Property amenity

Reviews of JW Marriott Gold Coast Resort & Spa

5 out of 5
JW Marriott Gold Coast Resort & Spa
158 Ferny Avenue, Surfers Paradise, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 673 out of 1002 reviews" "
Rating 8 - Good. 238 out of 1002 reviews" "
Rating 6 - Okay. 59 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Akihiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast every morning. We celebrated 10 years and they gave us dessert and a bottle of wine free. The pool was beautiful and truly we had an amazing time. The staff were awesome but just too many children. Needs to be an adult only section of the resort.
Stayed 6 nights in Feb 2024

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Luke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our time here, pool was great
Stayed 5 nights in Mar 2024

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
The sea water pool with fish the children loved.
Stayed 3 nights in Mar 2024

10/10 Excellent

Vikash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere and a great selection of restaurants within the hotel.
Stayed 3 nights in Mar 2024

6/10 Okay

Quansong

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
average services staff are providing inconsistent responses pool was down and power outage
Stayed 4 nights in Jan 2024

6/10 Okay

catharine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The main lagoon pool was not in use and this was the main reason we booked it, very disappointing
Stayed 2 nights in Jan 2024

8/10 Good

Pui Man

Liked: Cleanliness, staff & service, property conditions & facilities
Love the private man-made beach inside the hotel. Everyone had a blast just staying at the hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Daniel Jo

Stayed 7 nights in Jan 2024

10/10 Excellent

ghada

Travelled with family
Liked: Amenities
Amazing place we went there with kids and didn’t need to leave really we had it all here ! And the staff are lovely, and very accommodating. Will definitely be back.
Stayed 4 nights in Jan 2024

10/10 Excellent

Chris

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great for kids
Stayed 3 nights in Jan 2024

10/10 Excellent

Fred

Stayed 4 nights in Jan 2024

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2024

10/10 Excellent

Oudai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amazing pools, beach and facilities
Stayed 3 nights in Jan 2024

8/10 Good

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Daniele

Travelled with family and small children, Travelled with group
Disliked: Cleanliness
Our stay was very unsatisfactory. The property was over crowded and over priced for what we got in return just to go to Gold Coast
Stayed 7 nights in Jan 2024

6/10 Okay

Francesco

Stayed 5 nights in Dec 2023

10/10 Excellent

Naomi

Stayed 5 nights in Dec 2023

10/10 Excellent

Dong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is great. Hotels Staff are very friendly and helpful. Facilities are very good too. The main restaurant is clean and food is tasty, but the food delivery is bit slow. I think the environment of Japanese restaurant should be improved further, not really like a 5 star service.
Stayed 2 nights in Dec 2023
Response from Maria on 18 Dec 2023
Dear guest,We're pleased to hear that your overall experience was great, and we appreciate your positive comments on our friendly and helpful staff, as well as the quality of our facilities and the cleanliness of the main restaurant. Your feedback regarding the food delivery speed has been noted, and we apologies for any inconvenience. Thank you for taking the time to share your thoughts, and we hope to welcome you back for an even more enjoyable stay in the future.Best regards,JW Marriott Gold Coast

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our time at the JW Marriott Gold Coast Resort and Spa! No only was the hotel fantastic with a brilliant pool… the staff were, without exception, welcoming, kind and great at looking after us! Special shoutouts to Kai and Hollie! I’d thoroughly recommend picking this as your Gold Coast hotel
Response from Maria on 18 Dec 2023
Dear Glenn,We are truly grateful for your glowing review of your time at JW Marriott Gold Coast Resort and Spa! It's heartwarming to hear that you loved our fantastic hotel, especially the pool. Your kind words about our staff, particularly Kai and Hollie, are greatly appreciated, and we're delighted to know that they made your stay memorable. Thank you for recommending us as a top choice for Gold Coast hotels. We look forward to welcoming you back for another wonderful experienceBest regards,JW Marriott Gold Coast

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The special we were on was great, the Czech girl at front desk Katerina was the best ever I’ve encountered. The pool area and service for food was nice and handy especially towels. The only down side was nowhere to hang up clothes in the bathroom. Room temperature gauge numbers wasn’t working efficiently. Breakfast was fantastic. Staff overall were super impressive.
Stayed 3 nights in Dec 2023
Response from Maria on 18 Dec 2023
Dear Anne,We appreciate your positive feedback regarding your recent stay with us. It's wonderful to hear that you enjoyed the special package, and we're especially delighted by your kind words about Katerina at the front desk. We're pleased that the pool area and food service, including the provision of towels, met your expectations. We apologise for any inconvenience with the lack of hanging space in the bathroom and the room temperature gauge; your comments will be addressed. However, we're thrilled that you found the breakfast fantastic and overall found our staff to be super impressive. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable experience.Best regards,JW Marriott Gold Coast

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lovely room and facilities, service and food disappointing
Stayed 6 nights in Nov 2023
Response from Maria on 6 Dec 2023
Dear Julie, We appreciate your positive feedback about our lovely rooms and facilities. However, we regret to hear that the service and food fell short of your expectations. Your feedback is valuable, and we apologise for any disappointment. We strive for excellence in all aspects, and your comments will be shared with our team for improvement. If there's anything specific you'd like to share about your experience, please feel free to provide more details. We hope to have the opportunity to better serve you in the future.Best regards,JW Marriott Gold Coast

8/10 Good

Stella

Stayed 7 nights in Nov 2023

10/10 Excellent

Matthew Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very happy with our short stay.
Stayed 1 night in Nov 2023
Response from JW Marriott Gold Coast on 1 Dec 2023
Dear MatthewThank you for choosing to stay with us and for taking the time to review your experience with a top score! We aim to provide the most luxurious experiences at JW Marriott and so we are thrilled to read that you were happy with your short stay. We look forward to welcoming you back again soon! Kind regards, JW Marriott Gold Coast

10/10 Excellent

Belynda

Stayed 2 nights in Nov 2023
Response from JW Marriott Gold Coast on 1 Dec 2023
Hello BelyndaThank you for your review. We hope to see you back at JW Marriott Gold Coast soon.Kind regardsJW Marriott Gold Coast

10/10 Excellent

Fatma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel with amazing services The staff were all super friendly and helpful. Would recommend this hotel to everyone. Thank you JW M We looooooooved our experience. Can not wait to come back
Stayed 3 nights in Nov 2023
Response from JW Marriott Gold Coast Resort and Spa on 20 Nov 2023
Dear Fatma,Thank you for choosing to stay with us and for taking the time to review your experience so positively! We are delighted to hear that you enjoyed your time with us at JW Marriott Gold Coast creating wonderful new memories. We look forward to welcoming you back again soon! Kind regards, JW Marriott Gold Coast

10/10 Excellent

Igor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's 5 star hotel and service, everything is Excellent
Stayed 4 nights in Oct 2023
Response from JW Marriott Gold Coast Resort and Spa on 20 Nov 2023
Dear Igor,Thank you for choosing to stay with us and for taking the time to review your experience with top marks! We are delighted to hear that you enjoyed your time with us at JW Marriott Gold Coast.Kind regards, JW Marriott Gold Coast

10/10 Excellent

Mary Cathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is not a walking distance to the beach. The property did not mention about the reroutes and close roads. Aside from this, it is still a good place to stay with a great breakfast buffet.
Stayed 2 nights in Oct 2023
Response from JW Marriott Gold Coast Resort and Spa on 20 Nov 2023
Dear Mary Cathleen,Thank you for choosing to stay with us and for taking the time to review your experience with a top 5 out of 5! Your feedback is important to us, and we look forward to you staying again soon!Kind regards,

10/10 Excellent

Jenita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing lagoon and pools
Comfortable resort with fantastic spa and friendly service. Highlight was the lagoon & pool areas. Breakfast was great and bar area has good food & cocktails selection. Service at the bar can be slow at night. Will come back for a relaxing vacation.
Stayed 4 nights in Oct 2023
Response from JW Marriott Gold Coast Resort and Spa on 20 Nov 2023
Dear Jenita,Thank you for choosing to stay with us and for taking the time to review your experience with a top ten! What a wonderful experience for you. We are delighted to hear that you enjoyed your time with us at JW Marriott Gold Coast creating wonderful new memories. We look forward to welcoming you back again soon! Kind regards, JW Marriott Gold Coast

10/10 Excellent

Kevin, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort.
Stayed 2 nights in Oct 2023
Response from JW Marriott Gold Coast on 1 Dec 2023
Dear KevinThank you for choosing to stay with us and for taking the time to review your experience so positively! Your feedback is important to us, and we are delighted that you loved our resort. We look forward to welcoming you again soon! Kind regards, JW Marriott Gold Coast

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service
The beds are the most uncomfortable beds I’ve ever slept on. I had a sore back during my whole stay. I thought the dinner Buffett wasn’t very good at all. Not much variety and the quality of food was average. Same as the breakfast Buffett. Hence why we only ate there one for dinner and twice for breakfast.
Stayed 7 nights in Sep 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort on the Gold Coast. The staff are all so friendly. Our room was spotless and the beds very comfortable. The salt water lagoon is the main reason why we come back to this resort again and again. The tram is walking distance if you want to go to Broadbeach or Pacific Fair. Wonderful holiday destination for families.
Stayed 5 nights in Sep 2023
Response from JW Marriott Gold Coast Resort and Spa on 20 Nov 2023
Dear Michelle,Thank you for choosing to stay with us and for taking the time to review your experience so positively! Your feedback is important to us, and we are delighted to read that you and your family loved the location and facilities on offer here at JW Marriott Gold Coast. We look forward to welcoming you back again soon! Kind regards,

10/10 Excellent

Wolfgang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel. The pool area is amazing
Stayed 6 nights in Sep 2023

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth every cent. Gorgeous resort. Brilliant service. Only regret is that we didn’t stay longer. Took advantage of the on-site dining which was great. Misano, was visually underwhelming, but food was fantastic. Buffet had everything and more. Poolside bar had a fantastic relaxed feel and comprehensive drinks list. Only criticism is the saltwater pool. It’s a brilliant add on, but execution is sub-par. The “reef” is overrun with algae. Nothing that a professional aquarist couldn’t keep under control. So some greater attention and investment could turn this sad microcosm into a real showstopper.
Stayed 3 nights in Sep 2023

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and attention to detail
Stayed 3 nights in Sep 2023

10/10 Excellent

Leshae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our expectations were completely exceeded! The lobby is stunning and feels like complete luxury. The staff make you feel like royalty and the pool area is incredible…. Goodness what a place! Came as an anniversary getaway but are very keen to come back with the kids. Couples, families, doesn’t matter, you will love it either way!
Stayed 4 nights in Sep 2023

8/10 Good

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was wonderful especially the welcoming staff, there standard was exceptional on the whole, the reception and concierge always said hello and chatted whenever we came and went and asked us was there anything we wanted, only one concierge lady never spoke or looked up from her mobile when we passed, she had blonde hair, she was there on two days and we wondered why she was there and why her approach was so different from her fellow employees. We loved everything else and cannot wait until our next visit.
Stayed 5 nights in Aug 2023

10/10 Excellent

Nina

Stayed 2 nights in Sep 2023

6/10 Okay

Xiao

Stayed 4 nights in Aug 2023

10/10 Excellent

Luke Damien

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and sense of space and design and friendly obliging staff Would like more lighting in the underground parking area for loading and unloading bags
Stayed 3 nights in Aug 2023

10/10 Excellent

Nathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was fantastic
Stayed 2 nights in Aug 2023

10/10 Excellent

handi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
Awesome staycation Relaxing Very professional Awesome hospitality
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service
Terrible customer service
Appealing customer service. Wouldn’t stay there again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is just a beautiful resort with excellent dining options. the stand out for us was the staff. Every staff member was so friendly, obliging and good at their particular job.
Stayed 3 nights in Aug 2023

10/10 Excellent

Elijah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Pool facility's and great staff
Stayed 1 night in Aug 2023

10/10 Excellent

Thien Y Vu

Stayed 3 nights in Aug 2023

10/10 Excellent

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jul 2023

10/10 Excellent

Giuseppe

Stayed 6 nights in Jul 2023