View from room

Reviews of Aegean Apartments

4 out of 5
Aegean Apartments
30 Laycock Street, Surfers Paradise, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 172 out of 457 reviews" "
Rating 8 - Good. 164 out of 457 reviews" "
Rating 6 - Okay. 69 out of 457 reviews" "
Rating 4 - Poor. 27 out of 457 reviews" "
Rating 2 - Terrible. 25 out of 457 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Lynnette

Travelled with partner
Liked: Cleanliness
Great size, good internet service , comfy bed, pillows terrible made sleeping difficult, lovely bathroom, age of the property was evident as the windows and sliding doors are eroding and wind whistled all throughout the indoors were difficult to close. We also had parking but were not able to use at all as first they forgot to leave map of space the next day there was a bollard in the spot and was not given a key till next day then the key to the bollard wouldn’t work and each time there were no staff to correct the issue. The unit was in a good area with nice views and the staff did attempt to fix our issues
Stayed 3 nights in Mar 2024

2/10 Terrible

Taghlat

Stayed 7 nights in Jan 2024

6/10 Okay

Corinne

Travelled with family
Pros- views, spacious, quiet, pools Cons- outdated, room falling apart in some places, overpriced for what you get
Stayed 7 nights in Jan 2024

8/10 Good

Victoria

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Damian

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing views and couldn’t ask for any better. Apartment was great but annoyingly didn’t have any fitted sheets.
Stayed 7 nights in Oct 2023

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, room comfort
Easy stay
Easy in and out, especially as we came and went out of hours. The reception staff were amazing, extremely friendly and welcoming
Stayed 3 nights in Oct 2023

8/10 Good

Dennis

Liked: Cleanliness, property conditions & facilities
Loved our stay and definitely will come again
Stayed 7 nights in Oct 2023

2/10 Terrible

Jenny

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The place has a great location and offers a nice view, but is completely filthy and run-down, overpriced for what it offers, the ceiling is peeling and some mould marks, I doubt they do any clean up between rentals and only rely on the cleaning done by the guests. The toilet smelling like wee as soon as we walked into the apartment, we informed about it and only the toilet and stains from the wardrobe walls and floor were cleaned. I didn't dare to use the toaster, vacuum or pots as they were disgustingly dirty, the fidge and cupboard were the toaster and microwave are have a very bad smell and were dirty as well as around and the stove full of food stains (lack of cleaning) and the cupboard on top of he stove sticky with grasse stains, everything super dusty. When I booked the place it stated housekeeping as included, but when I checked in was told there's no housekeeping and if I wanted it arranged would cost extra. Towels and bedsheets not changed once during almost a week stay. We had a few cold days and when the blankets were needed they had stains of all types from food to blood, I'm sure if a UV light is used this place would be closed for business. I don't recommend it, the only positive is the location, but not even accesible friendly.

4/10 Poor

Tuija

Travelled with family
Disliked: Room comfort
Disappointing service and outdated room
Our holiday apartment was on second floor, very noisy. Garbage truck and maintenance vehicles woke us up before 5 am, the building’s aircon units were making noises all night. The apartment needs desperately updating, all furniture is outdated, the carpet is disgusting and smells of cigarette (non smoking room!). The customer service was also disappointing as when I expressed my concerns about the above, no one responded to my email or returned my call. Wouldn’t recommend this place to families.
Stayed 4 nights in Sep 2023

8/10 Good

kristie

Stayed 3 nights in Sep 2023
Response from Aegean on 21 Sept 2023
Hi Kristie,We are so happy that you enjoyed your stay with us here at The Agean Apartments and look forward to seeing you again in the future for your next holiday.Kind regards,Aegean

10/10 Excellent

Rodney

Liked: Cleanliness, amenities, property conditions & facilities
The staff were excellent
Stayed 5 nights in Jul 2023

6/10 Okay

Shyam

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2023

6/10 Okay

Rebecca

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Great location dirty apartment not the amount of beds requested and paid for. Arrived just after 4pm on a Thursday and was told nothing could be done until Friday about extra bed as office was closed. Also did not have enough towels for 5 guests.
Stayed 2 nights in Jul 2023

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jul 2023

8/10 Good

Hayden

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location and price. Heated pool was great for the kids in winter. Rooms were a bit outdated.
Stayed 2 nights in Jun 2023

6/10 Okay

Tia

Travelled with partner
Disliked: Property conditions & facilities
The property needs an upgrade . I booked out two bedroom ocean view apartment which required maintenance . Aircon in the lounge and bedroom wasn’t working , very important for me as I don’t like the cold. Their wasn’t a tv in the main room and tv wasn’t smart.Ceilings looked like it was falling apartment.Did request for another room, request not granted. On a positive, views where amazing.
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 7 nights in May 2023

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, amenities
Good Value for Money, great Views from our Ocean View Apartment. The location is in the heart of Surfers easy walk to Cavill Ave and even closer to Beach. Lovely Pools/ indoor and outdoor. Huge Two Bedroom Apartment a little dated and unloved but no big issue, had everything you need for a Good Holiday. Will be back again.
Stayed 5 nights in Apr 2023

8/10 Good

Alan

Liked: Cleanliness
Great location
The Aegean Apts are 2 blocks off the beach and near the center. Great location. Can walk everywhere. Reception was friendly and helpful. We had to wait for our accommodation to be cleaned a bit longer than actually needed. The apt itself 6a was spacious and well situated. You had glimpses of the ocean and beautiful breezes. The condition of the apt is a bit run down. The carpet was tattered and ripped. The kitchen equipment was okay but sparse. No sharp knives. The pillows were very hard as was the bed . There is a washer dryer which was a plus We would book the Aegean again but probably opt for a different apt.
Stayed 3 nights in Feb 2023

10/10 Excellent

Kristina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Liked the choice of pools. Didn't like having to pay extra for tennis racquets. Apartment was clean and had a large balcony overlooking the ocean. Didn't like the dumpsters and bins beside the entrance of the carpark lifts, the smell can get quite offensive during the summer. Staff were very friendly and accommodating.
Stayed 6 nights in Jan 2023

10/10 Excellent

Roger

Liked: Amenities, property conditions & facilities

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Older apartment but spacious and amazing view from 20A. Room not ready until 3:15
Stayed 3 nights in Jan 2023

10/10 Excellent

Nithiakalyaani

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, surpassed my expectations. Small things like the towel hanger almost fell off, a few lights not working properly but these were minor. We managed. The best place to stay.
Stayed 5 nights in Oct 2022

10/10 Excellent

Hans Kristoffer

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a lovely two bedroom superior ocean view apartment. It had nice furnishings, was clean and everything was in working order. Overall a very nice apartment.
Stayed 5 nights in Sep 2022

6/10 Okay

Ta

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Has nice view, big space. Have all kitchen needs, fairly clean, indoor pool/spa. close to everything. Though the spa only worked on our first day. laundry washing machine and dryer wasn't working, alarm went off twice during our 3 nights stay. Turns out it was false alarm but here was no easy access to emergency chart or instruction. Didn't know where we were supposed to go to get to emergency point. Not so much recourses for tourists. Couldn't get more towel for free.
Stayed 3 nights in Aug 2022

4/10 Poor

Rebecca

Disliked: Amenities, property conditions & facilities
The room was not worth what we paid for it. It was the worst room I have ever stayed in. Dusty, old and ripped curtains. Dining chairs seat fabric ripped. Bathrooms really outdated with cracked tiles and pipes that sounded like they were going bang their way out through the walls. So dirty and dusty behind the bathroom door when you close it. The sheets were the roughest, scratchiest sheets I’ve ever felt. Could hear the elevator being used in the bedroom late into the night and early in the morning. I would not recommend this place.
Stayed 3 nights in Jul 2022

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We arrived early to the hotel, check in was quick and easy and we were given our keys immediately even though it was 11.30am. The apartment we stayed in was big and comfortable and clean.
Stayed 4 nights in Jul 2022

10/10 Excellent

Janne, Kangaroo Point

Stayed 1 night in Jul 2022

8/10 Good

Kylie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed only one night, got a special on Wotif in a high occupancy period so wasn’t expecting too much. The room was beautiful though, plenty of room. Everything clean and the view was fantastic.
Stayed 1 night in Jul 2022

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our apartment view was spectacular.
Stayed 9 nights in May 2022
Response from Front Office on 23 June 2022
Thank you Sharon for your review. We hope you will come and visit us again one day soon. Best Wishes

6/10 Okay

MICHAEL

Travelled with partner
Liked: Amenities
Room was very old and noisy
Stayed 3 nights in May 2022
Response from Front Office on 24 May 2022
HI Michael..Thank you for your feedback. Yes the building is an older style building, however the good side is that the apartments are bit at 140sqm. Perfect for families. Best Wishes Front Office

6/10 Okay

Stuart, sydney

A few tips to understand this accommodation. This accommodation is largely surrounded by other higher buildings that really obstruct an ocean view you might be thinking of. It's more of an ocean sneak peek. If you want ocean views ensure you get floor 22 and up or you'll be looking at "surf residency" apartments the whole trip. We were on floor 9 and spent the weekend looking at other facing balconies. The apartments appear individually owned (after seeing our friends apartment on another floor), so you may get unrenovated and dated, or the one we had was nice with no carpet and tiling in 9B - good kitchen. There was no air conditioning in the bedroom, just a fan. Having stayed before, I called to ask for a nice room and was told we have a nicely renovated one. But as far as the height and view.. it was just ok. The upside is the price and location of course. But if you are hoping for that money morning view over the ocean with a coffee this may not be the best place.
Stayed 3 nights in Mar 2022
Response from Front Office on 24 May 2022
HI Stuart.. We appreciate your feedback. Many thanks Front Office

8/10 Good

Vanessa

Travelled with partner
Liked: Amenities
Our room was a two bedroom apartment. Very spacious, fantastic views, all the amenities in it you could need for an extended stay eg. washer dryer microwave cutlery crockery pots pans big kitchen. Great shower. Bed was big and comfy. Great balcony with table and chairs. Rooms are dated and carpet is well worn in spots. Not real clean. I dropped something and it went under the couch, so we tilted it back to retrieve it and there was a biscuit and some other stuff under it. We left it there. It smelt musty in the apartment. A/C units were filthy and filters had not been cleaned. We didn’t use them. All in all it was ok.
Stayed 3 nights in Feb 2022
Response from Management on 11 Mar 2022
Hi Vanessa, thank you so much for your review. we are thrilled you enjoyed your holiday and love our property as much as we do. We are sorry you found some issues within the apartment, we wish you had advised us when you were here as we would have fixed this instantly. We take particular attention to keeping our property to a good standard. We have brought this to the attention to our cleaning team and advised them that this is not acceptable and have advised that this is an official warning. Thank you so much for advising us as we take this matter seriously. We hope to see you again on your next visit to the Gold Coast and we can show you that this was a once off and not a regular happening

4/10 Poor

Yvonne

Travelled with family
Liked: Amenities
Very disappointed with the room, was not great and couldn't even sit on balcony as only two chairs for a 6 person room. Location was good but won't stay there again.
Stayed 5 nights in Dec 2021
Response from Front Office on 8 Mar 2022
HI Yvonne, thank you for taking the time to write your review. Yes, we agree location is awesome, and the views are great.

10/10 Excellent

kaye valerie, Brisbane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely helpful staff. We were in 30c, great view of ocean including New Years Eve fireworks. Easy walk to shops, restaurants and beach. Unit was great with everything you needed and very clean. The only problem was shower was ran hot and cold in single room bathroom and bit of flooding in double bed bathroom. Highly recommend Aegean and will return.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great value for money. Great place for a family stay. Room facilities weren’t first class, however it is reflected in the price. Would highly recommend this hotel to anyone looking for a budget holiday.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great for a family holiday, close to everything and has everything to enjoy your stay. We will go again
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location - enjoyed the very large three bedroom apartment. The indoor heated pool was a bonus
Stayed 5 nights in May 2021
Response from Carlie on 17 June 2021
Thanks for your review. We are glad you enjoyed your stay with us and we hope to see you another time you visit the beautiful Gold Coast!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Very handy to everything had a great view from our apartment.
Stayed 5 nights in Apr 2021
Response from Carlie on 28 May 2021
Thanks so much for your 5/5 review! We are so glad you enjoyed your stay with us. We hope to see you again the next time you visit the beautiful Gold Coast!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The apartments were old but still somewhat nice. The reception staff were friendly and helpful. They need to either find new cleaning staff or have a walk through with the old ones as the cleaning job on our room was terrible. Floors were dirty - food and hair still on them, mirrors were dirty, stove top was dirty, the balcony floor was disgusting. I swear all they did was spray some air fresher throughout the apartment. we had one rubbish bag for the whole 3nights we stayed. We are a family of 3 and I don’t know about them but I take our inside rubbish out every night. We were 15minutes early for check in and were told that our room wasn’t “ready” yet. As soon as 2pm hit they let us in..
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great view , very large appartment with fantastic balcony. Slightly dated but still very happy with our stay .
Stayed 4 nights in Feb 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The property was very dirty, also charged to stay in a room with faeces on the floor. Manager was very rude and did not care
Stayed 4 nights in Jan 2021

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, room comfort
Fabulous accomodation!
The superior room apartment was amazing. Large in size and good for four people. There were two bathrooms which was great and the living / dining area was great. Hotel staff were very friendly and helpful throughout our whole stay and the parking was free which was an added bonus.
Stayed 6 nights in Jan 2021

2/10 Terrible

Verified traveller

Stayed 5 nights in Dec 2020

8/10 Good

Kenneth, Hobart

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Unit was old and tired, not well cleaned or maintained. But comfortable stay in a good location with free secure parking.
Stayed 4 nights in Nov 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Perfect location and view, just wish that the place was cleaned properly
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2020