In-room safe, desk, laptop workspace, iron/ironing board

Reviews of APX Parramatta

4 out of 5
APX Parramatta
8 HOPE STREET, Rosehill, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 315 out of 1002 reviews" "
Rating 8 - Good. 357 out of 1002 reviews" "
Rating 6 - Okay. 145 out of 1002 reviews" "
Rating 4 - Poor. 117 out of 1002 reviews" "
Rating 2 - Terrible. 68 out of 1002 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Wan

Travelled with family and small children
Liked: Cleanliness, staff & service
Very convenient and walkable to Rosehill Race Course and. Close to dinning options ranging from fast food to nice restaurants. The three bed room suites were clean and large but old and worn. The two bedroom suites were newer probably had a renovation. Overall safe and convenient for shirt term stays
Stayed 1 night in Mar 2024
Response from Chester on 28 Mar 2024
Dear Wan,Thank you for choosing to stay at APX World Square. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chester on 7 Mar 2024
Dear Mark,We would like to thank you for choosing to stay with us.We reached out to you as we have noticed your rating of 2 in the reviews.We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is a good place to stay it is in walking distance from the pub
Stayed 1 night in Feb 2024
Response from Chester on 15 Feb 2024
Dear Bianca,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Cristina

Travelled with partner
Liked: Amenities
It’s really good place to stay
Stayed 1 night in Jan 2024
Response from Chester on 25 Jan 2024
Dear Cristina,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

4/10 Poor

Loreen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Chester on 26 Jan 2024
Dear Loreen,We appreciate you making us aware of your experience. We wish to ask for more details in order to assist you better. APX continuously aims to better the service and facilities we extend to our guests.

8/10 Good

DAvid

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy and efficient check-in and lots of space in the apartment
Stayed 1 night in Jan 2024
Response from Chester on 25 Jan 2024
Dear David,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

6/10 Okay

Toni

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Chester on 8 Jan 2024
Dear Toni,Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

10/10 Excellent

Florencio Jr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
It looks old outside, but inside is a modern style accommodation.
Stayed 2 nights in Dec 2023
Response from Chester on 31 Jan 2024
Dear Florencio,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Chester on 13 Jan 2024
Dear Paul,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Vineetha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
price
Stayed 1 night in Dec 2023
Response from Chester on 18 Dec 2023
Dear Vineetha,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

6/10 Okay

Mark

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from APXOperations on 16 Dec 2023
Dear Mark,We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 6.0 on Hotels.com reviews.We would highly appreciate, if you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cee Ann on 17 Dec 2023
Dear Mr. Simon,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards,Cee Ann

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Whilst the accommodation was fairly clean, I would NEVER pay $580 a night for this room - if I’m paying that much I expect extremely high quality furnishing and amenities (like aircon in the bedroom. It certainly lacks.
Stayed 1 night in Dec 2023
Response from APXOperations on 16 Dec 2023
Dear Anthony,Thank you for your review! We wish to ask for more details in order to assist you better. Nonetheless, we thank you for providing us with valuable feedback. APX continuously aims to better the service and facilities we extend to our guests.

4/10 Poor

Dennis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
One of the fans had a burning smell when it was on, told the staff asked for a portable fan, and never seen them again, only 1 aircon unit for the apartment, beds was hard and not comfortable
Stayed 1 night in Dec 2023
Response from APXOperations on 9 Dec 2023
Dear Dennis,We appreciate you making us aware of your experience. We sincerely apologize for the inconvenience this incident has caused. We continuously aim to better the service and facilities we extend to our guests.

2/10 Terrible

Michaela

Stayed 2 nights in Nov 2023
Response from Chester on 6 Dec 2023
Dear Michaela,Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 2.We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

2/10 Terrible

Neha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chester on 1 Dec 2023
Dear Neha,We would like to thank you for choosing to stay at APX Parramatta. We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023
Response from Chester on 13 Dec 2023
Dear Rebecca,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

6/10 Okay

Ursula

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Property was clean and very convenient to racecourse. Check in was long and unorganised. Deposit was taken from card and not returned within specified time resume - very poor bookkeeping!
Stayed 2 nights in Nov 2023
Response from Chester on 10 Nov 2023
Dear Ursula,As per the important information on the booking page at APX Hotels Apartments, a pre-authorization of credit and/or debit cards is required upon check-in. This is to ensure that there are sufficient funds available to cover the total cost of your stay, along with an additional amount to secure potential incidental expenses such as room service, minibar usage, or damages.The pre-authorization places a temporary hold on your credit card, confirming that it has the minimum funds necessary to cover any costs incurred during your stay.Once you check out and settle your final bill, APX Hotels Apartments will proceed to charge you for the actual expenses related to your stay. Subsequently, any excess funds held for security purposes will be released.The timing of this release depends on the guest's bank and card issuer. APX Hotels Apartments can only request the release, as the actual process is undertaken by the bank. Typically, most banks lift the authorized security hold within 5 business days after your check-out. However, the exact timing may vary based on the bank's and card issuer's policies and procedures.

2/10 Terrible

johnny

Stayed 1 night in Oct 2023
Response from APXOperations on 28 Nov 2023
We value your feedback and would appreciate it if you could share more details about your experience. Your insights are crucial in helping us understand how we can improve and better meet our guests' expectations.Additionally, we want to express our gratitude for choosing to stay with us.Thank you again for your time, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

8/10 Good

Mahmudul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Chester on 24 Oct 2023
Dear Mahmudul,Thank you for your kind feedback! We're delighted to hear that you had a good experience during your stay. If you have any suggestions for how we could make your next visit even better, please feel free to share. We look forward to welcoming you back in the future.

6/10 Okay

Dimitre

Liked: Cleanliness
i
Stayed 1 night in Oct 2023
Response from Cee Ann on 22 Oct 2023
Dear Mr. Demitre,Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 3 on Expedia reviews.We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, Clean and close to the location i wanted to visit.
Stayed 1 night in Oct 2023
Response from Cee Ann on 2 Oct 2023
Dear Mr. Atkins,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.Regards,Cee Ann

10/10 Excellent

Vanessa

Stayed 1 night in Sep 2023
Response from Chester on 28 Oct 2023
Dear Vanessa,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

8/10 Good

Kim, Bonnells Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking on site has an overnight charge & near by street parking may be difficult to find.
Stayed 1 night in Sep 2023
Response from Chester on 20 Sept 2023
Dear Ms. Burton,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.Regards, Chester

6/10 Okay

Anne-Marie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is adequate for what we needed. I wouldn't say it was amazing but it was ok
Stayed 6 nights in Sep 2023
Response from Cee Ann on 18 Sept 2023
Dear Ms. Herden,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.Regards,Cee Ann

8/10 Good

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was comfortable however no hooks on bathroom doirs and no facewashers provided. Also only 2 milks but 3 guests
Stayed 2 nights in Sep 2023
Response from Cee Ann on 5 Sept 2023
Dear Ms. Smith,Thank you for taking the time to share your feedback regarding your recent stay in our comfortable apartment. We greatly appreciate your input as it helps us enhance our services.I'm sorry to hear about the inconvenience you experienced with the lack of hooks on bathroom doors and the absence of face washers. We understand that these details matter and can make a significant difference in the overall comfort of your stay. Your feedback will be shared with our team, and we will explore ways to improve the amenities in our apartments to better meet our guests' needs.Regarding the milk supply, we apologize for the oversight in providing only two milks for three guests. We have taken note of this and will ensure that we improve our stocking process to better accommodate our guests' requirements.We hope that you will consider staying with us again, and we look forward to welcoming you back for an even more enjoyable experience.Regards,Cee Ann

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Staff were difficult to deal with.
Stayed 1 night in Aug 2023
Response from Cee Ann on 1 Sept 2023
Dear Mr. Hannan,Thank you for taking the time to share your experience with us. We deeply value your feedback as it helps us enhance the quality of our services. We are truly sorry to hear that you found our staff interaction less than satisfactory during your stayTo address your concerns and ensure we improve, we kindly ask if there were any specific instances or details you could share with us about your interaction with our staff. Your insights would be invaluable in helping us pinpoint areas for improvement.Also, if you could provide us with the date of your stay or any additional information, it would greatly assist us in reviewing your experience more comprehensively. We want to make sure we address your concerns effectively and prevent any similar issues in the future.We genuinely appreciate your feedback and the opportunity to rectify this. We hope to have the chance to welcome you back and provide you with an exceptional experience that reflects the high standards we strive to maintain.Regards,Cee Ann

8/10 Good

Dominic

Travelled with partner
Liked: Cleanliness, staff & service
Nice property although a little tired. Quite close to main road which is quite noisey. Turned up from overseas 50 minutes early and tried to charge us A$20 for early check in. Also required a A$200 bond which wasn’t advertised. The stay was nice though so would recommend.
Stayed 4 nights in Aug 2023
Response from Cee Ann on 27 Aug 2023
Dear Mr. Hitchen,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards,Cee Ann

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel.
More then expected 😊 very clean with all the comforts 👍
Stayed 1 night in Aug 2023
Response from Cee Ann on 21 Aug 2023
Dear Guest,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards,Cee Ann

8/10 Good

Christina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the spacious room we stayed in. Extremely clean. The walls are quite thin, we could hear conversations from the unit next door throughout the night and the busy road at the bottom of the street was also noisy. The staff member on the front desk at check in was very nice and helpful.
Stayed 1 night in Jul 2023
Response from Cee Ann on 11 Aug 2023
Dear Ms. Christina,Thank you for taking the time to share your feedback with us. We're delighted to hear that you were pleased with the spaciousness and cleanliness of your room. We apologize for any inconvenience you experienced due to the noise from neighboring units and the busy road nearby. Please know that we take your comments seriously and will explore ways to mitigate these issues to enhance the comfort of our guests.We're glad to hear that our front desk staff made a positive impression on you during check-in. Your kind words are greatly appreciated, and we'll be sure to pass along your compliments to our team.We value your input and hope to have the opportunity to welcome you back in the future, providing you with an even more enjoyable stay.Kind Regards,Cee Ann

8/10 Good

Siti

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car park spaces are too small.
Stayed 1 night in Jul 2023
Response from Cee Ann on 11 Aug 2023
Dear Guest,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Kind Regards,Cee Ann

2/10 Terrible

Raymond

Stayed 3 nights in Jun 2023
Response from Cee Ann on 11 Aug 2023
Dear Mr. Raymond,Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 2.0 on Expedia reviews.We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Thank you for your support.Kind Regards,Cee Ann

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Cee Ann on 26 July 2023
Dear Mr/Ms. Young,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff were great in staying back late to meet us from our delayed flight. Rooms smelt and showers had pubic and head hair in them. Kids got bitten by bed bugs in bed overnight. Apartment across from us partied all night and had randoms knocking on the door despite the no party rules. For what we paid it was a rip off!
Stayed 1 night in Jul 2023
Response from Cee Ann on 27 July 2023
Dear Ms. Welbourne,Thank you for taking the time to share your feedback with us. We truly appreciate your kind acknowledgment of our dedicated staff who were more than willing to accommodate your late arrival due to the delayed flight.However, we are deeply sorry to hear about the issues you experienced during your stay. We can assure you that cleanliness and hygiene are of utmost importance to us, and we have a rigorous housekeeping process in place to ensure our rooms meet the highest standards of cleanliness. Your comments about the smell and the state of the showers are not reflective of our usual standards, and we will investigate this matter thoroughly to address any lapses in our cleaning procedures.Regarding the bed bug issue you mentioned, we take such claims very seriously, and we have immediately conducted a thorough inspection of the room to ensure the safety and comfort of our guests. Rest assured, we have taken necessary actions to address this matter promptly and prevent any recurrence.Regarding the noise disturbance from the neighboring apartment, we sincerely apologize for any inconvenience caused. We have strict rules in place to maintain a peaceful environment for all our guests, and we will take appropriate measures to ensure such incidents are minimized in the future.As for the value for money, we understand your concerns, and we continually strive to provide competitive pricing while maintaining the quality of our services and facilities. Your feedback will help us in evaluating our offerings and making necessary improvements.We want to assure you that guest satisfaction is our top priority, and we take all feedback seriously to ensure we offer the best possible experience to all our guests. Your feedback will be thoroughly reviewed with our team, and necessary actions will be taken to improve in areas where we fell short.Once again, thank you for sharing your comments with us, and we extend our sincerest apologies for any inconvenience caused during your stay.Kind Regards,Cee Ann

6/10 Okay

Jack

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Cee Ann on 26 July 2023
Dear Mr/Ms. Cassidy,Thank you for your review! We wish to ask for more details in order to assist you better. Nonetheless, we thank you for providing us with valuable feedback. APX continuously aims to better the service and facilities we extend to our guests.Kind Regards,Cee Ann

8/10 Good

Kerina

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Janine on 4 July 2023
Dear , Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards, Janine

8/10 Good

Dean

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
x
Stayed 1 night in Jun 2023
Response from Janine on 1 July 2023
Dear Dean, Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards, Janine

10/10 Excellent

Eun Hee

Stayed 2 nights in Jun 2023
Response from Janine on 10 July 2023
Dear Eun Hee, Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards, Janine

2/10 Terrible

Sairusi

Stayed 1 night in Apr 2023
Response from Janine on 25 June 2023
Dear Sairusi, Thank you for your review! We wish to ask for more details in order to assist you better. Nonetheless, we thank you for providing us with valuable feedback. APX continuously aims to better the service and facilities we extend to our guests. Regards, Janine

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Comfortable but needs modernisation
While there was nothing wrong with the hotel stay, there was nothing outstanding by about it either. The room felt cold, and there was no heater in the bedroom (just a fan that was wall mounted). On the positive side, the mattress was comfortable and the water pressure and temperature in the shower was lovely, a huge plus! Apparently there was an ability to get a continental breakfast pack, but no information in-room about how to access this. One of the concerns was the feeling of safety. The room I was allocated had no external light (even triggered by sensor) and was tucked away near a stairwell that was poorly lit. The only locking feature was a slide bolt across the door that felt very flimsy. A lot of investment needed to modernise the facilities, and increase safety features.
Stayed 2 nights in May 2023
Response from Janine on 30 May 2023
Dear Valued Guest, We appreciate you making us aware of your experience. We sincerely apologize for the inconvenience this incident has caused. We continuously aim to better the service and facilities we extend to our guests. Regards, Janine

4/10 Poor

Wilmar

Travelled with partner
Liked: Staff & service, property conditions & facilities
When I made the reservation the pictures of the department and room were amazing. However, when I arrived to the APX and did the check in, they gave me the worst department. Very dark department, without views at the bed area or balcony totally different what I pay for. I immediately when to the reception and asked for an exchange of room. They very kindly gave me a better department . Unfortunately I wasn’t able to sleep properly because the next room door made the most horrible noises at 5:00 am and I was woken up every single day of my stay there. Hope they solve that problem with the doors and views into the department. Anyway, it was my personal opinion to share so they can improve some things that costumer like me always are looking for; a quiet and calm place with a nice view to have a cup of coffee. Thank you anyway for the service.
Response from Janine on 12 June 2023
Dear Wilmar, We appreciate you making us aware of your experience. We sincerely apologize for the inconvenience this incident has caused. We continuously aim to better the service and facilities we extend to our guests. Regards, Janine

8/10 Good

Barry

Travelled with partner
Liked: Staff & service
Bins weren’t changed stuff was still in the fridge and chips were in the cupboard and we still haven’t gotten the bond back after 2 weeks after we left it in the sate it was in when we arrived
Response from Janine on 11 June 2023
Dear Barry,We appreciate you making us aware of your experience. We sincerely apologize for the inconvenience this incident has caused. We continuously aim to better the service and facilities we extend to our guests.Regards,Janine

8/10 Good

Jonathan

Stayed 2 nights in May 2023
Response from Janine on 30 May 2023
Dear Jonathan, Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards, Janine

2/10 Terrible

Corey

Travelled with family
Disliked: Staff & service
How they say expedia takes 200 bond but they took off my credit card themselves so tell me how am I getting my bond back from you when they took it? Great experience
Stayed 2 nights in May 2023
Response from Janine on 24 May 2023
Dear Corey,Thank you for letting us know. This is the standard bond that we require to our valued guests and we do apologies that you might had the wrong information about the said bond. We hope you had a great stay at APX and we look forward to serving you again.Regards,Janine

4/10 Poor

palaniappan

Disliked: Staff & service
Stayed 1 night in May 2023
Response from Janine on 25 May 2023
Dear Palaniappan,Thank you for your review! We wish to ask for more details in order to assist you better. Nonetheless, we thank you for providing us with valuable feedback. APX continuously aims to better the service and facilities we extend to our guests. Best Regards, Janine

10/10 Excellent

Valeriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Apr 2023
Response from Janine on 30 May 2023
Dear Valery, Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards, Janine

4/10 Poor

Bedrich

Disliked: Cleanliness, staff & service
Spacious Difficulties to understand check in clerk due to his strong accent. He was pushy. First asking me fill in registration form and while doing it he demanded that I pay $200 deposit. While might be your policy we are both 78 yrs old and not young people likely to damage your room. When I asked if he expect me to trash the room, he said yes and he wants the deposit. Where do you find your employees? When I wanted to give him $200 cash he refused, insisted that I used my card and then I have to authorise that you can withdraw $1.00 because I was forced to use the car. The room was shabby, run down in appearance. Not a great experience!
Stayed 1 night in Apr 2023
Response from Jen on 12 June 2023
Dear Bedrich, We appreciate you making us aware of your experience. We sincerely apologize for the for staff behavior and for the inconvenience this incident has caused. Be informed that the security bond was taken as per the terms and conditions of the bookings. We continuously aim to better the service and facilities we extend to our guests. Regards, Jenefer

8/10 Good

Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023
Response from Janine on 30 May 2023
Dear Alain, Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards, Janine

10/10 Excellent

sophie

Stayed 1 night in Apr 2023
Response from Janine on 30 May 2023
Dear Sophie, Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards, Janine

2/10 Terrible

Ann

Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from Janine on 25 May 2023
Dear Anna,Thank you for your review! We wish to ask for more details in order to assist you better. Nonetheless, we thank you for providing us with valuable feedback. APX continuously aims to better the service and facilities we extend to our guests. Best Regards, Janine