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Reviews of Oaks Townsville Gateway Suites

4 out of 5
Oaks Townsville Gateway Suites
2 Dibbs Street, South Townsville, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 569 out of 1127 reviews" "
Rating 8 - Good. 400 out of 1127 reviews" "
Rating 6 - Okay. 103 out of 1127 reviews" "
Rating 4 - Poor. 39 out of 1127 reviews" "
Rating 2 - Terrible. 16 out of 1127 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities
Great location, room was a good size - exactly what I needed for a 3 day stay
Stayed 3 nights in Mar 2024
Response from Alagu on 6 Mar 2024
Dear Gary,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.We are truly grateful for the rating you provided about our hotel. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We look forward to welcoming you back.

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alagu on 1 Feb 2024
Dear Elizabeth,Thank you for leaving us great feedback on your recent stay with us at the Oaks Townsville Gateway Suites. I am delighted to read that you have enjoyed your stay.See you next time.

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Alagu on 1 Feb 2024
Dear Helen,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.I am glad to read that you have liked your overall stay with us. We look forwards to welcoming you back the next time you are in town.

8/10 Good

paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bit annoyed at the guests next door playing music and partying half the night until we put in a complaint. There should be zero tollerence to this behaviour to deter people from having to ring reception and complain. No warning kick straight out. OK for the price.
Stayed 3 nights in Jan 2024
Response from Alagu on 1 Feb 2024
Dear paul,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites. We have ZERO tolerance towards any party regardless it was a hotel guest or a permanent resident/ owner in the building. Our on-site caretaker will ensure any noise complaints are delt with in a quick and effective manner. Look forward to hosting you again the next time you are in Townsville.

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Pros- A/C was very good and kept the whole apartment nice and cool. We had a great view of the river. The pool was very relaxing and clean. Bonus is that it comes with private parking and there’s plenty of restaurants around. Cons- beds weren’t very comfortable and they place could have been a bit cleaner.
Stayed 4 nights in Jan 2024
Response from Alagu on 1 Feb 2024
Dear Jessica,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not living up to your expectations with beds and cleanliness. I regret that we were unable to meet our high standards during your recent stay.Thank you again for choosing to stay with us and for your time in sharing your feedback.

10/10 Excellent

Tim

Stayed 2 nights in Dec 2023
Response from Alagu on 1 Feb 2024
Dear Tim,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.We are truly grateful for the rating and feedback you have provided us pertaining your recent stay. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We look forward to welcoming you back.Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 10 nights in Dec 2023
Response from Alagu on 1 Feb 2024
Dear Valued Guest,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.I am glad to read that you have liked your overall stay with us. We look forwards to welcoming you back the next time you are in town.

10/10 Excellent

Yung-Kai

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alagu on 1 Feb 2024
Dear Yung-KaiThank you for choosing to stay with us at Oaks Townsville Gateway Suites.I am glad to read that you have enjoyed your stay.We look forwards to welcoming you back the next time you are in town.

10/10 Excellent

PETER

Stayed 4 nights in Dec 2023
Response from Alagu on 1 Jan 2024
Dear Peter,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.We are truly grateful for the rating you have provided us pertaining your recent stay. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We look forward to welcoming you back.Sincerely,

10/10 Excellent

Bradley

Stayed 5 nights in Dec 2023
Response from Alagu on 1 Feb 2024
Dear Bradley,Thank you for leaving us great feedback on your recent stay with us at the Oaks Townsville Gateway Suites. I am delighted to read that you have enjoyed your stay.See you next time!

6/10 Okay

Mrs Julie

Stayed 1 night in Dec 2023
Response from Alagu on 1 Jan 2024
Dear Mrs. JulieThank you for leaving us your rating on your recent stay with us at the Oaks Townsville Gateway Suites.Best regards,

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Generally good, walls thin especially when toddlers are next door!
Stayed 2 nights in Dec 2023
Response from Alagu on 22 Dec 2023
Dear Bryan,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.I am glad to read that you have liked your overall stay with us. I have taken onboard your feedback regarding noise and apologies for any inconvenience. We look forwards to welcoming you back the next time you are in town. Best regards,

8/10 Good

Vivienne

Stayed 4 nights in Dec 2023
Response from Alagu on 22 Dec 2023
Dear Vivienne,Thank you for leaving us great feedback on your recent stay with us at the Oaks Townsville Gateway Suites. I am delighted to read that you have liked your overall stay.See you next time!

10/10 Excellent

Daniel, Calamvale

Liked: Cleanliness, amenities, property conditions & facilities
1 night stay here. Room was clean and well equipped. The reception staff were very helpful and friendly. Pool and Gym facilities were excellent. Would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Alagu on 7 Dec 2023
Dear Daniel,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.We are truly grateful for the rating you provided about our hotel. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We look forward to welcoming you back.Sincerely,

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place. Even got an early check in.
Stayed 1 night in Nov 2023
Response from Alagu on 7 Dec 2023
Dear Susan,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.We are truly grateful for the rating and feedback you have provided us pertaining your recent stay. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We look forward to welcoming you back.Sincerely,

8/10 Good

Karen

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Alagu on 7 Dec 2023
Dear Karen,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites. Great to see that you have liked your overall stay and found us very comfortable and convenient. Thank you once again for taking time to appreciate our housekeeping staff for their hard work. Best regards,

10/10 Excellent

Gina

Stayed 2 nights in Nov 2023
Response from Alagu on 14 Nov 2023
Dear Gina,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.We are truly grateful for the rating you have provided us pertaining your recent stay. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We look forward to welcoming you back.Sincerely,

4/10 Poor

Joel

Travelled with partner
After one week still waiting for my room deposit to return to my bank account
Stayed 2 nights in Oct 2023
Response from Alagu on 6 Nov 2023
Dear Joel,Thank you for taking the time to share your feedback on your recent stay with us.Please rest assured that the Pre-Authorization only holds the funds in your credit card and release automatically within 5 to 7 working days. You will not see a debit and credit transaction. Although we fell short of meeting your expectations during your last stay, I hope we will have the opportunity to welcome you back to restore your confidence in our hotel in the near future.Thank you again for your time.Best regards,

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Will stay again
Stayed 3 nights in Oct 2023
Response from Alagu on 31 Oct 2023
Dear Rachel,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.I am glad to read that you have liked your overall stay with us. We look forwards to welcoming you back the next time you are in town. Best regards,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything i needed at the door step, very professional workers, just comfortable from the time you walk in till departing
Stayed 2 nights in Oct 2023
Response from Alagu on 31 Oct 2023
Dear Mark, Thank you for leaving us great feedback on your recent stay with us at the Oaks Townsville Gateway Suites. I am delighted to read that you have enjoyed your stay and liked our staff, amenities and location. See you next time.

10/10 Excellent

Andrew

Stayed 3 nights in Sep 2023
Response from Alagu on 31 Oct 2023
Dear Andrew,Thank you for leaving us great feedback on your recent stay with us at the Oaks Townsville Gateway Suites.See you next time!

10/10 Excellent

Christine

Stayed 1 night in Sep 2023
Response from Alagu on 31 Oct 2023
Dear Christine,Thank you for leaving us great feedback on your recent stay with us at the Oaks Townsville Gateway Suites. See you next time!

10/10 Excellent

Lynette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Within walking distance to restaurants, shops, comfortable bed, great stay.
Stayed 3 nights in Sep 2023
Response from Alagu on 25 Sept 2023
Dear Lynette,Thank you for leaving us great feedback on your recent stay with us at the Oaks Townsville Gateway Suites. I am delighted to read that you have enjoyed your stay and liked our staff, amenities and location. See you next time!

6/10 Okay

Barbara

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Comfortable room. Disappointed in that the shower…. located in a bathtub, couldn’t be safely used. There was no safety grip to enable easy access.
Stayed 1 night in Sep 2023
Response from Alagu on 12 Sept 2023
Dear Barbara, Thank you for taking the time to share your feedback.Please rest assured that our downfall during your stay have all been address. Our One-Bedroom apartments come with a walk-in shower. Although we fell short of meeting your expectations during your last stay, I hope we will have the opportunity to welcome you back to restore your confidence in our hotel in the near future.Thank you again for your time.Best regards,

10/10 Excellent

KERRY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location, walking distance to restaurants etc. Good sized rooms and has a gym.
Stayed 2 nights in Sep 2023
Response from Alagu on 4 Sept 2023
Dear Kerry,Thank you for leaving us great feedback on your recent stay with us at the Oaks Townsville Gateway Suites. I am delighted to read that you have enjoyed your stay and liked our amenities and location. See you next time!

10/10 Excellent

Tania

Stayed 2 nights in Aug 2023
Response from Alagu on 5 Sept 2023
Dear Tania,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.We are truly grateful for the rating you provided about our hotel. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We look forward to welcoming you back.Sincerely,

8/10 Good

Suzanne

Stayed 1 night in Aug 2023
Response from Alagu on 4 Sept 2023
Dear Suzanne,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.I am glad to read that you have liked your overall stay with us. We look forwards to welcoming you back the next time you are in town. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Alagu on 4 Sept 2023
Dear Valued Guest,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.We are truly grateful for the rating you provided about our hotel. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We look forward to welcoming you back.Sincerely,

8/10 Good

Tony

Stayed 1 night in Aug 2023
Response from Alagu on 13 Sept 2023
Dear Tony,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.I am glad to read that you have liked your overall stay with us. We look forwards to welcoming you back the next time you are in town. Best regards,

10/10 Excellent

Sheron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Position & cleanliness excellent. Bedding a little hard.
Stayed 4 nights in Aug 2023
Response from Alagu on 4 Sept 2023
Dear Sheron,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.We are truly grateful for the rating you provided about our hotel. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We look forward to welcoming you back.Sincerely,

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Alagu on 4 Sept 2023
Dear Valued Guest,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.We are truly grateful for the rating you provided about our hotel. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We look forward to welcoming you back.Sincerely,

6/10 Okay

Tania

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room we stayed in was on the road side and it was very noisy didn’t get much sleep. Room was tidy and clean
Stayed 2 nights in Aug 2023
Response from Alagu on 4 Sept 2023
Dear Tania,Thank you for taking the time to share your feedback.Please rest assured that our downfall during your stay have all been address and rectified. Although we fell short of meeting your expectations during your last stay, I hope we will have the opportunity to welcome you back to restore your confidence in our hotel in the near future.Thank you again for your time.Best regards,

8/10 Good

Kay

Liked: Amenities
Proximity and within walking distance to all central Townsville amenities and dining options.
Stayed 3 nights in Aug 2023
Response from Alagu on 4 Sept 2023
Dear Kay,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.I am glad to read that you have liked your overall stay with us. We look forwards to welcoming you back the next time you are in town. Best regards,

8/10 Good

peter

Liked: Cleanliness, property conditions & facilities
Good location
Stayed 2 nights in Aug 2023
Response from Alagu on 4 Sept 2023
Dear peter,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.I am glad to read that you have liked your overall stay with us. We look forwards to welcoming you back the next time you are in town. Best regards,

8/10 Good

Gerald

Liked: Cleanliness, amenities, property conditions & facilities
Close to centre of town and a short walk to great dining options. Clean, quiet and comfortable room. Reception was very helpful. Overall a very good place to stay.
Stayed 1 night in Jul 2023
Response from Alagu on 4 Sept 2023
Dear Gerald,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.I am glad to read that you have liked your overall stay with us. We look forwards to welcoming you back the next time you are in town. Best regards,

6/10 Okay

peter

Liked: Cleanliness
Poor bathroom
Stayed 1 night in Jul 2023
Response from Alagu on 4 Sept 2023
Dear peter,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.I am disappointed to read that we were unable to impress you with our bathroom facility. Please accept my sincere apologies for any inconvenience caused.We look forward to welcoming you back to Oaks Townsville Gateway Suites in the near future.Sincerely,

8/10 Good

peter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Alagu on 4 Sept 2023
Dear peter,Thank you for leaving us great feedback on your recent stay with us at the Oaks Townsville Gateway Suites. I am delighted to read that you have liked your overall stay. See you next time.

10/10 Excellent

Martine

Stayed 7 nights in Jul 2023
Response from Alagu on 4 Sept 2023
Dear Martine,Thank you for leaving us great feedback on your recent stay with us at the Oaks Townsville Gateway Suites. I am delighted to read that you have enjoyed your stay.See you next time!

10/10 Excellent

Tracey

Stayed 2 nights in Jul 2023
Response from Alagu on 4 Sept 2023
Dear Tracey,Thank you for leaving us great feedback on your recent stay with us at the Oaks Townsville Gateway Suites. I am delighted to read that you have enjoyed your stay.

10/10 Excellent

Stephen

Stayed 1 night in Jul 2023

8/10 Good

Mick

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
It was close to every thing Room was to expensive for the quality.
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We have stayed here a couple of times and would definitely stay again.
Stayed 3 nights in Jun 2023
Response from Alagu on 29 June 2023
Dear Robert,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites. Great to see that you have enjoyed your stay and found us very comfortable and convenient. Thank you once again for taking time to appreciate our housekeeping staff for their hard work. Best regards,

8/10 Good

Jacinta

Travelled with group
Liked: Room comfort
Lovely but not sufficiently supplied for 2 bedroom
Beautiful apartment and outstanding views. Apartment lacked some items expected in accommodation of this type. No cutting board or bread knife. Iron but no ironing board. No sparkling wine glasses. Insufficient supplies for a 2 bedroom apartment even though staff were lovely and cleaning was fantastic
Stayed 9 nights in Jun 2023
Response from Alagu on 29 June 2023
Dear Jacinta,Thank you for taking the time to share your feedback.Please rest assured that our downfall during your stay have all been address and rectified. Although we fell short of meeting your expectations during your last stay, I hope we will have the opportunity to welcome you back to restore your confidence in our hotel in the near future.Thank you again for your time.Best regards,

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness, room comfort
Oaks is in a great spot, close to the new NRL stadium, city centre, restaurants and bars. Our room was really tired and could use an update. The room didn't have a nice smell when you walked in, the carpets have ripples in it and had come away from the joins at the kitchen and balcony doors. The air conditioner was leaking water everywhere, but they did get that fixed the following day. we had a room on the main road side and the noise was very loud, not just from traffic but from people yelling and screaming until the early hours of the morning. I'd request a room on the other side of the building. All in all it was ok, but needs a bit of money spent on it.
Stayed 8 nights in Jun 2023
Response from Alagu on 29 June 2023
Dear Keith,Thank you for taking the time to share your feedback on your recent stay with us.Please rest assured that our upcoming refurbishment program will include carpet replacement which will elevate our guest experience.Although we fell short of meeting your expectations during your last stay, I hope we will have the opportunity to welcome you back to restore your confidence in our hotel in the near future.Thank you again for your time.Best regards,

6/10 Okay

Lisa

Travelled with partner
Disliked: Cleanliness
Central and convenient, but extremely over priced for a 4 day stay and what we got. Noise from main road is extremely loud, need to keep sliding door closed during peak traffic periods to hear each other. The location is good and right next to cafes, dining, bars etc, surprisingly noise level from patrons and pedestrians for being so central is extremely low. Parking is secure and plenty. Bed was comfy….but base of bed had a lot stains , either from vomit, drinks or ehmm mmm, bathroom had hair all over and floor was not clean, toilet leaks, 1 toilet roll is not enough for a 4 day stay, last thing you want to do when taking a squat is head to reception for toilet paper, house keeping made bed that’s it. Carpet was dirty and had stains. It wasn’t the cleanest of rooms or hotel, the only plus was convenient location and secure parking.
Stayed 3 nights in Jun 2023
Response from Alagu on 8 June 2023
Dear Lisa,Thank you for taking the time to complete our Guest Satisfaction Survey.Please rest assured that we have our refurbishment program coming up which will elevate our guest experience.Although we fell short of meeting your expectations during your last stay, I hope we will have the opportunity to welcome you back to restore your confidence in our hotel in the near future.Thank you again for your time.Best regards,

6/10 Okay

Micaela

Disliked: Cleanliness, amenities
Stayed 5 nights in May 2023
Response from Alagu on 8 June 2023
Dear MicaelaThank you for choosing to stay with us at Oaks Townsville Gateway Suites.Best regards,

10/10 Excellent

Hennah, Capella

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Alagu on 8 June 2023
Dear Hennah,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.I am glad to read that you have liked your overall stay with us. We look forwards to welcoming you back the next time you are in town. Best regards,

10/10 Excellent

Jason

Stayed 1 night in Apr 2023
Response from Alagu on 8 June 2023
Dear JasonThank you for choosing to stay with us at Oaks Townsville Gateway Suites.I am glad to read that you have liked your overall stay with us. We look forwards to welcoming you back the next time you are in town. Best regards,

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2023
Response from Alagu on 8 June 2023
Dear john,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.I am glad to read that you have liked your overall stay with us. We look forwards to welcoming you back the next time you are in town. Best regards,

10/10 Excellent

Barb

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and very comfortable. Undercover secure parking was great and it was easy walking distance to football stadium
Stayed 3 nights in Apr 2023
Response from Alagu on 8 June 2023
Dear Barb,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.I am glad to read that you have liked your overall stay with us. We look forwards to welcoming you back the next time you are in town. Best regards,