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Reviews of Maple Tree Inn

3 out of 5
Maple Tree Inn
711 E El Camino Real, Sunnyvale, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 918 out of 1452 reviews" "
Rating 8 - Good. 385 out of 1452 reviews" "
Rating 6 - Okay. 82 out of 1452 reviews" "
Rating 4 - Poor. 35 out of 1452 reviews" "
Rating 2 - Terrible. 32 out of 1452 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Mike

Travelled with partner
Disliked: Amenities
The property was well located for my needs.
Stayed 3 nights in Mar 2024
Response from Lina on 28 Mar 2024
Greetings Mike,Thank you for taking the time to review our hotel and your feedback. I hope to welcome you back soon!

10/10 Excellent

CARL, Medellin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Lina on 28 Mar 2024
Greetings CARL,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was pretty awesome
Stayed 1 night in Mar 2024
Response from Lina on 28 Mar 2024
Greetings manuel,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very pleasant and efficient. They also have a pretty decent breakfast buffet.
Stayed 1 night in Mar 2024
Response from Lina on 28 Mar 2024
Greetings Cathy,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

2/10 Terrible

Talia

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Lina on 28 Mar 2024
Greetings Talia,Thank you for taking the time to review our hotel. I hope we have the opportunity to welcome you back and turn your experience around!

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean room, polite staff and a good breakfast buffet but no hot water in the morning.
Stayed 1 night in Mar 2024
Response from Lina on 28 Mar 2024
Greetings Stephen,Thank you for taking the time to review our hotel and your feedback. I sincerely apologize for this mishap during your stay here. I hope to have another opportunity to welcome you back and turn your experience around.

10/10 Excellent

JAZMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lina on 28 Mar 2024
Greetings JAZMIN,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy and satisfy
Stayed 1 night in Mar 2024
Response from Lina on 28 Mar 2024
Greetings Michael,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

10/10 Excellent

Xiaochen

Liked: Cleanliness, staff & service, property conditions & facilities
There are couple big grocery stores nearby, many restaurants with different options, all walkable distance
Stayed 1 night in Mar 2024
Response from Lina on 28 Mar 2024
Greetings Xiaochen,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

6/10 Okay

Prakash P

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Lina on 22 Mar 2024
Greetings,Thank you for taking the time to review our hotel! I hope to welcome you back soon!

10/10 Excellent

Tereza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Venancia was amazing, friendly and professional . Our room was clean and the pool area was nice and relaxing.
Stayed 1 night in Mar 2024
Response from Lina on 22 Mar 2024
Greetings Tereza,Thank you for taking the time to review our hotel! I'm glad to know you enjoyed our services and was relaxed here! I hope to welcome you back soon!

10/10 Excellent

Monica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was great, for breakfast if there could be bacon every day.
Stayed 2 nights in Mar 2024
Response from Lina on 22 Mar 2024
Greetings Monica,Thank you for taking the time to review our hotel and your feedback is appreciated. I hope to welcome you back soon!

10/10 Excellent

JAZMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lina on 15 Mar 2024
Greetings JAZMIN,Thank you for taking the time to review our hotel. I hope to welcome you back soon!

2/10 Terrible

Alyssa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am convinced that this property has fake 10/10 reviews. The area outside look relatively decent but as soon as you get inside it’s like you’re taken back in time….like scary movie motel type atmosphere. My daughter and I checked in, went upstairs where the hallway floors were sticky and unkept, it smelled musty, and the did not have adequate lighting in the hall. There were also bugs crawling near the wall off the hallway. Get into the room and it is NOTHING like the pictures. Very tiny room, very very outdated, the sheets were dirty and the hotel toilet did not have water in it and smelled awful. We were there for a total of 10 mins and the hotel refused to give us a refund. We left and went 10 mins down the road to a MUCH better hotel. Will never ever stay here again
Stayed 2 nights in Mar 2024
Response from Lina on 9 Mar 2024
Greetings Alyssa,Thank you for taking the time to review our hotel. I am sorry that this was your experience here. We pride ourselves in providing a comfortable stay for all of our guests and I'm saddened to know this was not up to our standard. We take all of our guests challenges serious here therefore upon the receipt of this complaint we've investigated the issues and attempted to contact you which was unsuccessful to connect for an update. Upon our investigation our housekeeping supervisor confirmed the room was clean prior to your check in and did not find any of the accused comments. We appreciated your feedback which will be shared with our staff for improvements, thank you for the opportunity. I hope we can find a way to turn your experience around here should you ever find yourself back at the Maple Tree Inn.

10/10 Excellent

JAZMIN

Stayed 1 night in Mar 2024
Response from Lina on 28 Mar 2024
Greetings JAZMIN,Thank you for taking the time to review our hotel and your feedback. I am pleased to know your experience was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Leni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem in Sunnyvale with an affordable price. Very clean, pretty, comfortable, centrally located to restaurants and grocery stores.
Stayed 3 nights in Mar 2024
Response from Lina on 9 Mar 2024
Greetings Leni,Thank you for taking the time to review our hotel. I am pleased to know you had a comfortable stay with us! I hope to welcome you back soon!

10/10 Excellent

Travis Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and neat property for the price
Stayed 3 nights in Mar 2024
Response from Lina on 9 Mar 2024
Greetings Travis Lee,Thank you for taking the time to review our hotel. I hope to welcome you back soon!

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location is pretty good, around several shopping places and eateries. It's also strategically located near several silicon valley companies in the bay area. One thing I didn't like is the use of plastic cutlery. There's just too much plastic. Plastic forks and knives come in a plastic wrapper. Spoons come in a plastic wrapper separately. There's plastic cups for juices, too, and so on. There are those paper cups for coffee, which I'm not sure are recyclable in the area. So, this should change.
Stayed 3 nights in Feb 2024
Response from Lina on 9 Mar 2024
Greetings Bruno,Thank you for taking the time to review our hotel. Your feedback is appreciated and will be shared with the staff for improvements. We hope to host the next time you find yourself in the area.

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024
Response from Lina on 28 Mar 2024
Greetings Daniel,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lina on 9 Mar 2024
Greetings Floyd,Thank you for taking the time to review our hotel. I hope to welcome you back soon!

10/10 Excellent

Colin, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt clean and staff were super friendly. The best surprise (besides the affordable rate) was fresh cooked rice for breakfast. The dislikes were minor.
Stayed 2 nights in Feb 2024
Response from Lina on 29 Feb 2024
Greetings Colin,Thank you for taking the time to review our hotel. I so pleased to know you enjoyed our services and amenities, our breakfast is certainly a favorite around here! I hope to welcome you back soon!

2/10 Terrible

diana

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed Bugs
Stayed 1 night in Feb 2024
Response from Lina on 29 Feb 2024
Greetings diana,Thank you for taking the time to review our hotel. We take much pride in the cleanliness of our hotel and our reputation precedes us, I am saddened to know that this was your experience with us. I hope to welcome you back and turn your experience around!

6/10 Okay

Jeffery

Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Lina on 29 Feb 2024
Greetings Jeffery,Thank you for taking the time to review our hotel. I hope to welcome you back soon!

10/10 Excellent

Rachel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great breakfast, perfect location. So happy we found this gem!
Stayed 4 nights in Feb 2024
Response from Lina on 29 Feb 2024
Greetings Rachel,Thank you for taking the time to review our hotel. We're so happy you found this hidden gem! I'm pleased to know you had a positive experience with our staff and amenities like our breakfast! I hope to welcome you back soon!

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but quiet.
Stayed 2 nights in Feb 2024
Response from Lina on 29 Feb 2024
Greetings Lawrence,Thank you for taking the time to review our hotel. Our property is a great central location, close to all your needs in the Bay Area! I hope to welcome you back soon!

10/10 Excellent

Long, Centreville

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not a new property but very clean and very well kept. Breakfast is rich and excellent.
Stayed 2 nights in Feb 2024
Response from Lina on 29 Feb 2024
Greetings Long,Thank you for taking the time to review our hotel. We take pride in the cleanliness of our home and I am pleased to know you see that standard. Breakfast is certainly a favorite here! I hope to welcome you back soon!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this hotel when I visit my son. I have always been very happy. Rooms are clean, nice, kept up. Front desk staff are always polite, helpful & friendly!
Stayed 3 nights in Feb 2024
Response from Lina on 25 Feb 2024
Greetings Michele,Thank you for taking the time to review our hotel. We love welcoming back our return guests and I am pleased to know you enjoyed our services! We look forward to welcoming you back.

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay. Convenient location, polite staff, clean rooms, quality constructed rooms with no evidence of patch work.
Stayed 2 nights in Feb 2024
Response from Lina on 23 Feb 2024
Greetings Luke,Thank you for taking the time to review our hotel. I am pleased to know you had a positive experience with our services. We look forward to welcoming you back for a 3rd time!

8/10 Good

Jenine, columbus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe as I was traveling alone at the property
Stayed 2 nights in Feb 2024
Response from Lina on 23 Feb 2024
Greetings Jenine,Thank you for taking the time to review our hotel. I hope to welcome you back soon!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service ws friendly at the front desk. The breakfast was more than adequate and the stay was peaceful.
Stayed 1 night in Feb 2024
Response from Lina on 21 Feb 2024
Greetings Beverly,Thank you for taking the time to review our hotel. I am pleased to know you enjoyed our services and breakfast, it is certainly favored by our guests! We hope to welcome you back soon!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and conveniently located. The staff was friendly and it came with plenty of parking, wifi, and warm breakfast - all free! I highly recommend this property and plan on staying here again.
Stayed 3 nights in Feb 2024
Response from Lina on 23 Feb 2024
Greetings Christine,Thank you for taking the time to review our hotel. I am pleased to know that you enjoyed our services and amenities. We certainly look forward to welcoming you back, hopefully soon!

2/10 Terrible

Chantelle

No hot water to shower in the morning!!
Stayed 1 night in Feb 2024
Response from Lina on 21 Feb 2024
Greetings Chantelle,Thank you for taking the time to review our hotel. I am sorry to hear this was your experience with us, we haven't had issues with our hot water since your stay with us. Please let the FD know of any challenges the next time you find yourself at the Maple Tree Inn, we can certainly find a solution to better your stay. We hope to welcome you back soon and turn your experience around.

8/10 Good

Beverly

Stayed 2 nights in Feb 2024
Response from Lina on 22 Mar 2024
Greetings,Thank you for taking the time to review our hotel! I hope to welcome you back soon!

10/10 Excellent

Hailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Very fast check in/check out process. It’s a quiet and nice area with many different shops and restaurants within walking distance. The room itself is super clean and has a lot of room to unpack if you need to. Parking is easy and free :)) Definitely recommend, if I ever go back to San Jose/Sunnyvale area I’d stay here again for sure!
Stayed 1 night in Feb 2024
Response from Lina on 21 Feb 2024
Greetings Hailey,Thank you for taking the time to review our hotel! I am pleased to know you loved your stay here! We look forward to hosting your stay the next time you in San Jose/Sunnyvale!

10/10 Excellent

Barbara

Travelled with partner
We really enjoyed our 2 night stay here. Rooms spacious and clean. Great breakfast offering. We enjoyed the hot tub as well. All the staff were very friendly and helpful. Would absolutely stay here again!
Stayed 2 nights in Feb 2024
Response from Lina on 15 Feb 2024
Greetings Barbara,Thank you for taking the time to review our hotel. I am pleased to know you enjoyed everything from the breakfast to the room and to even the hot tub! We certainly look forward to welcoming you back, hopefully soon!

10/10 Excellent

Ha Thanh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, parking in and out easy
Stayed 3 nights in Feb 2024
Response from Lina on 15 Feb 2024
Greetings Ha Thanh,Thank you for taking the time to review our hotel. I am pleased to know you had a 5 out of 5 experience! I hope to welcome you back soon!

8/10 Good

Elie

Liked: Cleanliness, staff & service
Well located, clean with a nice breakfast. Older hotel that needs some upgrades especially to heating and HVAC.
Stayed 2 nights in Feb 2024
Response from Lina on 13 Feb 2024
Greetings,Thank you for taking the time to review our hotel. We appreciate your feedback and will be shared with the staff. I hope to welcome you back soon!

6/10 Okay

Meredyth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
The shower in our room was terrible! The pressure was very low, and the stream would go hot and cold without even touching the handle! As it was cold and wet outside, I wanted a hot shower, even a short one! Didn't get one that weekend.
Stayed 2 nights in Feb 2024
Response from Lina on 9 Feb 2024
Greetings Meredyth,Thank you for taking the time to review our hotel. We take pride in the services we offer, and the amenities we have and I am disappointed to know this was your experience with us! I hope to have the opportunity to turn your experience around the next time you find yourself back in the area.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
pleasant staff.
Stayed 1 night in Feb 2024
Response from Lina on 9 Feb 2024
Greeting Dennis,Thank you for taking the time to review our hotel. I am pleased to know you had a positive experience with our guest services. I hope to welcome you back soon!

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very nice rooms. Breakfast and snacks in the evening. A super place to stay!
Stayed 1 night in Jan 2024
Response from Lina on 8 Feb 2024
Greetings Doris,Thank you for taking the time to review our hotel. I am pleased to know you enjoyed our services, amenities and your stay was a 10 out of 10 experience! I hope to welcome you back soon!

10/10 Excellent

Esau

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lina on 9 Feb 2024
Greetings Esau,Thank you for taking the time to review our hotel. I am pleased to know you had a 5 out of 5 experience. I hope to welcome you back soon!

4/10 Poor

Peter

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible moldy smell in the room that hits you as you enter. Noisy. Mediocre breakfast. Would not stay again.
Response from Lina on 8 Feb 2024
Greetings Peter,Thank you for taking the time to review our hotel. I am disappointed to know that your experience was below our standard. I hope to welcome you back and turn your experience around.

10/10 Excellent

Sandra Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Hubby and I wanted a quick getaway for an extended weekend and didn’t want to be in the thick of it in San Fran. For our weekend itinerary, the location was convenient. For accommodation the beds and rooms were comfortable and the breakfast in the morning was good as well. Parking was easy and safe.
Stayed 3 nights in Feb 2024
Response from Lina on 8 Feb 2024
Greetings Sandra Ann,Thank you for taking the time to review our hotel. I am pleased to know you enjoyed our services, amenities and your experience was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staff rhey weew kind and helpful the breakfast.
Stayed 1 night in Feb 2024
Response from Lina on 8 Feb 2024
Greetings Annette,Thank you for taking the time to review our hotel. I am pleased to know you enjoyed our services and your experience was a 5 out of 5. I hope to welcome you back soon!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lina on 8 Feb 2024
Greetings Stephanie,Thank you for taking the time to review our hotel. I am pleased to know your experience was a 5 out of 5. I hope to welcome you back soon!

10/10 Excellent

Anwar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and accommodating staff. It was an uneventful couple of nights stay. Free breakfast from 6 AM - 10 AM.
Stayed 2 nights in Feb 2024
Response from Lina on 8 Feb 2024
Greetings Anwar,Thank you for taking the time to review our hotel. I am pleased to know your stay was a 5 out of 5 experience and you enjoyed our services, I hope to welcome you back soon!

6/10 Okay

Domenic

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean and unprofessional front desk.
Stayed 2 nights in Feb 2024
Response from Lina on 8 Feb 2024
Greetings Domenic,Thank you for taking the time to review our hotel. I am saddened to know your experience has fallen lower than our basic standard. I hope to welcome you back and turn your experience around.

10/10 Excellent

John, Redding

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at the Maple Tree several times. They are usually the least expensive of the nice hotels in the area. It’s a beautiful place, with a lot of amenities. Definitely worth a little extra money!
Stayed 1 night in Jan 2024
Response from Lina on 8 Feb 2024
Greetings John,Thank you for taking the time to review our hotel. I am pleased to know your stay was a 5 out of 5 experience and your a repeat guest! I look forward to welcoming you back soon!

10/10 Excellent

Dawn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is very well maintained. Staff is friendly and accommodating.
Stayed 1 night in Jan 2024
Response from Lina on 2 Feb 2024
Greetings Dawn,Thank you for taking the time to review our hotel. I am pleased to know your stay was a 5 out of 5 experience and enjoyed our services! I hope to welcome you back soon!

8/10 Good

Alfred

Business traveller
Liked: Staff & service, amenities
Water was not turned off for maintenance during part of my stay. We were informed upon checking in but still inconvenient. Room, especially wash room could have been cleaner
Stayed 1 night in Jan 2024
Response from Lina on 2 Feb 2024
Greetings Alfred,Thank you for taking the time to review our hotel and I apologize that our water shut off has inconvenienced your stay with us! I hope to welcome you back soon and turn your experience around!