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The environment was nice safe and in good neighborhood
Fazl
Stayed 2 nights in Apr 2024
8/10 Good
melisa
11 Apr 2024
Liked: Cleanliness, amenities
Got to the hotel at 630pm after traveling all day and being up since 1am. My room wasn't ready because the hotel had a flight crew. Now first of all I refused to believe that every single room was booked. Finally a very dedicated staff member Anibesh I believe tried to placate me by giving me a "free drink" voucher which was only good for beer and house wine. So of course I was pissed off because I need a scotch or a martini. So I went to him to express my dissatisfaction. He then offered me free dinner and complimentary breakfast. I finally was able to access my room at 745pm all the way of the other end of the building and only on the second floor. Needless to say I wasn't impressed. I had several interactions with the other two front desk workers both that evening and the following morning. Very snooty and unhelpful very lackluster no personality. I'm like this is a hotel and you're the face of the hotel. The fish and chips suck at the restaurant. Breakfast was excellent
The hotel room was nice and the price was reasonable. The breakfast at the hotel was nice. The staff was very professional and friendly. I don’t like having to pay so much for parking for a suburban hotel property.
The staff that work at the front desk were not warm, friendly or welcoming. We had the feeling they were disgruntled they were helping a couple of American. On a plus side, The staff in the restaurant and service staff in the hallways were wonderful, helpful and friendly.
The fan in the bathroom didn’t work and there was a lot of dampness.
Jenica
Stayed 1 night in Mar 2024
8/10 Good
Florencio
Travelled with family, Travelled with group
5 Mar 2024
Liked: Cleanliness, staff & service, amenities
The hotel is clean and very easy to get transfer services to/from Heathrow Airport.
Took this hotel for proximity to Heathrow Airport following a late evening flight and to do a visit to Windsor Castle the next day. The hotel was perfect for what we wanted to do and breakfast was also very good.
I have stayed at this hotel many times in the past.
Unfortunately, I will not stay there again as customers can no longer get back from Heathrow airport unless they pay around £50 for a taxi, which is unacceptable.
Room 1: Broken safe, shower leaked and flooded bathroom, fridge didn’t work.
Room 2: Woefully shabby
Service chaotic and all that could be done was waiving the car park fee.
We had a family room and stayed for one night as we were visiting Legoland the following day. The room was lovely, decent size and nice bedding. Breakfast was lovely, a good selection.
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Very accommodating hotel. We had trouble with our travel and this hotel was one of the few that assisted us and were kind enough to accommodate. i’m very thankful’
Reception staff were all helpful and friendly. We enjoyed a great breakfast before heading to Heathrow terminal for our flights. The connection by hotel shuttle was reasonable and easy, with door to door service. The fitness centre is very well equipped and was a great place to work off stress and fatigue. Would definitely book here again in the future.
Joanne
Stayed 1 night in Oct 2023
6/10 Okay
Kwai Man
Travelled with family
16 Oct 2023
Bathroom problem
Not really clean at bathroom, found hair on shampoo bottle, the bottle couldn’t take off for kids to use by himself. The water supply was really weak, uncomfortable bath experience here!
Kwai Man
Stayed 1 night in Oct 2023
10/10 Excellent
Sally
16 Oct 2023
Sally
Stayed 1 night in Oct 2023
6/10 Okay
Vera
Travelled with family
12 Oct 2023
Liked: Cleanliness, amenities
Location is good and there are a lots of parking places. It made big cracking sounds suddenly when someone used the bathroom nearby.
Comfortable twin double-beds with extra in-room amenities like fridge, Iron and ironing board, safe, tea & coffee making facilities, water, ice-bucket.