Property entrance

Reviews of Poets Cove Resort & Spa

4 out of 5
Poets Cove Resort & Spa
9801 Spalding Rd, Pender Island, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 130 out of 255 reviews" "
Rating 8 - Good. 71 out of 255 reviews" "
Rating 6 - Okay. 36 out of 255 reviews" "
Rating 4 - Poor. 11 out of 255 reviews" "
Rating 2 - Terrible. 7 out of 255 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant. The hot tub was great. Large spacious cottage. I forgot my toothbrush and reception supplied me with one and toothpaste!! Friendly staff , sorry I can't remember his name but a staff member drove us from our vehicle to the reception and back to our cottage . The scenery was beautiful also. Will definitely book here again.
Stayed 1 night in Apr 2024

8/10 Good

Trudy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Poet's Cove is a breathtakingly beautiful property situated on the water. An intricate, moss covered rock wall bounds it on one side where deer are often spotted. We also watched a seal fishing around the docks. Our stay was very relaxing and we all agreed we would return any day.
Stayed 2 nights in Mar 2024
Response from Simon Front Office Manager on 1 Apr 2024
Thank you for taking the time to share your experience with us. We're thrilled to hear that you found Poet's Cove to be a breathtakingly beautiful property and that you enjoyed the serene ambiance of our surroundings. It's always a delight to hear that our guests spot some of the local wildlife, such as deer and seals, during their stay.Your kind words about your relaxing experience mean a lot to us, and we're glad to know that you and your companions would return any day. We'll be sure to share your feedback with our staff as it serves as a reminder of the impact their dedication has on our guests' experiences.We look forward to welcoming you back to Poet's Cove in the near future for another unforgettable stay.Warm regards,

8/10 Good

Katie

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Devon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff at Poets Cove are absolutely fantastic. I would come back just for them! I loved the view and how relaxing it is here.
Stayed 1 night in Mar 2024
Response from Simon Front Office Manager on 1 Apr 2024
Thank you so much for taking the time to share your experience at Poet's Cove Resort. We are thrilled to hear that you found our staff to be absolutely fantastic! Providing exceptional service is always our top priority, and it's incredibly rewarding to know that our team made a positive impression on your stay.We're delighted that you also enjoyed the breathtaking views and the tranquil ambiance of our resort. Creating a relaxing environment for our guests to unwind and enjoy their time with us is something we take great pride in.Your kind words mean the world to us, and we can't wait to welcome you back to Poet's Cove in the future. Should you decide to return, please don't hesitate to reach out to us directly, and we'll ensure your next stay is just as memorable as the last.Warm regards,

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting very quiet.
Stayed 3 nights in Mar 2024
Response from Simon Front Office Manager on 1 Apr 2024
Thank you for taking the time to share your thoughts about your recent stay at Poet's Cove Resort. We're delighted to hear that you enjoyed the beautiful setting and the peaceful ambiance of our property.Creating a serene and tranquil environment for our guests to relax and unwind is one of our top priorities, and we're pleased that we could provide you with a quiet retreat during your time with us.We hope to have the pleasure of welcoming you back for another peaceful getaway in the future. If there's anything more we can do to enhance your experience next time, please don't hesitate to let us know.Warm regards,

8/10 Good

Courtney

Stayed 2 nights in Jan 2024

10/10 Excellent

Tim

Stayed 2 nights in Jan 2024

10/10 Excellent

James

Stayed 2 nights in Jan 2024
Response from FOS Simon on 15 Jan 2024
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a great experience with us. Your positive feedback means a lot to our team. We hope to welcome you back soon!

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from FOS Simon on 13 Jan 2024
Thank you fro the rating! We enjoyed the time you stayed with us.

10/10 Excellent

hao

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from FOS Simon on 11 Jan 2024
Thank you for the 5 stars

6/10 Okay

Olena

Travelled with group
Liked: Cleanliness, staff & service
No sea view as promissed
Stayed 2 nights in Dec 2023
Response from Illia on 30 Dec 2023
Dear Olena, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your comments and are pleased to hear about your experience. Your input is valuable to us, and we are constantly working to enhance our services. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay. If there are any additional details you would like to share or if you have further suggestions, please feel free to reach out to us directly. Thank you again for choosing our hotel, and we look forward to hosting you again in the future. Best regards, Guest reception,Illia

10/10 Excellent

Deborah A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, outstanding food and service. We would recommend Poets Cove to anyone looking for peace, quiet and next level dining. Our Christmas dinner was the best we have ever had. We thoroughly enjoyed our 5 night stay. Thank you Poets Cove. Veey memorable!!
Stayed 5 nights in Dec 2023
Response from FOS Simon Rempel on 7 Jan 2024
Thank you for taking the time to share your experience at Poets Cove Resort. We are thrilled to hear that you enjoyed your stay with us and that our staff, food, and service exceeded your expectations. We appreciate your recommendation and look forward to welcoming you back soon. Thank you again for choosing Poets Cove Resort for your Christmas dinner and 5-night stay. We are glad to hear that it was a memorable experience for you.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is situated in a beautiful location. Staff were extremely welcoming and learned my name immediately, and remembered details I shared sour myself. The food in the restaurant was excellent as well. I got great recommendations for local sights and activities. The hot tub had low water, and one of the walls in my room had some damage, but overall the rooms were lovely and the amenities were great (I still used the hot tub daily, I just couldn’t use the jets). I had such a tranquil stay, I would (and will) return in a heartbeat. Of note, if you are staying in a suite in the inn, plates and cutlery are not provided (nor is a microwave), so if you are bringing any food, it would be wise to bring basic dining accessories.
Stayed 3 nights in Dec 2023
Response from FOS Simon Rempel on 7 Jan 2024
Thank you for taking the time to share your experience at Poets Cove Resort. We are thrilled to hear that you enjoyed your stay with us and that our staff, food, and service exceeded your expectations. We appreciate your recommendation and look forward to welcoming you back soon. We apologize for the inconvenience caused by the low water in the hot tub and the damage on one of the walls in your room. We will make sure to address these issues promptly. Thank you for bringing this to our attention. We hope to provide you with an even better experience during your next stay. Thank you again for choosing Poets Cove Resort for your tranquil getaway.

10/10 Excellent

Maire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely visit with an excellent Christmas meal.
Stayed 2 nights in Dec 2023
Response from FOS Simon Rempel on 11 Jan 2024
Thank you for choosing Poets Cove Resort for your Christmas meal. We are thrilled to hear that you had a lovely visit and enjoyed your meal. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.If there was anything specific that you enjoyed about your experience at the resort, please do not hesitate to let us know. We are always looking for ways to improve our guests’ experience and feedback is greatly appreciated.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from FOS Simon on 11 Jan 2024
Thank you for the 5 stars

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite Pender Island being a primarily summer destination, the staff and management at Poets Cove have done a great job at delivering in the off-season! The staff were all great, as was the pool and spa. Swimming in an outdoor pool followed by a dip in the hot tub in November on the West Coast! So relaxing. The food options were delicious…compliments to the chef and kitchen staff.
Stayed 2 nights in Nov 2023
Response from FOS Simon Rempel on 7 Jan 2024
Thank you for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed your stay at Poets Cove Resort and that our staff and amenities exceeded your expectations. We take pride in providing exceptional service and creating memorable experiences for our guests, and we’re delighted to hear that we succeeded in doing so for you. We’re open year-round and look forward to welcoming you back soon, whether it’s for a summer getaway or a cozy winter retreat. Thank you again for choosing Poets Cove Resort!

6/10 Okay

Haydn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
For the price point the units should be better maintained. The black sealant for the windows had dripped down onto the window sills and walls, the walls needed painting as the dry wall was marked and you could tell where a picture used to hang, the dining room table was very worn and at least needed a table cloth
Stayed 2 nights in Nov 2023
Response from FOS Simon Rempel on 7 Jan 2024
I’m sorry to hear that your experience did not meet your expectations. We appreciate your feedback and will use it to improve our services. Please know that we take all guest concerns seriously and will address the issues you mentioned with our maintenance and housekeeping teams. We hope that you will consider staying with us again in the future and giving us another chance to provide you with the exceptional service and experience that we are known for. Thank you for choosing Poets Cove Resort!

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend here with our friends. Loved the hot tub grwat food.
Stayed 3 nights in Nov 2023
Response from FOS Simon Rempel on 10 Jan 2024
Thank you for taking the time to share your experience with us. We’re thrilled to hear that you had a great weekend with your friends and enjoyed the hot tub and food. We’re glad that we could help make your stay a memorable one.We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly atmosphere
Stayed 3 nights in Nov 2023
Response from Guest reception, Illia on 20 Nov 2023
Good evening, Bruce.Thank you for your kind words! We're delighted to hear you enjoyed your stay. Our team works hard to ensure our guests have a memorable experience, and we look forward to welcoming you back soon!

8/10 Good

Claire

Stayed 2 nights in Oct 2023

10/10 Excellent

Ian

Stayed 1 night in Oct 2023

10/10 Excellent

Phillip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort on a small island between Vancouver and Vancouver Island. It inhabits a peaceful bay with lovely facilities. You do need some form of transportation to get around the Island and we had a hire car for that purpose. But the accommodation, the staff, the location and the experience were all top rate.
Stayed 3 nights in Jul 2023
Response from FOS Simon Rempel on 11 Jan 2024
It’s great to hear that you found the accommodation, staff, location, and experience to be top-notch. It’s also good to know that you had a hire car to get around the island, as transportation can be challenging on small islands.Thank you for sharing your experience with us. I hope you have the opportunity to visit Poets Cove Resort again in the future!

6/10 Okay

Liudmila

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

fran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Taratibu

Stayed 5 nights in Aug 2023

8/10 Good

Jarmie

Liked: Cleanliness, staff & service, property conditions & facilities
Love the place and the warm/hot pools
Stayed 1 night in Sep 2023

10/10 Excellent

Brent

Stayed 2 nights in Sep 2023

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy place. Me and my family loved it. Would love to go again and again
Stayed 1 night in Aug 2023

6/10 Okay

Malkit, Surrey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We like the place .....but.....If you're going to call it a Resort and Spa, you can't say the spa is closed down. They say due to Covid but I thinks it's probably a staffing issue, after all they are on an small island Also, the restaurant does not serve breakfast except for weekend? They ask you to go the cafe but it's only has coffee and muffins. This is annoying as you have to leave the resort and the restaurant options on the island are very limited. I think Poets Cove resort really needs to invest in having those amenities. otherwise people will not go there or recommended it when you consider the ferry cost to get there.
Stayed 2 nights in Aug 2023

8/10 Good

Correne

Travelled with partner
Liked: Cleanliness, staff & service
Our accommodation in an oceanfront lodge room was nice, although the resort is a bit tired for the price. The view and the deck were great! The room itself was nice, although I found the mattress to be a bit soft. I enjoyed the desk/chair as a seating option. There were limited breakfast options during the week (no gluten free in the cafe) as we had no cooking facilities. There were actually few breakfast options on the island Mondays and Tuesdays. It would be advantageous for the cafe to have a packaged egg frittata (or something similar) and a fruit cup available. These issues may be a result of staffing shortages. Overall a great stay, with lots of places to explore on the island!
Stayed 4 nights in Aug 2023

10/10 Excellent

Kanwalpreet

Stayed 1 night in Aug 2023

10/10 Excellent

Bret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views!
Stayed 3 nights in Aug 2023

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023

6/10 Okay

Maire

Travelled with family
Liked: Amenities, property conditions & facilities
Promised early check in and didn’t actually get it. Told to return at 2pm and weren’t able to check in until 4pm. Disappointing.
Stayed 1 night in Aug 2023

8/10 Good

Winifred

Travelled with group
Liked: Cleanliness, staff & service, amenities
We like the serenity of the place. Very peaceful. However, our balcony was a very dirty and showers and bathtub needed more attention for cleanliness. No ice available for our medication‘s that needed to be kept cold.
Stayed 2 nights in Jul 2023

8/10 Good

nigel

Stayed 3 nights in Jul 2023

8/10 Good

Carol

Stayed 3 nights in Jul 2023

6/10 Okay

Brianne

Stayed 2 nights in Jul 2023

10/10 Excellent

Mackenzie

Stayed 3 nights in Jul 2023

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Ziba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort
Stayed 2 nights in Jun 2023

8/10 Good

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice, maintenance was going on but was not bothersome, needs to be done to keep thing’s looking good. Staff was polite and friendly. Great place to moor your boat.
Stayed 2 nights in Jun 2023
Response from michael on 8 June 2023
We are so glad you enjoyed your time here at Poets Cove! Thanks for taking the time to review.

8/10 Good

reza

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property need to have a/c
Stayed 2 nights in May 2023
Response from Michael on 23 May 2023
Thank you for taking the time to review! We do rely on the cool ocean breezes that refresh our rooms, and fans are available on request. We are happy to see you did enjoy your stay otherwise and we look forward to hosting you again!

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from michael on 8 June 2023
Thanks for taking the time to review! We are happy to see you enjoyed your stay.

10/10 Excellent

Pegah

Stayed 2 nights in Apr 2023
Response from Michael on 29 Apr 2023
Thank you so much for your kind review. We look forward to hosting you again on your next trip to the cove.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Michael on 6 May 2023
Thanks for taking the time to leave your kind review. We look forward to hosting you again on your next trip to Pender Island!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Getaway with Fido
Fantastic stay at Poets Cove. We came with our little Fido and he felt right at home in our room. We were facing the Marina and spent most of the day enjoying the view and calm of the ocean while lounging in the room's soaker tub. The restaurant was really convenient and the food was solid - We really liked the Salmon dish. Once the spa re-opens, we would definitely come back again.
Low tides in the morning makes a good walk with our dog
Stayed 3 nights in Apr 2023
Response from Michael on 10 Apr 2023
Thank you so much for your lovely review. We will be happy to host you and Fido again when you find yourself back here on Pender Island!

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities
Check in at 4pm is not convenient and is a long time to wait to get checked in. Beautiful place.
Stayed 1 night in Mar 2023
Response from Michael on 6 Apr 2023
Thanks so much for your positive review! While we are often able to allow guests to check in early, busy days do occur where our 4pm check in time is necessary to ensure the accommodations are ready for guest's enjoyment. We look forward to hosting you again on your next trip to Pender Island!

6/10 Okay

Camille

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I have been to poets cove many times over the years. My last 2 visits have been beyond disappointing because of the filthy cottages. Back in the day it felt like luxury to stay there. Now it’s just dirty. It honestly just feels so disrespectful to the customers who pay very high prices for these accommodations. The grounds are kept beautifully but once you enter the cottage you feel like the owners of this establishment just don’t care and have zero standards for the comfort of the guests.
Stayed 4 nights in Mar 2023
Response from Michael on 6 Apr 2023
Thank you for taking the time to review. We apologize for the issues you had during your stay and are addressing this with our housekeeping team. We do hope you choose to allow us to host you once again to show our commitment to providing the best guest experience possible.

10/10 Excellent

John

Stayed 3 nights in Mar 2023
Response from Michael on 13 Apr 2023
Thank you so much for your kind review! We look forward to hosting you on your next trip to Pender Island.