Grand Penthouse, 3 Bedrooms, City View, Executive Level | Terrace/patio

Reviews of Carmel at Sorrento

4 out of 5
Carmel at Sorrento
142 Ocean Beach Road, Sorrento, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 23 out of 32 reviews" "
Rating 8 - Good. 3 out of 32 reviews" "
Rating 6 - Okay. 3 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 3 out of 32 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super modern property in the best location. Very spacious and has everything you need
Stayed 2 nights in Jan 2024

2/10 Terrible

Jin

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The ad is totally different from the hotel. There was no service at all. It is very disappointing experience for us
Stayed 1 night in Nov 2023

10/10 Excellent

Matt

Liked: Cleanliness, property conditions & facilities
Spacious
Stayed 1 night in May 2023
Response from mel on 10 June 2023
Thank you our apartments are 123m2 and the penthouse 246m2.

8/10 Good

Catherine

Stayed 1 night in Feb 2023
Response from Mel on 11 Apr 2023
Thank you Catherine for your rating. Hope to see you again soon.

6/10 Okay

Kezia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is very spacious, modern and clean. However the people who stayed underneath our floor are very noisy, so we found it hard to sleep. They didn’t finish their party until 5am.
Response from mel on 1 Jan 2023
Dear Kezia Thank you for taking the time to leave a review, it is appreciated and we are delighted that you enjoyed the spaciousness, cleanliness and how new and modern the apartments are. It is unfortunate that our afterhours service was not informed of any onsite noise after midnight. We hope this busy Christmas period will not deter you from visiting at a not so busy time.

10/10 Excellent

Alicia

Stayed 1 night in Dec 2022

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Sarah

Liked: Cleanliness, property conditions & facilities
It was a lovely apartment but very close to a nightclub that was very loud into the early hours of Sunday morning
Stayed 1 night in Dec 2021
Response from Mel on 31 Dec 2021
Thank you Sarah for taking the time to review our property. We do apologise that you were disturbed by any noise from any nearby restaurants as Sorrento does not have a nightclub.

8/10 Good

Bill

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Apartments. Super quality decor, features and location.
Stayed 1 night in Jun 2021

10/10 Excellent

Myles

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort
Sorrento central
Had a great time here. Beautiful apartment in a great location. I recommend it.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely, spacious apartment right in the heart of town. Highly recommend!
Stayed 2 nights in Apr 2021
Response from Mel on 10 Apr 2021
Thank you so much for your 5 star review and we are delighted that you loved the spacious apartments and our location in the heart of Sorrento village.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Mel on 10 Apr 2021
Our team appreciate and thank you for leaving a 5 star review. We wish we could thank you more personally.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Mel on 10 Apr 2021
Our team at Carmel at Sorrento Thank you so much for the 5 star review.

10/10 Excellent

Chawda

Travelled with family
Liked: Cleanliness, room comfort
Great spacious place to stay. Right in the middle of the Main Street.
Stayed 3 nights in Jan 2021
Response from Mel on 7 Feb 2021
Thank you Chawda for taking the time to leave a review and we look forward to your return visit. C@S Management

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Mel on 11 Feb 2021
Thank you Helen for you 5 star review. It is much appreciated and we are delighted that you enjoyed your stay and took the time to post the star review. We hope to see you again in the future. C@S Management

6/10 Okay

Paul

Liked: Cleanliness
Everything excellent EXCEPT for music 1 night and music and singing another - both after 11.00 pm (Wednesday and Thursday)
Stayed 4 nights in Jan 2021
Response from Mel on 25 Jan 2021
Dear Paul Thank you for taking the time to write a review and we are delighted that you used the word excellent. I do apologise for any noise disruption and unfortunately our afterhours were not alerted at the time so as to be able to rectify the issue. C@S Management

10/10 Excellent

Duncan

Liked: Cleanliness, room comfort
5 Star Apartment in the Heart of Sorrento.
Amazing apartment in the heart of Sorrento. Modern and Luxurious. Great Stay
Stayed 3 nights in Dec 2020
Response from Management on 10 Dec 2020
Thank you Duncan for your lovely review and we look forward to you returning to Carmel at Sorrento as your new home away from home.

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Yiyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Mel on 12 Mar 2020
Thank you Yiyun

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Slight hiccup on check-in (room had not been cleaned) but quickly rectified.
Stayed 1 night in Feb 2020
Response from Carmel at Sorrento Management on 13 Feb 2020
Thank you for taking the time to write a review. I once again apologise that you received an SMS informing you your apartment was ready for checkin before it was. I hope you enjoyed your stay and complimentary extended late checkout.

2/10 Terrible

Verified traveller

Liked: Amenities
Got locked out of the property and had to sleep on the street
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from Courtney on 20 Nov 2019
Thanks for your review!

10/10 Excellent

Ian

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Carmel on 15 July 2019
Thanks so much for the kind review! We're thrilled you enjoyed your stay with us.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star!
Excellent, very new serviced apartment. Right in the middle of the main street so it's 1 minute walk to everything. Customer service and cleanliness was 5 Star! Thanks for the stay!
Stayed 1 night in Jun 2019
Response from Carmel at Sorrento Management on 13 June 2019
Thank you Michelle for taking the time to review Carmel at Sorrento and we really appreciate such wonderful feedback. The team at Carmel all take so much pride in their roles and for you to acknowledge that is wonderful for them. Thank you again C@S Management.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and the apartment was awesome. Luxurious is the word I’d use. Made for a great weekend away. Will be back for sure!
Stayed 2 nights in Feb 2019
Response from Management on 25 Feb 2019
The team at Carmel at Sorrento thank you so much for your lovely review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent positon and fit out. Very large and modern.
Stayed 4 nights in Jan 2019
Response from Manager on 7 Jan 2019
Thank you so much for your review, we look forward to your return.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Main Street. Very clean and well appointed. View is over public car park. Easy access from street and car park Only problem was noise in early morning from delivery trucks attending the local supermarket and various Rubbish truck collections.
Stayed 2 nights in Dec 2018
Response from Management on 28 Dec 2018
Thank you we appreciate your review of Carmel at Sorrento. Many of our guests love the location of Carmel and how you can make easy access from Sorrento main street - Ocean Beach Road and Morce Avenue through the Underground Carpark. It is unfortunate that the trees are not big enough to hide the view of the carpark beside the park. Carmel apartments are brand new & very well sound proofed, although we do advise guests to close windows & balcony door overnight as we cannot control the town noise & it is extremely busy time in Sorrento.

10/10 Excellent

Annie, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was very stylish and spacious. It was spotlessly clean with all mod cons. Staff were friendly and helpful and the location was great. What’s not to like?!
Stayed 1 night in Nov 2018
Response from Management, Carmel at Sorrento on 6 Nov 2018
Thank you Annie, your sentiments are really appreciated and I am so pleased to be able to share your positive experience and review with the staff at Carmel at Sorrento. We look forward to you returning to your new home in Sorrento.

10/10 Excellent

J, Mornington Peninsuls

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property in the heart of Sorrento. Easy walk to everything.
Stayed 1 night in Oct 2018
Response from Management on 2 Nov 2018
The team at Carmel at Sorrento are delighted that you found our property beautiful and enjoyed your visit to Sorrento. We too love that you can park your car and not need to use it again until departure.