Outdoor pool

Reviews of Surfers Riverside Apartments

3.5 out of 5
Surfers Riverside Apartments
41 Peninsular Drive, Surfers Paradise, QLD

Reviews

7.2

Good

Rating 10 - Excellent. 43 out of 223 reviews" "
Rating 8 - Good. 85 out of 223 reviews" "
Rating 6 - Okay. 51 out of 223 reviews" "
Rating 4 - Poor. 32 out of 223 reviews" "
Rating 2 - Terrible. 12 out of 223 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Carlo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property looked nothing like the photos. It was dirty, old and stunk like mould. This place was an absolute nightmare and I can’t believe it’s still being rented as it does not meet minimum accommodation living standards. The hotel management are awful and basically scamming people. We left straight after checking in and stayed somewhere else.
Stayed 4 nights in Dec 2023

6/10 Okay

Denna

Travelled with family
Liked: Cleanliness
Enjoyed our stay and the unit was in a good location unfortunately there were some repairs that had not been attended to, management advised they had not been reported by previous stays. Reported to management unsafe powerpoint in master bedroom (handing out from wall), shower dripping constantly and Airconditioming not working which was rough in 30° temps along with broken outdoor furniture. Management were great when this was repoeted however due to day and time if areival repairs unable to be completed during our stay.
Stayed 4 nights in Dec 2023
Response from LIly on 13 Dec 2023
Thanks for taking the time to leave your review Denna. We do appreciate you letting us know about the issues in the unit and these have now been attended to. Best wishes from the team at Surfers Riverside.

8/10 Good

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

4/10 Poor

Lauren

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I had no dishwashing liquid shower screen was broken and left to the side. Dryer wouldn’t work. We had no cooking utensils. My daughter was swimming in the pool when a worker decided to come and just start tipping chemicals in without asking her to hop out, this should be done when the pool is closed of a night. The same man entered our apartment to look at our dryer without us even being advised which made us feel a little uncomfortable they should have checked this either prior to us staying or when we had departed the property they were aware the dryer wasn’t working prior to us staying. I have never complained about a property until now and I camp in some pretty rough places which was more comfortable then this.
Response from mike on 14 Jan 2023
We apologies for the inconvenience, you bought to our attention that the dryer was not working and we investigated and found it working, however, when rechecking after your departure it would not turn on ,we have since replaced the dryer and the shower screen.Thank you

4/10 Poor

Gregg

Disliked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had everything we needed, will most likely stay here again next holiday.
Stayed 4 nights in Dec 2022
Response from Surfers Riverside on 13 Dec 2022
Thanks Daniel. We are glad that you had a great time here. We are looking forward to welcome you again soon. Regards,

4/10 Poor

Nicolas George's Moussa

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property condition was below standard , furniture old, tv not working properly, no view from apartment, the river view is only for 3 apartment at front.
Stayed 6 nights in Jan 2022

4/10 Poor

Tegan

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Property run down. No manager on site. When manager was there didn’t speak English or should I say could but preferred not to understand what we had to say. We had to leave as the qld boarder was getting closed so we only there for 5 days not 14 and manager took all money for 14 days from us. Not just for the 5 days. RUN DOWN full of back packers making a lot of noise ever night and dnt care about anyone else in the place. But once again no manager on site at all to call and talk to will never be staying there again and will be telling family and friends not to stay there as it is a joke . Places like this should not be on sights like this . They make it sound great but it was a place I would not ever want to stay in again
Stayed 14 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Great place to stay and relax for a few days. Even better that the pool is right at your balcony.
Stayed 3 nights in Jan 2020

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is nice inside the city easy to access. The only down side is very poor internet service
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Dec 2019

6/10 Okay

Natalie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bit good but mostly bad - not worth the price
I gave this rating because the place need a huge clean and many repairs. The water didn't drain properly in the dishwasher so it smelled terrible, under the couches and between the couch cushions was filthy - we removed handfuls of dirt and debris from the cushions and swept out loads of dirt from under + bottle tops, hair + pair of old thongs! Rug was dirty. The oven leaked out old oil onto the floor. The kitchen was ill equipped, particularly with no oven trays for baking. Broom was ancient + filthy, pool was murky + full of debris. Re maintenance, not all the security screens met their locks, the bedside lamp didn't work, the dryer only worked for about 20 minutes at a time then kept turning itself off, was cracked and broken and after 90 minutes still left clothes damp, the washing machine leaked and there were no toilet brushes. The tv was tiny and only had normal free to air, and the signal kept dropping out so we had to keep fiddling with the aerial to make it work. Beds were hard and uncomfortable and pillows were old, rooms had lots of plastered areas, scratches, black marks, general wear and tear. While some aspects were good, like the brief service we got at check in (we stayed over Xmas so no one there for most of it), the extra car park we were given, the location, quiet, the free wifi which was a decent speed and the full sized fridge, good ensuite and otherwise decent kitchen, the number and type of problems means we wouldn't stay there again. Absolutely dirty.
Stayed 3 nights in Dec 2019
Response from Surfers Riverside on 1 Jan 2020
Thank you for your feedback. We are extremely sorry for any inconvenient experiences that you may have. Next time, please walk right up to reception and voice your concerns. Also, we were closed on public holiday (25-26.12) but we have onsite managers and phone service in room (available 24/7) for any assistance that you may require. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worse apartments i even been to . Cockroach everywhere i took the pics and show it to the manager . Who herself is so filthy. Dirty carpet, dirty linen, smelly towel. My kids start vomiting at the middle of the night. My daughter got eye infection. I book it for week but only stay 1 night and get another apartment in the morning somewhere else. Stupid manager didn't even refund my money. Ww request her to take half for 1 night and return half she didn't agree .poor service never ever go there again. Waste of money.
Stayed 5 nights in Dec 2019
Response from Management on 27 Dec 2019
FALSE & DEFAMATORY statements. We acknowledge all true reviews, both positive and negative, as part of any normal business, but will never accept the distortion of the truth. Guest stayed at the apartment then had change of plan during the stay that she would like to come back home earlier than expected, in which the normal cancellation policy applied. Tried to blackmail & threaten us to give refund, otherwise would make false statements and spreading around the internet. While we appreciate the guest’s disappointment for not getting the refund, we decline to compromise with any threat like this and believe that the truth speaks for itself and the wise readers will not be fooled by this. Guest does not dare to leave the name on every reviews that she left and even the content is conflicting in the reviews she left on different webpages.

6/10 Okay

Sanjeev

It was not as we were expecting as the room interior needs to be very much uplifted. Even the room cleanliness was not good. The cutlery, plates and other equipments provided in kitchen is not satisfactory. Sofas in the living room needs to be replaced. For our four days of stay and for four guests during that stay only one small bath soap and one roll of toilet paper was provided. Even the laundry soap liquid and dishwasher liquid also only one small sachet was provided in the room.
Stayed 4 nights in Nov 2019
Response from Management on 27 Dec 2019
Hi Sanjeev, I’m sorry to hear about your inconvenient experience. We’re normally known for our attention to detail, and we regret that we missed the mark. I shared your feedback to the cleaning team and make sure that they did it right. We wish we had known about this while you stay so we can rectify the issues right away. We would greatly appreciate the opportunity to discuss this further with you. If you wold be willing to talk further, please contact us at your earliest convenience. Thank you.

2/10 Terrible

Verified traveller

Stayed 3 nights in Sep 2019

2/10 Terrible

pamela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Would never stay again, room was very dirty, had to clean before we could use kitchen utensils,still blood on the fridge from last people,no curtains or blinds in the lounge and as we were on the bottom floor people could see in.cockroaches in and outside (hall).was given 3 towels between 4 people went and asked for more and was told I had to pay for it. Definitely did not look like what I saw online
Stayed 7 nights in Sep 2019
Response from Surfers Riverside on 18 Sept 2019
Hi Pamela, Thanks for your feedback and our apology for the inconveniences that you may experience during your stay. The review, however, confuses us a bit because you gave us good feedback during your stay here (which were still recorded on the website online) and we did not receive any complaints about cleaning or anything else during that time. We hope that we were informed about it as we can definitely reconcile any issues if there were. We will pass your feedback on to the cleaning company. Also, we'd like to clarify that the lounge glasses are one-way mirror which means you can see outside but the outside people can't see the inside. Hence, there's no blinds for it purposely. We just had pest control company did all indoor & outdoor areas in August so we will get them to come back to check it. We are sorry that there was a misunderstanding about the towels as we were advised by your child that you require extra towels, not 1 is missing. And since you booked for 4 ppl but there are actually 5, we thought that you required extra as there were enough towels in room. I understand that you are upset about the towels but hope it does not affect your view about other things. If we can assist further, please do not hesitate to contact us again. Thank you.

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service
Rooms needed some cosmetic repairs e.g. damaged walls, doors. 3 of us stayed for 3 days -no information available on site or web page about whether any of the amenities are replenished during the stay e.g. toilet paper or washing powder, supplied 2 x teabags & 2 x coffee satchels -no sugar-we found out the next day that no one comes to the rooms -which meant having to go to a supermarket to get toilet paper etc.
Stayed 4 nights in Jul 2019
Response from Surfers Riverside on 18 July 2019
Hi Anonymous, Our sincere apology for the gap in our usual high standard. Unfortunately, we don't know your name or your unit number to identify which unit it is. We checked all the units and do not see any damaged wall or door??? If there's big thing like wall or door is damaged, we should notice right away. We wish we had known about it during your stay so we can rectify the issue right away but we did not hear anything from you guys, unfortunately. Our reception opens during business hours and we have call centre which you can connect with us 24/7 from your room or from outside. Our apartments is self-serviced apartments so we only provide complimentary welcome pack of amenities for the first night. Any extra, you can get from supermarket just some mins walking away or from reception at reasonable cost. This is stated on our website or listings. We hope this misunderstanding does not affect your stay. Best regards,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
the advertising of the rooms is very confusing as the room I booked on Wotif (called a deluxe Riverside Room) had photos when you clicked next to it that showed you looking from the deck over the pool and river, when I arrived I found that i had a room without a view in the middle of the place. Obviously they get to play on the name "Riverside" rather than the room actually being riverside as such. The crockery, cutlery, pots and pans badly need updating and Sharp knives need to actually be sharp, at lease enough to cut tomatoes etc, apart from that the room was nice and clean comfortable and user friendly, having two bathrooms is something they should advertise more as it was a definite bonus
Stayed 4 nights in Mar 2019
Response from Surfers Riverside on 1 Apr 2019
Dear guest, Thank you for your feedback. We would like to clarify that you didn't book the Riverview room. We even showed you the booking confirmation from Wotif showing that you booked the other room type which does not have riverview and is cheaper when the you raised the issue upon arrival. Our riverview units are stated clearly with Riverview title and in the description. We are sorry that you may not read it carefully which may lead to this misunderstanding. We hope to welcome you again in the future. Best regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything. nice and quiet.good food outlets nearby.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
liked how close it was to everything.disliked the fact the mattress protector was all torn apart and i was there for 9 nights and wasnt cleaned till the 5th or 6th day
Stayed 9 nights in Jan 2019
Response from Mike on 15 Feb 2019
Hello, Thank you for taken time to review your stay at Surfers Riverside Apartments, we do proved a service during your stay which you have indicated, we encourage our guests if there is an issue to make contact asap to give us the opportunity to rectify it immediately , we are glade you found everything close. Regards Surfers Riverside Apartments.

6/10 Okay

Verified traveller

Disliked: Staff & service
Apartment is very average condition, small shower with Hot/Cold taps separated, carpet is so dirty and wet. It is very noisy at night with all kinds of tourist people acting lunatic, there is no rule to keep those people calm at all. I will not go back to this apartment ever again
Stayed 6 nights in Jan 2019
Response from Mike on 2 Feb 2019
Anonymous, Thank you for taken time to review your stay at Surfers Riverside , There are bylaws in place and mostly adhered to, Surfers Paradise is renown as a party town however we have strict noise policy in our building , if an issue arises we should be contacted as soon as possible. we only recently clean or carpets and a little confused why the carpets were wet ..we were not alerted ..we recommended if any issues arises to alert the office so we can act in a timely manner. Regards Surfers Riverside.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, suitable for four people either 4 adults or 2 adults and 2 kids NOT five. The lounge room area has no block out blinds so sun comes through and neighbors can see in. Blinds had a lot of visible mould. Fold out lounge is only suitable for small children. Was provided no linen for 5th person had to chase management for this. No blinds on the sliding door, told it was double coated tint so no one could see in and would block light. Have photos showing this not to be correct. Thin white sheet was drilled in as temporary last minute fix. All other units had blinds. Was told management would fix this but had to chase them at 9pm at night when we had three kids wanting to go to bed. It would be a great unit of blinds fixed in lounge dinning kitchen area. Mould should be removed from all blinds.
Stayed 1 night in Jan 2019
Response from Relief Manager on 24 Jan 2019
Dear Anonymous, We apologies for the inconvenience ,we have since rectified the issue. Regards Surfers Riverside

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central location to surfers , nice and cheap
Stayed 3 nights in Jan 2019
Response from Relief Manager on 24 Jan 2019
Hi Wayne, Thank you for choosing and staying at Surfers Riverside Apartments . We hope to greet you in the near future.

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2018
Response from Surfers Riverside on 31 Dec 2018
Thanks for your review. Base on the point, we believe that you had a great stay with us. We hope to accommodate you on another occasion. Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A baby and a toddler and a heap of steps in the property made it difficult going out and returning. Bedroom light would randomly turn on during middle of night waking us and our baby. Apartment had what we needed and close to public transport and shops. Street can be noisy with backpackers across Rd but wasn't too bad during our stay. And other guests in apartments were very quiet
Stayed 8 nights in Aug 2018
Response from mike on 21 Sept 2018
Hello , Thank you so much for taking the time to comment on your recent stay at Surfers Riverside , this is normally a quite area, yes it can be daunting climbing the stairs with baby and toddlers in hand, we do have a couple of ground floors units available for future reference and may have been a case at the time not able to accommodate . We looking forward in welcoming you in the new future. Surfers Riverside Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not as up dated as the pictures on the web.
Stayed 3 nights in Apr 2018
Response from Mike on 10 May 2018
Dear Anonymous, Thank you for taking the time to comment on your recent stay at Surfers Riverside

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The room is good and clean, but not enough of towels and toiletries. Location is good, very noisy til late night.
Response from mike on 28 Apr 2018
Hello, Thank you for taking the time to comment on your recent stay at Surfers Riverside, We do provide towels to the number of occupants staying along with a complementary starter pack , and be happy to provide further assistance if asked , is it is a good location and normally a quite neighbourhood. Regards Surfers Riverside

6/10 Okay

Sam , Toowoomba

Liked: Staff & service
Disliked: Cleanliness
Good location. Room wasn’t very clean or well supplied with towels. No hand towels etc.
Stayed 1 night in Apr 2018
Response from mike on 19 Apr 2018
Hello Sam Thank you so much for taking the time to comment on your recent stay at Surfers Riverside it appears that the cleaning standard has slipped in the last couple of weeks , we are high lightening and addressing these issues with our new Housekeeping contractor - We do not provide hand towels however we may consider this in future. Thank you again . Surfers Riverside Management

4/10 Poor

Mike, Brisbane

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location with a park up the road, Cavill Avenue only 10 minutes walk away and the beach close by also. Nice swimming pool and jetty to fish off the canal. Unit 5, ground floor two bedroom unit, nice layout, great side enclosed brick paved area for drying washing/ towels or let children play in for extra space, has fans and air conditioning in the lounge room. Sadly the furniture is very old, with drawers in poor condition. Cleaniness was very poor, cups and glasses were dirty and dusty, some old rubbish in the back of a cupboard and bathroom drawer. Poor attention in tidying the place between visitors. The blankets in one room weren't neatly folded so I wonder if it was washed? The ceiling fan light would randomly turn on at night and not sure if there was faulty electrics or perhaps the remote from upstairs apartment was affecting the downstairs unit. I wouldn't recommend or return to this place.
Stayed 4 nights in Mar 2018
Response from mike on 19 Apr 2018
Hello Mike, Thank you for taking the time to comment on your recent stay at Surfers Riverside. we are disappointed that the cleanliness was not up to the standard that we are a custom to we are addressing these issues with our new cleaning contractor ..thank you for bringing it to our attention. Surfers Riverside Management

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience.
While Riverside is in a great location, our experience started with a non smoking room which you could smell the cigarette smoke from outside the window walking past the Unit. After talking with management, they offered to clean it again and later offered us another room as the smell could not be fully removed. We were given the keys to another room which did not smell of smoke, however, the room was far from clean with dirty floors, smear marks on the walls and visable stains on the sides of the mattress and other furniture, uncleaned cooking equipment, no mattress protectors on the beds, thick dust in the cupboards and left over items from previous guests. They blamed the state of the room on having to quickly prepare it for our stay as we rejected the smoke filled room. However, many of the stains and dust seem to have been there for a while. We contacted Expedia and asked for a refund based on the state of the rooms, they (Riverside Apartments) offered us $100 refund and another clean of the room. They then reduced this offer to $85. After 4 hours of this, we decided to leave at our own expense.
Stayed 3 nights in Mar 2018
Response from mike on 19 Apr 2018
Hello Thank you for taking the time to comment on your recent stay at Surfers Riverside , we are disappointed of the review and that we were not able to satisfy you -all our units are non smoking and as advertised as such . we are addressing the cleanliness with our new housekeeping contractor and expectation that is required. Thank you Surfers Riverside Apartments.

8/10 Good

lesley, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel close to everything !
Very clean apartment however in the backpackers street so very noisy at night. Neighbours woke us every night with loud talking and laughing at 3 am and didn’t stop till 6 am when the party ends. If I was 20 it would have been better but I’m not so would rather sleep at night. But beach is 5 minutes away and suite was Very clean.
Stayed 3 nights in Mar 2018
Response from mike on 19 Apr 2018
Hello Lesley, Thank you so much for taking the time to comment on your recent stay at Surfers Riverside , this is normally a quite area and rarely that we get complaints re noise. We looking forward in welcoming you in the new future. Surfers Riverside Management

8/10 Good

vinnie, perth , wa

Liked: Cleanliness, staff & service, room comfort
Nice apartment , closer to beach
Pleasant. I wiuld love to book this spartment for ny future trips .
Stayed 5 nights in Jan 2018
Response from Surfers Riverside on 6 Feb 2018
Thanks Vinnie for your beautiful feedback. We would love to welcome you back in the future.

8/10 Good

C, Victoria

Liked: Staff & service, property conditions & facilities
RELAX RECHARGE RESET
Great spot close to the city, beach just a short walk ,public transport. Very quiet spot very happy with location overlooking the river and city scape. Just required more toilet paper, dishwasher liquid as we stayed a while, otherwise perfect for our first time in the Gold Coast. We will be back in town June July so we look forward to next time very family oriented and relaxing holiday Inn. Cheers C. Bryant
Stayed 8 nights in Jan 2018
Response from Mike on 29 Jan 2018
Hello , Thank you so much for taking the time to comment on your recent stay at Surfers Riverside, we look forward in welcoming you in the near future. Regards Surfers Riverside Apartments

2/10 Terrible

Patricia , Canberra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not nice.
Holes in wall. Not clean. Not enough kitchen plates, glasses, cooking tools.
Stayed 6 nights in Jan 2018
Response from Mike on 29 Jan 2018
Hello Lisa , Thank you for taking the time to comment on your recent stay at Surfers Riverside, we have engaged a new cleaning contractor little surprised with your comment as we do check all units before guest arrival. Thank You Regards Surfers Riverside

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bathrooms old and worn, showers very aged and not very clean. Overpriced for condition
Stayed 1 night in Jan 2018
Response from Mike on 29 Jan 2018
Thank you so much for taking the time to comment on your recent stay at Surfers Riverside we have recently employed new cleaning contractor and surprised to hear of any cleaning issue as there has been a significant improvement we take this on board thank you. Regards Surfers Riverside

8/10 Good

Lauren, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartments
Spacious apartments, plenty of room for 4 adults to comfortably holiday in. About a 10 minute walk to the beach and Cavill Ave, perfect if you want to be amongst the surfers atmosphere without actually being right in the thick of it. Decent sized pool overlooking the river, and high rises, Great for a little people watch. Check in was easy, as it was New Year’s Eve weekend, we checked in outside of office hours, simple instructions were emailed through prior to arrival on how to collect room and car park key from lock box at front of apartment building. Although, I didn’t see much of the staff, the lady I gave my key to at reception when checking out was lovely! Would definitely stay here again :)
Stayed 3 nights in Dec 2017
Response from Mike on 29 Jan 2018
Hello , Thank you so much for taking the time to comment on your recent stay at Surfers Riverside, we look forward in welcoming you in the near future. Surfers Riverside Apartments

4/10 Poor

Paul, Brisbane QLD

Disliked: Cleanliness, staff & service
Hotel close to the beach and Shops.
Air-con worked well, room under inspection was filthy, food scraps and bottle tops on the floor, no pillow protectors, old and torn pillows, mattress protector left with body fluid stains, pubic hair in shower and around toilet base, fluid stains on table tops, dirty glasses, food left in cupboard, used cotton buds in sink, filthy glass doors, cigarette butts and drink container left on balcony, cigarette ash swept into corner. Woke up scratching - ended up scratching all day. We left room to go to a family Xmas day party arrived back late that day and had a good look at the room and found all these issues. Called management next morning (so others could have a good Xmas day) and explained issues they said they would fix all issues, we agreed to leave the room and be back by 3 pm they would get the cleaner in. We arrived back only a new mattress protector and 2 new pillows had been changed, there were no sheets, pillow cases. We called management and they the cleaners did the wrong room and laughed. It spoiled our Xmas experience at the Gold Coast.
Stayed 3 nights in Dec 2017
Response from Relief Manager on 1 Feb 2018
Hi Paul, Unfortunately there was a communication break down we apologies for the inconvenience and we have compensated you for this.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
Response from Surfers Riverside Apt on 15 Dec 2017
Dear Guest, We are so pleased to read of your positive experience you had with us at Surfers Riverside Apartments . We do hope to see you back again with us and we very much appreciated your time taken to write a review on us. Many thanks Mike & Lily Surfers Riverside Holiday Apartments

10/10 Excellent

Tohi, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to town, public transport, beach
spent a week here for my birthday with some of the girls. Enjoyed the whole entire time. Close to surfers paradise, the beach and public transport
Stayed 5 nights in Oct 2017
Response from Mike on 15 Dec 2017
Dear Tohi, We are so pleased to read of your positive experience you had with us at Surfers Riverside Apartments . We do hope to see you back again with us and we very much appreciated your time taken to write a review on us. Many thanks Mike & Lily Surfers Riverside Holiday Apartments

4/10 Poor

Melissa, Sunshine coast

Disliked: Staff & service, property conditions & facilities
Overall experience- would not recommend 3/10
Paint missing from the walls in the lounge room & bedroom. Out dated bedroom with sheets & bedding. 2 showers in a 1 bedroom unit, the main bathroom shower screen would not close well. The shower head was extremely powerful & uncomfortable. No view, into the next door neighbours backyard. Noisy in the afternoon. Only good point was it was close walking distance to Surfers,
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Mattress was comfortable. Not enough toilet paper, washing powered, some fry pans needs to be thrown away, kettle and toaster need to be replaced. Lounge is uncomfortable. Otherwise great spot.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
there was to many stairs which was our fault for not ensuring there was no stairs

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

mark, brisbane

Liked: Room comfort
Disliked: Cleanliness, staff & service
Great location, dishwasher fail
Great location, but service non existent, left a note saying dishwasher had been left with stuff in from previous people, and it didn't wash prob with manky water still in the bottom... After 4 days it started to really smell... No contact, nothing was done...

4/10 Poor

Lisa, Newcastle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week away with the kids
One of the lounges had broken springs, with 3 of us staying in the apartment it was pretty uncomfortable to say the least. The bottom bed in the 2nd 'bedroom' was so creaky it would wake all of us up through the night. The lounges were dingy, the floors grimey and the accommodation in general was a big let down. All of these things were reported during our stay and the response wasn't too enthusiastic. They really need to spend some money on the basics here!

8/10 Good

Clinton

Liked: Staff & service
Basic accommodation and reasonable pricing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was fantastic and clean and close to everything you need

8/10 Good

Richelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, affordable, quiet location
We were very happy with the cleanliness & layout of the apartment we stayed in. Although it was a short walk to the heart of Surfers the apartment was in a nice quiet location. Our teenage kids loved the pool whilst hubby & I loved chilling in the lounges near the river