Property entrance

Reviews of Arena Hotel

3 out of 5
Arena Hotel
97 Hume Highway, Greenacre, NSW

Reviews

6.8
Rating 10 - Excellent. 114 out of 668 reviews" "
Rating 8 - Good. 235 out of 668 reviews" "
Rating 6 - Okay. 176 out of 668 reviews" "
Rating 4 - Poor. 82 out of 668 reviews" "
Rating 2 - Terrible. 61 out of 668 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Cassidy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I mean it’s sleepable and cheep
Stayed 1 night in Mar 2024
Response from Team Arena on 9 Mar 2024
Hi Cassidy, Thank you very much for taking the time to leave us a review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We have taken your feedback on board and we will strive to make improvements accordingly.Best reagrds,

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Arena on 9 Mar 2024
Hi Anthony, Thank you for the wonderful rating! We're delighted you had an exceptional experience at Arena Hotel. Looking forward to welcoming you back!Kind regards,

8/10 Good

Phillip

Travelled with partner
Liked: Staff & service
Our flight to Melbourne was cancelled, so we looked for an inexpensive hotel in the suburbs. This is more of a motel, with small rooms. They did have laundry though and the bed was quite comfortable despite the small room. A bus stop was nearby and allowed us to travel over to Burwood for great food. Not bad for the price if you're in a pinch.
Stayed 4 nights in Nov 2023
Response from Team Arena on 5 Dec 2023
Hi Phillip,Thank you for taking the time to share your feedback with us. We're pleased to hear that despite the unexpected change in your travel plans, you found our hotel to be a convenient choice during your stay in the suburbs of Sydney.We appreciate your understanding regarding the room size, as we do operate as a small hotel with cozy accommodations. It's great to know that the bed provided you with a comfortable night's rest, and we're glad our laundry facilities were of use to you.It's wonderful that you were able to explore the local area easily with the nearby bus stop, and that it allowed you to venture over to Burwood for some great food. We always strive to offer value for money, and we're pleased that you found our hotel to be a reasonable option in a pinch.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, perhaps under more favorable travel circumstances.Safe travels!Best regards,

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always been a good stay. Local to the shops and not far to qudos bank arena.
Stayed 1 night in Dec 2023
Response from Team Arena on 5 Dec 2023
Hi Amy,Thank you so much for taking the time to share your wonderful review! We're delighted to hear that you had a consistently good stay with us. It's fantastic to know that our hotel's location, proximate to local shops, and its convenient distance to Qudos Bank Arena, added to the overall enjoyment of your visit.Our team strives to provide a memorable experience, and your positive feedback is truly appreciated. We look forward to welcoming you back for another exceptional stay whenever your travels bring you to the area.Warm regards,

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking and easily accessible.
Stayed 1 night in Dec 2023
Response from Team Arena on 5 Dec 2023
Hi Allan,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your stay at our 5-star hotel and that the complimentary parking added to the overall convenience of your experience. Ensuring our guests have easy accessibility is a top priority, and we're delighted to know that it contributed to your positive impression.We appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything specific you'd like to highlight or suggest for improvement, please feel free to share—we always strive to exceed our guests' expectations.Thank you once again for choosing our hotel, and we look forward to hosting you again soon!Best regards,

4/10 Poor

Graham

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
👎👎👎
Stayed 2 nights in Nov 2023

2/10 Terrible

Nancy, Ravenhall

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms, sheets had what looked like blood on them. Rooms smelled like cigarette smoke, Traffic noise. Additional charges to park a vehicle. Terrible service. I don’t think the cockroaches would even live here for free.
Stayed 6 nights in Nov 2023
Response from Sean on 28 Nov 2023
Hi Nancy,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the challenges you encountered during your visit, and we truly appreciate your honesty, such a champion! We take all guest feedback seriously as it helps us identify areas for improvement.We are deeply sorry to hear about the cleanliness issues you experienced in your room, as well as the condition of the sheets. This is not the standard we strive to uphold, and we assure you that we are investigating and addressing these concerns with our housekeeping team to prevent similar incidents in the future.Regarding the smell of cigarette smoke from outside the building, we understand how unpleasant this can be for non-smoking guests, and we do take steps to enforce our non-smoking policy more diligently. In regards to traffic noise you can always request for a quiet room facing away from the highway – subject to availability. Unfortunately, we do try our best to reduce noise from the highway as much as possible, however, as we are located right next to a major highway in NSW some road noises are beyond our control. If you see our parking policy which is both available online and clearly visible at the hotel reception. Car parking is free of charge for standard sized vehicles (one parking space per room). Parking fees apply for guests needing more than one parking space, such as (but not limited to) vehicles with trailers, buses, or trucks. Cockroaches are a banned guest at the hotel, they do try to squat on the property when weather gets warm and humid, however, our pest control measures are always reinforced with regular pest control services.Please accept our sincere apologies for falling short of your expectations. When reserving a room at any accommodation I suggest you always have a read through the hotel and your reservations policy, especially in regards to parking when your staff are driving three 16 tonnes trucks and are planning to park in a standard sized parking space for passenger vehicles. Thank you for bringing these matters to our attention, and we appreciate your understanding as we work diligently to address these issues.

8/10 Good

Kokie

Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Thanks you for having reasonable prices and welcoming pets. We also loved your free parking area. Great access and easy to find. The breakfast area was very welcoming and convenient as well. The only part of our stay that we ask your team to improve on is the cleanliness of the rooms. We would recommend your hotel and yes we would stay again. Thanks
Stayed 2 nights in Nov 2023
Response from Team Arena on 28 Nov 2023
Hi Kokie,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and appreciated our reasonable prices, pet-friendly policy, and complimentary parking. It is wonderful to know that you found our location easily accessible and that the breakfast area added to the overall convenience of your visit.We sincerely appreciate your constructive feedback regarding the cleanliness of the rooms. Rest assured, we take your comments seriously and will work diligently with our housekeeping team to address this matter and make necessary improvements. Your insights are invaluable as we strive to enhance the overall experience for our guests.We are grateful for your recommendation and are thrilled to hear that you would consider staying with us again. We look forward to the opportunity of welcoming you back and ensuring a flawless experience on your next visit.Thank you once again for choosing to stay with us, and we truly appreciate your valuable feedback.

4/10 Poor

Carly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Team Arena on 5 Dec 2023
Hi Carly,Thank you for taking the time to share your feedback with us. We appreciate your decision to stay at our hotel and sincerely apologize for any aspects of your experience that may not have met your expectations.Your feedback is important to us, and we would love to learn more about your specific concerns to help us improve. If there are any particular areas where you feel we fell short, please don't hesitate to reach out to our team or share additional details so that we can address them promptly.We genuinely value your perspective, and we hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.Thank you for choosing our hotel.Best regards,

6/10 Okay

Samantha

Business traveller
Meh
Stayed 1 night in Nov 2023
Response from Team Arena on 24 Nov 2023
Hi Samantha, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Kind regards,

10/10 Excellent

martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team Arena on 18 Nov 2023
Hi Martin, Thank you for the perfect rating! We're delighted you had an exceptional experience at Arena Hotel. Looking forward to welcoming you back!

8/10 Good

Pravin

Liked: Cleanliness, staff & service, property conditions & facilities
All good but prefers to stay on quiet side
Stayed 1 night in Oct 2023
Response from Team Arena on 4 Nov 2023
Thank you so much for taking the time to post a review, Pravin!We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.I suggest you send a reservation request with your preferred room location e.g. a room facing away from the highway or a quite room. We try our best to accommodate for guest requests to the best of our ability. We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

8/10 Good

Simon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic room to sleep in, tonnes of parking, no hassle no fuss
Stayed 3 nights in Oct 2023
Response from Team Arena on 20 Oct 2023
Thank you so much for taking the time to post a review, Simon!We are so happy to hear that you enjoyed your stay with us, and that the facilities the hotel provided were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

4/10 Poor

Selma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Team Arena on 7 Oct 2023
Hi Selma, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Kind regards,

6/10 Okay

Maryanne

Travelled with family
It was quite good but air con was noisy.
Stayed 2 nights in Sep 2023
Response from Team Arena on 6 Oct 2023
Hi Maryanne,Thank you for staying at Arena Hotel, & for taking the time to leave us a review. We are delighted to know that we have met your expectations of the hotel. However, i'm sorry to hear that your stay was not a perfect experience due to a noisy a/c. Since then, we have had our maintenance team carry out routine a/c maintenace in the room you have stay in to help reduce the noise issue. I do apologies for the inconvenience. We hope you see you again, in the near future. Kind Regards,

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here many times.
Stayed 1 night in Sep 2023
Response from Team Arena on 19 Sept 2023
We are so happy to hear that you enjoyed your stay with us, & appreciate your continuous loyalty to the hotel. We work really hard to give our guests the best experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

2/10 Terrible

Jeannie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dear Arena Hotel Management, I hope this email finds you well. I am writing to express my deep disappointment and concern regarding the conditions of the Room 118 during my recent stay at Arena Hotel, from 16/09/23-17/09/23. I have attached pictures to this email to provide a visual representation of the issues I encountered. To say that I was appalled by the state of the room would be an understatement. The pictures will illustrate the following major issues: Hygiene: The room was not properly cleaned. I found empty bottles, a disused curdled milk bottle, and the bathroom was particularly unclean, with visible stains and grime. Maintenance: Several items in the room were in a state of disrepair. The shower curtain was mouldy and brown, the carpets were filthy and stained with cigarette burns in places, and the furniture showed signs of wear and tear. Safety Concerns: Some of the electrical outlets appeared to be outdated were loose. This is a serious safety hazard that should not be overlooked. Unpleasant Odors: The room had an unpleasant, musty odor that persisted throughout my stay. I must emphasize that this experience was far from what I expected from my stay, and not only marred my trip but also left a lasting negative impression. I believe that the quality of service your establishment is not indicative of your usual standards. I kindly request that you investigate this matter promptly and take the necessary actions to rectify these issues. Regards, Jeannie Smith
Stayed 1 night in Sep 2023
Response from Team Arena on 19 Sept 2023
Hi Jeannie, Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. I can see that you have been in contact with hotel management to discuss your experience in more detail.We take great pride in the service our hotel provides, and are always looking for ways to improve those services, identify training opportunities, and provide an excellent guest experience. Please refer to the ongoing email correspondences with hotel management in regards to your matter.Yours Sincerely, Arena Hotel Reservations.

6/10 Okay

Wayne

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cheap and easy to get to. Highway noise is bad, windows shut out some of you close them really tight.
Stayed 3 nights in Sep 2023
Response from Shou I. on 20 Sept 2023
Hi Wayne, Thanks for sharing your feedback. We appreciate your kind comments about our affordable prices and guest convenience. We suggest when making a reservation to request for room facing away from the highway, rooms are much much quieter.We hope to see you in the near future.

10/10 Excellent

Ahmad

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel anyone can stay. We had such an amazing experience by just walking in. Staff are really nice and friendly. Cleaning staff are so sweet. Room is the best. We got two rooms. The smell is beautiful as you walk into the building. I recommend you to stay here. As we’re staying long term. They offered us cheaper deals. Overall everyone is so nice and kind.
Stayed 7 nights in Sep 2023
Response from Team Arena on 19 Sept 2023
Hi Ahmad, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Arena Hotel. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

6/10 Okay

Karthik

Travelled with family and small children
Disliked: Amenities
Good for a overnight stay. Good part is Ample space for Parking
Stayed 1 night in Sep 2023
Response from Team Arena on 19 Sept 2023
Hi Karthik, Thank you for choosing our Arena Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations & the facilities available. Our hotel aims to provide an excellent experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Miro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Shou I. on 3 Sept 2023
Hi Miro, Thanks so much for sharing your experience with us. We hope to see you again soon.

2/10 Terrible

Khaled El Kassar

Stayed 3 nights in Aug 2023
Response from Shou I. on 28 Aug 2023
Dear Khaled, thank you for sharing feedback on your stay at Arena Hotel. I’m sorry to hear that your stay at our hotel could not satisfy you. Our housekeeping team is responsible for cleaning all rooms & reporting the conditions of the room after checking out - any damages that may have occurred during a guests stay. Unfortunately, customers do tend to show frustration & aggression towards staff when they are informed about paying for damaged hotel property. While we always try to meet at a common ground with guests, we do not tolerate guest misconduct & aggression towards staff at the hotel. Depending on the breach in hotel policy & the severity of the issue, a guest maybe banned from making any future reservations. I want to reassure you that your experience is not typical of what our guests receive unless of a guest misconduct, & we are taking your review very seriously. Kind regards, Team Arena.

6/10 Okay

Jodi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The shower head in my room was broken. Bed's shouldn't be on wheels
Stayed 1 night in Aug 2023
Response from Shou I. on 25 Aug 2023
Hi Jodi, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. I am very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. I have taken your feedback on board, and we will strive to make improvements accordingly. Kind regards, Team Arena.

10/10 Excellent

Narelle

Stayed 1 night in Aug 2023
Response from Team Arena on 19 Aug 2023
Thank you so much for taking the time to post a review, Narelle!We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

2/10 Terrible

Shalendra

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very disappointing with cleanliness of the room we stayed in there was cockroaches everywhere my children were really traumatised by this for a very long time.
Response from Shou I. on 26 July 2023
Hi Shalendra, Thank you very much for taking the time to leave us a review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are very sorry to hear that you didn’t have a great experience in our hotel – one of our goals are to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board and appropriate departments have been spoken to, we will strive to make improvements accordingly. Pest control at the hotel is undertaken every quarter, as required. Unfortunately, due to weather such as rain or cold temperatures we may see one or two insects seeking warmer environments within the building. While these are rare occurrences, we do apologize for any inconvenience caused. With much appreciation,Shou I. Arena Hotel Reservations Team.

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Eaay check in. Friendly staff. Clean and secure room. Very happy
Stayed 2 nights in Jun 2023
Response from Sean on 4 July 2023
Hi Rodney, On behalf of our entire staff we would like to thank you for choosing to stay at Arena Hotel. We thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Shou I. on 26 June 2023
Thank you so much for taking the time to post a review, Gavin.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!Team Arena.

8/10 Good

Anne

Stayed 1 night in Jun 2023
Response from Shou I. on 26 July 2023
Thanks so much for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable and clean. Check in was easy and quick. Only issue i had was Wifi was poor in my room but seemed ok elsewhere l So may just have been an anomaly where i was but not a huge issue
Stayed 3 nights in Jun 2023
Response from Shou I. on 26 June 2023
We appreciate the time you've taken to post a review, Rodney!We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We do apologize for the poor Wi-Fi connection, from time to time when everyone is using the Wi-Fi simultaneously the connection does tend to slow down or prioritize connection to certain routers. We’d love to welcome you back soon, so don’t be a stranger. Thanks again!Team Arena.

8/10 Good

Sharon

Liked: Staff & service
Good value.
Stayed 2 nights in Jun 2023
Response from Shou I. on 26 June 2023
Thank you for staying at Arena Hotel and for taking the time to share your experience with us.We're delighted to know that both staff and the rooms have met expectations. We hope to have the chance to welcome you again!Team Arena.

6/10 Okay

Kurt

Business traveller
It was practical and suited my short stay
Stayed 1 night in May 2023
Response from Sean on 3 May 2023
Hi Kurt, Thank you for taking the time to post a review of our property. We are so happy to hear that we were able to meet your expectations.We look forward to welcoming you again!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Shou I. on 1 May 2023
Hi Karen, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Arena Hotel. Our goal is always to meet & exceed guest expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Hope to see you again, in the near future. Team Arena Hotel

10/10 Excellent

Gareth

Stayed 3 nights in Mar 2023
Response from Shou I. on 4 Apr 2023
Thank you so much for taking the time to post a review, Gareth!We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the best experience possible, so reviews like yours are truly rewarding to see.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!– Team Arena Hotel.

6/10 Okay

Kat

Liked: Staff & service
Disliked: Cleanliness, amenities
Response from Sean on 18 Apr 2023
Hi Kat, We appreciate receiving your feedback, I'm sorry to see that you weren't completely happy with your experience with us. We do apologize for not meeting guest expectations,Arena Hotel Team.

4/10 Poor

Kristin

Travelled with family and small children
Liked: Staff & service
Nice friendly staff, and basic clean room. Window was stuck open so extra noisy. Would not stay again.
Stayed 1 night in Mar 2023
Response from Shou I. on 4 Apr 2023
Dear Kristin,Thank you for offering up this feedback, and I’m happy to hear that our staff have met your expectations. I’m disappointed however to hear that you felt that the maintenance of the room wasn’t up to scratch. At Arena Hotel we’re always looking to improve, relevant departments have been informed regarding the issue in your room. We do have rooms that are facing away from the highway, these rooms are much quieter & can be allocated to your reservation if a guest makes a request & that there is room availability. If you ever return to the area and are in need of night’s sleep, my team and I would be honoured to host you again. -Team Arena Hotel.

4/10 Poor

Kayley

Stayed 1 night in Feb 2023
Response from Shou I. on 4 Apr 2023
Hi Kayley, I’m sorry to hear you felt that our service wasn’t up to scratch. At Arena Hotel we’re always looking to improve, reviews like this always motivate us to do better. - Team Arena Hotel.

8/10 Good

Sean

Stayed 1 night in Feb 2023
Response from Sean on 21 Feb 2023
Hi Sean, Thank you for taking the time to give us a stellar rating. We love seeing that a guest has enjoyed staying at the hotel.Looking forward to welcoming you again!

2/10 Terrible

Hussain

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible just terrible … Will never ever try this hotel again
Stayed 1 night in Jan 2023
Response from Matt on 17 Feb 2023
Dear HussainWe're sorry you were unhappy, let us know what was not up to your standard and we can work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Dale

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The shower had mould in the grout, one of the shower taps had no retaining nut on the handle and the fridge had a bad odour in it and not even turned on. Bit disappointed not worth the $250 price.
Stayed 1 night in Feb 2023
Response from Matt on 17 Feb 2023
Dear Dale,We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to concert..
Stayed 1 night in Feb 2023
Response from Sean on 11 Feb 2023
Dear Guest, We're glad to hear that your expectations at the hotel have been met.Thanks for the 5 star rating, hope to see you again,Arena Hotel.

2/10 Terrible

Cara

Stayed 1 night in Dec 2022
Response from Sean on 18 Feb 2023
Hi Cara,We're sorry that the hotel did not meet your expectations, let us know what was not up to standard and we can work hard to fix the issue(s) you've experienced. Thanks for leaving us a review, it helps make us improve the service we provide to our customers.

10/10 Excellent

Luis

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
This is a wonderful place and perfect for family. We would love to come back again
Stayed 1 night in Dec 2022
Response from Bimla Narayan on 28 Dec 2022
Hi JimmyThank you for your review.I am especially delighted you were very happy with the hotel's convenient location, service from our team and your experience. I will ensure your comments are passed onto our team as it serves as great motivation for all of us. Thank you for great feedback and we hope to see you again soon.

6/10 Okay

Tatyana

4/10 Poor

Lawrence

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was dirty - got my clean clothes soiled when I put them on the shelf. Metal chairs in small room very uncomfortable. Lift non-existent or doesn't work. Had to trudge up and down 3 flights of stairs every trip. Staff rude, breakfast not available as advertised. Far away from public transportation. Will not go back.
Response from Sean on 7 Dec 2022
Hi Lawrence, Thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. This has been addressed this with our housekeeping staff to ensure this won't happen again.We do not have a lift at the hotel. Guests are able to request for a room on a lower level, we do try our best to accommodate for it. Unfortunately, when the hotel is fully booked out, re-allocation of rooms can not be garaunteed as all rooms have been reserved. The continental breakfast is served in the breakfast lounge from 7am till 10am, everyday, without a single day missed. The closest bus stop is just around the corner, approximately a 3 minute walk. This bus (M90) would take you to Strathfield Train Station in 20min, where then you'll be able to transit anywhere in sydney. Hope this answers your concerns.

8/10 Good

Roger

Liked: Cleanliness, staff & service

8/10 Good

Cely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient with ample parking
Stayed 1 night in Nov 2022
Response from Sean on 2 Dec 2022
Hi Cely, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Arena Hotel.We look forward to welcoming you again!

6/10 Okay

Graeme

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The beds were very good , TV was good, The bath room was had mould on tiles . the floors was very slippers in bathroom. The carpet had large stains. I would not stay again
Response from Sean on 4 Nov 2022
Thank you for your review. I’m sorry to hear that there were issues with your room, we really appreciate you bringing this to our attention. Relevant departments have been be spoken to, in regards to these issues. We appreciate your honest review as we have used this to improve on certain aspects of the hotel, in order to meet guests expectations. Again, thanks for taking the time to bring this to our attention. We will use the feedback to make us do better.

8/10 Good

Matthew

Liked: Staff & service
.
Stayed 1 night in Oct 2022
Response from Sean on 8 Oct 2022
Hi Matthew, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Arena Hotel.We look forward to welcoming you again!

8/10 Good

Paul

Travelled with partner
Liked: Staff & service
Friendly staff. Room was very basic and didn't feel clean, especially the bathroom. We were only there for one night to go to the Panthers' winning GF so it was fit for purpose.
Stayed 1 night in Oct 2022
Response from Sean on 12 Oct 2022
Dear Paul, Thank you for taking the time to write a review. Your feedback is very much appreciated and we are delighted that the rooms were fit for purpose. We hope to have the pleasure of welcoming you back in near future.