Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers
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Reviews of Sovereign Gold Coast

4 out of 5
Sovereign Gold Coast
138 Ferny Avenue, Surfers Paradise, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 297 out of 1002 reviews" "
Rating 8 - Good. 355 out of 1002 reviews" "
Rating 6 - Okay. 190 out of 1002 reviews" "
Rating 4 - Poor. 102 out of 1002 reviews" "
Rating 2 - Terrible. 58 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean, spacious room, pool and hot tub facilities. No overnight reception staff, restaurant closed during my stay, vending machines broken. Parking very limited, but I god lucky during the stay! Really nice place, will come back.
Stayed 3 nights in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Helen

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Love the location - easy access to trams and bus stops. My room was a bit aged, but still ok. Reception staff are lovely.
Stayed 3 nights in Mar 2024

8/10 Good

Rustam

Stayed 1 night in Mar 2024

4/10 Poor

Elizabeth

Disliked: Staff & service, amenities, property conditions & facilities
Awful wifi and under construction
Stayed 2 nights in Mar 2024

8/10 Good

Francois

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, sad the carpark is always full and parking on the street is the only solution
Stayed 1 night in Mar 2024

6/10 Okay

Sally

Liked: Cleanliness, staff & service
Well priced accomodation and facilities in line with this. The beds were average, no hairdryer or iron, and parking was unreliable ( half as many car parks as units, so parking was multiple block away).
Stayed 1 night in Feb 2024

6/10 Okay

Harry

Liked: Cleanliness
Stayed 6 nights in Feb 2024

8/10 Good

Isobel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was nice, all I needed but needs handy man work carried out not only in my room but stand out side in the drop off area and look up. yuk and not long till that becomes a serious problem H&S. Oh I know you can not cater for all but the bed was extremely soft. Thanks heaps for the stay and I had a blast on the GC. Kind Regards Isobel
Stayed 4 nights in Feb 2024

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service
Good value, property is quite dated but expected for the price point, bathroom was newly renovated and clean and fresh! Aircon couldn’t with an upgrade
Stayed 1 night in Feb 2024

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Leanne

Liked: Cleanliness, amenities, property conditions & facilities
Liked everything
Stayed 4 nights in Jan 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Rodney

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable clean accomodation
Was a very nice stay. Only thing was that the beds were on wheels on floor boards and there were no wheel locks. This meant that the beds were rolling around.
Stayed 1 night in Jan 2024

6/10 Okay

crystal

Travelled with family
Disliked: Staff & service, amenities
Staff need some lessons in customer service! No personality skills whatsoever not a hello how are you , Thankyou or anything remotely polite! Parking terrible don’t bother nowhere to do laundry like it says property had a shower curtain which made us feel dirty, musty smell in unit but no one there seemed to care they just turn up for a pay check sad the way the world is going.
Stayed 3 nights in Jan 2024

6/10 Okay

Laura

Travelled with family
The pool was great, upgrading the internet would be a cheap but great investment for all future guests. Rooms were spacious and views were great
Stayed 5 nights in Dec 2023

6/10 Okay

Rachelle

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel rooms are certainly in need of some updating. Very tired.
Stayed 1 night in Dec 2023

6/10 Okay

Rohini

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family catch up.
Perfect stop over, wonderful friendly staff, comfortable room. Central to Surfers Paradise. Close to to the strip, a wonderful place to catch up with my daughter and her partner who live on the coast there.
Stayed 1 night in Dec 2023

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mr Bernd

Stayed 1 night in Dec 2023

10/10 Excellent

Sharee

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay for my son & myself. Very affordable during school holidays. Would recommend.
Stayed 3 nights in Dec 2023

8/10 Good

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. We had a freshly renovated room that was spacious. Full size fridge and microwave were essential for us. Car park filled quickly if you weren’t back early from your day out.
Stayed 5 nights in Dec 2023

2/10 Terrible

Fifi

Stayed 1 night in Dec 2023

6/10 Okay

Anita

Stayed 2 nights in Dec 2023

10/10 Excellent

Linda

Liked: Amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious bedroom and lounge, big verandah, Bathroom was spacious and would be nicer if it didnt have a bath tub shower. Poor Internet reception, nice large TV with no paid tv available, no replacement towels available, you have to pay extra if you want your room Cleaned, upgrade on gym station would be nice, pool, spa and sauna are great. Perhaps provide a vacuum for rooms that have people staying less than 8 days to allow housekeeping.
Stayed 7 nights in Dec 2023

10/10 Excellent

Mason

Stayed 1 night in Dec 2023

8/10 Good

lee

Liked: Staff & service, property conditions & facilities
Very nice stay.
Stayed 4 nights in Dec 2023

6/10 Okay

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly enough staff. Charged $2.50 per towel to have clean ones…. Truly bizarre. And car parking is hit and miss for availability. Was super cheap so to be expected.
Stayed 3 nights in Dec 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not happy
First day woken up 9am to a loud drill the kept going to 10:30am then rest of the day was quiet second day woken up by house keeping at the door by 9am plus the reception refused to help through these issues and not to meation not having a fridge to store food in once checked out resulting in a mad dash to store our food instead of enjoying the last day plus a massive disappointment was not having use of the spa
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Overall decent stay
For the price, the hotel was decent. The room and bathroom were clean, lots of amenities. The pool was area was ok, spent an afternoon sunbathing by it which was nice but the pool itself was a bit leafy/dirt and vegetation floating around. The only thing that I really wasn’t pleased with - on our morning of check out, we accidentally slept through our alarm and were woken 10:00am on the dot by a cleaner coming in. Of course that was our own fault, so we rushed to get out as quickly as possible, but only 15 minutes later someone came aggressively banging on our door. We opened it to him and he was unnecessarily rude, raising his voice at us. Disappointing service, as these things happen and people can be late by accident but we didn’t need to be spoken to like that because of it
Stayed 2 nights in Nov 2023

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Ines

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great location, lovely resort
Stayed 3 nights in Oct 2023

6/10 Okay

Doug

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed here for the v8 supercars. Granted early check in which was a bonus however the rest pf the place was pretty average. Paid near 300 a night for tiny room with two single beds. Was somewhat clean except for the bonus used sock left in the corner. The deck came with a view of a shrub that had another bonus 3 used socks lodged in it, sadly none matching. Shower screen broken, roof fascia failing and vanity unit broken. New tv fitted during our stay, with bonus white patch in dead centre of screen. Luckily consumed enough alcohol to make it less painful
Stayed 2 nights in Oct 2023

8/10 Good

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy to find,very clean, nice breakfast thanks
Stayed 2 nights in Oct 2023

8/10 Good

Cat

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and easily accessible!! Nice clean rooms, just need to have an iron there to make it perfect, had a conference and could not iron my shirt in the morning and no one was at reception until 8am. But the experience was perfect!!
Stayed 1 night in Oct 2023

4/10 Poor

Sue

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Property very old and run down, have to wash-up and remove own rubbish from room, one eating place that is only open a few nights, fridge stunk like fish, main issue very limited parking, have to park and walk from a fair distance.
Stayed 2 nights in Oct 2023

10/10 Excellent

Judi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk very welcoming
Stayed 2 nights in Oct 2023

10/10 Excellent

Rosalie

Stayed 1 night in Oct 2023

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Samara

Stayed 4 nights in Sep 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, great service from the lady at the front desk. Pool was wonderful.
Stayed 1 night in Oct 2023

4/10 Poor

Louise

Stayed 1 night in Sep 2023

10/10 Excellent

Maddison

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay and amazing room more than what we thought, enjoyable stay, light broken and got fixed the same day as found.
Stayed 7 nights in Sep 2023

6/10 Okay

Nikolas

Stayed 1 night in Oct 2023