Dear Parag, I sincerely apologize for all the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Following your concern, kindly to inform that we did purchase linen (including towel), however I am sorry if somehow we couldn't provide this during your stay. In regards to the water pressure, engineering team regularly implement the periodical maintenance tough once again, we were failed to show the proper result this time. Thank you and I wish you all the best on your next trip.

Dear Donna, I sincerely apologize for the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Please assure that we'll work efficiently to improve our service and facilities. Thank you.

Dear Sir/Madam, Thank you for your feedback. Kindly to inform that actually we do have large parking area but I am sorry if somehow during your stay we were failed to provide so. I sincerely hope the best on your next trip.

Dear Heriyanti, Thank you for the feedback given to Novotel Surabaya Hotel & Suites.

Dear Mr Andrew, Thank you has chosen our hotel as you home during your Visit to Surabaya.We wish you have memorable stay with us and wish you will coming back. Warm Regards Ruzi Okra Febrian Room Division Manager

Dear Guest, Thank you has taking your time to create some good review about our hotel & Service.We are glad to see you positive review that our service from our staff is meet your expectation.We wish to see you very soon to coming back at our Hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

Dear Guest, Thank you has coming and stay at our hotel Novotel Surabaya Hotel & Suite.We are glad to see your positive review that you was enjoy at our hotel.We will share your comment to our team and hope to see you very soon to stay back with us. Best Regards Ruzi Okta Febrian Front Office Manager

Dear Guest, Thank you has taking your time to share with us your experience stay during your stay at Novotel Surabaya Hotel & Suite.We will inform to evan our Front Office Supervisor that was handling you with his professional manners. We wish to see you very soon to stay back at Our Hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

Dear Guest, Thank you has coming and choose our hotel for stay during your visit at Surabaya.We are glad to see that you has happy to stay with us.Your positive comment surely we will share to our team that will boost our spirit to keep our best service. Wish to see you very soon to stay back at Our Hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

Dear Guest, Thank you has taking your time to create some positive review about our hotel product and warm service from our staff.We are glad to see you review and surely we will share to our team to boost our spirit to always give our best. Hope to see you very soon to stay back at our hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

Dear Mrs Yuni, Thank you has taking your time to create some review about our Hotel Novotel Surabaya Hotel & Suite.We are glad to see your positive review and sure we will share it to our team member to boost our spirit to keep our best service to our guest. We are waiting you coming back for stay as soon. Best Regards, Ruzi Okta Febrian Front Office Manager

Dear Ms Novi, Thank you has taking your time to create some positive review about our Hotel.We are happy to see your review and surely it will boost our energy to give more better Service. Hope to see you very soon to welcome back to Our Hotel. Best Regards, Ruzi Okta Febrian Front Office Manager

Dear guest, Thank you for your positive reviews about our hotel! We are glad you enjoyed your stay and hope to see you again soon. Best regards, Timothy Gabriel Ast Front Office Manager

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel Ast Front Office Manager

Dear Mr. Marc, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Mr. Marc, once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely, Bambang Erwin S.

Dear Mim, Thank you for choosing Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. We are very sorry for the issue that you experience during the stay and caused your inconvenience. Your comment and review are paramount for the Hotel that we very much appreciate; and definitely will be shared to team for the corrective action plans and to avoid future re-occurrence. It is our wish that you would still reserve the confidence for the Hotel. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely,

Dear Imran, Thank you for staying with us and for sharing your valuable experience during your time in Novotel Surabaya Hotel & Suites. We are very excited to receive your positive review. We will share your review with our team. We believe that this review can be a motivation for our staffs to continue in improving the quality of services to our guests at all times. For issues that may or has happened, your suggestions and comments are paramount for the hotel. Once again, thank you for the review. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely,

Dear Sir/Madam, Thank you for your feedback. We feel excited to know that you enjoy your time at the Hotel. We have shared this to our team as acknowledgement of their hard work. As such, we look foward to welcoming you back anytime in the future. Thank you. Sincerely,

Dear Sir/Madam, Thank you for staying with Novotel Surabaya Hotel and Suites. We sincerely apologize for the mishaps. Concerning over the issue, we are taking these seriously and trust there are a lot of improvement made. We hope that it do not resist you to return to stay again at the hotel. Thank you. Sincerely

Dear Mr. Chun Keung, Thank you for your feedback. We sincerely apologize on the services lapses during your time at the hotel. We have addressed this issue to our Housekeeping team. We will ensure that we are taking an appropriate measure to resolve this issue. Thank you Sincerely

Dear Mr. Romi, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us on your valuable experience. We will share your feedback to our team for continuing the extra effort in keeping the current performance or even better. Thank you Sincerely,

Dear Chrisantus, Thank you for your positive feedback. We are glad to hear that you have a wonderful experience during your time at the hotel. We look forward to welcoming you back in any possible future opportunities. Sincerely

Dear Mr. Weilson, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your stay experience. Having read to your feedback, it is a wonderful feeling that you enjoy your stay during your time at the hotel. However, with our utmost regrets that there are bedsheets issue that become a challenge. We have address this to our team at housekeeping to improve on quality assurance. Mr. Weilson, trust that you still reserves the confidence at the hotel. We hope to welcoming you back at the hotel at any time in the future. Sincerely

Dear Mr. Oleg, Thank you for staying with Novotel Surabaya Hotel and Suites. It is a wonderful feeling to receive a positive feedback. We will share this with our team. We will continue keeping our level best of services and product. Thank you Sincerely.

Dear Mr. Sulaiman Wadi, Thank you for choosing Novotel Surabaya Hotel and Suites as your preferred accomodations. We sincerely apologize that you find challenges in your internet usage. We have taken this issue seriously to our IT team for further improvement. We look forward to welcoming you back to our hotel soon. Thank you Sincerely,

Dear Mr. Mohamed Fazli, Greetings from Novotel Surabaya Hotel and Suites Thank you for taking your time to inform us on your experience during your time at the hotel. Having read to your writings, we sincerely apologize that there were issues which not up to your expectations. Please rest assures that we will address these issues to the related department for further follow up as we avoid for the same issue to occur again in the future. We hope that you still reserve the confidence for the hotel. We believe that should you returned to stay with us again, you will experience a more enjoyable stay compare to the previous one. Thank you Sincerley, Ganjar Laksmana

Dear Mr/Ms. Joerg, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana

Dear Denise, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana