Outdoor pool, free pool cabanas, pool umbrellas
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Reviews of Citrus Hikkaduwa

4 out of 5
Citrus Hikkaduwa
No.400 Galle Road, Hikkaduwa

Reviews

7.6

Good

Rating 10 - Excellent. 48 out of 204 reviews" "
Rating 8 - Good. 85 out of 204 reviews" "
Rating 6 - Okay. 49 out of 204 reviews" "
Rating 4 - Poor. 18 out of 204 reviews" "
Rating 2 - Terrible. 4 out of 204 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Marina

Liked: Staff & service
I call this side the city view side of the hotel the forgotton section of the hotel. Prior to this I was in the ocean view room, for 10 days, all connected to the hotel with easy access to any part of the hotel.And I paid less for the room with breakfast included.For the city view rooms I paid more and extra for breakfast. To get to the main building I had to come out of the side of the hotel and walk pass the little shop and enter through the reception anytime of day or night. I also felt that the rooms on this side of the hotel were given less attention. I had to inquire about the cleaning people that were very visible on the other side and did not see on this side. On request my room was cleaned and with a call to the house keeping the beverage supplies were brought to the room. Given the choice I will not stay in Citrus if I had to settle for the city view rooms. All the staff were very friendly and caring.
Stayed 3 nights in Jan 2024

8/10 Good

Antonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the road and rsil noise
Stayed 4 nights in Nov 2023

8/10 Good

Orhan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Anastassiya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really good, we enjoyed it
Stayed 7 nights in Apr 2022

8/10 Good

Gihan, Colombo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly service, staff was helpful and friendly, food was good and reasonable, restaurant staff was the best !!!!
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Manager on 6 Jan 2020
Dear Valued Guest, Thank you for sharing your experence with the community. We hope to welcome you back soon

8/10 Good

Verified traveller

Stayed 8 nights in Oct 2019
Response from Manager on 20 Nov 2019
Dear Valued Guest Thank you for sharing your experience with the community Thank you

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2019
Response from Manager on 10 May 2019
Dear Valued Guest Thank you for sharing your experience with the community. We are deeply distressed to learn that you did not have a memorable stay with us. We apologize that the overall experience, did not meet your expectations. We are constantly reviewing our standards and always endeavor to improve our product and service offerings. Your constructive feedback is therefore deeply valued by us and will certainly be looked in to as areas where we could better our quality standards. Thank you for taking time to write to us and we certainly hope to have you with us again.

10/10 Excellent

Harshini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, great food. Very pleasant stay
Stayed 1 night in Apr 2019
Response from Manager on 16 Apr 2019
Dear Valued Guest Thank you for your review. We hope to welcome you back soon

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this place was the beach and the location. If I would have known that the quality of the building and the room was that bad I would spend another $100+ just to get a clean renovated or new room. This was a guest house quality -. Will not recommend unless your budget is max $60 per night.
Stayed 1 night in Mar 2019
Response from Manager on 18 Mar 2019
Dear Valued Guest, Thank you for taking the time to provide valuable feedback and we value your patronage. Your positive comments are noted however, the other comments highlighted in your review regarding specific areas of operation have been taken into consideration and shared with the relevant superiors to ensure that we provide a better experience to all our guests in future. Thank you

8/10 Good

kadry

Liked: Cleanliness, staff & service
Nice place
Cool
Stayed 2 nights in Feb 2019
Response from Manager on 4 Mar 2019
Dear Valued Guest, Thank you for sharing your experience with the community. We are glad you had an enjoyable stay with us. Thank you

4/10 Poor

Verified traveller

They offered a two single beds adjoining instead of a one double bed for a me and husband. It was so hard to sleep..And room is too small and bathroom is not clean enough.
Stayed 1 night in Nov 2018
Response from Manager on 26 Nov 2018
Dear Valued Guest, Thank you for sharing your experience with the community. We are disheartened to hear you did not enjoy your stay. We sincerely apologize for this. We will investigate on the issue you have mentioned further. We ensure that we always strive to keep our guests happy every way possible. We hope you will this one off incident will not keep you away from us for your future visits and we hope to welcome you back soon. Thank you

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Galle Cricket stay.
Over for the England cricket and it is just coming into season. Lively hotel when the Barmy Army were here and a lot quieter afterwards. It's a good hotel right on the beach and by the main road. Super swimming pool. Buffet breakfast is fine. We had a 6th floor room with a.great view of the Ocean. If you're travelling ton Hikkaduwa it's worth considering. John, Coventry, Barmy Army.
Stayed 4 nights in Nov 2018
Response from Manager on 26 Nov 2018
Dear Valued Guest, Thank you for sharing your experience with the community. We are glad you had an enjoyable stay. We hope to welcome you back soon. Thank you

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Manager on 7 Aug 2018
Dear Valued Guest, Thank you for sharing your experience with the community. Hope to welcome you back soon. Thanks

6/10 Okay

Neil, Chester

Liked: Staff & service
Lovely location
Check in experience was fantastic. Hotel is right on the beach. Turn left for some nice restaurants and surfing sea. We had a room at the back of the hotel facing road but the rooms with a sea view look good.
Stayed 2 nights in Mar 2018
Response from Manager on 12 Apr 2018
Dear Valued Guest, Thank you for sharing your experience with the community. We hope to welcome you back soon. Thank you

8/10 Good

Alan, Manchester, England

Liked: Cleanliness, staff & service, room comfort
Good location for a relaxing stay
After having done a lot of travelling we just wanted a few days of relaxation. The hotel fulfilled our brief reasonably well. It has a good pool, and on one side of the hotel is the beach and on the other the main road of the town. Traffic can be [only a little bit] noisy and you may get woken early by the horn of the local train. This did not spoil our stay - but get a room that overlooks the pool and beach.The town is bustling, and there are a few restaurants for you to try, but we ate in the hotel; the breakfasts and dinners were good and lunch was available too. What made it a good experience for us, apart from just doing nothing, was the staff. They were extremely helpful to us, especially when we had a transport problem, and they were happy in their jobs. All were ready with a smile, and to have a laugh and a joke. The hotel fabric was in dire need of refurbishment. It looks 'tired', but our bedroom was very clean and comfortable.
Stayed 3 nights in Nov 2017
Response from Manager on 15 Mar 2018
Dear Valued Guest, We are glad to see the sentiments you have shared on Citrus Hikkaduwa followed by your stay. We are delighted to note of your positive endorsement granted. We hope you will visit us again on a possible future visit. Thank you

6/10 Okay

Silver, London

Liked: Staff & service
Disliked: Property conditions & facilities
Adequate accommodations for a week
Very friendly and polite staff. Staff training needs some input, although the staff was always polite and tried to help. Bar staff were particularly slow. Electrics need upgrading in rooms for charging up gadgets New mini fridges too.. Activities on site need clearer notifications. We had immediate action from staff when they knew we were not happy with our room and appreciated a room with a better view.. I will recommend it with reservations.
Stayed 7 nights in Feb 2018
Response from Citrus Leisure on 3 May 2019
Dear Valued Guest, Thank you for taking the time to share your feedback. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. We will be sharing your review with our team and will certainly look at the root cause of the issue to take the corrective action in order to service you better. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable Thank you

6/10 Okay

kate, sydney australia

Liked: Cleanliness, staff & service, room comfort
Great spot right on ocean
Hotel well located mid town on beach front. Staff helpful and friendly. Plenty good local restaurants nearby.
Stayed 2 nights in Dec 2017
Response from Manager on 18 Feb 2018
Dear Valued Guest, We are glad to see the sentiments you have shared on Citrus Hikkaduwa followed by your stay. We are delighted to note of your positive endorsement granted. We hope you will visit us again on a possible future visit. Thank you

8/10 Good

Ann, Germany

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place at nice location
Nice hotel at nice location. Staff is pleasant and willing to help. I rated staff with 3* because I have booked room with sea view and they reserved 2 rooms in basement without any view from room. After our guide complaint and ask for new rooms they changed rooms to 2nd floor on our 2nd night onwards. Overall nice experience.
Stayed 4 nights in Nov 2017

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff but the catering is lacking
Buffet was adequate but don’t order al la carts or even a burger. The ‘freshly cooked’ food is served cold
Stayed 5 nights in Nov 2017

10/10 Excellent

Bhavic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear Valued Guest, Thank you for sharing your experience with the community. We hope to welcome you back. Thank you.

8/10 Good

Thamali, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and great view!
It was my mother’s birthday trip and we all enjoyed a lot! Thank you for your complementary services and friendly staff. The view is good too! Food as well! Well spent vacation in Sri lanka
Stayed 1 night in Nov 2017
Response from Citrus Leisure on 14 Nov 2017
Dear Valued Guest, Thank you so much for taking the time to share your experience with the community. It is delightful to note that you had a wonderful stay and that our standards and services were up to your expectations. We hope you will visit us again on a possible future visit. Thank you

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2017

8/10 Good

Dilan, London

Liked: Staff & service, property conditions & facilities
Decent hotel right on the beach.
Good hotel. A little bit hectic when we checked in. But bar and restaurant staff were really friendly.
Stayed 1 night in Aug 2017

6/10 Okay

Rohan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2017

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing country and beautiful hotel
Stayed 1 night in Jul 2017

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
we are stay previous week waskaduwa citrus hikkaduwa worst
Stayed 1 night in Jun 2017

8/10 Good

Channa , Kandy LK

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Help full staff,good room service,good buffet breakfast & good foods in restaurant for affordable price.
Stayed 1 night in May 2017

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mold, Mildew, Mismanagement, and Missing Clothes
I had such high hopes for the Citrus. The location is perfect and the photos look very inviting. Be advised that the photos online are extremely outdated and the hotel is very rundown and full of mold. Everything is broken and dingy and mildewed. Bathrooms smell strongly of urine like they haven't been properly cleaned in years. Be prepared to ask multiple times for anything you need; it took me hours to get the WiFi password while staff lounged around the lobby without a care in the world. The phone in my room was broken so I had to walk downstairs every time I had a request. Every time, I asked them to replace the phone. I was there for two weeks and that never happened. There is incredibly loud poolside karaoke until the wee hours of the morning EVERY. SINGLE. NIGHT. Even if there are only one or two people in the bar, they will blast the music so loud that earplugs will not help. Do you have any idea what it's like to hear the same drunk Russian guy butcher the same Cat Stevens song over and over again, night after night? Don't do this to yourself. Other reviews rave about the food, which makes me worry what they're eating at home. Everything is served buffet style here, and laid out for hours (in the outdoor dining room) so if you enjoy your food crawling with flies like an infomercial for international hunger relief...bon apetite. I only received half of my clothes back from the laundry, and there was no explanation or apology. What else did I expect?
Stayed 14 nights in May 2017

8/10 Good

Brid

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views of the beach.
Excellent views of the beach, and very comfortable rooms. It's a large property so we found the service slightly more impersonal than nearby boutique hotels. I ordered a bottle of beer from the bar and it arrived warm, the bar tender was surprised that I considered that a problem. Eventually he brought me a bucket of ice instead of replacing it with a cold bottle. Overall we had a pleasant stay.

4/10 Poor

Thusharu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the ideal place to stay
Horrible.. worst reception ever

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Ok - budget hotel
Stayed for 3 nights, wish we biked the cinnamon instead

6/10 Okay

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value in Hikkadua on a perfect beach.
Lovely hotel with friendly staff, only downside was the noise in my room from passing traffic, but when out on the beach, it was great..

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Christmas on the beach
We stayed here at the end of our trip for Christmas. Originally we were given a small room on the ground floor close to reception. It was really noisy so we asked to change and the hotel kindly accommodated us. We had a slightly larger room with a balcony. The hotel was still quite noisy. Not because of rowdiness but just poor soundproofing. We could hear conversations in the stairwell through a gap under the door. The hotel does need updating especially in the bathrooms. The staff were friendly and the food was nice. They gave us little Christmas cakes on Christmas Eve even though we didn't attend the party. All in all a nice place to stay.

6/10 Okay

Shoeb, Dubai

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
below expectation !
The condition of the hotel is very below expectation, but we have to mention that the best hotel staff ever we fond in any hotel, very friendly and cordial and always ready to help and giving the information and guidance. food option in the resturant was average.

8/10 Good

Nicole, Shanghai, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greeted by mile wide smiles- every time.
We really enjoyed our week-long stay in Hikkaduwa. Each day at the resort started with an ample buffet breakfast which alternated dishes keeping things fresh! When we requested a room change, the staff were able to fulfill it. When I needed a hairdryer- a converter- matches- they were very prompt and accommodating! I lost my water bottle by the pool and the front desk attendant left it and came to find it with me. I was very impressed. By the end of the trip, many of the workers knew our names and it was refreshing to be greeting genuinely by these wonderful people! The cleaning staff were efficient- the grounds were kept clean- the location was very good, too!

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
average

6/10 Okay

Dale, Canada

Liked: Cleanliness, staff & service, room comfort
Some TLC Required
Location is great, right on the beach. Great views of sunset in evening. Buffet style food, which is okay but not fantastic. Pool is in bad need of repair as are the rooms. Price was reasonable for what you are getting. Not a five star hotel for sure.

10/10 Excellent

Nellie, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with lovely staff
I loved it to stay there! Would have liked to stay longer. I came alone and just wanted to take a rest and calm down at the beach during my whole trip. Just after I arrived in the lobby I got an icetea without asking. Unfortunately I just spent there 2 nights. Everyone was so friendly. I totally recommend the hotel.

10/10 Excellent

Vaibhav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
Great view of the beach, great and friendly staff, WiFi all over the resort. Superb stay!

6/10 Okay

Lukas

Liked: Cleanliness, staff & service

8/10 Good

flysi, UK

Liked: Cleanliness, staff & service, room comfort
Comfortable stay at a reasonable price
A large hotel in a busy area that still managed to keep the personal touch. Rooms were great, but overall look of hotel needed a touch up. Pool area and restaurant were very comfortable, family friendly and a great place to spend your time. Staff were friendly and attentive. Food was pretty good, but could do with more vegie options. If you want a cheap comfortable stay with nice views in the centre of the Hikkaduwa action, this is the place to stay. A few previous reviews have mentioned loose tiles in the pool, this is because for some bizarre reason the pool was never grouted and they have started to come out... this is a typically Sri Lankan way of finishing building jobs, but still unexplainable. Not best hygienic and feel uncomfortable underfoot.

8/10 Good

Tony, Northern Beaches. Sydney Australia

Liked: Cleanliness, room comfort
Hotel is well located on the beachfront.
On our arrival we were well greeted and made to feel welcome. My good impression soon passed when we found out that the 2nd room I had booked for my teenage children did not have twin beds as listed in my reservation. After some debate they did find us a twin room on the ground floor level, whilst we were on the 6th floor. Not ideal but nothing could be done. The Hotel itself was quite a suprize. We had booked it because it was very well priced. The rooms themselves were very clean & spacious. Beds were very comfortable but pillows big & rock hard. Location was beachfont with easy access to snorkelling and surfing. There are a number of beachfront cafes to eat at but we found the quality of the food in our Hotel was great. The buffet breakfast had a massive selection. The only fault was that the pool needs a bit of work, and the reception area could be a bit more inviting.

4/10 Poor

Reem, Bahrain

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a bad hotel.. had a supermarket closeby. Restaurant is nice, loved the musician. We got a surprise visit from a lizard at night! Somewhat clean. We could not enjoy the pool because of the weather. A MAJOR renovation is needed, the hotel needs to be made less of a house lookalike.

8/10 Good

Blaithin, Al Ain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Citrus
Citrus is right in the heart of hikkaduwa. The staff are lovely, they can't do enough for you. The sea wasn't safe to swim in right outside the hotel (rip currents) but a little further down was fine. I loved my stay here, I would definitely return.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overall a nice Hotel
The rooms are super noise during the night that's why I couldn't sleep well and the mattresses are ready to change. Everything else is for this county's very nice.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Lee, Uk

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel different to the pictures
The first room we were put in was tiny and very dirty there was a hair in the shower, mould on the ceiling. The room we moved to was better but still wasn't very clean shaving foam on the wall all week. Breakfast terrible.