Outdoor pool, free pool cabanas, pool umbrellas

Reviews of Vibe Hotel Gold Coast

4.5 out of 5
Vibe Hotel Gold Coast
42 Ferny Avenue, Surfers Paradise, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 364 out of 1006 reviews" "
Rating 8 - Good. 347 out of 1006 reviews" "
Rating 6 - Okay. 165 out of 1006 reviews" "
Rating 4 - Poor. 77 out of 1006 reviews" "
Rating 2 - Terrible. 53 out of 1006 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Feb 2024
Response from Gopi on 20 Mar 2024
Thanks for the feedback Mustafa! See you back next time.

6/10 Okay

bradley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly helpfull receptionist. Public areas nice. Room service hit snd miss one day put sign out, came back sign gone room not done. If not going to do coffee mugs and glasswate then privide dish liquid etc do you can do it yourself. No secuirty on doors as anyone can access any floor.
Stayed 5 nights in Mar 2024
Response from Sid on 18 Mar 2024
Thanks for the feedback Bradley. Sorry to hear of the issues with room servicing and lift security! We will ensure this is followed up with our teams.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sid on 18 Mar 2024
Thanks for the great rating Darren! See you back soon

8/10 Good

Clifford, Condor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
No upgrade. They did not offer it and when I asked they said nothing available
Stayed 3 nights in Mar 2024
Response from Sid on 11 Mar 2024
Thanks for the feedback Clifford! I know we were full on the weekend, thus impacting our ability to upgrade! Thanks again and hope to welcome you back soon.

8/10 Good

Dean

Liked: Cleanliness, staff & service
Great hotel but the WiFi is very poor
Stayed 4 nights in Mar 2024
Response from Sid on 11 Mar 2024
Thanks for the feedback Dean! We are working on the internet issues in the building and hope to have a solution this year.

6/10 Okay

Fabliya

Stayed 3 nights in Mar 2024
Response from Sid on 11 Mar 2024
Thanks for the feedback Fabliya! See you back next time.

8/10 Good

Molly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect - walkable to everywhere, stunning river views, great amenities, helpful staff. My shower would drip (almost turn on) at about 3am every night which was annoying as I would have to turn it off. However, that was probably just bad luck with my room. Everything else about the room/hotel/location was ideal.
Stayed 4 nights in Feb 2024
Response from Sid on 4 Mar 2024
Thanks for the great feedback Molly! We will have that shower looked into. Please accept our apology for that. See you back next time.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amanda at the front desk was particularly helpful. Thanks
Stayed 3 nights in Feb 2024
Response from Sid on 4 Mar 2024
Thanks for the great feedback Dennis! I will ensure Amanda is personally congratulated for the great service provided!See you back next time.

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service
Nice check in staff
Stayed 1 night in Feb 2024
Response from Sid on 4 Mar 2024
Thanks for the great feedback Helen!See you back next time.

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Sid on 4 Mar 2024
Thanks for the great feedback Johanna!@ See you back next time.

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great facilities and really good value for money! We will definitely be back.
Stayed 3 nights in Feb 2024
Response from Sid on 27 Feb 2024
Thanks for the great feedback Leah!See you back soon.

8/10 Good

Sarah

Travelled with group
Good pool/ bar area.
Stayed 1 night in Feb 2024
Response from Sid on 26 Feb 2024
Thanks for the feedback Sarah!

8/10 Good

Satharoth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Gopi on 26 Mar 2024
Hi Satharoth,Thank you so much for the wonderful feedback and look forward to welcoming you back to the Vibe Hotel.GopiHotel Manager at Vibe Hotel

10/10 Excellent

Johnny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, hotel is walking distance to everything!
Stayed 1 night in Feb 2024
Response from Sid on 26 Feb 2024
Thanks for the feedback Johnny!

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downfall was not being aware we had to book parking and to arrive to no parking available... alternate parking straight across street, but still a little annoying.
Stayed 1 night in Feb 2024
Response from Sid on 23 Feb 2024
Thanks for the feedback Matthew. Yes, the parking situation can be challenging; however we are working with some additional partners at the moment to be able to offer this more conveniently in future. Thanks again Matthew. See you back soon.

8/10 Good

Ally

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy for tranfer to concert venue.
Stayed 1 night in Feb 2024
Response from Sid on 23 Feb 2024
Thanks for the great feedback Ally. See you next time!

10/10 Excellent

qi xian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Sid on 27 Feb 2024
Thanks for the great feedback. See you back next time.

10/10 Excellent

Malena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for the hotel, easy to walk to the centre of surfers paradise. The rooms are not the newest, but we had a very good experience.
Stayed 3 nights in Feb 2024
Response from Sid on 26 Feb 2024
Thanks for the great feedback Malena! See you back next time!

10/10 Excellent

Dayle, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and just amazing. Great pool and spa area. Great atmosphere and staff. Would highly recommend and stay at again
Stayed 9 nights in Feb 2024
Response from Sid on 19 Feb 2024
Thanks for the great feedback Dayle! See you back next time.

6/10 Okay

Racquel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property need a good clean
Stayed 4 nights in Feb 2024
Response from Sid on 19 Feb 2024
Thanks for the feedback Racquel. We will follow this up with our housekeeping teams. Please accept my apology! There is no excuse for lack of cleanliness.

10/10 Excellent

Sudipta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sid on 19 Feb 2024
Thanks for the great rating Sudipta! See you next time.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Sid on 19 Feb 2024
Thanks for the rating David! See you back next time!

8/10 Good

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location
Stayed 5 nights in Jan 2024
Response from Sid on 23 Feb 2024
Thanks for the great feedback Ed! See you back soon.

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Sid on 23 Feb 2024
Thanks for staying with us and for sharing your feedback Michelle!

8/10 Good

Sarvananda

Stayed 2 nights in Feb 2024
Response from Sid on 27 Feb 2024
Thanks for the great rating Sarvananda! See you back next time.

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jan 2024
Response from Sid on 27 Feb 2024
Thanks for the great rating Helen!

6/10 Okay

Terri

Travelled with family
Pool lounge area was nice.
Stayed 2 nights in Jan 2024

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, amenities
Great location overlooking keys.
Stayed 3 nights in Jan 2024
Response from Sid on 19 Feb 2024
Thanks for the feedback Ben! See you next time!

8/10 Good

Frank

Liked: Staff & service
Stayed 5 nights in Jan 2024

10/10 Excellent

Sahar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Anand

Travelled with group
Liked: Cleanliness, staff & service
Staff were very nice on check in. Rooms are clean but the building is old. The USB ports built in to the power points did not work. Hotel is ok for those who need a weekend/short getaway.
Stayed 2 nights in Jan 2024

6/10 Okay

Jemma

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don’t usually leave reviews but felt compelled. While the location is a quick walk to Cavill avenue shops and cafes, the hotel itself doesn’t seem to be able to keep up with cleaning in peak periods and is outdated. The rooms need a total bond type clean, walls and window sills dirty and so rusted and calcified, curtains dirty, shelves dusty and rubbish left from other guests on our arrival. The floors were stained and dirty carpets. The noise - the jet boats dock outside the hotel and return every half an hour or so with loud engines so if you’re hoping for any type of sleep in forget it on that side of the hotel. The air conditioning unit was also so loud it’s like white noise all night. The staff were friendly and helpful but these aren’t issues that can be corrected with lovely service unfortunately. Our travel group all said the same thing about their rooms and other guests in the elevator we didn’t know told us they changed room twice because of smelly rooms. Not the holiday vibe we had hoped for.

2/10 Terrible

Joshua Atef

Stayed 3 nights in Jan 2024

8/10 Good

Farzan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy
Stayed 4 nights in Jan 2024
Response from David on 10 Jan 2024
Hello FarzanWe are very grateful you have taken the time in making a review of our hotel. It is great to see you had a good experience whilst staying at our hotel. We look forward to seeing you back at the hotel again soon.Kind regardsDavidDuty Manager

10/10 Excellent

ROSETTA

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful. Quick check in and out. Would stay again very close to everything!!
Response from David on 10 Jan 2024
Hello RosettaWe are very grateful you have taken the time in making a review of our hotel. It is great to see you had a good experience whilst staying at our hotel. We look forward to seeing you back at the hotel again soon.Kind regardsDavidDuty Manager

4/10 Poor

Nik, Mississauga

Stayed 3 nights in Jan 2024
Response from David on 9 Jan 2024
Hello NikWe are very grateful you have taken the time in making a review of our hotel. We take it on board your stay with us; it is something we aim to provide the highest standards in. However, on this occasion we have not met your expectations. The concerns raised will be addressed with our management team. We apologize for not providing you with a great experience. We look forward to seeing you back at the hotel again soon.Kind regardsDavidDuty Manager

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Vibe hotel was a trouble free and pleasant hotel experience.
Stayed 2 nights in Jan 2024
Response from David on 11 Jan 2024
Hello GregoryWe are very grateful you have taken the time in making a review of our hotel. It is great to see you had a good experience whilst staying at our hotel. We look forward to seeing you back at the hotel again soon.Kind regardsDavidDuty Manager

10/10 Excellent

Nicole Fay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay ,, bed was so comfortable and cosy ,, pool was nice and relaxing and the passion fruit mojito was awesome ,, staff went above and beyond
Stayed 3 nights in Dec 2023

10/10 Excellent

Benjamin

Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

giorgio

Stayed 3 nights in Dec 2023

2/10 Terrible

Caitlin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

KAVITHA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
The room was booked and paid for 3 people. There were no glasses or cups for 3 even! House keeping was called with no response. Reception was called upon with a nasty response, to go and get the cutlery ourselves from the restaurant. I requested for house keeping to attend the matter, receptionist informed me that house keeping doesn’t have the time, she may request but they need not oblige! The room was dirty too. The balcony had food crumbs and left over food remanants on the balcony floor from previous occupants. Really shameful after the price I paid. Furniture and bedding very very basic. Really sad service.
Stayed 1 night in Dec 2023
Response from Arthur on 30 Jan 2024
Dear guest,I'm sorry to hear that your experience at Vibe Hotel Gold Coast was not up to par. I think the general tone of your concern is bad customer service and below par housekeeping service and cleanliness. I assure you that I will be following up on this with the staff that were on duty as well as our staff in general. Rudeness and bad behaviour is not tolerated. I do apologise for this behaviour and service.We thank you for choosing Vibe Hotel Gold Coast, and we hope that we can welcome you back again, and give you a better experience.Kind regards,Arthur KaupuaFront Office Manager

8/10 Good

Loredana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was quite a pleasant stay at Vibe. I would recommend.
Stayed 3 nights in Dec 2023

8/10 Good

Gina, RUNAWAY BAY

Travelled with family
Liked: Staff & service
Bathroom had some mould and floors not very clean but bed awesome! Not much healthy selection at breakfast but food was nice. Great location for hotel.
Stayed 1 night in Dec 2023

2/10 Terrible

Dawn

Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Celine

Stayed 2 nights in Dec 2023

10/10 Excellent

Maria

Stayed 7 nights in Nov 2023

10/10 Excellent

Bryan

Stayed 1 night in Dec 2023