Novotel Surfers is 4 star hotel, but the overall experience is so disappointing. Staff do not greet the guests. I stayed for 3 nights, no brush/ tooth paste provided, no disposable amenities, no bathrobe or slippers, no water bottle as courtesy, the towels are bone dried and truly passed their life time. No room service provided, i had collect dinner platewls and cutlery from the cafe at the lobby. After taking shower water is every wher including the walk in sink area. Swimming pool is dirty and slippery. I winder if they clean adjacent Pool washroom. My suggestion will be, if you have money ti spend additional few hundreds, get atleast a 5 star hotel.