Exterior

Reviews of Novotel Surfers Paradise

4.5 out of 5
Novotel Surfers Paradise
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 422 out of 1012 reviews" "
Rating 8 - Good. 292 out of 1012 reviews" "
Rating 6 - Okay. 156 out of 1012 reviews" "
Rating 4 - Poor. 74 out of 1012 reviews" "
Rating 2 - Terrible. 68 out of 1012 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was good and the staff friendly .
Stayed 2 nights in Mar 2024
Response from Dorcas on 26 Mar 2024
Hi WIlliam,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Jan 2024
Response from Dorcas on 26 Mar 2024
Hi Mustafa,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Brodie-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dorcas on 26 Mar 2024
Hi Brodie-Lee,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dorcas on 26 Mar 2024
Hi Brooke,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick check-in and check-out. Lift was super fast! Food options on-site and within easy walking distance. Staff helpful and friendly. Will stay again when in town.
Response from Dorcas on 26 Mar 2024
Hi Jason,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness
If you enjoy the sound of loud clubbing and dance music from surrounding premises punctuating your sleep until 4am on a Sunday morning go right ahead.
Stayed 1 night in Mar 2024
Response from Dorcas on 26 Mar 2024
Dear Barry,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Mahran D

Disliked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Dorcas on 26 Mar 2024
Hi Mahran D,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 3-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location, never thought i would like surfers paradise but glad to be proven wrong. Hotel staff were excellent and the view from the 33rd floor was awesome.
Stayed 7 nights in Mar 2024
Response from Dorcas on 26 Mar 2024
Hi James,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Raymond, Derrimut

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, within walking distance to everything
Stayed 5 nights in Mar 2024
Response from Dorcas on 11 Mar 2024
Dear Raymond,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome view
Stayed 6 nights in Mar 2024
Response from Dorcas on 11 Mar 2024
Dear Kevin,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

8/10 Good

David, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Room service did a good job each day I was there. Easy and convenient stay for those just wanting to stay central in surfers. I’m also glad they updated the gym with new equipment.
Stayed 5 nights in Mar 2024
Response from Dorcas on 11 Mar 2024
Hi David,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

10/10 Excellent

Matt

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here. Great location, good price. And we love the pool and spa.
Stayed 2 nights in Feb 2024
Response from Dorcas on 12 Mar 2024
Hi Matt,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,

6/10 Okay

Abdul Ghani Mansur Bin, Sydney

Travelled with family, Travelled with partner
It was good.
Stayed 2 nights in Feb 2024
Response from Dorcas on 12 Mar 2024
Dear Abdul Ghani,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, friendly and helpful staff. Convenient with tram stop right outside. Shopping centre with supermarket and good range of shops next door. Rooms are spacious with a lovely sea view.
Stayed 1 night in Feb 2024
Response from Dorcas on 12 Mar 2024
Hi Hannah,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,

8/10 Good

Yogeshkumar Shivkumar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, everything is nearby. Short walk to beach
Stayed 5 nights in Feb 2024
Response from Dorcas on 12 Mar 2024
Hi Yogeshkumar,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with car park. Short stroll to the beach. Surfers itself is a bit tired and in need of an overhaul.
Stayed 2 nights in Feb 2024
Response from Dorcas on 12 Mar 2024
Hi Kevin,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

10/10 Excellent

Ravneel Rajnay

Liked: Staff & service, amenities, property conditions & facilities
Nice central clean and professional accommodation.
Stayed 3 nights in Feb 2024
Response from Dorcas on 12 Feb 2024
Hi Ravneel Rajnay,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Margaret Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 7 nights in Feb 2024
Response from Dorcas on 12 Feb 2024
Good Day Margaret,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

2/10 Terrible

Shubham

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
They charge me $20 a day for parking without letting me know, whereas the normal charges of parking around the area was $10-$15 a day.
Stayed 4 nights in Feb 2024
Response from Dorcas on 12 Feb 2024
Dear Shubham,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short by failing to inform you that parking is chargeable on departure as we do not own the parking. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Parsis

Travelled with family
Liked: Cleanliness, staff & service, amenities
My stay at novotel was great as i love the location in the middle of everything and the view was beautiful
Stayed 4 nights in Jan 2024
Response from Dorcas on 6 Feb 2024
Dear Parsis,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests.Thank you for your comments regarding your stay with us and I will share your feedback with the Team as I know that they will be as pleased as I am to know that you enjoyed your stay and the service that you received throughout your stay with us in the heart of Surfers Paradise.Thank you again for your feedback and we hope to welcome you back to Novotel Surfers Paradise in the future.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked every thing. Great spot great view friendly clean perfect. Highly recommend. The best.
Stayed 5 nights in Jan 2024
Response from Dorcas on 6 Feb 2024
Dear Nicole, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests.Thank you for your comments regarding your stay with us and I will share your feedback with the Team as I know that they will be as pleased as I am to know that you enjoyed your stay and the service that you received throughout your stay with us in the heart of Surfers Paradise.Thank you again for your feedback and we hope to welcome you back to Novotel Surfers Paradise in the future.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Saima

Travelled with family
Liked: Cleanliness, staff & service
the exhaust fan in bathroom was not working
Stayed 4 nights in Jan 2024
Response from Dorcas on 6 Feb 2024
Hi Saima,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience. I have passed the feedback in regard to the fan to the engineering team to fix accordingly.Best Regards,Dorcas B.Reservation Manager

4/10 Poor

Rafayat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel Surfers is 4 star hotel, but the overall experience is so disappointing. Staff do not greet the guests. I stayed for 3 nights, no brush/ tooth paste provided, no disposable amenities, no bathrobe or slippers, no water bottle as courtesy, the towels are bone dried and truly passed their life time. No room service provided, i had collect dinner platewls and cutlery from the cafe at the lobby. After taking shower water is every wher including the walk in sink area. Swimming pool is dirty and slippery. I winder if they clean adjacent Pool washroom. My suggestion will be, if you have money ti spend additional few hundreds, get atleast a 5 star hotel.
Stayed 3 nights in Jan 2024
Response from Dorcas on 6 Feb 2024
Dear Rafayat,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

xiao

Travelled with family
Liked: Staff & service
Overroll valuable option for the aera. Nice and friendly staff.
Stayed 6 nights in Jan 2024
Response from Dagmara K, Director of Rooms on 4 Feb 2024
Dear Xiao, Thank you for taking the time to post a review following your recent stay. I am pleased to read that you found the team friendly. We hope to welcome you back in near future.

6/10 Okay

Youssef, Marsfield

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel definitely needs renovation. Location is outstanding but air con was terrible bathrooms were very old and the rooms all in all were disappointing
Stayed 3 nights in Jan 2024
Response from Dagmara K, Director of Rooms on 4 Feb 2024
Dear Youssef, Thank you for sharing your feedback in regards to the hotels rooms Ambiance and décor. I am a pleased to inform you that we are currently working towards new and fresh ideas that l trust will restore the look and feel of the hotel.

8/10 Good

Michelle

Travelled with group
Liked: Staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from Dagmara K, Director of Rooms on 4 Feb 2024
Dear Michelle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Madison

Stayed 4 nights in Jan 2024
Response from Dorcas on 26 Mar 2024
Dear Madison,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Suzy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was near every thing and a very clean hotel had the best stay
Stayed 3 nights in Jan 2024
Response from Dorcas on 6 Feb 2024
Dear Suzy,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests.Thank you for your comments regarding your stay with us and I will share your feedback with the Team as I know that they will be as pleased as I am to know that you enjoyed your stay and the service that you received throughout your stay with us in the heart of Surfers Paradise.Thank you again for your feedback and we hope to welcome you back to Novotel Surfers Paradise in the future.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Renee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our experience at Novotel Surfers Paradise we would like to thank them heaps
Stayed 5 nights in Jan 2024
Response from Dorcas on 6 Feb 2024
Dear Renee,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests.Thank you for your comments regarding your stay with us and I will share your feedback with the Team as I know that they will be as pleased as I am to know that you enjoyed your stay and the service that you received throughout your stay with us in the heart of Surfers Paradise.Thank you again for your feedback and we hope to welcome you back to Novotel Surfers Paradise in the future.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Wayne

Stayed 6 nights in Jan 2024
Response from Dorcas on 26 Mar 2024
Hi Wayne,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service
Very good
Stayed 5 nights in Jan 2024
Response from Dorcas on 6 Feb 2024
Dear John, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests.Thank you for your comments regarding your stay with us and I will share your feedback with the Team as I know that they will be as pleased as I am to know that you enjoyed your stay and the service that you received throughout your stay with us in the heart of Surfers Paradise.Thank you again for your feedback and we hope to welcome you back to Novotel Surfers Paradise in the future.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Sandeep

Disliked: Staff & service
as a whole good experience.
Stayed 2 nights in Jan 2024
Response from Dorcas on 26 Jan 2024
Dear Sandeep,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Sharengan

Travelled with family and small children
Liked: Cleanliness, staff & service
Lovely staff, great location and good value for money.
Stayed 6 nights in Jan 2024
Response from Dorcas on 26 Jan 2024
Dear Sharengan,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Deanne

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the rooms very average. Had a big ball of hair on the carpet when we arrived. The pool was murky and had a lot of hair in it. The pool side was unmaintained- ie people left empty drinks and good packaging and staff didn’t clean for hours. Room was old and the brown carpet felt dirty. Had to wait forever for the lifts. Beds were comfortable but pillows were like rocks. Good location.
Stayed 5 nights in Jan 2024
Response from Dorcas on 22 Jan 2024
Dear Deanne,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Anchal

Stayed 5 nights in Jan 2024
Response from Dorcas on 22 Jan 2024
Hi Anchal,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

cuong quoc

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Dorcas on 22 Jan 2024
Dear Cuong Quoc,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 3-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Kylie Anne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Dorcas on 15 Jan 2024
Hi Kylie,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Good

MINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Dorcas on 15 Jan 2024
Hi Mina,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

4/10 Poor

aman

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outside room carpet is dirty and lift is too long wait
Stayed 3 nights in Jan 2024
Response from Dorcas on 15 Jan 2024
Dear Aman,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

2/10 Terrible

Luca

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Dorcas on 15 Jan 2024
Dear Luca,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Jaime

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - easy to walk to everything surfers paradise. Staff were all so friendly and helpful
Stayed 2 nights in Jan 2024
Response from Dorcas on 15 Jan 2024
Dear Jaime,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

2/10 Terrible

xiaodi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dorcas on 15 Jan 2024
Dear Xiaodi,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

2/10 Terrible

Dilbhag

Stayed 3 nights in Dec 2023
Response from Dorcas on 22 Jan 2024
Dear Dilbhag,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

4/10 Poor

Joseph

Stayed 2 nights in Dec 2023
Response from Dorcas on 15 Jan 2024
Dear Joseph,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

2/10 Terrible

Teresa

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Cleanliness needs to be enhanced by a lot. Check in procedure was wrong, wrong room given. The cleaning wasn’t done properly.
Stayed 5 nights in Dec 2023
Response from Dorcas on 15 Jan 2024
Dear Teresa,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Jeannette

Stayed 2 nights in Dec 2023
Response from Dorcas on 15 Jan 2024
Dear Jeannette,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Jackson

Travelled with partner
I liked everything
Stayed 5 nights in Dec 2023
Response from Dorcas on 2 Jan 2024
Dear Jackson,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

2/10 Terrible

Gaurang

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Pretty lousy experience at Novotel. It's just a big name now. The aircon in the room was not cooling at all. Even after the technician checked it, there was no difference. They didn't even change our room. And they overcharged for parking. We struggled to sleep in such conditions. I'll never visit here again.
Stayed 1 night in Dec 2023
Response from Dorcas on 2 Jan 2024
Dear Guarang,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Binil

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Superb location. Close to great restaurants and beach. One thing which disappointed me was the time to check in. There was a long queue to check in and the lady at the counter was super slow. It took more than 45 minutes on arrival to do the check in. Check in shouldn't take this long in any standard hotel. They should reduce the check in time and should have more people at the counter.
Stayed 4 nights in Dec 2023
Response from Dorcas on 2 Jan 2024
Dear Binil,Thank you for taking the time to write a review about your stay. It is always a pleasure to receive positive feedback about the location.I am sorry that your experience did not meet your expectations in regard to check in; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

2/10 Terrible

Imran

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience and terrible property services and terrible room service
Stayed 1 night in Dec 2023
Response from Dorcas on 2 Jan 2024
Dear Imran,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager