Lobby

Reviews of Americas Best Value Inn Sunnyvale

2.5 out of 5
Americas Best Value Inn Sunnyvale
385 E Weddell Dr, Sunnyvale, CA

Reviews

7.2

Good

Rating 10 - Excellent. 172 out of 713 reviews" "
Rating 8 - Good. 262 out of 713 reviews" "
Rating 6 - Okay. 152 out of 713 reviews" "
Rating 4 - Poor. 78 out of 713 reviews" "
Rating 2 - Terrible. 49 out of 713 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Oswaldo

Stayed 1 night in Mar 2022

6/10 Okay

Dale

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
First time
When I arrived at 4pm the lobby was closed. I pressed the call button for night service and waited for a few minutes before anyone answered. When a guy came up, i could not hear a word he was saying becuase the hotel is right next to the freeway as it was loud. Also, i could not understand his english very well. He let me in the lobby and it was much better to converse. Not impressed at all with the welcome or the fact that the wifi password was not legible and the room was cold (AC was on) when I got in there. Also the phone cord was broken and I had to hold it into the phone when I called the front desk. My first time staying there and probably the last
Stayed 1 night in Mar 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it here
Very nice place. Nothing to complain about. They leave you alone here and the process good for the area
Stayed 1 night in Mar 2022

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

2/10 Terrible

Rui

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Don't be fooled by the reviews!
I was told immediately by the front desk (window) that there's no breakfast at all even if the price booked showing one free breakfast. Coincidently, in-room coffee maker didn't work. There's no heating (the in-room control panel apparently stopped working) even when the temperature dropped to low 40s and during night when there was only a thing layer of blanket covering my body. Hair drier didn't work so I went to sleep with wet hear. More importantly, the front desk phone was always busy! On top of all these, I seriously don't understand how people reviewed this place as quiet. The whole place is literally 100 ft from the 101 freeway.
Stayed 1 night in Mar 2022

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great nice n vlean
Stayed 1 night in Mar 2022

8/10 Good

Qigong

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2022

8/10 Good

Wanying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to SJO airport. easy parking. nice room.
Stayed 1 night in Jan 2022

10/10 Excellent

Oswaldo

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel of my life
Rude lady at the desk . Confirmation said check in from 3 pm to the rest of the day . Needed a place to stay and couldn’t check in until 11pm . Lady at the night desk says I can’t check in at all and no refund was offered to me .
Stayed 1 night in Dec 2021

10/10 Excellent

Zeeshan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Luisa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
For being close to the freeway, the heavy windows and doors, kept it quiet inside the room.
Stayed 1 night in Dec 2021

8/10 Good

Eric, Lancaster

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Yingbin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Very clean room. Friendly staff. Comfortable stay. Highly recommended!
Stayed 3 nights in Nov 2021

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and comfortable
Stayed 1 night in Nov 2021

2/10 Terrible

Ha

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Never come back again
Stayed 1 night in Nov 2021
Response from Guest Relations on 10 Nov 2021
We appreciate every bit of feedback as it helps us to make our service all the better. In this regard, please reach out to us with any specific aspects you encountered while with us that were not up to par. We hope to show you a better stay the next time you're in town.

10/10 Excellent

Fred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Richard

Stayed 1 night in Oct 2021

10/10 Excellent

Mathew

Liked: Staff & service, amenities, property conditions & facilities
Staff is very nice. Too bad the current times preclude breakfast.
Stayed 2 nights in Oct 2021

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good room. Bed a bit rough. But ultimately. Not a bad stay. Glad I booked it.
Stayed 1 night in Oct 2021

6/10 Okay

Kaira

Business traveller
Liked: Cleanliness, property conditions & facilities
The staff acted like I was weird for asking if they had hair conditioner when I found 2 shampoo bottles in my hotel room. Apparently they dont provide conditioners, only shampoos. This is first hotel I have been to that only provides shampoos. And their vending machine was all out of waters. Also, of they are not providing continental breakfast right now, they should update that on their website.
Stayed 2 nights in Sep 2021

8/10 Good

CORNELIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except when we got to our room there was a bag of open chips inside a drawer made us question the cleanliness of our room.
Stayed 1 night in Sep 2021

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quiet and convenient and the management is friendly
Stayed 1 night in Sep 2021

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

4/10 Poor

Daisy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
My key card on the first attempt wasn't activated so I had to go back and ask for it to be fixed. Then they said there was no guarantee of parking. And there was a noise throughout the night like a mouse. And there were some bugs in the room because I woke up with bug bites all over my leg.
Stayed 1 night in Aug 2021
Response from General Manager on 9 Sept 2021
Dear Daisy, We are grateful that we had the opportunity to host you during your time in town, and we appreciate you taking the time to share your comments. Our facilities undergo extensive routine maintenance for unwanted guests, and we'll be informing our pest control specialist of your feedback to ensure any issue is quickly resolved. In the future, please know that our friendly team is always available to assist with any concerns that may arise. We are not able to change the past, but we hope you will give us another chance to serve you in the future to provide an experience that better represents our true value.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Room was very clean a little hair on bathroom floor from previous guest, other than that was impressed for what we paid staff friendly and clean
Stayed 1 night in Aug 2021

8/10 Good

alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Alberto

Travelled with family
Liked: Room comfort
Different
Not sure why this place has good ratings. Rooms were not clean. I was given a room and it was being clean. Then I was given a room (nonsmoking) that smelled really bad. Then, I was sent to another room carpet was dirty. And it had an odd vibe. Almos… like death. Call me crazy but it was just off.
Stayed 1 night in Aug 2021

6/10 Okay

Mayuresh

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
The stay was ok overall. The check-in process took a lot of time since their system was down. The key also initially didnt work which they fixed. The room had a lot of dust accumalated on the coffee maker and side tables. Bathroom floor had a bunch of hair on it. Probably ok to stay if you are just coming in to sleep.
Stayed 1 night in Aug 2021

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Aug 2021

4/10 Poor

Douglas

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stay away
Sheets had a cigarette burn in them. No towels and no cups for the coffee machine. Close to freeway and noise was minimal. Definitely would not go back.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was really dirty and it smells. The microwave was not cleaned and was literally having rotten food inside. There was no soap in the restroom. The bedsheets were dirty and was not changed. I asked for refund and the owner told me she cannot give me the refund and told me to go through Expedia. It was the worst experience so far at any hotel for me.
Stayed 2 nights in Aug 2021
Response from Guest Relations on 23 Aug 2021
Thank you for taking the time to share your feedback. It's unfortunate to read that you found our accommodations to be anything short of immaculate, and we will be sure to discuss your concerns with our housekeeping team to ensure that all of our rooms are always kept in pristine condition. When booking through a third party, we have no control over refunds, and you will have to speak directly to that site. We apologize for any inconvenience this may have caused you, and we hope that your next trip goes more smoothly.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Kim

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

6/10 Okay

Steve

Business traveller
Stayed 3 nights in Jul 2021

6/10 Okay

Meño

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Jul 2021

8/10 Good

Eden

Business traveller
Liked: Cleanliness, staff & service, room comfort
the door lock was broker and some cabinet holder were broken too needs fixing
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

leroy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
The hotel is amazing, really big spacious king bedrooms for the low price! Super clean and the room actually smelled very clean.
Stayed 1 night in Jun 2021

6/10 Okay

Srinivas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Dina was very efficient and helpful.
Stayed 1 night in May 2021

10/10 Excellent

Tawajanae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can use a little touch up in painting.
Stayed 7 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was nice. I had a smoking room which was great!
Stayed 2 nights in Apr 2021