Ratings based on 202 Verified Reviews

3.6 out of 5
71% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia-Verified Reviews
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 26 Mar. 2019
4 out of 5
by A verified traveller

Posted 19 Mar. 2019 on Wotif
the advertising of the rooms is very confusing as the room I booked on Wotif (called a deluxe Riverside Room) had photos when you clicked next to it that showed you looking from the deck over the pool and river, when I arrived I found that i had a room without a view in the middle of the place. Obviously they get to play on the name "Riverside" rather than the room actually being riverside as such. The crockery, cutlery, pots and pans badly need updating and Sharp knives need to actually be sharp, at lease enough to cut tomatoes etc, apart from that the room was nice and clean comfortable and user friendly, having two bathrooms is something they should advertise more as it was a definite bonus
Comment from Hotel Management
1 Apr. 2019 by Surfers Riverside, Hotel Management
Dear guest, Thank you for your feedback. We would like to clarify that you didn't book the Riverview room. We even showed you the booking confirmation from Wotif showing that you booked the other room type which does not have riverview and is cheaper when the you raised the issue upon arrival. Our riverview units are stated clearly with Riverview title and in the description. We are sorry that you may not read it carefully which may lead to this misunderstanding. We hope to welcome you again in the future. Best regards
4 out of 5
by A verified traveller

Posted 12 Mar. 2019
close to everything. nice and quiet.good food outlets nearby.
3 out of 5
by A verified traveller

Posted 10 Feb. 2019 on Wotif
liked how close it was to everything.disliked the fact the mattress protector was all torn apart and i was there for 9 nights and wasnt cleaned till the 5th or 6th day
Comment from Hotel Management
15 Feb. 2019 by Mike , Hotel Management
Hello, Thank you for taken time to review your stay at Surfers Riverside Apartments, we do proved a service during your stay which you have indicated, we encourage our guests if there is an issue to make contact asap to give us the opportunity to rectify it immediately , we are glade you found everything close. Regards Surfers Riverside Apartments.
3 out of 5
by A verified traveller from Melbourne

Posted 27 Jan. 2019 on CheapTickets
Apartment is very average condition, small shower with Hot/Cold taps separated, carpet is so dirty and wet. It is very noisy at night with all kinds of tourist people acting lunatic, there is no rule to keep those people calm at all. I will not go back to this apartment ever again
Comment from Hotel Management
2 Feb. 2019 by Mike , Hotel Management
Anonymous, Thank you for taken time to review your stay at Surfers Riverside , There are bylaws in place and mostly adhered to, Surfers Paradise is renown as a party town however we have strict noise policy in our building , if an issue arises we should be contacted as soon as possible. we only recently clean or carpets and a little confused why the carpets were wet ..we were not alerted ..we recommended if any issues arises to alert the office so we can act in a timely manner. Regards Surfers Riverside.
2 out of 5
by A verified traveller from Coff Harbour

Posted 22 Jan. 2019 on Wotif
Good location, suitable for four people either 4 adults or 2 adults and 2 kids NOT five. The lounge room area has no block out blinds so sun comes through and neighbors can see in. Blinds had a lot of visible mould. Fold out lounge is only suitable for small children. Was provided no linen for 5th person had to chase management for this. No blinds on the sliding door, told it was double coated tint so no one could see in and would block light. Have photos showing this not to be correct. Thin white sheet was drilled in as temporary last minute fix. All other units had blinds. Was told management would fix this but had to chase them at 9pm at night when we had three kids wanting to go to bed. It would be a great unit of blinds fixed in lounge dinning kitchen area. Mould should be removed from all blinds.
Comment from Hotel Management
24 Jan. 2019 by Relief Manager , Hotel Management
Dear Anonymous, We apologies for the inconvenience ,we have since rectified the issue. Regards Surfers Riverside
5 out of 5
by A verified traveller

Posted 16 Jan. 2019 on Hotels
Nice central location to surfers , nice and cheap
Comment from Hotel Management
24 Jan. 2019 by Relief Manager , Hotel Management
Hi Wayne, Thank you for choosing and staying at Surfers Riverside Apartments . We hope to greet you in the near future.
4 out of 5
by A verified traveller

Posted 20 Dec. 2018
Comment from Hotel Management
31 Dec. 2018 by Surfers Riverside, Hotel Management
Thanks for your review. Base on the point, we believe that you had a great stay with us. We hope to accommodate you on another occasion. Regards,
3 out of 5
by A verified traveller

Posted 12 Sep. 2018
A baby and a toddler and a heap of steps in the property made it difficult going out and returning. Bedroom light would randomly turn on during middle of night waking us and our baby. Apartment had what we needed and close to public transport and shops. Street can be noisy with backpackers across Rd but wasn't too bad during our stay. And other guests in apartments were very quiet
Comment from Hotel Management
21 Sep. 2018 by mike, Hotel Management
Hello , Thank you so much for taking the time to comment on your recent stay at Surfers Riverside , this is normally a quite area, yes it can be daunting climbing the stairs with baby and toddlers in hand, we do have a couple of ground floors units available for future reference and may have been a case at the time not able to accommodate . We looking forward in welcoming you in the new future. Surfers Riverside Management
3 out of 5
by A verified traveller

Posted 5 May 2018
Not as up dated as the pictures on the web.
Comment from Hotel Management
10 May 2018 by Mike, Hotel Management
Dear Anonymous, Thank you for taking the time to comment on your recent stay at Surfers Riverside