Ratings based on 2,252 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 8 Oct. 2019
The Hotel is excellently placed to visit QPAC, the Cultural Centre and the other delights of South Bank. The breakfast area is very good, however we did not like the lady at the front desk to the eating area. She did not make us feel welcome AT ALL!
Comment from Hotel Management
12 Oct. 2019 by Rui Ozorio, Hotel Management
Hello. Thank you for the great feedback from your stay. I will pass on your comments to our Food & Beverage Manager, and I hope we will welcome you back soon. Kind regards, Rui Ozorio Guest Experience Manager
5 out of 5
by A verified traveller

Posted 7 Oct. 2019
Great stay. Beautiful hotel. Great location as well.
Comment from Hotel Management
12 Oct. 2019 by Rui Ozorio, Hotel Management
Hello! Thank you for the great review. We look forward to seeing you again. Kind regards, Rui Ozorio Guest Experience Manager
5 out of 5
by A verified traveller from Vincentia

Posted 25 Sep. 2019
Always a great stay arrived late staff were great and the room service meal was fantastic
Comment from Hotel Management
25 Sep. 2019 by Beatrice Di Furia, Hotel Management
Good evening, Thank you for leaving your rating. I am delighted to hear you enjoyed your stay and I hope to welcome you back again soon. Warm Regards, Beatrice Di Furia - Front Office Supervisor
5 out of 5
by A verified traveller

Posted 22 Sep. 2019
The location was excellent, friendly helpful staff.
Comment from Hotel Management
25 Sep. 2019 by Beatrice Di Furia, Hotel Management
Good evening, thank you for providing your feedback. I am delighted to hear your enjoyed your stay. I hope to welcome you back soon. Regards, Beatrice Di Furia - Front Office Supervisor
5 out of 5
by A verified traveller

Posted 21 Sep. 2019
Beautiful hotel with lovely staff. The pool side bar was lovely and the staff were very accommodating to any drink requests.
Comment from Hotel Management
25 Sep. 2019 by Sarah Whiting, Hotel Management
Dear Anonymous, Thank you for leaving your review. I am glad to see you enjoyed your stay with us. Warm Regards, Sarah Whiting Hotel Duty Manager
5 out of 5
by A verified traveller

Posted 19 Sep. 2019
The staff where very friendly and attentive and the service was excellent
Comment from Hotel Management
19 Sep. 2019 by justin van grootveld, Hotel Management
Dear Guest, Thank you for your great review. I was happy to read that the service we provided during your stay was excellent. We hope to welcome you back soon. Warm regards, Justin van Grootveld Hotel Duty Manager
4 out of 5
by A verified traveller

Posted 15 Sep. 2019
Comment from Hotel Management
15 Sep. 2019 by Rui Ozorio, Hotel Management
Hello! Thank you for the great score from your stay. Kind regards, Rui Ozorio Guest Experience Manager
5 out of 5
by A verified traveller from Wellington

Posted 9 Sep. 2019
Handy location, easy walk into the city, train to airport, river walk, restuarants and cafes.
Comment from Hotel Management
13 Sep. 2019 by Rui Ozorio, Hotel Management
Hello, Thank you for the wonderful score and review from your stay. I am glad to read that our prime location made your visit to Brisbane more enjoyable. We look forward to welcoming you back soon. Kind regards, Rui Ozorio Guest Experience Manager
5 out of 5
by A verified traveller

Posted 7 Sep. 2019
Comment from Hotel Management
13 Sep. 2019 by Rui Ozorio, Hotel Management
Hello! Thank you for the wonderful score from your stay. My team and I hope to see you back soon. Kind regards, Rui Ozorio Guest Experience Manager
4 out of 5
by A verified traveller from Sunshine Coast

Posted 30 Aug. 2019
The proximity to Southbank and Brisbane CBD was excellent
Comment from Hotel Management
31 Aug. 2019 by Rui Ozorio, Hotel Management
Hi KYM, Thanks for the great score! The team and I look forward to seeing you back at the hotel. Kind regards, Rui Ozorio Guest Experience Manager