service
Hotel was average. Shower head broke during our stay and they did attend to it swiftly.
Stayed 4 nights in Feb 2024

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in staff amazing great fantastic harbour view great weekend
Stayed 2 nights in Feb 2024

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

darrin

Liked: Amenities
Best upgrade Fantastic room
Stayed 1 night in Feb 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Chloe

Stayed 5 nights in Jan 2024

6/10 Okay

Orianna

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Min

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really good experience with the star.
Stayed 4 nights in Jan 2024

10/10 Excellent

Brooke

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Dann

Stayed 1 night in Jan 2024

10/10 Excellent

Zhu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Dec 2023

8/10 Good

lotto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Dominique

Travelled with partner
Liked: Cleanliness, staff & service
Honestly felt kind of let down by the experience at The Star. Firstly upon check in our room was not ready which was fine as we were early. Were told we would receive a text when it was ready. Never got a text so headed back after a couple of hours to ask. Was told that I would need to line up in the check in line that was 30-40 people deep just to ask the question. When I said that I’d already done that once and wasn’t keen to spend an hour in a line to ask a question I was told that the room was in fact ready. The room at first glance was lovely. Opened the window to what should have been an amazing view of the city/bridge only to see that the glass was so filthy that we could hardly see anything. Other things that were below par in terms of the room were that the glasses in our bathroom had the sanitary cover over them but when we actually picked them up one had water in it and lip marks on the side. Really gross. The other glasses in the room that we used were never changed in the three days we were there. Breakfast at the Harvest Buffet was ok but not the standard of a five star hotel by any stretch. Coffee from self serve machine. Paper cups for juice. You are not seated by a host, just told to go find your own table which is a feat in itself trying to work out if a table is free or not or finding one that didn’t have someone’s leftovers still on it. Food was just ok. The place is charging a premium price but unfortunately not delivering a premium product.
Stayed 3 nights in Jan 2024

10/10 Excellent

Anabel, Wetherill Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always book a room here at the Star whenever we watch a play at the Lyric Theatre. It is very conveniently connected to the hotel. The hotel also has its own Metro rail station which can connect you to pretty much anywhere in the Sydney CBD. Plenty of dining options within the hotel as well. Plenty of restaurant to choose from and there’s also a mini food court for the general public. It gets a bit crowded later in the day, till later in the night when the Casino is in full throttle. You can also easily walk around the darling harbour and pyrmont area.
Stayed 3 nights in Dec 2023

2/10 Terrible

Aneeta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s not worth money They gave me dirty plates . They was so much dusty in the room I told the manager and he didn’t help at all he was rude to me it’s horrible
Stayed 2 nights in Dec 2023
Response from Georges Matar , Assistant Front Office Manager on 5 Jan 2024
Thank you for taking the time to share your experience during your recent stay at our hotel. We truly appreciate your feedback and are deeply sorry for the inconveniences you encountered, Your observations regarding our customer service are invaluable to us. We genuinely regret that we did not meet your expectations in this regard. We are dedicated to providing exceptional service to all our guests, and your feedback will serve as a catalyst for improvements within our team. Rest assured, we are taking your comments seriously and will use them to enhance the experience we provide to our valued guests.Once again, please accept our apologies for the inconvenience you faced. We are grateful for your candid feedback, as it helps us to continually improve and ensure that all our guests have a pleasant and comfortable stay. Your comments will not go unheard, and we hope you will give us another chance to exceed your expectations in the future.Warm regards,

10/10 Excellent

shanul

Stayed 1 night in Dec 2023

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Narelle

Stayed 1 night in Dec 2023

8/10 Good

Mimi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely place to stay but checking in was a nightma
Check in was terrible
Stayed 1 night in Dec 2023
Response from Georges Matar , Assistant Front Office Manager on 5 Jan 2024
Thank you for taking the time to share your experience during your recent stay at our hotel. We truly appreciate your feedback and are deeply sorry for the inconveniences you encountered, Your observations regarding our customer service are invaluable to us. We genuinely regret that we did not meet your expectations in this regard. We are dedicated to providing exceptional service to all our guests, and your feedback will serve as a catalyst for improvements within our team. Rest assured, we are taking your comments seriously and will use them to enhance the experience we provide to our valued guests.Once again, please accept our apologies for the inconvenience you faced. We are grateful for your candid feedback, as it helps us to continually improve and ensure that all our guests have a pleasant and comfortable stay. Your comments will not go unheard, and we hope you will give us another chance to exceed your expectations in the future.Warm regards,

10/10 Excellent

Gabrielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property, and looking forward to my next stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Alice

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It's the second time we've stayed here and the main pool was closed. They should do maintenance when it' winter - not summer. We have to go to the Darline Pool instead but that pool has ground that burns your feet on a hot day. We had to make sure the baby didn't crawl into a sunny park of the pool area or she would have been crying form how hot the floor was. Grateful if the Star could put a notice on their webpage if the pool is unavailable. It's the main reason we stay at the Star Grand so we would have picked different dates if we knew it was closed.
Stayed 3 nights in Dec 2023

6/10 Okay

Melissa

Liked: Staff & service, amenities
Always great but seems to be in a state of disrepair. Not quite as clean starting to look a little worse for wear
Stayed 2 nights in Dec 2023
Response from Georges Matar , Assistant Front Office Manager on 5 Jan 2024
Thank you for taking the time to share your experience during your recent stay at our hotel. We truly appreciate your feedback and are deeply sorry for the inconveniences you encountered, Your observations regarding our customer service are invaluable to us. We genuinely regret that we did not meet your expectations in this regard. We are dedicated to providing exceptional service to all our guests, and your feedback will serve as a catalyst for improvements within our team. Rest assured, we are taking your comments seriously and will use them to enhance the experience we provide to our valued guests.Once again, please accept our apologies for the inconvenience you faced. We are grateful for your candid feedback, as it helps us to continually improve and ensure that all our guests have a pleasant and comfortable stay. Your comments will not go unheard, and we hope you will give us another chance to exceed your expectations in the future.Warm regards,

8/10 Good

kyle

Travelled with group
Liked: Amenities
Disliked: Cleanliness
I had cockroaches in my room. When I notified the staff, they just apologised... What? No compensation or an effort to make things better.
Stayed 2 nights in Dec 2023
Response from Georges Matar , Assistant Front Office Manager on 5 Jan 2024
Thank you for taking the time to share your experience during your recent stay at our hotel. We truly appreciate your feedback and are deeply sorry for the inconveniences you encountered, Your observations regarding our customer service are invaluable to us. We genuinely regret that we did not meet your expectations in this regard. We are dedicated to providing exceptional service to all our guests, and your feedback will serve as a catalyst for improvements within our team. Rest assured, we are taking your comments seriously and will use them to enhance the experience we provide to our valued guests.Once again, please accept our apologies for the inconvenience you faced. We are grateful for your candid feedback, as it helps us to continually improve and ensure that all our guests have a pleasant and comfortable stay. Your comments will not go unheard, and we hope you will give us another chance to exceed your expectations in the future.Warm regards,

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Suzana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious & well presented 2 bedroom apartment
Stayed 1 night in Dec 2023

8/10 Good

Concetto

Liked: Amenities
The lounge smelled of mould, like it was very old and needed to be replaced
Stayed 2 nights in Dec 2023
Response from Georges Matar , Assistant Front Office Manager on 5 Jan 2024
Thank you for taking the time to share your experience during your recent stay at our hotel. We truly appreciate your feedback and are deeply sorry for the inconveniences you encountered, Your observations regarding our customer service are invaluable to us. We genuinely regret that we did not meet your expectations in this regard. We are dedicated to providing exceptional service to all our guests, and your feedback will serve as a catalyst for improvements within our team. Rest assured, we are taking your comments seriously and will use them to enhance the experience we provide to our valued guests.Once again, please accept our apologies for the inconvenience you faced. We are grateful for your candid feedback, as it helps us to continually improve and ensure that all our guests have a pleasant and comfortable stay. Your comments will not go unheard, and we hope you will give us another chance to exceed your expectations in the future.Warm regards,

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved every aspect of our stay absolutely beautiful it’s been a while since we’ve been here but definitely not disappointed.
Stayed 1 night in Dec 2023

10/10 Excellent

Craig

Stayed 1 night in Dec 2023

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nattalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and good customer service
Stayed 1 night in Dec 2023

8/10 Good

Nerida

Liked: Cleanliness, property conditions & facilities
Room was nice but the check in experience was terrible and not what is expected from a venue like this
Stayed 1 night in Dec 2023
Response from Georges Matar , Assistant Front Office Manager on 5 Dec 2023
Dear Scott,Thank you for taking the time to provide your feedback.I want to extend our sincere apologies for the disappointing experience you had during your Check in. our feedback is important to us, and we take your concerns seriously. I am truly sorry for your experience at the check in, and would appreciate if you could let us know more about it by emailing us to: starassistantmanagers@star.com.auWe are sorry to hear that we did not meet your expectations in this stay. Once again, I apologise for the inconvenience you experienced during your stay. We value your input and hope to have the opportunity to regain your trust in the future.

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
staff were great. the room was disappointing.
Stayed 2 nights in Dec 2023
Response from Georges Matar , Assistant Front Office Manager on 5 Dec 2023
Dear Mark,Thank you for taking the time to provide your feedback.I want to extend my sincerest apologies for the disappointing experienced during your recent stay with us. our feedback is important to us, and we take your concerns seriously. Kindly provide us with further details by email to: starassistantmanagers@star.com.au We are sorry to hear that we did not meet your expectations in this stay. Once again,we apologise for the inconvenience you experienced during your stay. We value your input and hope to have the opportunity to regain your trust in the future.

8/10 Good

Scott, Barden Ridge

Travelled with partner
Liked: Cleanliness, staff & service
We had a King size bed with queen size sheets, the vanity taps were loose and moved in a way that they are not supposed to and the nozzle was too long for the width of the vanity basin which made them impractical.
Stayed 1 night in Nov 2023

6/10 Okay

Justin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Noisy room directly opposite staff laundry room. In the morning door left ajar and staff having a wonderful time talking, could hear every conversation. Not an ideal way to wake up. Room also near the lifts so you can hear the ding of the lift arriving all night.
Stayed 1 night in Nov 2023

10/10 Excellent

Helmut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I had to work whilst on Holidays I found the Queen room with separate office a godsend, I would highly recommend staying at the Star (Better than Crown in many ways)
Stayed 3 nights in Nov 2023

10/10 Excellent

Bev

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and tidy room; Friendly and accommodating staff; Walking distance to all amenities
Stayed 1 night in Nov 2023

8/10 Good

Yunus

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Nov 2023

8/10 Good

leanne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the room to suite upgrade. Unfortunately our trip was only an overnight stay so we weren’t able to enjoy all the available facilities, but will definitely return in the future. Breakfast at the Harvest buffet, was nice, but after reading other reviews, my expectations were much higher, than the reality. My 4 stars is probably a bit harsh. Let’s say 4.7 It was a really good stay, but breakfast was a little bit of a let down.
Stayed 1 night in Nov 2023

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Nov 2023

8/10 Good

Timothy Williams

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good not Great.
Had a few issues with our room and housekeeping, but otherwise an enjoyable stay.
Stayed 7 nights in Nov 2023