Front of property
Check availability

Reviews of Macdonald Alveston Manor Hotel & Spa

4 out of 5
Macdonald Alveston Manor Hotel & Spa
Clopton Bridge, Stratford-upon-Avon, England

Reviews

8.0

Very good

Rating 10 - Excellent. 344 out of 1006 reviews" "
Rating 8 - Good. 382 out of 1006 reviews" "
Rating 6 - Okay. 169 out of 1006 reviews" "
Rating 4 - Poor. 72 out of 1006 reviews" "
Rating 2 - Terrible. 39 out of 1006 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

charlotte

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a long weekend and had the best stay. We took our 2 year old and our miniature poodle. The hotel was really accommodating for both of them. It’s a great location, walkable to all the attractions and easy to park up. The hotel is very clean but the rooms are a little dated.

6/10 Okay

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
My overall rating would have been Higher if I had been in a different room. There was a noisy humming sound that went all night and it made it difficult to sleep. I also couldn’t open my window and get fresh air as smokers would stand near it and the smoke came straight into my room. The staff could be a little friendlier. However the young Man on reception who checked me in was lovely.
Stayed 2 nights in Apr 2024
Response from Sam on 14 Apr 2024
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we have passed on your comment to the Maintenace Team to investigae further. Thank you for your kind comment in relation to Alin - we will ensure this is fed back to him. Kind Regards, The Alveston Manor Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel staff excellent
Stayed 1 night in Mar 2024
Response from Sam on 6 Apr 2024
Thank you for taking the time to leave us a review on Expedia - we are really pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to theatres etc. Good large pool. Room decor getting a bit tired and tatty now
Stayed 1 night in Mar 2024
Response from Supra on 25 Mar 2024
Dear SimonThank you very much for your review of your recent stay at our hotel.We have already implemented upgrades to the property which includes painting the rooms, putting in carpet in the rooms & communal areas, changing room amenities and many more.We look forward to welcoming you back very soon.Kind Regards

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service
The hotel is rather dated and needs a but of investment, i have stayed in many historic hotels which are great but this seems to be stuck inbetween the 2 and for me doesn't work. The staff were all amazing and breakfast was very nice but the decor and rooms left a lot to the imagination. Also had issues with the computers to register the car and the shower gel and shampoo bottles were empty in the bathroom
Stayed 1 night in Mar 2024
Response from Sam on 20 Mar 2024
We are sorry to see that your stay with us wasn't satisfactory - we are in the process of carrying out an internal refurbishment programme and we thank you for your patience at this time. Thank you for your comments in relation to our staff and we will ensure that your comments are fed back. Kind Regards, The Alveston Manor Team

2/10 Terrible

Alpa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on 6 Apr 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and if you would like to elaborate, please contact us at the hotel and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

6/10 Okay

Douglas

Stayed 3 nights in Mar 2024
Response from Sam on 20 Mar 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken serioulsy anf if you would like to make any comments in relation to your stay, please let us know and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chandru on 16 Mar 2024
Dear Peter,Thank you for your rating.We look forward to your next visit.Best WishesChandru

6/10 Okay

andy

Travelled with group
Disliked: Amenities, property conditions & facilities
There is nothing unique or special about this Hotel. It is expensive and overrated and the rooms are very average and need updating, as does the hotel.
Stayed 1 night in Mar 2024
Response from Sam on 16 Mar 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we would like to assure you that your comments will be fed back to the relevant departments to act upon accordingly. Kind Regards, The Alveston Manor Team

6/10 Okay

Geraldine

Liked: Amenities
How expensive the food & drinks were. Had to ask for the heating being put on in the room .The room was cold. Having to pay for the car-park daily is very bad But worse being asked to pay for the carpark on leaving ,I hadn't used the car park .Also being asked to pay for Continental breakfast that i hadnt had. The receptionist saying infront of other people in reception , that she'd got written down that id had tea & refused to pay for it. Obviously she had been misinformed, but it was no excuse for the rude way she spoke to me. The fact was it was my friend who ordered the tea ( she was under a different room number to me ) When the waitress informed us that we would be charged for breakfast we told her to cancel it, that we wasnt paying £18 for two cups of tea . The tea was never brought to the table. Apart from the recepton staff on leaving , the rest of the staff were really nice & polite. I doubt i would stay in a Macdonald hotel again.
Stayed 2 nights in Mar 2024
Response from Sam on 11 Mar 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 Excellent

Andrew, Congresbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely, full of character, warm & spacious, and easy to negotiate. Great location within Stratford upon Avon, though the car park seemed stretched.
Stayed 1 night in Mar 2024
Response from Sam on 3 Mar 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom fixtures needed attention.
Stayed 1 night in Feb 2024
Response from Sam on 24 Feb 2024
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

6/10 Okay

Sarah-Jane

Travelled with family
Disliked: Cleanliness, property conditions & facilities
In poor shape and not worth the price considering the options near by.
Stayed 1 night in Feb 2024
Response from Sam on 19 Feb 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very convenient.
Stayed 3 nights in Feb 2024
Response from Sam on 11 Feb 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

4/10 Poor

L

Travelled with partner
Liked: Cleanliness
I got charged £7 to park but was only informed of the charge the night before our stay, and not when I booked. The swimming pool was far too cold. There was a surcharge of £5 for scrambled egg and smoked salmon and eggs Benedict, which is ridiculous!
Stayed 1 night in Feb 2024
Response from Sam on 11 Feb 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

8/10 Good

Giles

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
LIKES: 1: We stayed on the top floor of the Coach House [the Hayloft]. The room was delightful: large, quiet, oak-beamed, clean, with a huge super-King double. 2: Reception was quick and friendly, and the Bar was quiet and comfortable 3: Breakfast was comprhensive; the eggs were done "just right". 4: The swimming pool and sauna were large and well-equipped. Right temperature; not too muc chlorine 5: The disposable slippers were a nice touch DISLIKES 1: No tea-making facilities in the room 2: Shower controls were incomprehensible, and didn't produce warm water 3: Carpets in public spaces were dull and tired 4: Many breakfast options were charged a supplement, on top of an already 'stiff' base price. 5: The dressing gowns provided were far too small. They didn't even cover my girlfriend,who is normal size 6: Parking was expensive, and far from the room. There were spaces close by, which we weren't told about OVERALL A four-star hote, that could - given the generally friendly and helpful staff - reach five star standards . . . . . . . were it not for the dead hand of MacDonald Hotels overall management
Stayed 1 night in Jan 2024
Response from Sam on 2 Feb 2024
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Tea and coffee making facilities are available in all bedrooms and are tucked away in the cupboard underneath the television in order to give guests more surface space. The other comments made have been passed on to the relevant departments to address as necessary and we do apologise. Kind Regards, The Alveston Manor Team

10/10 Excellent

Jude

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Sam on 2 Feb 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam on 2 Feb 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old building in beautiful grounds but in a totally convenient position for Stratford Upon Avon town. The staff were welcoming from the moment I arrived.
Stayed 1 night in Jan 2024
Response from Sam on 2 Feb 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and our staff looked after you. We hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

Jude

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice lovely hotel with good spa and gym
Stayed 2 nights in Jan 2024
Response from Sam on 28 Jan 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

4/10 Poor

E

Stayed 1 night in Jan 2024
Response from Sam on 28 Jan 2024
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

4/10 Poor

Alister

Stayed 1 night in Jan 2024
Response from Sam on 14 Jan 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 Excellent

Michele

Stayed 2 nights in Jan 2024
Response from Sam on 2 Feb 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from Sam on 14 Jan 2024
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 Good

Owen

Stayed 1 night in Jan 2024
Response from Sam on 14 Jan 2024
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 Good

Lesley

Travelled with family
Liked: Amenities
Lovely property close to town centre.
Stayed 1 night in Dec 2023
Response from Sam on 29 Dec 2023
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

Zoe

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sam on 12 Dec 2023
Thank you for taking the time to leave us a review on Expedia - we are so pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location.
We were in a lovely room James Bond + 1. Stunning room, unique sloping floors, separate sitting room, TV's in bedroom and lounge, great Elemis bathroom products. Only real downside, the bedroom is right above the hotel lounge. Last night really loud group were heard through the floor and believe me we could hear every word. Just feel some soundproofing or signage asking for quiet after a certain time would help. But it us a great hotel with great staff and superb location for the Christmas Market, about 5/10 minute walk dependent on your speed. Highly recommended.
Stayed 1 night in Dec 2023
Response from Sam on 12 Dec 2023
We are sorry to see that your stay with us wasn't totallysatisfactory - any feedback we receive is always taken seriously and we are sorry that you were disturbed during your stay with us. We do hope that we can welcome you back in the future. Kind Regards, The Alveston Manor Team

10/10 Excellent

Vivienne

Stayed 2 nights in Dec 2023
Response from Sam on 12 Dec 2023
Thank you for taking the time to leave us a review on Hotels.com - we are so pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

2/10 Terrible

Alexander

Stayed 2 nights in Dec 2023
Response from Sam on 12 Dec 2023
We are sorry to see that your stay with us wasn't satisfactory - if you could please contact the hotel directly so that we may address any issues that you had so that we can feedback to the relevant departments. Kind Regards, The Alveston Manor Team

8/10 Good

ManjulaBEN

Stayed 1 night in Dec 2023
Response from Sam on 12 Dec 2023
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

6/10 Okay

Melanie

Stayed 1 night in Dec 2023
Response from Sam on 5 Dec 2023
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were brilliant efficent
Stayed 1 night in Nov 2023
Response from Sam on 28 Nov 2023
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

6/10 Okay

Michelle

Stayed 1 night in Nov 2023
Response from Sam on 12 Dec 2023
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

2/10 Terrible

Natasha

Stayed 1 night in Nov 2023
Response from Sam on 21 Nov 2023
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

6/10 Okay

Declan

Disliked: Property conditions & facilities, room comfort
Underwhelming.
Underwhelming. Difficult to find the car park entrance in the dark, staff seemed distracted by setting up xmas decorations. Bed was. NOt comfortable, shower was luke warm water. We left a day early and reception didn’t even ask why or check everything was ok- to me that summed it up perfectly.
Stayed 2 nights in Nov 2023
Response from Sam on 14 Nov 2023
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

2/10 Terrible

Sally

Stayed 1 night in Nov 2023
Response from Sam on 14 Nov 2023
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Living on past glories
We have often driven past this hotel when visiting family in Stratford upon Avon and thought that one day we would stay there as from the outside it looks elegant. The approach to the hotel and the public areas lead you into a state of high anticipation, however the rooms leave a lot to be desired. Accepting that the 'deluxe' rooms are located in the original Tudor building, you can live with the creaky and uneven floors, but the quality of the room was poor. Beige everywhere made a dark room darker, the enamel in the bath was chipped and cracked, the room was cold as the radiators didn't work, the bed was small and not very comfortable. The only positive was the food in the bar. A bubble truly burst.
Stayed 2 nights in Nov 2023
Response from Sam on 7 Nov 2023
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 Excellent

Rachel

Stayed 1 night in Oct 2023
Response from Sam on 30 Oct 2023
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

6/10 Okay

Douglas

Stayed 2 nights in Oct 2023
Response from Sam on 30 Oct 2023
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 Excellent

Morris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amenities and all round excellent
Stayed 1 night in Oct 2023
Response from Sam on 26 Oct 2023
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

6/10 Okay

A

Stayed 1 night in Oct 2023
Response from Sam on 22 Oct 2023
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

6/10 Okay

Paul

Liked: Staff & service
Disliked: Cleanliness, room comfort
Very Dissatisfied
Requests were for a per free room. On arrival were checked into a room that had had pets in and the allergies started immediately. We were told that all rooms except the premium rooms would have had pets in but would have been deep cleaned. In fairness we did get moved but by this point the allergy had taken hold. We then went to the bar/restaurant area for a meal and what I was amazed to find, they allowed pets in the eating area. Thats one thing, but to allow them to sit on the furniture is outrageous. No way that can be deep cleaned each time. Hasten to say, that it was not a great experience and had to leave to go to the room. Didnt really enjoy the meal because.of this. Having stayed there a number of times before I was really surprised to see this being allowed. Rooms and hotel was very cold and ither guests at breakfast complained too. Speaking of the breakfast. Alot of money to pay out to then have £5 surcharges on, lattes and ither items on the menu butbif you wanted porridge that was the same pri e as a full english ??? Really ??. Overall, not happy at all with this trip for what the cost was...not great value for money
Stayed 1 night in Oct 2023
Response from Sam on 16 Oct 2023
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Pets are permitted in all of the public areas excluding the restaurant and we would expect the pet owners to be respectful of our other guests and we can only apologise if this was not the case. Kind Regards, The Alveston Manor Team

8/10 Good

fiona

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room a bit dated and bed slanted so that feet higher than head. Otherwise lovely place and convenient. Gym and pool good
Stayed 2 nights in Oct 2023
Response from Sam on 14 Oct 2023
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Great staff. Nice bar. Clean, big room. Convenient to attractions. Would recommend this property.
Stayed 2 nights in Sep 2023
Response from Sam on 13 Oct 2023
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A happy stay
Stayed 2 nights in Sep 2023
Response from Sam on 13 Oct 2023
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

Becky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sam on 13 Oct 2023
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 Good

Matthew

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sam on 13 Oct 2023
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

Caron

Stayed 2 nights in Oct 2023
Response from Sam on 13 Oct 2023
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

paul

Stayed 2 nights in Sep 2023
Response from Sam on 13 Oct 2023
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team