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Rating 10 - Excellent. 2029 out of 2904 reviews" "
The view was incredible, the location was great, right on the ocean. The property was very clean with all essential items for a week’s stay. Unfortunately a new construction was underway in front of the building. Blinds across all of the windows would have been preferred.
Furniture was quite worn and used.
Bed was collapsed on one side. Lovely location but rooms clearly need a light refurbishing especially at this price range.
Ajan
Stayed 2 nights in Mar 2024
Response from Guest Relations on 27 Mar 2024
Hello Ajan,We are sorry you experienced this. We are indeed undertaking a furniture renewal program and currently refurbishing our rooms as needed. Please don't hesitate to contact us prior to your next stay, should we have the pleasure.
Staff was very knowledgeable and friendly.
I was really disappointed that there was very noisy construction right below our suite. With previous concussion issues I was not able to enjoy the balcony or open windows. We were offered a different room but at an additional cost.
Maxine
Stayed 4 nights in Mar 2024
Response from Central Reservatiosn on 16 Mar 2024
Thank you for your feedback Maxine. We're sorry to hear you had experienced some issues with the noise of the construction. Unfortunately as this is a separate entity we don't have much control over this, however we do try our absolute best to inform all guests of this and try to allocate around this noise. We hope we can welcome you again once the construction is complete so you are able to have a more enjoyable stay.
6/10 Okay
Joanna
6 Mar 2024
Liked: Amenities
Disliked: Cleanliness
Room wasn’t cleaned properly prior to stay there was still food stains on the kitchen bench and hair in the bathroom. Location is great and rooftop and amenities are really good. Just a little disappointed with the cleanliness
Joanna
Stayed 6 nights in Feb 2024
Response from Central Reservations on 16 Mar 2024
Thank you for your feedback Joanna, and we're sorry to hear of the standard of your apartment when you had checked in. This is not the standard Rhapsody Resort likes to keep, and your feedback has been passed onto our Housekeeping & Management team for their review. We hope we can welcome you again in the near future and provide a more enjoyable stay.
This property is nice and cleaned. Good location, coffee and grocery shops on ground floor.
Jonathon is very good knowledge and the crew is excellent customer services.
I will come back and prefer to all family and friends
Cuong
Stayed 3 nights in Mar 2024
Response from Central Reservations on 16 Mar 2024
Thank you for your great feedback Cuong! We hope to welcome you again soon.
Likes
- free on site parking
- friendly staff
- restaurant on site
- gym at level 27 = can run and enjoy the view!
- nice rooftop garden at level 41 with breath taking views
- ocean view directly facing surfers paradise beach
- the room was generally quite clean
- the included kitchen comes fully equipped!
- they even provide washing and cleaning detergent
- the master bedroom has its own walk in closet and spacious toilet!
- complimentary bath towels if you were to use their swimming pool, jacuzzi and sauna
- walking distance from surfers paradise beach
Dislikes
- I asked if it was possible to do early check in at 1030am instead of 2pm and all they said was “oh I’ll expedite it for you and contact you via email”… after asking a few times I ended up getting checked in at 2pm (the designated time) - anyway small matter, I’m not gonna deducts stars because it’s states in their policy - but at least tell me straight up so I don’t have to sit around waiting.
Aloysius
Stayed 5 nights in Feb 2024
Response from Central Reservations on 15 Mar 2024
Thank you for your great feedback Aloysius. We're sorry to hear you were unhappy with the information passed on regarding check in. We do our best to try and have the room ready a bit earlier than 2PM if you do request an early arrival, however it does depend on how the housekeeping team is running on the day. We hope we can welcome you again in the near future.
Modern apartment hotel at the end of town. The staff was very kind, however, the apartments are showing wear and tear. The unit had a smoke smell and the pool area was very small.
Ryan
Stayed 2 nights in Feb 2024
Response from Central Reservations on 15 Mar 2024
Thank you for your great feedback Ryan. We have passed this onto Management for their review and follow up. We hope to be able to welcome you again in the near future and provide a more enjoyable stay.
Such great views and a great pool. Had a great stay
Christina
Stayed 4 nights in Feb 2024
Response from Charlie on 26 Feb 2024
Thank you for sharing your positive feedback about your stay at Rhapsody Resort! We're delighted to hear that you enjoyed the great views and our fantastic pool during your time with us. It's wonderful to know that you had a great stay overall. We hope to welcome you back for another enjoyable experience in the future!
Enjoy the ocean view, good location and room facilities.
Hui Hong
Stayed 5 nights in Feb 2024
Response from Charlie on 26 Feb 2024
Thank you for taking the time to review your recent stay with us at Rhapsody Resort. It is fantastic to hear that we met your expectations during your stay and I hope that we are able to accommodate you gain in the future!
Me and my partner loved how close it is to the beach but still a little bit of from the noise of the central of surfers pradise during at night. Choosing ocean view 1 bedroom apartment is definitely worthwhile. Our view everytime we wake up is breathtaking. Staff are very welcoming, accommodating and easy to talk to. All in all we will definitely stay again at Rhapsody. To be honest my partner told me that he wants to go there very often because of the accomodation and the beach, given we are from Melbourne.
Gabriel Alan
Stayed 4 nights in Feb 2024
Response from Charlie on 26 Feb 2024
Thank you for sharing your wonderful experience at Rhapsody Resort! We're delighted to hear that you and your partner enjoyed the proximity to the beach while still being able to retreat from the noise of central Surfers Paradise at night. Opting for an ocean view 1-bedroom apartment sounds like it was definitely worth it, with breathtaking views every morning. We're thrilled that our staff made you feel welcomed, accommodated, and easy to talk to. It's heartwarming to know that you both had such a fantastic time that you're already planning to return, especially considering you're from Melbourne. We can't wait to welcome you back to Rhapsody Resort for more memorable experiences!
10/10 Excellent
Rebeca
Business traveller, Travelled with group
19 Feb 2024
Liked: Cleanliness, amenities
Fabulous property for relaxing. Walk across the road to the beach or 5 minute walk hets you to the heart of surfers with so much to do.
Rebeca
Stayed 4 nights in Feb 2024
Response from charlie on 26 Feb 2024
Thank you for taking the time to post a review of your recent stay with us. We are delighted to know you enjoyed your stay with us and i hope we have the opportunity to accommodation you at the resort again
10/10 Excellent
Alexander
18 Feb 2024
Amazing views. Clean and modern.
Alexander
Stayed 3 nights in Feb 2024
Response from Charlie on 26 Feb 2024
Thank you for taking the time out to review your recent stay with us. We are delighted to hear we met your expectations and hope to accommodate you again in the future
Property did not really have anything exciting going on at any time. Clean and quiet but a bit boring.
DAVIDSON, Ray Edward
Stayed 7 nights in Feb 2024
Response from Charlie on 26 Feb 2024
Thank you for sharing your feedback regarding your recent stay at Rhapsody Resort. We're glad to hear that you found the property to be clean and quiet. We appreciate your honesty about the experience feeling a bit boring, and we apologize if there were aspects of your stay that did not meet your expectations in terms of excitement or activities. Your feedback is valuable to us, and we will take it into consideration as we strive to improve and enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide a more engaging and enjoyable stay in the future.
10/10 Excellent
ANIL
6 Feb 2024
Clean, very nice with great location. Friendly staff, we had a reservation issue when they were showing us as NO SHOW but in fact we had checked in on time on February 2nd. We were concerned about being double charged. But their front desk representative Ashley promptly addressed the issue and assured us that they had issue with their reservation system and they would correct the charges if any problem is found.
ANIL
Stayed 3 nights in Feb 2024
Response from Guest Relations on 7 Feb 2024
Hello ANIL,No surprise that our wonderful Ashley was able to sort out the reservation issue. Thank you for taking the time to leave a review and we hope to be able to welcome you back.
Highly disappointed with the service, not sure why the rating of property was so high. I had four night stay in a one bedroom apartment in the property over Australia day long weekend and the apartment was not cleaned even once during the stay, bedsheets and towels were changed only one time. Apparently the housekeeping does not work on a public holiday (how is that a guest problem when this was not informed earlier). The day after bedsheets and towels were changed, I inquired about cleaning and after a bit of back n forth the staff admitted that cleaning should have been done same time and agreed to complete cleaning the next day however no one came; it was a miserable service.
Also, it was supposed to be queen bed however there were two single beds merged togather; upon inquiry, I was told this is how it is in all the rooms which I later found out to not be true and I could not be given another room of similar selection due to unavailability.
Overall condition of the carpet and couches was miserable, they are definitely out of date and need replacement or deep cleaning. The sheets were washed but pale and needed replacement.
The stay left a bad taste to our trip.
Arsalan
Stayed 4 nights in Jan 2024
Response from Central Reservations on 1 Feb 2024
Thank you for your feedback Arsalan. We're very sorry to see you did not enjoy your stay with us and had experienced a few issues while you were here. Unfortunately each apartment is individually owned so the bedding can differ due to the owner's choice of beds. We allocate to the best of our abilities, however at times we are unable to guarantee or allocate as per requests. Your feedback and information has been passed onto the Management & Housekeeping team for their information and for them to rectify all issues. Again, we are sorry to see you had experienced these issues, and please know this is not the standard Rhapsody Resort likes to keep their apartments and services to. We hope we can have the chance to provide a more enjoyable stay in the near future.
8/10 Good
Doug
29 Jan 2024
Disliked: Cleanliness
Overall the property is ok, carpet wasn't clean but lucky there was a vacuum in the room so easy fix. It was very noisy from constructions in front of building. Views were great but will not last when new building is
Doug
Stayed 7 nights in Jan 2024
Response from Central Reservations on 1 Feb 2024
Thank you for your feedback Doug. We have passed on the information regarding the carpet to our Housekeeping team for their rectification. We hope to welcome you again in the near future.
Thank you for your feedback Nyingi. We're sorry to hear you had experienced some issues with the construction, and appreciate your understanding during this time. We hope we can provide a more enjoyable stay in the near future.
It was a really nice stay but we had some issues with bugs
Marelyn
Stayed 7 nights in Jan 2024
Response from Central Reservations on 1 Feb 2024
Thank you for your feedback Marelyn. We're sorry to hear you had experienced some issues with bugs over the stay. Management & Housekeeping have been informed and will address these issues and have them rectified. We hope to have the chance to provide a more enjoyable stay in the near future.
Thank you for your great feedback Renxiang! We hope to welcome you again soon.
6/10 Okay
Thiha
22 Jan 2024
Disliked: Cleanliness
Thiha
Stayed 5 nights in Jan 2024
Response from Central Reservations on 25 Jan 2024
Thank you for your feedback Thiha. We're sorry to see we fell short with the service this time around, and we hope to have the chance to provide a more enjoyable stay in the near future.
Thank you for your feedback Piyush. We're very sorry to see you did not enjoy your stay with us. We always try our absolute best to provide an enjoyable stay for our guests, so if there are any issues that need to be noted for future follow up we invite you to address these with us directly. We hope we can provide a more enjoyable stay for you in the future.
There is a building site in front of the hotel and the noise was an issue in the morning, the view from the hotel will be gone soon once the construction is complete but was nice place to stay, bathroom condiments were empty and not restocked as requested multiple times we kept having to get from reception desk but the staff were so nice about it,
Seamus
Stayed 4 nights in Jan 2024
Response from Central Reservations on 16 Jan 2024
Thank you for your feedback Seamus. The construction is a bit of a bump in the road, however we are trying everything in our power to work around this noise. We're sorry to see you had issues with the housekeeping, but are glad our team were able to assist you quickly. We hope to welcome you again for a more enjoyable stay.
Stunning views, good quality modern, clean with all you need. All staff really amazing. Great service.
Minky
Stayed 7 nights in Dec 2023
Response from Central Reservations on 16 Jan 2024
Thanks for your great feedback Minky! We're so glad to see you enjoyed your time with us, and look forward to welcoming you again.
10/10 Excellent
Claudia
11 Jan 2024
Liked: Cleanliness
Very clean and well-appointed 1 bedroom apartment for a family of 3, with everything you need: from kitchen to laundry.
Two train stations away from Cavil Ave. but still a walking distance to everywhere and across the Main Beach in Surfers.
Good Air Con in the hot and humid weather, large balcony, overlooking the beach and the Pacific surf.
Happy customers who will return for our next holiday.
Claudia
Stayed 6 nights in Jan 2024
Response from Central Reservations on 16 Jan 2024
Thank you for your great feedback Claudia. We're very happy to see you enjoyed your time with us, and look forward to welcoming you again soon.
The property was good. The view was beautiful. There were some minor things that need improvement like the dishwasher didn’t wash the dishes properly. The kitchen area is small if you want to cook there. Overall we had a good time.
Jagpreet
Stayed 5 nights in Jan 2024
Response from Central Reservations on 9 Jan 2024
Thank you for your feedback Jagpreet. We're sorry to hear of the issues you had experience with us. All respective departments have been informed of these issues, and will look to rectify this to avoid any future issues. We hope to welcome you again to provide a more enjoyable stay.
Amenities , staff , quality of the apartments , furnishings , features - everything top class.
Staff - simple the best Aussie hospitality : happy , inviting , helpful, gracious.
Will surely come back to stay
balachandran
Stayed 3 nights in Jan 2024
Response from Central Reservations on 9 Jan 2024
Thank you for such great feedback Balachandran! We're very happy to see you enjoyed your time with us, and hope to welcome you again in the near future.
6/10 Okay
Lisa
5 Jan 2024
Liked: Property conditions & facilities
We had a high floor ocean view suite. The suite itself was nice. Large and well equipped, with one exception. The exception was the absence of coffee making supplies. Not even a pour over. Only instant coffee. The view was spectacular. The housekeeping was poor. Used towel on ground when we checked in and bathroom window shade covered with dead flies. Told desk staff about the window shade on the first day but it was never cleaned. The clothes drier did not work. Overall disappointed, given the price.
Lisa
Stayed 3 nights in Jan 2024
Response from Central Reservations on 9 Jan 2024
Thank you for your feedback Lisa. We apologise that the standards for housekeeping were not met during your stay. Your feedback is valuable to us and your concerns have been passed on to the housekeeping management team for their review. We hope to provide a more enjoyable stay in the future.