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Reviews of Motel 6 Sunnyvale, CA - South

2 out of 5
Motel 6 Sunnyvale, CA - South
806 West Ahwanee Ave, Sunnyvale, CA

Reviews

7.2

Good

Rating 10 - Excellent. 201 out of 704 reviews" "
Rating 8 - Good. 220 out of 704 reviews" "
Rating 6 - Okay. 149 out of 704 reviews" "
Rating 4 - Poor. 64 out of 704 reviews" "
Rating 2 - Terrible. 70 out of 704 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Steve, Seminole

Travelled with family
Liked: Cleanliness, property conditions & facilities
It appeared as if the bathroom had recently been redone and it was in much better shape than the one we had stayed in last year. Again, having a small refrigerator and microwave fit our needs perfectly.
Stayed 5 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Maria

Stayed 1 night in Mar 2024
Response from Brand Experience Team on 29 Mar 2024
Hi Maria,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
No shampoo to take a shower. Bathroom fan is so loud that you cannot sleep with it on. Light and fan under 1 switch. Can hear neighbors talking and street noise. Small room. Under average.
Response from Nancy Y. on 19 Mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

ryan, Mechanicsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. No roaches like their sister hotel across the street
Stayed 3 nights in Feb 2024
Response from Nancy Y. on 19 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

ryan, Mechanicsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Feb 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

ryan, Mechanicsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Feb 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

Timothy

Liked: Staff & service, amenities
Staff was nice when I had concerns.
Stayed 4 nights in Feb 2024
Response from Nancy Y. on 19 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Hope, spring

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Hope,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

Bonnie

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
I was there because my son was having heart surgery at Sanford Hospital and when I was going to increase my stay the rates nearly tripled for the holiday season. I had to leave him in California and go home to Nevada because I could no longer afford the rates. I tried contacting upper management to explain my situation, they didn't care. They just wanted more money. Greedy, uncaring property owners. I don't recommend them. As far as the noise, some people shouldn't have children. It was awful. I was already stressed out, and that kid screaming and banging on the wall and door in the room next to me was just horrible. It was every single evening. Calling the office did nothing. Those parent's were just rude. Plus i had to have my key card redone practically every day. Shoddy equipment, noisy people, greedy owner's... just a terrible experience all around.
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 12 Mar 2024
Hi Bonnie,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

6/10 Okay

Eloisa

No hot water
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Eloisa, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

8/10 Good

Ernest

Liked: Cleanliness, property conditions & facilities
Clean room and good customer service.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Ernest,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Andi, OLYMPIA

Liked: Cleanliness, staff & service, property conditions & facilities
hair dryer available upon request.
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Andi,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Marna, Menifee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was restful and convenient.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Marna, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Terrible

Jose

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

tasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy , convenient, budget friendly
Great stay , close to Stanford ( 15 min ) food close by . Grateful for pet friendly.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 23 Jan 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

4/10 Poor

Chandra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I have stayed at this hotel before but I was not satisfied with this last day. Upon checking in, the representative told me that my room would be upstairs and it was located right next to the staircase. I was in town for work so I needed it to be quiet and asked to be relocated to a room away from the stairs. He told me no that they were almost sold out and that if he moved my room he would have to change my room type and charge me. The hotel was nowhere near sold out as it was barely any cars or people there that day so it really irritated me that he wasn't willing to assist. The bed was horrible. Probably the worst I've ever slept on in a hotel. Again, I have stayed at this hotel before so I don't know if they recently changed mattresses or if this room just had a crappy mattress but it was terrible. I tossed and turned all night and didn't hardly get any sleep. Stay away from room 232. The bed sucks. The room was clean and usually is when I stay at this hotel. Not sure if I was stay here again since I don't want to take the risk of having a crappy mattress again?
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 17 Jan 2024
Hi Chandra, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

6/10 Okay

Donald, White Rock

Liked: Cleanliness, staff & service
Disliked: Amenities
I had the bare bones lowest price option, which did not include any amenities, so no refrigerator or microwave or coffee maker. Only real complaint was the key to the room kept getting unworkable and had to be reprogrammed a couple times over the 4 nights I was there.
Response from Brand Experience Team on 23 Jan 2024
Hi Donald, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Alicia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Jaime

Travelled with group
Liked: Cleanliness
Overall a Decent Stay.
Not much to say about a motel 6 but I’ll give credit when it’s due. It’s one of the smaller sized motel 6, which I don’t think it really matters to some but the less rooms the less people, crowds, potential noisy neighbors if your more of a low key person. Location is great, fast food within walking distance, other hotels and gas stations too. Free entrance is literally across the street and not too far from SF, 35 minute drive or so without traffic. Room was very clean, checking attendant was friendly and even called to make sure if everything was okay about an hour after check in. That was thoughtful. No noisy neighbors and area around location was nice. There’s was an odd incident where a stranger knocked on my door asking for someone by name which i thought was extremely odd as I never had anything like this happen but calmly said they have the wrong room. He left and didn’t return. Weird right? Other than that, a decent stay at motel 6 this time around.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Jaime,We appreciate you taking the time to share your feedback with us. Your concerns are important to us, and we take all guest experiences seriously. Your business is valuable to us, and we are committed to making your next visit even more enjoyable. Please don't hesitate to return and stay with us again, as we look forward to the opportunity to serve you.Lilith#Team6

8/10 Good

Andrei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right price for this type of hotel.
Stayed 4 nights in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Andrei,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Richard

Business traveller
Disliked: Cleanliness, staff & service
Better low cost options
Hotel attendant busy with other guests waited outside (lobby door was locked) in the cold and rain before he came back. got the room, smelled like an ashtray. After signing 20 instances of no-smoking in the room or else fees asked to get a new room. No refrigerator. No microwave. Bathroom fan was noisy beyond belief. The room was clean and looked like it was modernized but the walls, doors and windows were still letting in outside noise. Stayed for a few days only but it wouldn't be acceptable for anything more than a quick business trip.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Richard, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Upgrade Ventilation…
Melissa, a shift manager was very accommodating. I appreciated her kindness and professionalism. My stay started off finding black mold in my reserved room. This location, the engineering, lacks proper circulation in the bathrooms thus condensation buildup happens on the walls/ceiling. IMO. Nonetheless, Melissa was accommodating as best as availability of rooms would allow. We were given another room on entry level, which for a day or two was okay until it wasn’t. Due to the guest above us, we couldn’t sleep from nonstop moving. I was directed to speak to another manager, who at first was not understanding but can along with continued persistence to be moved to another room on the second floor to ensure for rest. The last day was the best sleep we received in the last couple days, which was great!
Stayed 4 nights in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Traveler, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Pete

Liked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Hector

Booked the Monday through Saturday stay through Expedia for an employee. After the first night, the employee requested to move
Stayed 5 nights in Dec 2023
Response from Brand Experience Team on 19 Dec 2023
Hi Hector, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Kirstie

Disliked: Amenities
I have to go back to the hotel for the key to be properly checked out. Its just a card key and they can replace it with another. Thats too much inconvenience for customers especially if we work far away from the hotel and all we need to do is check out

6/10 Okay

Ron

2/10 Terrible

Ronny

Stayed 1 night in Dec 2023

8/10 Good

Mehul

Stayed 1 night in Nov 2023

10/10 Excellent

Mike

Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service, quick checkin, easy access to Hwy, room clean, would stay again. thx
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi EnriqueWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

8/10 Good

Jessica

Stayed 2 nights in Nov 2023

2/10 Terrible

don

Travelled with partner
Disliked: Amenities
Expedia sold us a room with a microwave and refrigerator but, when we checked in, we were told there were no such rooms. Noisy surroundings. Someone above us sounded like they were moving furniture in the middle of the night and the made lots of noise at 6:30 the next morning. Horrible internet connection if you were able to connect at all.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Esthela

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was in very good condition. It must have been renovated recently.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Traveler, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Hugo

Travelled with family
Stayed 1 night in Nov 2023

2/10 Terrible

Devin

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
just didnt llike all the noise and how uncomfortable and small the room was. they also didnt give me a choice on what card i wanted to charge
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Devin,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Esthela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and confortable, had a good night’s rest.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 21 Nov 2023
Hi EsthelaThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

Rigoberto, WOODLAND HILLS

Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice get away for two days. The location was amazing with famous technology companies in the neighborhood. Highly recommended.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Jennifer,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

10/10 Excellent

kisford

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Kisford,Thank you for the perfect rating!Lilith#Team6

8/10 Good

PHONG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Phong,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was great! Nice customer service and the rooms were clean. The tub was a bit stained, however.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 8 Nov 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

Claire, Mechanicsville

Liked: Cleanliness, staff & service
Fine for an easy place to crash for the night.
Stayed 4 nights in Aug 2023

2/10 Terrible

viririana

Disliked: Cleanliness, staff & service
I didn’t like the fact that our bathroom was “clean” but the tub was dirty,
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 27 Oct 2023
Hi Viririana, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Nancy

Disliked: Staff & service
Who ever was at the front desk was really bad. Bad attitude no help at all
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 27 Oct 2023
Hi Nancy, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Sharen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service wasn’t too helpful.

10/10 Excellent

Octavio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023