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Reviews of Grand Hotel Excelsior Vittoria

5 out of 5
Grand Hotel Excelsior Vittoria
Piazza Tasso 34, Sorrento, NA

Reviews

9.8

Exceptional

Rating 10 - Excellent. 224 out of 252 reviews" "
Rating 8 - Good. 22 out of 252 reviews" "
Rating 6 - Okay. 3 out of 252 reviews" "
Rating 4 - Poor. 3 out of 252 reviews" "
Rating 2 - Terrible. 0 out of 252 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful!!
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay, service was top notch. Our room had one of the best views.
Stayed 2 nights in Sep 2022

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

JOSEPH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verty nice hotel with excellent service
Stayed 4 nights in Jul 2022

10/10 Excellent

Seth

Stayed 2 nights in Jun 2022

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Wonderful in every respect!
Stayed 5 nights in Jun 2022

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel with fantastic staff and a lovely pool area. The private elevator to the beach is Wow!
Stayed 3 nights in Jun 2022

10/10 Excellent

SVETLANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Location and ambiance. Highly recommended
Stayed 3 nights in Jun 2022

4/10 Poor

Christine

Stayed 1 night in Jun 2022

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

thomas h

Stayed 2 nights in May 2022

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel centrally located
Stayed 2 nights in May 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Cale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 2 nights in Sep 2021

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hotel Excelsior Vittoria is set in a fabulous location in the centre of Sorrento. It's very peaceful, surrounded by parkland and fabulous views over the bay toward Vesuvio. The interior is pristine, very clean and beautifully decorated with many interesting antiques and artefacts. Staff are excellent - very polite, efficient and confident. Food & drinks are delightful. Overall, this is a fabulous hotel.
Stayed 2 nights in Sep 2021

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is exquisite.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Gita, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay. Great location, beautiful building and room, staff were very helpful and friendly. Pleasant stay.
Stayed 4 nights in Oct 2020

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Christine, York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvellous hotel in a great setting in the middle of Sorrento
Stayed 11 nights in Sep 2020

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorrento-Vittoria
Fantastic Hotel, fantastic staff and the views - wow. Get a room with sea view - gorgeous. Highly highly recommended....
Stayed 9 nights in Sep 2020

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iconic, but a little tired
This is an historic hotel. It has an impressive history and some beautiful rooms. The garden was lovely and the views of Mt Vesuvius are wonderful. The hotel feels a bit tired and neglected in some ways. We had booked a rather expensive suite and though the hotel was well under occupied in the second week of November instead of being upgraded we were offered an upgrade for an additional fee. We looked at both rooms and kept the one we had chosen. The upgraded room had quite a barren feel and was not warm or inviting though it did have a few of Vesuvius. I think we were spoiled by the exceptional service of Il Timeo in Taormina but the service at Vittoria was underwhelming. The workers were pleasant but no one seemed very enthused or positive about their work. It was kind of depressing. On the other hand the waitstaff at the breakfast and the Michelin star restaurant were quite good and cheerful. The Bousquet restaurant food was good but the decor and condition of the space was seriously lacking. Our suite was nice with a lovely garden view. We had a couple of room service meals and while most room service is over priced this was extraordinarily so. A small cup of vegetable soup was $22.00. It was interesting to stay at this hotel for it's history but I don't think I'd be inclined to stay there again.
Stayed 3 nights in Nov 2019

10/10 Excellent

Andrea/Bob, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish, A Grand Hotel of the first order.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location set in beautiful grounds, only a few minutes walk away from the main square. Stunning, period property with glorious interior and magnificent vista over Bay of Naples/ Vesuvius via the beautiful terrace. Large pool complex in glorious gardens lined with towering specimen trees.
Stayed 7 nights in Oct 2019

10/10 Excellent

Kim, Pdx

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property will stay again. Staff was so friendly and having a afternoon cocktail on the terrace was the best
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finest hotel in the world. We travel all over and nothing compares to the Excelsior Vittoria.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the center of Sorrento which makes it easier to walk around, eat at restaurants and shop; the hotel is immaculate, the service very professional, the amenities superb, and the view incredible. The hotel has a preferred subcontracting relationship with a car/driver service, a private boat service on the island of Capri, and a Conceirge that attends to every detail that one requests. We have traveled through much of Europe and Asia over the past 15 years, and my wife and I consider Sorrento the very best location we have visited.
Stayed 9 nights in Sep 2019

10/10 Excellent

Josephine

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and the view were spectacular. Nothing but wonderful things to say about the staff. .
Stayed 2 nights in Sep 2019

10/10 Excellent

Willam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel fit for royalty but comfortable & friendly
Loved every second of our stay. All the historic architectural and interior details made the experience so special. Their views of the Sorrento coast were breathtaking! Was worth every penny!
Stayed 5 nights in Sep 2019

8/10 Good

Ferenc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a disappointed visitor
The building itself it is exclusive in its' beauty; the location, the common areas make you feel like you are a princess in a palace; the check-in staff some members were cold, unfriendly; we returned 20 years after our first stay to enjoy the beauty, the setting of the place; unlike 20 years ago we got first assigned a room which resembled a 3 start hotel, not reflective of the price we paid; only after complaining we were reassigned to a room which was beautiful; considering the price// value and the prestige of the hotel, we should have been assigned the room reflective of the price to begin with; it left us w/ a disappointing sentiment about the establishment .
Stayed 4 nights in Sep 2019

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel with a Fantastic view
A fabulous hotel in a great location. The view of the bay of Naples and Capri is second to none!
Stayed 4 nights in Sep 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the reviews are true.
Amazing hotel, try and go at least once. Was going to be a bucket trip holiday but having been once we will definitely try and go back.
Stayed 7 nights in Aug 2019

10/10 Excellent

P, Toronto

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property right on the water in Sorrento with incredible gardens and staff. Location cannot be beat! And the hotel has so much character and history. I would not stay anywhere else in Sorrento.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location, hotel facilities excellent. Staff were over attentive particularly at breakfast, but a very enjoyable stay overall
Stayed 6 nights in Jul 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible experience of old world white glove service. Buffet breakfast with live piano is stunning.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amazing views, the location, beautiful hotel, friendly staff
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 5 days to celebrate a wedding anniversary with family and friends. The rooms are charming with unique individual touches in every room. The seaside view is breathtaking but the gardens are also heavenly. The breakfast buffet is excellent with a live pianist daily. The staff are very attentive and nice. The beauty of the place is complemented by the quality of dining including a Michelin starred restaurant. The location is perfect in the middle of town and Capri is only 20 minutes away via a ferry that departs virtually at the bottom of the terrace elevator. The pool is large and modern and well attended with mats on the sunbeds and fresh towel service. Positano is only a 30 minute drive via taxi or driving although driving on this road is not for the amateur drivers. The manager Tiziana is extremely friendly and kind and added her personal touch to make our stay and celebration unforgettable. Make sure you talk to her if you plan on doing some serious shopping at Gucci in Capri! Overall an amazing experience and hope to return again soon!
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Everything about this hotel is amazing, out of this world.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019