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Reviews of Metro Hotel Perth

4 out of 5
Metro Hotel Perth
61 Canning Highway, South Perth, WA

Reviews

7.8

Good

Rating 10 - Excellent. 287 out of 1003 reviews" "
Rating 8 - Good. 403 out of 1003 reviews" "
Rating 6 - Okay. 187 out of 1003 reviews" "
Rating 4 - Poor. 80 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Free parking and always space. Luggage trolleys available.
Stayed 2 nights in Apr 2024

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Kin Sang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City view
Stayed 1 night in Mar 2024

6/10 Okay

Megan

Liked: Cleanliness, staff & service
The room is in need of refurbishment but it was clean, functional and had a fantastic view of the city and river.
Stayed 1 night in Mar 2024

6/10 Okay

Kristy

Travelled with family
Liked: Staff & service, amenities
Pro's - great location, room was spacious and great view of the city. Check-in was easy. Con's - noisy, walls are paper thin. Limited parking. We had a few cockroaches in our room
Stayed 1 night in Mar 2024

8/10 Good

CLARE

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and neat hotel room.
Stayed 1 night in Mar 2024
Response from Antony, Assistant Manager on 6 Mar 2024
Thank you for taking to provide feedback from your recent stay with us.

8/10 Good

Juliana

Travelled with family and small children
Great location and value for money easy parking room service was fantastic
Stayed 1 night in Mar 2024
Response from Antony, Assistant Manager on 6 Mar 2024
Thank you for taking to provide feedback from your recent stay with us.

2/10 Terrible

Kate

Stayed 1 night in Mar 2024
Response from Antony, Assistant Manager on 6 Mar 2024
Thank you for taking to provide feedback from your recent stay with us.

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Good value budget hotel
Stayed 1 night in Feb 2024

6/10 Okay

Abdelmaseh

Travelled with family
Liked: Cleanliness, staff & service
More clean and more looking after costs and and changing the affordability
Stayed 7 nights in Feb 2024
Response from Antony, Assistant Manager on 6 Mar 2024
Thank you for taking to provide feedback from your recent stay with us. Our housekeeping team are committed to ensuring clean, fresh and inviting rooms for our guests stay.

8/10 Good

Daniel

Liked: Cleanliness
When I arrived I had to give a 100 dollar security deposit as outlined in the sign on. The guy at the desk tried to make me pay 200 until I pointed out what was written on the page. It was a bed for a short time and nothing else to say about it.
Stayed 2 nights in Feb 2024
Response from Antony, Assistant Manager on 6 Mar 2024
Thank you for taking to provide feedback from your recent stay with us.

8/10 Good

Jan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I booked a room with either 2 king size beds or one king size 2 singles, as I was travelling with my son. I rang the hotel on Thursday morning (22/2/24) specifically to confirm this arrangement. I was told by the receptionist I spoke to that, yes, she’d make a note that we got 2 king beds. However, when I checked in, I was informed that no such room was available. Nor had a note been made on the computer. I was given a room with one king bed & a sofa bed. This was not what I had booked, been assured of, and paid for (in October last year). The sofa bed was extremely uncomfortable. Very disappointed. A plus is the free parking.
Stayed 1 night in Feb 2024
Response from Antony, Assistant Manager on 6 Mar 2024
Thank you for taking to provide feedback from your recent stay with us.

10/10 Excellent

Marco

Travelled with family
Liked: Amenities, property conditions & facilities
Bar the 2 water leaks in the roof in the bathroom, (definitely not laying blame as things happen) it was a short and sweet stay, had everything we needed, very clean room. Thank you will come back again.
Stayed 1 night in Feb 2024
Response from Antony, Assistant Manager on 6 Mar 2024
Thank you for taking to provide feedback from your recent stay with us. Your comments will be action straightaway with our Maintenance Team.

6/10 Okay

Sean Yue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My room balcony no view, was blocked.
Stayed 1 night in Feb 2024
Response from Antony, Assistant Manager on 6 Mar 2024
Thank you for taking to provide feedback from your recent stay with us.

4/10 Poor

Anthony

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Mould is built up in the bathroom. Air con blows air however does not get cold and makes the room uncomfortable. Although the room looked like it had been cleaned, it smelt like wet dog and was damp. The vibe of the whole place was unclean and dirty and felt like it had years of baked on grease, dirt, dust and mould holding the walls up and together. The place makes you feel like it is more targeted to people looking to rent and pay for a room by the hour as opposed to having an enjoyable overnight/few days stay.
Stayed 1 night in Feb 2024
Response from Team Metro on 16 Feb 2024
Dear AnthonyThank you for the time taken to review our hotel. It is disappointing to know we have not been able to meet your expectations in this stay. Feedback is very important to us here at Metro Hotel Perth and you can be assured this has my fullest attention.The issues raised will be tabled with the Department Heads at our next meeting. If you would like to discuss this matter further, please do not hesitate to contact me directly.I do hope we can have the opportunity to share our hotel with you in the future.Kind Regards,Team Metro

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It’s been 45 years since my first stay at this hotel.
Stayed 1 night in Feb 2024
Response from Antony, Assistant Manager on 6 Mar 2024
Thank you for taking to provide feedback from your recent stay with us.

6/10 Okay

Mark

It was ok. Room was clean but boxy- no window- like a closet but big enough.
Stayed 1 night in Feb 2024
Response from Antony, Assistant Manager on 6 Mar 2024
Thank you for taking to provide feedback from your recent stay with us.

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for the bus to Freemantle and the airport. It looks abit tired in some areas and could do with a spruce up. The staff were very helpful and friendly.
Stayed 2 nights in Feb 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV not working properly
Stayed 1 night in Feb 2024

4/10 Poor

YAT HO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
old and dirty no chair
Stayed 5 nights in Jan 2024
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for your feedback and our housekeeping team will be undertaking a full audit of the room in which you stayed.

4/10 Poor

Gareth

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I have utilised Metro branded hotels for many years, both business and pleasure. They represent value for money and convenience. Unfortunately, this hotel had two main things occur, the first is that we noticed that one of the powerpoints had been pushed through, partially exposing wires (see photo), the other was the air-con started to leak water. When we rang about the air-con, we were told that the set temperature needed to be raised and this would stop the leaking. It should be noted at this stage the room was still warm. We raised the temperature to 23c as suggested, but it continued to leak through the night. We placed towels and the bin in place to ensure it didn't damage the room. This was an uncomfortably warm night for myself and my family. We won't stay at this Metro again, and will think twice about other properties in the franchise in the future.
Stayed 1 night in Jan 2024
Response from Antony, Assistant Manager on 11 Jan 2024
Thank you for your feedback and I shall be actioning your feedback immediately with the Maintenance team.I am sorry that this was your experience.

6/10 Okay

ELIZABETH

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Antony, Assistant Manager on 11 Jan 2024
Thank you for your feedback.

8/10 Good

graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a little out dated but overall was comfortable
Stayed 1 night in Jan 2024
Response from Antony, Assistant Manager on 11 Jan 2024
Thank you for your feedback.

6/10 Okay

Joy

Travelled with partner
Stayed 1 night in Dec 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for taking the time to leave a review of your stay with us.

2/10 Terrible

Tracey

Stayed 2 nights in Dec 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for taking the time to leave a review of your stay with us.

6/10 Okay

Woodren

Travelled with family and small children
Liked: Staff & service
Hotel is old, the inside is maintained reasonably well but the outside is a bit shabby. Staff are friendly and helpful, laundry and gym are basic but functional, rooms are reasonably clean.
Stayed 2 nights in Dec 2023
Response from Antony, Assistant Manager on 11 Jan 2024
Thank you for the kind words and direction to which we can improve.

10/10 Excellent

Miftah Dhiana

Travelled with family and small children
Beautiful city view and the room very clean
Stayed 1 night in Dec 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for your 5/5 review. We appreciate your time and comments.

8/10 Good

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thanks Luke for taking the time to leave a review of your stay with us.

10/10 Excellent

helena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoking erea no chair n no cover when hot day or raining
Stayed 4 nights in Dec 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for taking the time to leave a review of your stay with us. Your comments have been noted.

2/10 Terrible

Jo

Travelled with family
Disliked: Staff & service
Absoloutley no compassion , consideration , compramise or courtesy...my son and i missed flights an had absolute nightmare of a day, then booked through wotif, and why it changes the dates to a month ahead , had me completley unaware it did such until finally making it to the hotel,, walk in to be told no reservation , its for the very same day but one month ahead, wtfffff...i nearly broke down, i explained this, asked if any rooms were available id just paid 120 something , missed our flight, couldnt buy another plane ticket at the airport , had my parents and i trying to get us on another flight, by 6 .30 pm after driving 2.hr from eaton, near bunbury, and entire day lost then to have nothing, no refund no cancellation unless i want to lose the 80 percent of the room cost, couldnt change the dates, we walked out i cried an had not enough finances to pay another room, we drove the 2.5 hours all the way back home , and had to return the very next morning ..as for the dec booking well i couldnt be there, i tried to rebook and frankly they got single mums 120 dollars , by daylight robbery
Stayed 1 night in Dec 2023
Response from Antony, Assistant Manager on 20 Dec 2023
Good Morning Jo,I am sorry to hear about your experience at the hotel upon arrival after a very stressful time at the airport. Unfortunately, the night in which you arrived at the hotel on 14th November, the hotel was at 100% occupancy so could not accommodate a change of date, or if it could be accommodated a change in price would have been applicable, and the price booked incorrectly for a month in advance could not have been honoured as that deal would not have been applicable for a same day booking. I am confident that our front desk team would have explained all alternative options to find accommodation along with how to get a refund for the incorrect date and I am surprised not to have heard from you sooner so that we could arrange a refund via Wotif. We may have been limited to a solution on the day in which you arrived but we defiantly could have improved the situation between the arrival date and booked date.If you wish to discuss this further please call the hotel and I will be more than happy to chat further.

6/10 Okay

Caterina

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for taking the time to leave a review of your stay with us.

8/10 Good

Magdalene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Kevin

Disliked: Staff & service
when we arrived the place was in darkness there was no power and apparently no back up generator there were only 2 disabled bays accessible both were taken we had a room on 3rd floor with no wheelchair access Power was expected to be restored a 5pm next day I asked to cancel booking and refund my payment to which I got how can I I have no power or computers write it on paper like it used to be done before computers I will never book there again hotel still refusing my refund request
Stayed 1 night in Dec 2023
Response from Antony, Assistant Manager on 20 Dec 2023
Thank you for your feedback from your recent stay with us. It is unfortunate that your stay was during a power outage in the suburb. Please be assured that all times guests and team members safety was top priority and what you experienced shows how we reliant we are on modern technology. I see you request for a refund has been completed & Wotif should return the monies accordingly.

10/10 Excellent

Artie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for taking the time to leave a review of your stay with us.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient.
Stayed 1 night in Dec 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for taking the time to leave a review of your stay with us. Our housekeeping team will be thrilled with your comments so thank you for noticing the hard work they do.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
I was annoyed on first arrival as the Acrod spaces were being utilised by cars that did not display or have acrod pass
Stayed 2 nights in Dec 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for taking the time to leave a review of your stay with us.The hotel tries its upmost to capture all guests car registrations so we can assist with matters like this as best as we can to accommodate those who require Acrod parking.

2/10 Terrible

Jia

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
I was prepared to accept what I would have in consideration of the relatively low hotel fee that I had paid. However, the massive power outage had made my stay to a nightmare. I was with my 2 young kids, the power outage had taken place at around 9.45pm on 2 Dec 2023 and did not recover till I had checked out the hotel at 9am on 3 Dec 2023. So we did not have hot water, air-con, lights, wifi etc for near 12 hours which I have never experienced before in my 20 years of hotel accommodation. The service was horrible, no compensation, no friendly explanation by the reception staff. When I had approached the reception staff (a big sized lady) on duty at around 11pm on 2 Dec politely by asking: there seemed to be a power outage? She had replied me rudely by saying: "can't you see what is happening?" I will never stay in this hotel again.
Stayed 1 night in Dec 2023
Response from Antony, Assistant Manager on 11 Jan 2024
Thank you for your feedback on your stay. As you can imagine the hotel being encompassed by a partial suburb power outage due to a serious traffic accident was very unexpected and all team members at the time were trying to assist all to the best of their ability and capability with no electric.I am glad to see, from your reservation notes, that the team in the morning were able to assist with alternative accommodation in our sister hotel in the city to relieve the issue.

10/10 Excellent

Anirose

Stayed 2 nights in Dec 2023
Response from Antony, Assistant Manager on 11 Jan 2024
Thank you for the review of your recent stay with us.

2/10 Terrible

Fallon

Travelled with partner
Disliked: Staff & service, property conditions & facilities
There was no electricity or water I asked for a refund when I checked out there y said someone would call me. No one did I’ve called twice since then & sent an email still no reply
Stayed 1 night in Dec 2023
Response from Antony, Assistant Manager on 11 Jan 2024
Thank you for your feedback about your recent stay with us in which the hotel was involved in a suburb wide power outage due to a serious traffic accident in the area. The hotel team at the time were focused on assisting all guests to the best of their abilities and I can see from your reservation notes that you have received a reply to your email in a timely matter when co-ordinating a scenerio of this scale. Safety and security of our guests are always the most important focus to our team members at all times.

6/10 Okay

Katherine

Liked: Cleanliness
Air con was so loud asked then to look at it and there was nothing, they could. Also overpriced late check out for 1 hr even after having to deal with extremely loud aircon.
Stayed 1 night in Dec 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for taking the time to leave a review of your stay with us. Apologises that there was very limited solutions to the issue that presented during your stay due to availability in the hotel.

6/10 Okay

Jacinta

Stayed 4 nights in Dec 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for taking the time to leave a review of your stay with us.

2/10 Terrible

Jayden

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed at the premise for 2 nights. There was a power outage which meant that we couldn’t use any facilities until the final night of our stay at 8:00pm. No hot water, no aircon and had to use the fire escape to get to the 4th floor room. There was no compensation offered for the inconvenience either.
Stayed 2 nights in Dec 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for taking the time to leave a review of your stay with us. It was an unfortunate traffic incident in the suburb that caused the hotel power to fail limiting service. The hotel teams priority at all time was safety and assisting were possible to all.

2/10 Terrible

Jia

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for taking the time to leave a review of your stay with us.

6/10 Okay

Rob

Stayed 1 night in Nov 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for taking the time to leave a review of your stay with us.

6/10 Okay

ENA

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Cannot even imagine how long they haven’t cleaned the coffee port that has fungus and black floatings in rotten water. The chairs in the room are flat cushioned.
Stayed 1 night in Nov 2023
Response from Antony, Assistant Manager on 2 Dec 2023
Thank you for your honest feedback. The hotel appreciates all comments provided so that we can better serve our guests and continuously improve. The hotel team will look into the issues raised and action accordingly. Thank you for bringing it to our attention.

6/10 Okay

Thi cam hong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for taking the time to leave a review of your stay with us.

6/10 Okay

Wendy

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Building in overall decline room clean enough long walk to cafes in the morning
Stayed 1 night in Nov 2023
Response from Antony, Assistant Manager on 2 Dec 2023
Thank you for your review.

6/10 Okay

Willie

Liked: Staff & service
Stayed 13 nights in Nov 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for taking the time to leave a review of your stay with us.

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
Room was clean and comfortable
Stayed 1 night in Nov 2023
Response from Antony, Assistant Manager on 16 Jan 2024
Thank you for taking the time to leave a review of your stay with us.

6/10 Okay

charles

Stayed 1 night in Nov 2023
Response from Antony, Assistant Manager on 2 Dec 2023
Thank you for providing feedback from your recent stay at Metro Hotel Perth.