Breakfast and dinner served, local cuisine

Reviews of Novotel Lake Crackenback Resort & Spa

4.5 out of 5
Novotel Lake Crackenback Resort & Spa
1650 Alpine Way, Crackenback, NSW

Reviews

9.6

Exceptional

Rating 10 - Excellent. 26 out of 32 reviews" "
Rating 8 - Good. 6 out of 32 reviews" "
Rating 6 - Okay. 0 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jacqui Murdoch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed there last year when the kids gave us a couple of nights. Loved it so much we came back again this year for another treat (this time we paid for ourselves!). We love the lake and the walks along the river.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing accommodation average service
2 bedrooms lake view apartment was stunning, great activities and facilities, but for the price we paid, I would have expected friendlier service and phone calls to make bookings at hotel facilities returned.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location just beautiful
A fantastic place to stay, so much to do and enjoy, and the Cross Tri atmosphere was amazing.

10/10 Excellent

Mick, T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alpine Awesomeness!
This place is awesome - we were treated like family by the staff! We felt like we were locals and were given all the inside info on where to eat, local rates for hire and deals on tours. Harro's ski hire gave excellent advise and support for us as beginner skiers and helped us make good decisions on whereceas best fir weather and snow each day - even with all our questions we always felt like a valued guest - not a hassle to them at all. Alex at the Larder makes the best coffee in the region - even if you don't stay here - pop in for s coffee here! This holiday was booked for our twenty fifth wedding anniversary - but it will now be our annual holiday spot! excellent work Team Crakenback!
Great day snowshoeing above the resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable luxury at an affordable cost
We normally stay in Threfbo but was surprised at the atmosphere of this resort. Will stay here again

10/10 Excellent

naaz, p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in peaceful location
Peaceful and relaxing. It was amazing to have breakfast on the balcony watching ducks in the lake and sunrise

10/10 Excellent

Romano & Jess, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to Stay, Relax and even Propose!
My now fiancé and I stayed at Lake Crackenback, it was just breath taking from the moment you first get there. I proposed to my now fiancé on the balcony overlooking the lake. We had relaxing hot stone massages in the spa at the resort and enjoyed the views from our room. Great place to stay and will definitely be back again.

8/10 Good

Julie, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable place to stay
Enjoyed the fireplace and fine dining. Easy travel to the snow fields. Lovely day spa facilities and fun activities to undertake if not going up the mountain. Would love to stay again in summer.

10/10 Excellent

Karen, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Mellisa

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Distinctive; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless; ski tube close by making it a great place to stay in winter

10/10 Excellent

Sharyn, Australia - ACT - Canberra

Liked: Cleanliness, staff & service, property conditions & facilities
Great family holiday

10/10 Excellent

Ben, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Kate, Australia - NSW - Regional NSW

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Facilities: Home away from home; Value: Affordable; Service: Amateur;

10/10 Excellent

Graham, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Courteous; Cleanliness: Pleasant;

8/10 Good

Shirley, Australia - NSW - Wollongong

Liked: Property conditions & facilities
Facilities: Distinctive; Value: Moderate; Service: Sufficient, Polite; Cleanliness: Tidy, Neat;

10/10 Excellent

Muhammad, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
2 days is not enough

10/10 Excellent

ROD, Australia - NSW - Sydney

Liked: Cleanliness, staff & service
Value: Reasonable; Service: Friendly; Cleanliness: Pristine; Plenty of facilities and things to do, that we would like to explore another time.

10/10 Excellent

Susan, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: A nice treat; Service: Go the extra mile; Cleanliness: Spotless; The shuttle bus service

10/10 Excellent

Simon, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Affordable; Service: Professional; Cleanliness: Immaculate;

8/10 Good

Eve, Canberra ACT, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful spot for a getaway.
We had a wonderful, quiet and relaxing stay. We were out of season and out of school holidays, so it was very quiet, although there is plenty for more active visitors to do. Our very comfortable and spacious apartment was on the lake (the balcony was suspended above the water) from which we had changing but always beautiful views. We were glad of the many heaters provided and I am sure that in winter the wood fire would be most welcome. The major restaurant was closed the nights we were there which was a pity as they offer several tasty-sounding g-f dishes. The Alpine Larder served us a tasty breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A retreat haven
We were a group of six. Two 3 bed self care apartments. Three nightsspent there. Beautiful lake side situation. Wild life aplenty. All in all a place to which one would return. We drove for 11 hours each wayto come and go. Worth the effort.

8/10 Good

Kerrie

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic for families!
Our stay at the Lake Crackenback Resort was fantastic! The apartments are spacious, comfortable and positioned on Lake Crackenback itself. My children and I enjoyed the amazing water sports on offer- kayaks, canoe's and paddleboards. We enjoyed the many bush walks surrounding the resort, especially the paved path around the lake itself, this was spectacular, and easy for the children. What a beautiful place! We cant wait to return. My only complaint was that I felt the staff at the few restaurants/cafe's were really aloof and unfriendly - as the apartments are self catering - I would skip the cafe's all together next time and cook myself.

10/10 Excellent

Joy, Australia - NSW - Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Affordable; Service: Courteous; Cleanliness: Delightful;

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Affordable; Service: Outstanding; Cleanliness: Spotless;

10/10 Excellent

Joanne, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: It was worth the money; Service: Flawless; Cleanliness: Spotless;

10/10 Excellent

EDWARD, Australia - ACT - Canberra

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Outstanding; Cleanliness: Beautiful; The one hour segway tours are really amazing.

10/10 Excellent

Luciano, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Great deal, Fantastic; Service: Friendly, Courteous; Cleanliness: Lovely, Delightful; Service and restaurant were very good

10/10 Excellent

Linda, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Service: Professional; Leave time to walk around the beautiful grounds and walking trails

10/10 Excellent

Wendy, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: All in one; Value: Surprising; Service: Flawless; Cleanliness: Beautiful; The apartments have amazing fire places that just want to make you curl up and enjoy the accommodation & the gorgeous view that came with it

10/10 Excellent

James, Australia - ACT - Regional ACT

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Bargain; Service: Professional; Cleanliness: Immaculate;

10/10 Excellent

Sharyn

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Amazing; Service: Remarkable; Cleanliness: Spotless; Plenty to keep the kids entertained

10/10 Excellent

Antonio, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's like being in a movie
An open fireplace, look to a snowy mountain, and a lake just outside the balcony. You can even feed the ducks and try your luck at some fishing. It's like being in a movie... and living it.