Lobby

Reviews of Best Western St. Louis Inn

2.5 out of 5
Best Western St. Louis Inn
6224 Heimos Industrial Park Dr, St. Louis, MO

Reviews

7.4

Good

Rating 10 - Excellent. 341 out of 1009 reviews" "
Rating 8 - Good. 296 out of 1009 reviews" "
Rating 6 - Okay. 170 out of 1009 reviews" "
Rating 4 - Poor. 100 out of 1009 reviews" "
Rating 2 - Terrible. 102 out of 1009 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lakenya

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms was half cleaned found blonde hair in our bed and all over the towels. Also had burn holes in our covers. Vending machines didn't work properly. Breakfast was okay but the jucie machine broke down.
Stayed 3 nights in Mar 2024

4/10 Poor

Brian

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness
Its an ok place, but not what i expected front the pictures on the internet
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 14 Apr 2024
Dear Brian, Thank you for sharing your feedback. We regret to hear that your experience did not entirely meet your expectations based on the images viewed online. We strive to accurately represent our facilities and accommodations and are concerned to learn about this discrepancy. We appreciate your input as it helps us improve our presentation and ensure that all guests have a clear understanding of what to expect when they choose to stay with us. Your comments are invaluable, and we will certainly review our online visuals to ensure they accurately reflect our offerings.Sincerely,

6/10 Okay

Melia

Travelled with family
Liked: Amenities
It was nice that the pool worked but it would be nice if it was a bigger pool. We didn’t like the dogs barking at 5am or people running through halls early in the (almost everyday) morning. The maids needs to speak better English. I had to show the maid towels, bar soap, shampoo & the empty paper towel holder for her to know what we needed.
Stayed 7 nights in Mar 2024
Response from CC - Guest Relations Manager on 14 Apr 2024
Dear Melia, Thank you for sharing your feedback. We're glad to hear that you enjoyed the availability of our pool, though we understand your concerns about its size. We apologize for the disturbances caused by noise in the early mornings and are looking into measures to ensure a quieter environment for all guests. Regarding your interaction with our housekeeping staff, we appreciate your patience and will work on enhancing our communication training to better serve our guests' needs. We aim to address these issues promptly and ensure a more comfortable future stay.Sincerely,

10/10 Excellent

Kimberly

.
Stayed 2 nights in Apr 2024
Response from MP - Guest Relations Manager on 10 Apr 2024
Hello Kimberly, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay in a safe neighborhood. Also very convenient for on and off the highway access.
Stayed 3 nights in Apr 2024
Response from MP - Guest Relations Manager on 10 Apr 2024
Hello Sabrina, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe. spacious rooms, curious staff, and exactly as pictured on website. Great for a few extra rooms with family in town for those local to the Arnold area.
Stayed 3 nights in Apr 2024
Response from CC - Guest Relations Manager on 14 Apr 2024
Dear Jessica, Clean and safe. spacious rooms, curious staff, and exactly as pictured on website. Great for a few extra rooms with family in town for those local to the Arnold area.Sincerely,

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was excellent except the TV in the room did not have a signal. Breakfast is the morning was great with many options for food. Highly recommend for a quick overnight stay.
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 7 Apr 2024
Hello Jeremy, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Von

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice. Pool with handy.
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on 31 Mar 2024
Hello Von, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

tim, Saint Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located just off the highway, behind a restaurant and by a major gas station. Within 5 minute drive of lots of places to eat and get groceries.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 31 Mar 2024
Hello Tim, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Poor

J

Travelled with partner
Disliked: Property conditions & facilities
Room was not fully cleaned. We found a dirty shirt under our bed as well as sheet stains. Bathtub had water under the tub lining and both myself and my fiance almost fell in the shower.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello J, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Jarred

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean. No rifraf running around and was safe.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 16 Mar 2024
Hello Jarred, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

6/10 Okay

Shannon

Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 13 Mar 2024
Hello Shannon, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 31 Mar 2024
Hello Jonathan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Bryan

Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Bryan, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and convenient!
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on 2 Mar 2024
Hello James, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Mark, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

6/10 Okay

John, Ellettsville

Travelled with partner
Bathroom needs updating along with microwave. Room was comfortable but nothing special. Had a laundry area but no machines…
Stayed 3 nights in Jan 2024
Response from MP - Guest Relations Manager on 28 Jan 2024
Hello John, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 Excellent

Greg

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly helpful staff. Easy on easy off. Would stay here again!
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Greg, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel hell
Found bed bug activity in the room, and the Dave custom construction crew that was staying there was banging on the wall and yelling profanities called staff the were not helpful at all we didn’t even stay the whole night
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Valued Customer, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 Terrible

Amy

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Amy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 3 Jan 2024
Hello Tara, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

JULIE J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on 3 Jan 2024
Hello Julie, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value near STL
We stayed at this Best Western in St Louis for 5 nights on a family vacation. We picked it mostly because of the indoor pool and the full complimentary breakfast. My wife and I were a little disappointed there wasn’t a hot tub but our kids had fun in the pool. The breakfast was really nice - eggs, sausage, biscuits, gravy, pastries, bagels, waffles, yogurt, oatmeal, cereal, coffee, and juice. I was a little disappointed that they only include bacon one day a week and all other days are sausage, but otherwise it was a great breakfast. We thought the beds were a little firm, more than we prefer, but the rooms were comfortable and clean.
Stayed 5 nights in Dec 2023
Response from MP - Guest Relations Manager on 3 Jan 2024
Hello Christina, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from MP - Guest Relations Manager on 10 Feb 2024
Hello Michael, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Trip
The motel was very clean, great service, breakfast was great, and hostess was so kind and friendly. Pool was not heated!
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Tiffany, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Johanna, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
this was very nice..and clean...we stayed here again on our trip home
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Darlene, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

suresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
K
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 21 Nov 2023
Hello Suresh, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 21 Nov 2023
Hello Melissa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and quiet. The staff at night when we checked in was very friendly and accommodating.
Stayed 3 nights in Nov 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Jamie, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
We enjoyed our stay. Everything was great- nice spacious room, clean and nice staff. TThr breakfast had a good variety and was good.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 14 Nov 2023
Hello John, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from MP - Guest Relations Manager on 14 Nov 2023
Hello Patrick, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 14 Nov 2023
Hello Stephen, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Anne

Stayed 3 nights in Nov 2023
Response from MP - Guest Relations Manager on 10 Nov 2023
Hello Anne, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 7 Nov 2023
Hello We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and it was easy access to the highway.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 7 Nov 2023
Hello John, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean upon arrival. All necessities were provided ! The vending machine edibles (snacks) were sparse and the sodas were expensive. The insistence to collect a "just in case of damage" deposit fee of $100 was outrageous and offensive! Staff were informed, polite, and cooperative.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 4 Nov 2023
Hello Robert, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 4 Nov 2023
Hello Rebecca, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Chrissy

Stayed 1 night in Oct 2023
Response from MP- Guest Relations Manager on 19 Nov 2023
Hello Chrissy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Darrel L

Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Darrel, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Christa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and safe
The overall experience was nice, I pulled in very late at night, and was able to get into my room right away. The only thing that I did not care for was that when booking on Hotels.com, it said it was a pet friendly hotel they did not give the option to select that I did have a pet and the hotel later called me and said that I had to pay a $20 pet fee Before I could leave
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 4 Nov 2023
Hello Christa, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

4/10 Poor

Andrea

Travelled with family
Disliked: Property conditions & facilities, room comfort
Where's the peace?
We were given a suite on the lower floor. The first night we had children running around and crying above us. Even after the long drive from Ohio, it was hard to sleep. Both nights the exit was slammed Constantly. We left to drive back to Ohio 2:00 in the morning after being awaken by loud noise.
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 25 Oct 2023
Hello Andrea, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

2/10 Terrible

gary

Disliked: Staff & service
staff gave away one of the rooms i reserved and i had a key card for the room . so please be carful when you arrive someone could be in your ,or get in your room.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 25 Oct 2023
Hello Gary, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Larry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only one check in individual and he was constantly excusing himself from the counter to aid other issues. Check in took forever.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 23 Oct 2023
Hello Larry, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

6/10 Okay

Courtney

Travelled with family, Travelled with family and small children, Travelled with partner
Was nice other then one of my rooms the tub wouldn’t quite running.
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 25 Oct 2023
Hello Courtney, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 Okay

Shelly

Travelled with family
Liked: Staff & service
Staff was very nice and helpful
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 23 Oct 2023
Hello Shelly, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Donaldas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice hotel for the price worth it much!
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 21 Oct 2023
Hello Donaldas, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful!
The hotel I’d originally planned for this trip didn’t work out, so I booked our stay here last minute. I’m potentially biased since the first hotel was in complete disarray and Best Western was such a stark contrast, but that being said, our stay here was delightful! It was clean and cozy. The staff was friendly, and breakfast was delicious! Good options with hot food too. The only downside was that the room smelled slightly of smoke, but it wasn’t bad enough to bother us. Otherwise, everything was perfection! I’d absolutely stay here again.
Stayed 3 nights in Oct 2023
Response from MP - Guest Relations Manager on 21 Oct 2023
Hello Rhonda, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Keimara

Liked: Cleanliness, staff & service, property conditions & facilities
This location makes for a few sit in space stay very handicapped accessible. There are not many businesses surrounding it however, for a quick meal or activity.
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 17 Oct 2023
Hello Keimara, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

6/10 Okay

Brandie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was a good hotel. The breakfast wasnt the best. But for the most part is was great.
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 17 Oct 2023
Hello Brandie, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.