Exterior

Reviews of Aloft Sunnyvale

3.5 out of 5
Aloft Sunnyvale
170 S Sunnyvale Ave, Sunnyvale, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 217 out of 453 reviews" "
Rating 8 - Good. 135 out of 453 reviews" "
Rating 6 - Okay. 51 out of 453 reviews" "
Rating 4 - Poor. 27 out of 453 reviews" "
Rating 2 - Terrible. 23 out of 453 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Mar 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
It was great overall
Stayed 2 nights in Feb 2024

8/10 Good

Leonard J

Stayed 3 nights in Feb 2024

6/10 Okay

Tiffany

Travelled with partner
Disliked: Amenities, property conditions & facilities
None of the amenities listed were available. Bar was closed, no complimentary snacks as advertised and the renovations being done at the entrance of the hotel room with blue tape on the walls from painting was tacky. The room itself was very small and the deposit for the stay itself was more then the actual room.
Stayed 1 night in Jan 2024

10/10 Excellent

Polo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Phuong on 23 Jan 2024
Thank you for your Feedback! We hope to see you again soon.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very nice small feeling hotel.
Stayed 3 nights in Dec 2023
Response from Phuong on 23 Jan 2024
Thank you for your Feedback! We hope to see you again soon.

10/10 Excellent

Debra

Stayed 2 nights in Dec 2023
Response from Phuong on 23 Jan 2024
Thank you for your Feedback! We hope to see you again soon.

10/10 Excellent

Ha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Phuong on 23 Jan 2024
Thank you for your Feedback! We hope to see you again soon.

10/10 Excellent

Eyasu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my stay at Aloft Hotel Sunnyvale, I was immediately captivated by its elegant interior design and welcoming atmosphere. Each space, from the stylish lobby to the tastefully adorned corridors, reflected a meticulous attention to aesthetic detail. The hotel’s amenities were equally impressive, and contributed to the enjoyment of my stay. What truly set Aloft Hotel Sunnyvale apart was the combination of its friendly and efficient check-in process, thoughtfully designed bathrooms with vents, and its prime location in the heart of Sunnyvale. The approachable staff at the check-in counter ensured a swift and pleasant start to my visit, while the hotel’s central location made exploring local attractions and dining options a breeze. Altogether, Aloft Hotel Sunnyvale stands as a perfect blend of luxury, comfort, and convenience.
Stayed 5 nights in Nov 2023
Response from Phuong on 23 Jan 2024
Thank you for your Feedback! We hope to see you again soon.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for access to downtown Sunnyvale and all the great things it has to offer! Clean, comfy, and hip, with great customer service!
Stayed 3 nights in Nov 2023
Response from Phuong on 23 Jan 2024
Thank you for your Feedback! We hope to see you again soon.

10/10 Excellent

joeanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience, staff was super friendly and helpful.
Stayed 1 night in Nov 2023

2/10 Terrible

edgar

Travelled with family
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
The ALoft is a perfect location in Sunnyvale. 15 minutes from the airport and right across the street from the heritage area which has a multitude of restaurants to choose from. The desk clerk was personable, prompt and efficient, the room was clean, and the bed was comfortable. Just what we were looking for.
Stayed 1 night in Nov 2023

10/10 Excellent

Fabio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff
Stayed 2 nights in Oct 2023
Response from Front desk on 30 Oct 2023
Thank you for reaching out to us. Glad you enjoyed your stay with us at Aloft Sunnyvale

6/10 Okay

Roberta

Travelled with partner
Liked: Staff & service
Staff is absolutely wonderful but parking on the weekend we stayed was incredibly challenging. They seem to have a shared parking lot. Lots of businesses around, very urban-European feel. Very small rooms and narrow hallways. Wouldn’t stay here again. Very clean though. Guess we are old school...we like nice spacious rooms and breakfast in the AM LOL
Stayed 2 nights in Oct 2023
Response from Front Desk on 30 Oct 2023
Thank you for reaching out to us. Sorry you had issues with your stay with us. Please if you ever do decide to stay with us again contact the front desk and we could give you a complementary upgrade if available.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great centrally located pit stop
Great centrally located place to stop over in the Bay Area while on our way North. Fairly new with clean rooms and plenty of amenities even if room was smaller than most. Walkable to downtown Sunnyvale, shops, restaurants and movie theaters. Will stay again whenever in the area.
Stayed 1 night in Aug 2023
Response from Phuong on 24 Oct 2023
Thank you for your feedback! We hope to see you again in the near future!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Phuong on 24 Oct 2023
Thank you for your feedback! We hope to see you again in the near future!

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from NL on 16 Oct 2023
Thank you for staying with us as we know there are many choices. Our goal is to make sure we create good experiences for ours guests. We look forward to serving you in the future.

10/10 Excellent

Thyagarajan, McKinney

Business traveller
Liked: Amenities, property conditions & facilities
Location
Stayed 1 night in Oct 2023
Response from NL on 16 Oct 2023
Thank you so much for your positive feedback! We appreciate you taking the time to respond, as we strive to provide great stay experience accompanied with great customer service. We hope to see you again soon!

10/10 Excellent

Brieanna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Oct 2023
Response from NL on 16 Oct 2023
Thank you for taking the time to leave us a 5 star review it means a lot to us. We appreciate you and this has made our day. We hope to see you when you are in the area again.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Quiet and Clean
Stayed 1 night in Oct 2023
Response from NL on 16 Oct 2023
Chris Thank you for taking the time to share your feedback is much appreciated. We are glad you enjoyed your stay with us at Aloft Sunnyvale, as we are extremely happy you had a positive experience with us.

6/10 Okay

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
It seems like the rooms in the first floor don't have fridges. but being my second stay it was good overall. Also, the TV was frozen.
Stayed 1 night in Sep 2023
Response from Phuong on 24 Oct 2023
Thank you for your feedback.

8/10 Good

michael

Liked: Amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Phuong on 24 Oct 2023
Thank you for your feedback.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Phuong on 24 Oct 2023
Thank you for your feedback.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right in the main strip in Downtown Sunnyvale, close to many bars and restaurants. Great location, but parking lot is small so it may be limited for some guests. If you are staying there on a Friday/Saturday the noise from the outside can get loud at night, but earplugs are provided.
Stayed 1 night in Sep 2023
Response from Phuong on 24 Oct 2023
Thank you for your feedback! We hope to see you again in the near future!

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice rooms
Stayed 1 night in Sep 2023
Response from Front Desk on 10 Sept 2023
Thank you so much for sharing your feedback.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property and original check-in room had major issues, and the initial solving of this issue was substandard but due to a wonderful general manager and steps taken for this, my stay was wonderful
Stayed 3 nights in Sep 2023
Response from front desk on 7 Sept 2023
Thank you for staying with us at Aloft Sunnyvale glad you enjoyed your stay.

10/10 Excellent

rhaniery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time... space is clean rooms has been updated. Bathroom super clean... great stay
Stayed 1 night in Sep 2023
Response from front desk on 4 Sept 2023
Thank you for staying with us glad you enjoyed your stay.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice price
Stayed 2 nights in Sep 2023
Response from front desk on 4 Sept 2023
Thank you for staying with us. Glad you enjoyed your stay.

8/10 Good

Marcell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from front desk on 4 Sept 2023
Thank you for staying with us. Glad you enjoyed your stay.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from front desk on 4 Sept 2023
Thank you for staying with us.

6/10 Okay

Alexander

Travelled with family
Liked: Staff & service
Hotel is very central and close to train station
Stayed 2 nights in Aug 2023
Response from Front Desk on 28 Aug 2023
Thank you for taking the time to let us know about your experience while staying with us. Yourexperience of guest issues is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing tomeet your expectations. I have shared your feedback with the entire team to ensure the necessaryguidelines are in place and reviewed to prevent any guest issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Lester

Stayed 1 night in Aug 2023
Response from Front Desk on 28 Aug 2023
Thank you for taking the time to let us know about your experience while staying with us. Yourexperience of guest issues is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing tomeet your expectations. I have shared your feedback with the entire team to ensure the necessaryguidelines are in place and reviewed to prevent any guest issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Surya

Stayed 1 night in Aug 2023
Response from Phuong on 24 Oct 2023
Thank you for your feedback.

10/10 Excellent

Omero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and great hotel, wife and I loved it.
Stayed 1 night in Aug 2023
Response from Front Desk on 20 Aug 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I hope you choose to stay with us again when your travels bring you back to the area. Thank you!

4/10 Poor

Kenneth Suffern,

Business traveller
The stay would have been fine, however the toilet seat in the hotel was broken. I brought it to the attention of the front desk twice, and the toilet was not fixed, nor was I moved to a working room.
Stayed 2 nights in Aug 2023
Response from Front Desk on 18 Aug 2023
Thank you for taking the time to let us know about your experience while staying with us. Yourexperience of guest issues is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing tomeet your expectations. I have shared your feedback with the entire team to ensure the necessaryguidelines are in place and reviewed to prevent any guest issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Jerald

Business traveller
Liked: Property conditions & facilities
I suggest take your own towels. The towels in my room were so old they felt like sand paper and see through. the floor towel was old that all the edges had torn and the threads were tangling. I didn't expect such poor quality from Aloft
Stayed 1 night in Aug 2023
Response from Front Desk on 18 Aug 2023
Thank you for taking the time to let us know about your experience while staying with us. Yourexperience of guest issues is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing tomeet your expectations. I have shared your feedback with the entire team to ensure the necessaryguidelines are in place and reviewed to prevent any guest issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Dennis, Buena Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk on 17 Aug 2023
Thank you for staying with us at Aloft Sunnyvale.

8/10 Good

Cheyenne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved the room!! Great space to stay!
Stayed 2 nights in Jul 2023
Response from Front Desk on 17 Aug 2023
Thank you for staying with us at Aloft Sunnyvale

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a wonderful hotel even if you're just staying one night. Enjoyed my stay in the short amount of time.
Stayed 1 night in Jul 2023
Response from Front Desk on 17 Aug 2023
Thank you for staying with us at Aloft Sunnyvale.

4/10 Poor

Muhannad

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk on 18 Aug 2023
Thank you for taking the time to let us know about your experience while staying with us. Yourexperience of guest issues is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing tomeet your expectations. I have shared your feedback with the entire team to ensure the necessaryguidelines are in place and reviewed to prevent any guest issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room looks to be remodel , great shower , comfy bed , across the street from Downtown which lots of dining option and bars. Would stay again
Stayed 1 night in Jul 2023
Response from Front Desk on 17 Aug 2023
Thank you for staying with us at Aloft Sunnyvale.

10/10 Excellent

Francisco

Stayed 1 night in Jul 2023
Response from Front Desk on 17 Aug 2023
Glad you enjoyed your stay with us at Aloft Sunnyvale.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love how close the nightclub are
Stayed 1 night in Jul 2023
Response from Front Desk on 17 Aug 2023
Thank you for staying with us at Aloft Sunnyvale.

8/10 Good

Ismail

Stayed 2 nights in Jul 2023
Response from Front Desk on 17 Aug 2023
Thank you for staying with us at Aloft Sunnyvale.

8/10 Good

Bianca

Stayed 1 night in Jul 2023
Response from Front Desk on 17 Aug 2023
Thank you for staying with us at Aloft Sunnyvale.

10/10 Excellent

Aamir

Stayed 1 night in Jun 2023
Response from Front Desk on 17 Aug 2023
Thank you for staying with us at Aloft Sunnyvale

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front Desk on 17 Aug 2023
Thank you for staying with us at Aloft Sunnyvale.

2/10 Terrible

Walter

Stayed 1 night in Jun 2023

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Last minute booking. Quick and easy check-in. Clean and quiet room.
Stayed 1 night in Jun 2023