I was told immediately by the front desk (window) that there's no breakfast at all even if the price booked showing one free breakfast. Coincidently, in-room coffee maker didn't work. There's no heating (the in-room control panel apparently stopped working) even when the temperature dropped to low 40s and during night when there was only a thing layer of blanket covering my body. Hair drier didn't work so I went to sleep with wet hear. More importantly, the front desk phone was always busy! On top of all these, I seriously don't understand how people reviewed this place as quiet. The whole place is literally 100 ft from the 101 freeway.